Digitale Transformation und Unternehmenswachstum mit SAP Custom Development

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1 Digitale Transformation und Unternehmenswachstum mit SAP Custom Development Heidi Schweickert, SAP Deutschland SE & Co KG April 2016

2 SAP Custom Development: zuverlässiger Partner für E2E Innovation Wir bauen passgenaue Lösungen: helfen Kunden bei ihrer Differenzierung am Markt Wir produktisieren Lösungen: erweitern das bestehende SAP Standard Portfolio Wir supporten unsere Lösungen: sichern und schützen Kundeninvestitionen langfristig DEFINE Aufdeckung, Verständnis und Definition der Geschäftsanforderungen und Bedürfnisse der Nutzer DESIGN Diskussion & Analyse möglicher Lösungen, deren Mehrwert und die Vorteile Anfertigung und Validierung des Konzepts mittels Mockups Iterationen zwischen Entwicklung, Prototypen, Tests und dem Einbau von Feedback DEVELOP Individuelle passgenaue Entwickung von kundenspezifischen Lösungen Anwendung standardisierter Prozesse gemäß bewährter, zertifizierter Entwicklungsmedode RUN Konsistenter und nahtloser Support für die Lösungen, die kundenindividuell in der Cloud als auch onprem entwickelt wurden 2016 SAP SE or an SAP affiliate company. All rights reserved. Internal 2

3 SAP Custom Development: eine rundum globale Organization 2,000+ entwicklungsnahe Experten rund um den Globus Leistungen aus 27 Ländern weltweit UNSER TEAM 2,000 entwicklungsnahe Experten 2,850+ Projekte erfolgreich geliefert 1.7 Million Entwicklungstage geliefert 1,500+ Happy customers Mit direktem Zugang zur SAP Standard Entwicklung und Implementierungsteams UNSERE TEAMS UMFASSEN UI Designer Architekten Entwickler Projekt / Program Manager Support Spezialisten Status von Januar, SAP SE or an SAP affiliate company. All rights reserved. Internal 3

4 SAP Custom Development: Innovationsmotor für SAP Cloud Lösungen Erweitern Erweitern Entwicklung SAP und non-sap cloud Lösungen. SAP and non-sap On-premise Lösungen. Neue Cloud applications on SAP HANA Cloud Platform SAP SE or an SAP affiliate company. All rights reserved. Internal 4

5 Digitale Transformation mit kundenspezifischen SAP Cloud Lösungen Herausforderungen SAP Antworten und Highlights Tempo Innovation Notwendigkeit zu Innovation Druck auf IT zu mehr Agilität und höherer Reaktionsfähigkeit Anhaltender Kostendruck und Produktivitätswachstum Ganzheitliches kundenspezifisches SAP Cloud Offering Für Erweiterungen, neue Anwendungen und Integration Ganzheitlich in das SAP Standard Cloud Angebot integriert Regelmäßige Anpassungen und Upgrades mit den Cloud Standard Releases Support in der Gebühr enthalten Hohe Verfügbarkeit ( 99% eines Kalendermonats) und hohe Sicherheitsstandards Ideales finanzielles Modell Begin der Zahlungen erst bei Verfügbarkeit für die produktive Nutzung Jährliche oder monatliche Subscriptionsgebühr Unbegrenzte Anzahl von Nutzern inkludiert Operationale Kosten analog zum SAP Cloud Standard Offering Geringerer TOC Es wird kein kundeneigenes Datenzentrum benötigt, da von SAP gehostet Weniger spezialisierte IT Experten benötigt Kosten für das Betreiben der Lösung, den Support und die Finanzierung sind enthalten SAPs bestes kundenspezfisches Cloud Offering: Umfassende Leistungen bei geringeren Kosten und weniger Risiko 2016 SAP SE or an SAP affiliate company. All rights reserved. Strictly Confidential 5

6 SAP Custom Development : Unser Angebot für Innovationen in der Cloud und Omni-Channel Commerce Strategie Design Build Extend Übersetzung von Geschäftsanforderungen in Lösungen und Architektur Verbraucherorientiertes, zukunftsweisendes Design und User experience Prägung und Beeinflussung der Digitalen Transformation durch neue SAP basierte Lösungen Ergänzung der bestehenden SAP Lösungen mit Erweiterungen, die gezielt individuelle Anforderungen adressieren Differenzierung mit Innovationen von SAP Custom Development SAP hilft Kunden mit hochwertigen Individualentwicklungen zu innovativen Gesamtlösungen, SAP Backend Integration, Support und Interoperability mit zukünftigen Updates SAP SE or an SAP affiliate company. All rights reserved. Strictly Confidential 6

