Einfach mobil und einfach multimedial jung frisch kontaktfreudig nah - zuverlässig

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1 Einfach mobil und einfach multimedial jung frisch kontaktfreudig nah - zuverlässig Dr. Jörg Fischer 1

2 Die TOP Themen dynamischer Arbeitswelten Are you seeking profit or possibility? 2

3 So wollen wir es haben We are communicating all ways and always (The CIO Edge) 1. Vor allem im Forschungsbereich sind wir hyperconnected 2. Wir machen jede Kommunikation zu einem Erlebnis 3. Wir betreiben kontextbezogene multimediale Konversation 4. Wir erwarten grenzen- und nahtlose Mobilität 5. Wir nutzen die volle Einbeziehung von Social Media und WEB 6. Wir bedienen uns einheitlicher Clients auf beliebigen Endgeräten 7. Wir holen uns mit smarten Cloud Devices die Cloud bis auf jedes Endgerät, auf jeden Tisch und Arbeitsplatz 3

4 Menschen, Wissen, Prozesse und Netze Menschen, Wissen, Prozesse und Netze Menschen, Wissen und Prozesse sind die Schatzkammer des Unternehmens o Menschen machen das Geschäft jeder Mensch ist ein Experte o Wissen ist das höchste Gut dieser Menschen es geht um Verfügbarkeit von Expertise o Prozesse sorgen für effiziente und effektive Interaktion von Menschen und Wissen dafür müssen sie miteinander vernetzt sein. 4

5 Dynamische Organisationen brauchen Menschen, Wissen, Prozesse und Netze Eine individuelle Kommunikationsumgebung basierend auf standardisierten Kommunikationsdiensten und -funktionen WOZU? Zum effektiven, effizienten und sicheren Suchen, Finden und Erreichen WAS und WEN? Von Menschen, Informationen (Wissen) und Prozessen WIE? Auf der Grundlage modernster Netze WOFÜR? Für die optimale Unterstützung ihrer Geschäftsziele. 5

6 Übergangslose Konversation Einfach kommunizieren Schlüsseltechnologien Sprache Video Konferenz Chat Freier Wechsel zwischen den Medien und Endgeräten 6

7 My Instant Communicator Ein Client für alle Fälle MICMbil MyIC Mobile MyIC Desktop Schlüsseltechnologien für Smartphones für Apple ipad und iphone MyIC Phone MyIC App My IC for ipad 7

8 Kein Anschluss unter meiner Nummer One hundred d Number Konzept Schon wieder geht keiner ran Wo sind die denn wieder Wann meldet sich den endlich jemand zurück Ich komme mir vor wie ein BOX-Kämpfer - Mailbox,SMS-Box,Sprach-Box Keiner da immer wenn man die am dringendsten braucht 8

9 Ein Anschluss unter Einer Nummer One Number Konzept Ich habe (M)eine Festnetznummer für alles Ich bin überall unter (M)einer Nummer erreichbar Ich melde mich mit (M)einer Nummer zurück Ich nutze (M)eine BOX für alles Ich habe (M)eine Erreichbarkeit vor allem wenn man (M)ein am dringendsten braucht 9

10 Visuelle Voic sehen was da spricht Symbol für Nachricht Sab Granhr My Company USA Mobility Manager MyIC Desktop MyIC Phone Direkter Zugang zur Nachricht MyIC Mobile Nutzerdienste Voice Mail System Visuelle Mailbox Automatisierter Persönlicher Assistent Unterschiedliche persönliche Begrüßungen Verschiedene -Clients nutzbar Always connected Interner Speicher oder in Unified Messaging g integriert mit TTS (text to speech) Einfaches Anlegen und Modifizieren von Begrüßungsansagen IMAP, VPIM usw. werden voll unterstützt SMTP & SMS Benachrichtungen Einfache Administration Unified Management via OmniVista

11 MyIC Phone ein smartes Endgerät Holt die Cloud Cloud auf dem Tisch Schlüsseltechnologien Homepage Multimedia Manager Communication Haptik Favorites Contacts Browser Agenda Screensaver User Services U S i MyIC Phone 11

12 Ihre Meinung zum Gehörten Wo sind diese Dinge für Sie nutzbringend? 12

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14 Hinter den Kulissen Und so funktioniert es 14

15 Single business number - Reminder A single phone number for both deskphone and mobile phones Easily transfer calls between mobile and deskphone Peter is On-site Peter is Off-site Peter s office phone Enterprise network Wi-Fi or Cell OmniPCX Enterprise Peter can take the call on the deskphone or mobile and easily move the call between these devices. Enterprise network OmniPCX Enterprise Incoming call OmniPCX Enterprise system simultaneously rings Peter s desk and mobile (dual-ring is based on the Remote Extension technology) Incoming call

16 System architecture overview for BlackBerry (1/2) Off-site Internet End-to-end encryption for all data transmitted between smartphones and BlackBerry Enterprise server Wireless networks Data traffic DMZ VPN Gateway OmniTouch 8400 ICS LAN BlackBerry Enterprise Server (BES) Voice traffic PSTN External firewall Internal firewall Application and messaging servers OmniPCX Enterprise Communication Server My Instant Communicator for BlackBerry uses the security services embedded in the Blackberry architecture such as AES or triple DES encryption. OmniTouch 8600 MIC is deployed and configured through Blackberry Enterprise Server (BES) policies that usually include security related parameters.

