MARKTÜBERSICHT CONTACT CENTER-SOFTWARE

Transkript

1 Almato Empolis Interactive Intelligence Novomind AG Tele'Train 4Com Absolute Contacts Altitude Software absolute-contacts.com Markus Heim Stephan Meyer Martina Peschek Sylvia Fe Gerhard Wenzig (07121) (0521) (069) (040) (02841) ,2 Mio. $ > 3 arvato,versatel, T-Mobile Austria, Otto, DKB, Sixt, Referenzen Vodafone etc. Combitel, VR Netze, EnBw, Deutsche Post Coeo, Medion Quality Monitoring, Empolis Service Customer novomind iagent, Impact 360, 4Com Suite alfa Contact Altitude uci Analytics, RTIM Resolution Management Interaction novomind iclaim, Workforce (CIC) novomind iq Optimierung über Partner -Bearbeitung n Aristech Asap Software ASC telecom Assley Aspect Attensity Europe Authensis Avaya rd. 5,5 Mio. 2 bis Call & Mail, NASPS, Call, Business siehe Homepage Telekom Deutschland, Stadt Dortmund, GDU, Integrations- Dt. Postbank, Medion, Witt Weiden werkst., gr. zentr. Tchibo, Cosmos etc. SpeechDesigner Asap Tesy INSPIRATIONneo cc-pronto.de, Aspect Unified IP Respond, Analyze ACHAT Cust. Interaction inbound Cloud Lösung Express, Aura CC, Gesprächsannahme Avaya CC, Elite n -Bearbeitung n n n 32 Contact & CRM Marktführer 2/2014

2 SOFTWARE Brightone BSI C4B CAS Software Caseris CCT Deutschland Chordiant Cisco Systems Almdudler, Bündnis 90 ca Kunden auf Anfrage Die Grünen, GEA, Fraunhofer IPA, u.a. SocialCom BSI Contact XPhone UC 2011 CAS genesisworld/pia CAESAR Contact CCT ContactPro Chordiant Cisco Unified Contact -Bearbeitung Clareon Cobra Combit Consol Software Cosmocom Crealog Cycos Dipro GmbH über 400 Referenzen CIS Adress Plus/CRM Plus Combit Consol CM Cosmo Call CreaLog Voice Cycos Mrs DIRPO-MSP Relationship Universe Portal Manager -Bearbeitung 2/2014 Contact & CRM Marktführer 33 4

3 Ecenta egain Enghouse Interactive Flintec Genesys Gfos Grutzeck-Software HMI active.com >60 Mio. $ 610 Mio. $ (2012) 200 >600 ca Vodafone, Telekom Deutschland, Barclays Bank, Vodafone, Telefo nica, Virgin Mobile u.a. HUK, AXA SAP Business egain, Customer Contact Genesys Customer Gfos Workforce, AG-VIP SQL Smart Comm. Communications Engagemene Cloud, Enterprise Interaction Manage- Contact Contactcenter Manager, Smart Management Suite und Express ment Platform Dialog Agent u.a. -Bearbeitung HP Exstream Iadvize Incas Interflex Invision IT Sonix Ityx Jacada Mio. 2,2 Mio. (2012) 13,6 Mio SONY, Air France, Arvato, Vivento, Europcar Deutsche Telekom, Vodafone u.a. Exstream Click to Chat, INTRACALL SP-Expert Invision WFM, Elsbeth Mediatrix, Contex Work Space Click to Call, Click to Injixo Powercontact/ und Fusion Video Vocalcoach -Bearbeitung 34 Contact & CRM Marktführer 2/2014

4 SOFTWARE Just Intellegence Materna Legodo MM-Infotec Mycom Nemo Nextiraone Nice Systems Opti-Serv intelligence.de net.com.eu/de 3 Mio. Swisscom, ica ICC IT-Service- legodo CCS mmdial MYKENE AG-VIP SQL Alcatel-Lucent, Nice Smart Quality Manage- management, Contactcenter Altitude, Genesys, ment, Modaview, Framework Cisco, Sikom CRMdesktop -Bearbeitung Oracle Ositron Prophecy Q-Max Rightnow Technologies Sabienzia Technologies Sabio Sage Software Salesforce.com sites.de nowtech.de.com/de 38,3 Mrd. $ weltweit corporate/customers/ overview/index.html Oracle Service Cloud OSITRON Voxeo Prophecy Qmax Workforce Rightnow CRM Interactive Dialogie Sabio Sage CRM Salesforce Call Management System Platform nein -Bearbeitung 2/2014 Contact & CRM Marktführer 35 4

5 Samhammer Sap Sikom Software Sogedes Sokrates SpeechConcept Telekom Deutschland Telenet Teleopti callcenter.com contact-center-suite rund 4 1st Answer SAP CRM + AgentOne, Vocalcom, etrack1 / TiM SpeechDesigner, Telekom Contact Telenet Social Com Teleopti CCC SAP BCM VoiceMan Hermes.net / SpeechAgent, Suite Harmony Voice2 -Bearbeitung Telesys Unify USU Vera Software Verint Systems Volt Delta Voxeo Voxtron Zendesk solutions.de 2,1 Mrd. 51,2 Mio. 796 Mio. 7 Mio. > > BASF, Congstar, Air Berlin, SIS, R+V, Santander, VW, Weltbild, MainCom Nürnberger, ista Wincor-Nixdorf TS Dialog OpenScape Cloud-/ USU Knowledge- VERA Impact 360 OASIS Voxeo CXP Voxtron Groupon, Jenoptik, Contact Communi cation Disney -Bearbeitung 36 Contact & CRM Marktführer 2/2014