The journey to "Friendly Work Space" label certification

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1 Philias CSR Day The journey to "Friendly Work Space" label certification Patric Eisele, HR Operations 1

2 Contents Manor: facts & figures Manor and its commitment to workplace health management (WHM) - History and motivation WHM at Manor - Requirements for the success of Santé Plus - Findings and conclusions 2

3 Manor and its commitment to workplace health management (WHM) Our motivation Healthy and skilled employees are a fundamental requirement for the success of a company. A healthy person is one who feels good in his or her surroundings. 3

4 Manor and its commitment to workplace health management (WHM) History 1990s 1999 High rate of absence Commitment in the field of WHM Foundation of the "Santé Plus" division Aims To create a pleasant and healthy environment To seek to improve infrastructure, employee management and work organisation To provide information and campaigns on the subject of health (healthy behaviour) 4

5 Manor and its commitment to workplace health management (WHM) Win-win situation EMPLOYEES ü Improvements to health ü Reduction in absence from work/ fluctuations and associated costs ü Establishment of healthy workplaces ü Increase in productivity ü Improvements to cooperation between employees and supervisors ü Improvements to communication within the company ü Improvements to work satisfaction ü Improvements to the working climate 5

6 WHM at Manor 6

7 Requirements for success Group level Group commitment to implementation WHM Annual budget Creation of an internal WHM post with personnel and financial resources / freedom to act 7

8 Requirements for success Project responsibility level Close cooperation with external experts WHM Annual redefinition of aims and priorities in the areas of: - Absences (illness, work-related and non-work-related accidents) - Employee questionnaire results - Fluctuation - Reorganisation - Renovations and new builds 8

9 Requirements for success Project responsibility level Continuous communication of the activities of Santé Plus in stores and to key personnel WHM - Inclusion in the drawing up of store director reports - Exchange with HR managers (inclusion in their meetings) - Exchange with HR consultants - Provision of clear Santé Plus information to employees 9

10 Requirements for success Project responsibility level Annual definition of voluntary or compulsory measures at behaviour and relationship level WHM Voluntary measures - Training on stress / burnout / harassment / ergonomics, etc. - Campaigns: cold prevention / fruit days / assistance with renovations & new builds, etc. Compulsory measures - Absence management - Occupational safety - Case management - Analysis of absence figures - Evaluation of employee questionnaires 10

11 Requirements for success Project responsibility level Annual definition of a priority topic WHM Analysis of key figures and implementation of targeted measures on this subject Example Priority topic for : absence management Store visits to "hotspot stores" focusing on "Reducing absence promoting health" 11

12 Requirements for success Project responsibility level Annual selection of three stores that have implemented WHM strongly on a relationship level WHM Aim To provide a sustainable basis for WHM Annual selection of three stores for "APT" (Amélioration des postes de travail Workplace Improvements) Aim To encourage employee participation 12

13 BGM-Aktionen Konzept Santé Plus Individuelle Gesundheitsförderung Betriebliche Gesundheitsförderung Absenzmanagement Arbeitssicherheit & Gesundheitsschutz präventiv kurativ Gesundheitsinformationen. Ernährung. Sport. Früchtetag. Alltag-Allgemein. Tipp des Monats Kurse. Herz-/Kreislauf-Risikofaktoren. Bewegung und Ernährung in der Balance. Ernährungsworkshop. Kampagne «gesunde Füsse». RaucherInnen Beratung..Kampagne «Gesunder Schlaf» Erkältungspräventionsaktion. Information. Produkte. Grippeimpfung Massagen am Arbeitsplatz Ergonomie. APT. Standard-Massnahmenkatalog. Restaurant. Katalog ergonomische Bürostühle Kurse. Ergonomie und Bewegung am Arbeitsplatz. Ergonomie am Bildschirmarbeitsplatz. Stress/Burnout, Sensibilisierungen für VG. Umgang mit Stress. Mobbing. Häusliche Gewalt Individuelle Beratung und Begleitung von Häusern Absenzentwicklung Manor Handbuch Absenzmanagement Ausbildung Führungskräfte. Basiskurs und Refresher. Aufbaukurs Übersicht Absenzgespräche Case Management (Zürich Versicherung) Externe Mitarbeitendenberatung (Movis) Prozesse und Auftrag Arbeitssicherheit Statistiken Handbuch für Arbeitssicherheitskoordinatoren Kampagnen Sicherheitsmaterial Betreuung/Beratung Kurse. Betriebsnothelferkurs Unfallabklärung, -analyse Gesundes Verhalten der Mitarbeiter fördern Gesunde Verhältnisse schaffen Arbeitsfähigkeit langfristig erhalten Unfälle vermeiden, Gesetze umsetzen GESUNDHEITSFÖRDERUNG ARBEITSSICHERHEIT Interne und externe Kommunikation

14 WHM at Manor Findings and conclusions Sustainable WHM needs: Systematic and regular analysis of health-related figures Creation of a firm basis in corporate culture (systematic discussion in management meetings) Support and advice from an internal or external expert 14

15 Thank you Patric Eisele Head of HR Operations Manor AG 15

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