Basic services for immigrants. Counselling centers. Englisch

Transkript

1 Basic services for immigrants Counselling centers Englisch

2 Content Content Support for immigrants 4 Counselling centers 5 General map 6 Counselling centers Caritas Asylzentrum 8 Diakonie Evangelischer Flüchtlingsdienst Österreich 9 Österreichisches Rotes Kreuz Landesverband Wien 10 Umako Kolping Österreich 11 Verein Projekt Integrationshaus 12 Verein Ute Bock 13 Volkshilfe Wien 14 3

3 Basic services (Grundversorgung) Entitlements and services Counselling centers Information and support Support for refugees People, who apply for asylum in Austria due to various reasons, are dependant on support: It is necessary to quicckly provide for the basic needs of daily life and to grant accommodation in accordance with social and ethnic aspects. Since May 2004 the department Grundversorgung Wien Landesleitstelle ( Central Vienna office for basic services ) has been responsible for the implementation. It organizes the following services for refugees: Accommodation Food Non-cash benefits and money for school requirements and clothing Health insurance and medical care Information, counselling and support Travel expenses for summons of authorities and transfers Counselling for people who would like to or have to return to their country Accomodation Counselling centers For aliens who need support and protection and who receive support from the basic services programme (Grundversorgung) there are seven centres, which offer information, counselling and support. The assignment to these centres is based on the district or the sheltered accommodation, respectively Main Focus of Counselling Assistance in case of social problems Support concerning official affairs Escort to offices of authorities Advice in questions regarding childcare, Kindergarten and school Support concerning job-seeking, education and further formation Orientation concerning housing market and looking for accommodation Referral to other responsible and/or specialized institutions Orientation and advice on Austrian society and culture Clarification of perspectives Aliens who need support and protection and who are entitled to grants ensuring basic services (Grundversorgung) either have private accommodation and receive financial support for food and rent or if necessary are accommodated in sheltered homes where support is also provided. 4 5

4 Counselling Centres General map Caritas Asylzentrum Diakonie Evangelischer Flüchtlingsdienst Österreich Österreichisches Rotes Kreuz LV Wien Umako Kolping Österreich Verein Projekt Integrationshaus Verein Ute Bock 6 7

5 Counselling Centres Caritas Asylzentrum Diakonie Evangelischer Flüchtlingsdienst Österreich Caritas Asylzentrum Mariannengasse Vienna Telephone: Internet: Monday, Tuesday, Thursday: 8:00 16:30 hours Friday: 8:00 14:00 hours Wednesday: with appointment Tram no. 43, 44, 5 station Spitalgasse, Lange Gasse Bus no. 13 A station Skodagasse Caritas Asylzentrum offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following districts: Diakonie Evangelischer Flüchtlingsdienst Österreich Steinergasse 3/ground fl oor 1170 Vienna Telephone: bw.efdoe@diakonie.at Internet: Monday Tuesday, Thursday: 9:00-17:00 hours Wednesday: 9:00 17:00 hours, Closed on Friday Registration from 9:00 12:00, Wednesday till 16:00 U6 Alser Straße Tram no. 44 station Bergsteigggasse Diakonie offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following districts:

6 Counselling Centres Österreichisches Rotes Kreuz LV Wien Österreichisches Rotes Kreuz, Landesverband Wien Disaster response and assistance, special assistance Brünnlbadgasse 17/ street entrance 1090 Vienna Telephone: Internet: Monday to Thursday: 9:00 17:00 hours Friday: 8:00 14:00 hours U6 Alser Straße Tram no. 43 station Brünnlbadgasse The Österreichische Rotes Kreuz offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional housing as well as those who have private accommodation in the following districts: 6 18 Umako Kolping Österreich Umako Kolping Österreich Maria Rekkergasse 9/ Vienna Telephone: umako@gemeinsam-leben.at Internet: Monday, Tuesday, Thursday, Friday: 10:00 15:00 hours Closed on Wednesday Tram no. 67 station Schleiergasse Umako Kolping Österreich offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following district:

7 Counselling Centres Verein Projekt Integrationshaus Verein Projekt Integrationshaus Klosterneuburgerstraße (entrance Webergasse 20) 1200 Vienna Telephone: Internet: Monday to Friday: 9:00 12:30 hours Tuesday: 14:00 16:00 hours Thursday: 14:00 17:00 hours Tram no. 5, 31, 33 station Wallensteinstraße The Verein Projekt Integrationshaus offers counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following districts: Verein Ute Bock Verein Ute Bock Große Sperlgasse 4 (entrance Karmelitergasse) 1020 Vienna Telephone: extension 14, 15, 16, 17 beratung@fraubock.at Internet: Monday, Wednesday: 10:00 18:00 hours Friday: 13:00 18:00 hours Tuesday and Thursday with appointment U1 Schwedenplatz or Nestroyplatz Tram no. 21, N station Karmeliterplatz Verein Ute Bock offers service and counselling to asylum seekers, who receive basic services and live in its own sheltered institutional homes as well as those who have private accommodation in the following district:

8 السكن Counselling Centres Accommodation Work Трудоустройство Volkshilfe Wien Volkshilfe Wien Forsthausgasse Vienna Telephone: Internet: Tuesday: 9:00 12:00 and 13:00 16:00 hours Wednesday, Thursday: 9:00 12:00 hours Tram no. 31, 33, N station Friedrich Engels Platz Bus no. 11A, 5A station Forsthausgasse Volkshilfe offers service and counselling to asylum seekers who receive basic services and live in its own sheltered institutional homes. School and Education Schule und Bildung Gender-related themes Family re-union Ambulance services Служба скорой помощи Legal matters Воссоединение семьи الموضوعات الخاصة بالمرا ة. Medizinische Versorgung Право Psychological care Medical Care العلاج النفسي Information day for refugees An information day is held three times a year in the Vienna City Hall (Rathaus) for recognized refugees receiving basic services. Information and counselling about the newly-acquired rights are offered. Please contact your counselling centre for more information. 14

9 Central Vienna offi ce for basic services We are here to be there for you SozialRuf Wien Daily 8:00-18:00 hours Brochure-order telephone Monday - Friday 8:00-18:00 hours local tariff Internet FSW or Impressum Herausgeber: Fonds Soziales Wien, Guglgasse 7 9, 1030 Wien, Tel.: Redaktion, Gestaltung und Fotos: Fonds Soziales Wien, Öffentlichkeitsarbeit Gedruckt auf ökolog. Druckpapier aus der Mustermappe»ÖkoKauf Wien«Stand: Oktober 2007