Arbeitswelt - Globalisierung bei HP. Ingo Sturm Betriebsrat Bad Homburg (c) 2008

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1 Arbeitswelt - Globalisierung bei HP Ingo Sturm Betriebsrat Bad Homburg (c) 2008

2 Management Mitarbeiter Markt Was NUN??? Die Zukunft??? Global Citizenship Inhalt

3 Management Argumente 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

4 Off- + Nearshoring aus Mgmt Sicht -Kostenreduzierung -Vereinfachung -Standarisierung -Die Kunden fordern es -Die anderen machen es auch -Konzentration auf höherwertiges -Die Corporation fordert es 4 14 February 2008

5 Die Mitarbeitersicht

6 Die Wahrnehmung dermitarbeiter - Ich werde Arbeitslos - Wohin soll ich mich entwickeln - Die anderen kommen und verdrängen mich - Warum soll ich denen zeigen wie es geht - Alles dauert länger - Nichts ist einfach - Wo bleibt der Kunde - Was habe ich davon 6 14 February 2008

7 HP und der Markt 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

8 INDIA MAKING HEADLINES... IBM s staff count in India ballooning from 6000 in 2002 to 38,000 in 2005 IDG News Accenture plans to ramp up its headcount in India to people from at present Financial Express CSC India has charted a high-growth path that includes nearly quadrupling its headcount to 10,000 b y The Economic Times Capgemini to hire 10,000 in India Reuters TCS, Infy win $2.22 Bn order from ABN Amro CIOL Network HCL lands $100 Mn deal with Autodesk AECNews Wipro, TCS in $70 Mn deal with Lehman Brothers CIOL Network Wipro signs multi million dollar outsourcing deal with GM Times News Network 8

9 India dominates offshoring spend... Source for Figures: IDC 9

10 Offshoring Drivers Across Company Size Percentage of Firms Rating Driver as Important or Very Important Small Medium Forbes 2000 Labor Cost Savings 86% 98% 91% Growth Strategy 72% 72% 61% Competitive Pressures 59% 55% 60% Strategic Drivers Access to Qualified Personnel Increasing Speed to Market Part of Larger Global Strategy Improving Service Levels Business Process Redesign 51% 49% 46% 45% 42% 72% 45% 58% 58% 56% 77% 44% 71% 57% 60% Differentiation Strategy 29% 22% 26% Enhancing System Redundancy 19% 22% 24% Adopting an Industry Practice 18% 36% 46% Access to New Markets 14% 17% 14% Source: Duke University / Booz Allen Offshoring Research Network 2006 Survey 10

11 LABOR COST ARBITRAGE UNBUNDLING OF DEALS SMALLER DEAL SIZES INCREASED MARKETING FOCUS Indian firms advantage over foreign vendors is due to lower operating costs in terms of wages. Manpower cost in the US = 45-60% of total Manpower cost in India = 25-35% of total In the F&A BPO segment, labor arbitrage allows companies to save over 30% on costs depending on the extent of transactions Rupee appreciation may bring down bottom lines: Estimated that for each 1% appreciation there is a 50-bps decrease in operating margins for Indian vendor Source: NEO IT Call Centre Operations: $ $11.5 per hour Computer Operators: $14.5 -$15.5 per hour Skilled R&D Services: $ 40 per hour Indian vendors are used to margins of about 22-25% vis-àvis Global players who work with margins of 8-11% 11

12 India-based Providers are Expanding Their Footprint To The West To Establish Near Shore Delivery For Front Office Work UK Hungary Czech Republic Romania United States China Mexico Panama Philippines Brazil Mauritius Argentina Delivery models between offshore service providers and U.S. multinationals are converging 12 Source:

13 U.S. Players Are Moving Into India and China To Set Up Offshore Delivery For Back Office Work Poland Hungary Romania China India Jamaica Costa Rica Singapore Malaysia Philippines Fiji Mauritius Australia New Zealand Source: 13

14 Trends in offshoring Job Movement Number of U.S. Jobs Moving Offshore Sl.No Job Category Management 0 37, ,835 88,281 2 Business 10,787 61, ,722 48,028 3 Computer 27, , ,954 72,632 4 Architecture 3,498 32,302 83,237 84,347 5 Life Sciences 0 3,677 14,478 36,770 6 Legal 1,793 14,220 34,673 74,642 7 Art, Design 818 5,576 13,846 29,639 8 Sales 4,619 29,064 97,321 26,564 9 Office 53, , ,034 1,659,310 Total 102, ,592 1,591,101 3,320,213 Source: U.S Department of Labour and Forrester Research, Inc 14

15 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

16 HP Global Citizenship oder Backshoring kommt auch vor...

17 Warum es dann wieder zurückgeht... Sprachschwierigkeiten Sprache des Kunden Mentalität Verstehen Kundennähe Extreme Jobrotation Kostenexplosion Legale Gründe ( Recht ) Zeitverschiebung February 2008

18 Was fehlt? Hewlett-Packard February 2008 Development Company, L.P. The information contained herein is subject to change without notice

19 Globalisierung der Arbeitnehmer!? -Betriebsräte - Mitbestimmungsrechte -Gewerkschaften February 2008

20 Wir müssen heute die Arbeitswelt von morgen gestalten!