17 System architecture overview for BlackBerry (2/2) On-site with a Wi-Fi connection Voice traffic Wireless networks LAN OmniTouch 8400 ICS Data traffic BlackBerry Enterprise Server (BES) Secure Wi-Fi Enterprise Network OmniPCX Enterprise Communication Server Application and messaging servers

18 System architecture overview for Nokia (1/3) Off-site Internet Wireless networks Data traffic Secure VPN connection over Internet (IPSec) Encrypted data traffic in VPN tunnel DMZ VPN Gateway LAN OmniTouch 8400 ICS VPN client Voice traffic PSTN External firewall Internal firewall Application and messaging servers OmniPCX Enterprise Communication Server It is assumed that the VPN is always connected. When the cellular data connection is lost, the VPN connection will need to be reestablished. During the process of reestablishing the VPN tunnel, the system will require a user or device to authenticate.

19 System architecture overview for Nokia (2/3) Voice over IP at work and at home Wi-Fi Home spot VPN client Internet Secure VPN connection over Internet (IPSec) DMZ VPN Gateway Secure Wi-Fi Enterprise Network Voice and data traffic LAN OmniTouch 8400 ICS Encrypted traffic (voice and data) in VPN tunnel External firewall Internal firewall Application and messaging servers OmniPCX Enterprise Communication Server

20 System architecture overview for Nokia (3/3) Voice over IP at work and at home SIP registrar and Proxy RTP/RTCP Two-way automatic roaming and handover SIP DMZ Secure Wi-Fi Enterprise Network Wi-Fi Home spot VPN client Internet VPN Gateway OmniTouch 8400 ICS External firewall Internal firewall Application and messaging servers OmniPCX Enterprise Communication Server Two-way automatic handover between Cellular and WLAN networks: WLAN signal strength is monitored and switching is performed between networks when the signal changes outside of the defined threshold values. User can initiate a manual handover from WLAN to Cell at any time.

21 System architecture overview for iphone, Windows Mobile and Android (1/4) Off-site Internet HTTPS secure data access An iphone gateway must be installed on the ICS server (embedded in ICS installation in February 10) Data traffic DMZ LAN Wireless networks HTTP Reverse proxy OmniTouch 8400 ICS Voice traffic PSTN External firewall Internal firewall Application and messaging servers OmniPCX Enterprise Communication Server Connections are protected using secure sockets layer (SSL) encryption. From the user/device point of view, a reverse proxy solution is more transparent and has less constraining than VPN connection management.

22 System architecture overview for iphone, Windows Mobile and Android (3/4) Off-site Internet DMZ Enterprise LAN Public URL HTTP Reverse proxy Internal URLs OmniTouch 8400 ICS TCP port 443 TCP port 8016 for notifications (Windows Mobile and Android) Application and messaging servers TCP port 8085 for instant messaging (Windows Mobile only)

23 System architecture overview for iphone and Android (4/4) On-site with a Wi-Fi connection Topology supported end of Q for Windows Mobile devices Voice traffic Wireless networks LAN OmniTouch 8400 ICS Data traffic Secure Wi-Fi Enterprise Network Application and messaging servers OmniPCX Enterprise Communication Server

24 Automatic fallback Automatic fallback to voice services only in case of data link loss (cellular 3G to 2.xG network fallback, OmniTouch 8400 ICS network failure ) OmniTouch 8400 ICS OmniPCX Enterprise Communication Server Voice services are maintained (in-band signaling) Take benefit from the OmniPCX Enterprise resilience (spatial duplication, PCS ) Available for BlackBerry, Windows Mobile and Nokia Eseries (*) devices (*) DTMF sequences are used by default for telephony features, even when using a WLAN connection or a cellular data connectivity Data traffic Voice traffic

25 New ICS Location-based call routing feature Overview Goal is to reduce mobile communication charging thanks to dialing rules plan (policy) defined by IT manager for placing an outgoing call and managing MIC mobile data services depending on mobile country location. Administrators provision rules on the ICS web administration tool which will automatically generates a new structure user xml file to deploy on mobiles. (BlackBerry use case) Profiles can be configured to duplicate these settings among multiple users Location-based call routing feature is completely transparent for the end-user 25

26 New ICS Location-based call routing feature Available policies How the outgoing voice call is performed in the national and international call case: 2-Stage dialing call (DISA call through OXE) Data (Internet) net) call (make call method done in web services through h OXE) Direct Cellular call (call doesn t pass through OXE / No MIC mobile services) How the data channel is performed when roaming: Full data channel (All MIC mobile features are available) Limited data channel Call done in web services except if 2-Stage dialing call is activated t Call by name is always available Manual notification by call log refreshing, automatic notification not available. Visual Voice Mail and IM features are not available No data channel (same experiences than MCE client) Possibility to force an alternative DISA for international countries Possibility to force the outgoing call to the cellular network (Numbers and prefixes list) 26

27 New ICS Location-based call routing feature Configuration Administrators can setup rules based policies Up to 20 profiles can be configured Each profil allows to define Location-based call routing policies for Home country and for all others countries with the possibility to add dynamically roaming countries with their own specific Location-based call routing policies 27

28 New ICS Location-based call routing feature How does it work? When the mobile moves from country to another country, local cellular carrier will provide Mobile Network Code (MNC), which will be used by MIC mobile client to perform the right Location-based call routing rule. Robert located in PARIS MNC = 208 (France) Home country dialing rule is performed Data (Internet) for outgoing calls Data services fully enabled Force calls to the cellular network: 06x MNC = 222 (Italy) Other country dialing rule is performed 2-stage dialing for outgoing calls Data services enabled but limited 28