Watson Collaborator Cognitive Training für Collaboration Solutions

Transkript

1 Watson Collaborator Cognitive Training für Collaboration Solutions Arnd Layer Competency Leader Social Collaboration, IBM Collaboration & Talent Solutions - Cognitive Solutions Unit DACH,

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3 Seamless Single Platform Integration Social Mobile Cloud Cognitive Analytics Collaboration Desktop Messaging 3

4 Konzentration auf das Wichtige! Persönlicher Assistent Priorisiert Arbeit, übernimmt einfache Aufgaben und bietet Funktionen basierend auf Verhalten an Beratender Experte Versteht Ihre Arbeit, beantwortet Fragen und bietet unterstützende Informationen 4

5 Konversationen als zentrale Arbeitsumgebung Konversationen machen Teams effizienter Cognitive Watson Services helfen den Nutzern, sich auf das Wesentliche zu fokussieren Business Apps / Geschäftsprozesse fügen sich in die Konversationen ein 5

6 IBM Watson Workspace Enable teams to work and drive business outcomes, from inception to completion, through a cross-device, collaborative experience that includes your commonly used business applications. Because it's infused with Watson, over time Watson Workspace will understand your conversations, learn from them, improve over time, and interact with you to improve your success. We start with two-way messaging integration, "Moments" (summarisation across messaging apps), and cognitive assistance (advice, bots) that guides users to the right content at the right time, and helps automate everyday tasks. 6

7 IBM Watson Work Services 7 Watson Work Services give developers a set of cognitive APIs so they can infuse Watson Work capabilities into existing work applications and products - or accelerate differentiation when building new apps. These APIs are built to understand conversations in context and interpret the user s needs and intent using natural methods of communication

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9 9 Trotzdem ich kein Entwickler bin HABE ICH MIR DIE WATSON WORK SERVICES API ANGESEHEN.

10 10 und ich denke ich habe sie verstanden. DIE WATSON WORK SERVICES EXISTIEREN UND FUNKTIONIEREN!

11 Understand conversations Watson Work Services provides ways to uncover valuable insights from your space s Your conversations. app It can can help identify extend actions, questions, [ ] commitments, and more with focuses. Your app extend focuses to let Watson Work Services understand Watson new conditions, Work intents, Services and entities with Watson Conversation. Moments help find logical groups of messages and summarize them. Moments may include focuses identified by your App. understand new conditions, intents, and entities with Watson Conversation. In addition to requesting focuses on a passage of text, Apps may listen for the identification of focuses and moments from spaces as annotations. IBM Watson Work Services - Developer Guide - Get Started 11

12 Demo

13 Workspace - die User-Sicht Chat / Space 13 Moment / Lenses

14 Workspace - die Daten-Sicht GraphiQL Komplexe Abfragen mit einem Request REST API Tool zum Testen Json 14

15 Workspace - die Daten-Sicht Lens-Annotation (Json): Phrase: kannste mir einen Preis für Lotus Notes geben Confidence: Lens: Preisinformation Produkt-Entity: IBM Notes Brand-Entity: IBM Watson Work 15 { "lens": "Preisinformation", "start": 0, "end": 45, "phrase": "kannste mir einen Preis für Lotus Notes geben", "confidence": , "actions": [], "payload": { }, "context": { }, "extractedinfo": { "entities": [{ "text": "IBM Notes", "type": "Produkt", "source": "Conversation", "location": [28, 39] },{ "text": "IBM Watson Work", "type": "Brand", "source": "Conversation", "location": [28, 33] } } ], "keywords": [{"relevance": , "text": "kannste"}] }, "applicationid":, "lensid":, "focusversion": 4, "annotationid":, "created": , "createdby": "toscana-service-watson-conversation-client-id", "type": "message-focus", "tokenclientid": "toscana-service-watson-conversation-client-id"

16 Watson Conversation - Training Intents (Absichten) 16 Entities (Begriffe)

17 Workspace - Einrichten App definieren - Make it cognitive App zum Workspace hinzufügen 17

18 Was haben wir gesehen? Space Annotation Watson Work Services Moments Lenses Focuses Entities Apps 18 IBM Watson Conversation Intents Entities [Dialog]

19 Der nächste Schritt: Action Fulfillment Nachrichten werden actionable Text kann angeklickt werden App stellt Aktuons-Buttons bereit Interaktion ist privat 19

20 IBM Watson Work Services - Kognitive Dienste die Konversationen verstehen Project Management Social Chat... and more! Voice / Video CRM Talent Management IBM Watson Work Services (Cognitive Services and APIs) Action identification Summarization Moments 20 IBM Watson APIs

21 Neue Möglichkeiten für Kunden Cognitive Training Bots Fertige Angebote für Branchen oder Rollen Individuelles Training durch die eigenen Experten 21

22 Neue Möglichkeiten für Partner Cognitive Training Bots Fertige Angebote für Branchen oder Rollen Individuelle Entwicklung Eigene Services 22

23 Vielen Dank! Arnd Layer Competency Leader Social Collaboration IBM Collaboration & Talent Solutions Watson Workspace: - phone: arnd.layer@de.ibm.com linkedin: - xing: Kontrollverlust FM Blog / Podcast: -