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1 Central Monitoring of SAP NetWeaver Process Integration 7.3 with SAP Solution Manager 7.1 Alexander Bundschuh SAP Product Management SAP NetWeaver Process Integration November 2010

2 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP AG. All rights reserved. / Page 2

3 Agenda 1. Motivation 2. Technical Monitoring in SAP Solution Manager 3. Central PI Monitoring 4. Summary 2010 SAP AG. All rights reserved. / Page 4

4 PI Monitoring with SAP Solution Manager Requirements & Motivation Growing PI landscape complexity and distribution leads to growing requirements towards a central monitoring approach Reduce the TCO by simplification of the operations processes e.g. providing one central entry point combining monitors for PI overall status with drill-down options up to host level Enable tight integration with: System Monitoring and Root Cause Analysis Alerting Infrastructure Notification- / Incident Management Relieve productive systems from individual monitoring activities by a central collection of monitoring data Reduce the time For regular system health checks For hand-over procedures From incident detection to root cause 2010 SAP AG. All rights reserved. / Page 5

5 How much time and manual effort would you need to answer these questions? What is the overall status of all PI components of the productive PI domain? Do you have issues in the underlying technical systems? What is the error trend for your business critical interfaces? Which have been the most prominent errors that occur this year? Have these errors occur in the last 7 days? At what point in time during the day do these errors typically occur? What is the message backlog today? Is there a relation between the message backlog and the overall message volume? Business department calls you and wants to know if and since when messages have been stuck for their business critical interfaces? On which PI components have those messages failed? How many communication channels do have an issue and which are the relevant local monitors? On which PI components do you have most error messages and which interfaces are affected? How many messages have been received this month via communication channel "xyz"? 2010 SAP AG. All rights reserved. / Page 6

6 Agenda 1. Motivation 2. Technical Monitoring in SAP Solution Manager 3. Central PI Monitoring 4. Summary 2010 SAP AG. All rights reserved. / Page 7

7 Application Life-Cycle Management An Approach in Six Phases Application Life-Cycle Management follows the six phases of ITIL application management. SAP delivers high value for all phases of the life cycle. Upgrade Management Comprehensive project support for release transitions Requirements Maintenance Management Management of corrective software packages Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking Technical Operations Central monitoring & alerting infrastructure Unique End-User Experience monitoring Central administration tools Optimize Operate Deploy Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex landscapes with diverse technology stacks Solution Documentation Central documentation of processes, system landscape, custom code, partner applications, Design Build and Test Innovation Management Discover and realize enhanced business functionality Avoid disruption of business Template Management Standardize configuration across multiple projects Test Management Change impact analysis End-to-end test management Change Control Management Integrated quality management Synchronized transports of various components Controlled and documented adjustment of business processes incl. approval process 2010 SAP AG. All rights reserved. / Page 8

8 Technical Operations What is the Process Behind End-to-End Monitoring & Alerting Proactive real-time monitoring Reactive handling of critical events End-to-End Root Cause Analysis Lower mean time to problem resolution Technical Administration Optimize excellence of technical operations Monitor Handle Alerts Analyze Administrate Technical Administrator Key User Technical Administrator System, DBMS and Host Monitoring End-User Experience Monitoring Connection Monitoring Process Integration Monitoring Business Intelligence Monitoring Solution Manager Self-Monitoring Unified Alert Inbox Alert correlation and propagation Central Template Maintenance Open data provider and alert consumer End-to-End Change Analysis Workload Analysis Exception Analysis Trace Analysis Task Inbox Down Time and Work Mode Management IT Calendar Notification Management Central Tool Access Change Recurring Tasks Incident Service Requests Technical Reporting Prove Value to Business Early Watch Alert Service Level Reporting Standard BW Reporting Customer BW Reporting 2010 SAP AG. All rights reserved. / Page 9

9 Agenda 1. Motivation 2. Technical Monitoring in SAP Solution Manager 3. Central PI Monitoring 4. Summary 2010 SAP AG. All rights reserved. / Page 10

10 Central PI Monitoring Architecture & Scope JDBC DB ABAP Proxy B IDoc Backend System File System SOAP Backend Decentral Adapter Engine A Decentral Adapter Engine C Integration Server ABAP Proxy A Decentral Adapter Engine B ABAP Proxy C JMS System 2010 SAP AG. All rights reserved. / Page 11