7 Beispiele für SAP Cloud Custom Development Kunden 2016 SAP SE or an SAP affiliate company. All rights reserved. Internal 7

8 Disney Conversation Notes Company The Walt Disney Company Headquarters Burbank, California, USA Industry Media and Entertainment Products and Services Walt Disney Studio Entertain. Parks and Resorts Employees 220,000 Web Site SAP System(s) involved SAP SFSF Performance Management Objectives Extend SuccessFactors to support simple, social and collaborative performance management process by enabling on-going conversations between employees and leaders Solutions Solutions SuccessFactors HCP extension to enable constant Performance Conversations between employees and leaders Integration of custom solution with SuccessFactors People Profile 3 Benefits Helped to make Performance Management simple, social and more appealing to end-users Allow users to participate in frequent and constant Performance Conversation all year round directly through SuccessFactors 2016 SAP SE or an SAP affiliate company. All rights reserved. Internal 8

9 TUI moving from one-off transactions to lifetime customer relationships Company TUI AG Headquarters Hannover, Germany Industry Travel & Transportation Products and Services Travel Services Employees Web Site SAP System(s) involved SAP C4 Sales & Service / SAP C4 Social Engagem. Objectives Full integration of social engagement, customer service and real-time collaboration Solutions An enterprise social network that helps them collaborate internally as well as with customers, enabling them to address customer queries faster A system that helps them know what customers are saying about them and their products in real time, so they can react appropriately in a timely manner A solution that allows employee mobility and agility, to service customers from the lobby desk to the pool deck Benefits Ability to create a single record for a customer that tracks all interactions and travels with the customer through every point of their journey Ability to extract actionable insights from customer behaviors and preferences during their holidays or travel process. Ability for quick and agile business innovation by remedying the lack of system harmonization and flexibility of existing system infrastructure across TUI countries and brands Customer Comment Thank you. It s an important release for further pilot rollout! Shankar Chavali, Director Technology TUI AG Project Runtime Start: September 2014 End: Feb SAP SE or an SAP affiliate company. All rights reserved. Internal 9

10 Post NL N.V. Simplification of complex IT landscape with SAP Cloud Company Post NL N.V. Headquarters Den Haag, The Netherlands Industry Postal Operator Products and Services Letters, Parcels, E-Commerce Employees Web Site SAP System(s) involved SAP Business ByDesign Objectives Enhance the whole P2P process, from shopping cart to invoice Integrate a third party system incl. enhancements to simplify the process Integrate SAP internal on premise billing software (SAP BRIM / SAP Hybris Billing) to SAP Cloud Products Localization for country specific tax requirements Solutions Implementation of a Permanence Order as a new Purchase Order type, incl. automated Goods and Service Receipt scheduling + creation New Web Services and acceptance logic around the supplier invoice New Web Services and enhancements around the invoice process and revenue recognition Tax enhancements with regards to deductibility and non-deductible VAT Benefits Ability to create a single record for a customer that tracks all interactions and travels with the customer through every point of their journey Ability to extract actionable insights from customer behaviors and preferences during their holidays or travel process. Ability for quick and agile business innovation by remedying the lack of system harmonization and flexibility of existing system infrastructure across TUI countries and brands Customer Comment PostNL elevation project has won the overall first prize in the SAP quality awards. This is of course also an achievement of all SAP employees in consulting, co development and custom development in all the countries involved. Please sent my and the project management team my thanks for our mutual achievement. And let's make the future roll out and implementations as successful. Paul Bot. Project Lead Development topics Project Runtime Start: December 2014 End: SAP SE or an SAP affiliate company. All rights reserved. Internal 10

11 SAP Rural Sourcing Management we make the world run better! 2016 SAP SE or an SAP affiliate company. All rights reserved. Internal 11

12 Back-up 2016 SAP SE or an SAP affiliate company. All rights reserved. Internal 12

13 Innovationsmotor in der SAP Cloud Entwicklung Omni Channel Commerce und Customer web mobil e WCMS In store /bran ch conta ct cente r digital goods marketpl ace IoT socialsms/noti API ficatns CxM Search kw/ads digital ads em ail print PCM/PIM age nt tool s COMMERCE MARKETING SERVICE SALES Omni Channel Commerce Shopping Carts, Orders, Wish lists Search and Merchandizing Optimized Marketing Customer Engagement Mgmt Big Data Insights for Marketing Customer Engagement Center Self Service Field Service Sales Force Automation Sales Performance Management Quote and Order Order Management Billing/Invoicing Customer Data Management & Customer Insights HANA, Infrastructure, Integration CEC Foundation HANA/YaaS Cloud Platform 2016 SAP SE or an SAP affiliate company. All rights reserved. Internal 13