Im Spannungsfeld zwischen Agilem Mindset und DevOps Ingrid Vukovic, 16. Oktober 2018

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Christa Dresdner
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Agile@DevOps Im Spannungsfeld zwischen Agilem

1 Im Spannungsfeld zwischen Agilem Mindset und DevOps Ingrid Vukovic, 16. Oktober 2018

2 Agenda Ein Erfahrungsbericht einer Transition von Agil zu DevOps, mit einigen Tiefpunkten, Lessons Learned, philosophischen und ethischen Diskussionen und der Auseinandersetzung mit sich selbst als Organisation. 2

3 Über BearingPoint Unabhängige Management- und Technologie-Beratung mit europäischen Wurzeln und weltweiter Vernetzung 710m Revenue 78 Countries in which BearingPoint served clients 11,360 Global alliance headcount 37 BearingPoint offices 174 BearingPoint Partners 22 Countries where BearingPoint has a direct presence *2017 figures 2009 Foundation date as BearingPoint European partnership 3 4,343 Global BearingPoint headcount

4 BearingPoint Technology GmbH BearingPoint s Technologiezweig liefert qualitativ hochwertige Lösungen für die unterschiedlichsten Kunden und Branchen 414 Headcount in Austria 2Offices in Graz & Vienna Product Vendor Product Innovation and Management Product Development and Testing Center SI Partner Enablement Advisory & Solution Engineering IT & Technology Advisory (Agile Experts) Customized Agile SW Development E2E System Integration Operations & Support Services 24x7 global Operations and Maintenance Support Center Certified Database, Storage and Server, Network Network and Security, IT and Servicedesk experts 4

5 Infonova Digital Business Platform Bringt Organisationen näher zu ihren Kunden Customer 5

6 Integration Organisationseinheiten Operations & Support Product Development Product Integration Customer Organisation Customer Vendors 6

7 BearingPoint Technology s History Von Traditionell zu DevOps Foundation Use of traditional approaches Doing Agile Transition to use agile approaches Being Agile Forming an Agile mindset Doing DevOps Transition to DevOps Being DevOps Forming a DevOps mindset 7

8 BearingPoint Technology s History 2008 Start der Agilen Transition Lean XP SCRUM Doing Agile Kanban DSDM 8

9 BearingPoint Technology s History 2009 Bildung eines Agilen Mindsets Learning Lessons Transparency Customer Orientation (Personal) Responsibility Self-Organization Being Agile 9

10 BearingPoint Technology s History 2017 Episode I Start der DevOps Transition Continuous Integrate Ops in Scrum Teams Nagios, OTRS, Extended Responsibility Being Agile Dev Ops Long-term Customer 10

11 Integration including DevOps 2017 Episode I Start der DevOps Transition - Organisationseinheiten Product Development Product Integration & Operations & Support Customer Organisation Customer Vendors 11

12 BearingPoint Technology s History 2017/2018 Episode II Sichtbare Issues Less costs? Customer Contact KPIs? 24/7 Quicker solution? Different job content Moving comfort zone More transparancy? 12

13 BearingPoint Technology s History 2017/2018 Episode III Gerüchte entwickeln sich Contract negotiation like SLAs over Customer collaboration? Following the plan of the customer over Responding to change? Process chain and tools over Individuals and Interactions? 13

14 BearingPoint Technology s History Early 2018 Episode IV Die Probleme wachsen Total Trust Total Mess Reality Kick Total (loss of) Control Total Transparency Total Disaster Total Quality 14

15 BearingPoint Technology s History Schleichend Episode V Mindset-Explosion DevOps!= Agile Learning Lessons Transparency Customer Orientation (Personal) Responsibility Self-Organization Doing DevOps 15

16 BearingPoint Technology s History 2018 Episode VI Wir kratzen die Kurve Be present (Re-)Enable the team Contract adaptions Project Management and Line Management to be more present again Implement Training Plan Implement Coaching Plan Share responsibility Change from 24/7 to 8/5 Redefine SLAs Identify 1 PoCat customer Take back control Define Transparency, Agree on KPIs, Agree on Reports, 16

17 BearingPoint Technology s History Durchgehend Episode VII Neue Samen für unser Mindset Learning Lessons Transparency (inner & outer) Customer Orientation (Personal) Responsibility Self-Organization Personal Development Being DevOps 17

18 BearingPoint Technology s Future 2019 Episode VIII Lessons Learned für neue Transitions Revisit the Agile Manifesto, your contracts and your way of collaborating with your clients before starting the transition Train the staff on Tools and Processes Listen carefully to the team members, respect their fears, communicate clearly Enable your team (even more) Drive for Quality and Success Manage the transition even when done with mature agile teams 18

19 Danke für Ihre Aufmerksamkeit!

20 Ingrid Vukovic Senior Manager BearingPoint Technology GmbH Seering Premstätten/Graz Austria T M Ingrid.vukovic@bearingpoint.com

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