11 Dual Level Monitoring Central Tools Status Overview Unified information Aggregated messaging information Isolated runtime environment Alerting Incident Management Local Monitoring Tools Real-time information Detailed information including payload access 2010 SAP AG. All rights reserved. / Page 12

12 PI Monitoring in SAP Solution Manager Technical Monitoring Work Center 2010 SAP AG. All rights reserved. / Page 13

13 Demo

14 Agenda 1. Motivation 2. Technical Monitoring in SAP Solution Manager 3. Central PI Monitoring 4. Summary 2010 SAP AG. All rights reserved. / Page 15

15 Summary Central Monitoring with SAP Solution Manager 7.1 Good morning page for overall status of one or multiple SAP NetWeaver PI systems Alerting integration for component & channel availability Integration with notification and incident management Reduced time for regular system health checks hand-over procedures root cause analysis Central collection of monitoring data to relieve productive systems 2010 SAP AG. All rights reserved. / Page 16

16 Backup Slides Screenshots from PI Monitoring within SAP Solution Manager Technical Work Center

17 SAP NetWeaver PI Monitoring in SAP Solution Manager PI Domain Overview Monitoring of multiple PI Domains Access to PI Monitoring applications Overview Monitor Component Monitor Channel Monitor Message Monitor 2010 SAP AG. All rights reserved. / Page 18

18 SAP NetWeaver PI Monitoring in SAP Solution Manager Overview Monitor Aggregated View as entry point with most important status information on Integration Server, Decentral Adapter Engines and connected SAP Business Systems Individual view per PI component (e.g., Integration Server) Integration with system monitoring on level of technical systems 2010 SAP AG. All rights reserved. / Page 19

19 SAP NetWeaver PI Monitoring in SAP Solution Manager Overview & System Monitoring System-, Instance-, and Host - related metrics on one screen 2010 SAP AG. All rights reserved. / Page 20

20 SAP NetWeaver PI Monitoring with SAP Solution Manager Component Monitor Central view on availability and self-test status of all PI components Reworked specific Self-Test details per PI component 2010 SAP AG. All rights reserved. / Page 21

21 SAP NetWeaver PI Monitoring with SAP Solution Manager Channel Monitor Central view on availability of all channels across different adapter engines Follow-Up actions like - context sensitive navigation to further monitors - start/stop/ping of channels Channel Details and Short- Log per server node 2010 SAP AG. All rights reserved. / Page 22

22 SAP NetWeaver PI Monitoring with SAP Solution Manager Message Error Monitor Allows for detailed filtering Error Messages View points out PI components with messages in error state Trend graph enables historical view and trend detection Drill-down option 2010 SAP AG. All rights reserved. / Page 23

23 SAP NetWeaver PI Monitoring with SAP Solution Manager Message Error Monitor Better root-cause detection using new status details Drill-down option 2010 SAP AG. All rights reserved. / Page 24

24 SAP NetWeaver PI Monitoring with SAP Solution Manager Message Flow Monitor PI component-independent message scenario representation Drill-down options and context sensitive navigation to local tools 2010 SAP AG. All rights reserved. / Page 25

25 SAP NetWeaver PI Monitoring with SAP Solution Manager Alert Inbox Alert type table with activities Pre-defined POWL queries per category and per monitored object type Several personalization capabilities for content and look-and-feel Alert group table with activities Number of occurrences per alert type and number of status changes Status, processor and comments to track status of alert group directly in alert inbox Incident Ticket ID and status directly in alert inbox 2010 SAP AG. All rights reserved. / Page 26

26 SAP NetWeaver PI Monitoring in SAP Solution Manager Integration with Incident Mgmt All known context information is filled in automatically 2010 SAP AG. All rights reserved. / Page 27

27 SAP NetWeaver PI Monitoring in SAP Solution Manager Integration with Notification Mgmt All known context information is filled in automatically 2010 SAP AG. All rights reserved. / Page 28

28 Copyright 2010 SAP AG All rights reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. 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SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge und andere in diesem Dokument erwähnte SAP-Produkte und Services sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in mehreren anderen Ländern weltweit. Alle anderen in diesem Dokument erwähnten Namen von Produkten und Services sowie die damit verbundenen Firmenlogos sind Marken der jeweiligen Unternehmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen. Die in diesem Dokument enthaltenen Informationen sind Eigentum von SAP. Dieses Dokument ist eine Vorabversion und unterliegt nicht Ihrer Lizenzvereinbarung oder einer anderen Vereinbarung mit SAP. 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