SAP CRM Lösungen für das Marketing eine Übersicht. SAP CRM Webinar Serie Teil 3 3. Juli 2012

Größe: px
Ab Seite anzeigen:

Download "SAP CRM Lösungen für das Marketing eine Übersicht. SAP CRM Webinar Serie Teil 3 3. Juli 2012"

Transkript

1 SAP CRM Lösungen für das Marketing eine Übersicht SAP CRM Webinar Serie Teil 3 3. Juli 2012

2 SAP CRM Webinar Serie Titel Termin Einführung in das aktuelle SAP CRM Release Fr, 29. Juni 2012, 10:00 bis 11:30 MEZ SAP CRM Lösungen für den Vertrieb eine Übersicht Mo, 2. Juli 2012, 10:00 bis 11:30 MEZ SAP CRM Lösungen für das Marketing eine Übersicht Di, 3. Juli 2012, 10:30 bis 12:00 MEZ SAP Web Channel Experience Management Mi, 4. Juli 2012, 10:30 bis 12:00 MEZ SAP CRM Lösungen für den Service eine Übersicht Do, 5. Juli 2012, 10:00 bis 11:30 MEZ Anmeldemöglichkeit und Webinar-Aufzeichnungen im Service Marketplace: SAP AG. All rights reserved. Internal 1

3 Agenda Überblick: SAP CRM Lösungen für das Marketing CRM Upgrade in der Praxis 2012 SAP AG. All rights reserved. Internal 2

4 SAP CRM Lösungen für das Marketing Inge Breuer LOB Marketing Solutions, SAP AG

5 Agenda Challenges and Opportunities for Marketing The Marketing Solution today Marketing Resource Management/Marketing Operations Collect and Target Decide and Execute Measure Marketing Performance Future Direction of the Solution 2012 SAP AG. All rights reserved. 4

6 Legal Disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP AG. All rights reserved. 5

7 Challenges and Opportunities for Marketing

8 The Good Old Days

9 Now

10 Customers have megaphones

11 Data explosion 2.8 million s per second* 200 million tweets per day 800 Million active Facebook users

12 Only 4 out 10 top brands retain 50% of highly loyal consumers year over year* Customer loyalty? Losing Loyalty: The Consumer Defection Dilemma, CMO Council 2009

13 Connected Marketers Social channel coordination Harvest customer insights True customer loyalty Marketing and sales alignment

14 The Marketing Solution

15 SAP LoB Marketing Solution Overview Collect & Target Decide & Execute Measure Consumer & Customer Insights Multi-Channel Campaign Management Marketing Performance Management Market Insights Loyalty Management Marketing Analytics Segmentation Lead Management Targeting Real-Time Offer Mgmt Marketing Resource Management/Marketing Operations Planning and Financial Management: Marketing Planning, Budgeting & Expense Tracking, Integrated Marketing Calendar, etc. Creative Production Management: Integrated Marketing Calendar, Marketing Program Management (tasks, workflows, templates), Collaboration, etc. Knowledge Management and Marketing Fulfillment: Digital Asset Management, Collaboration, etc SAP AG. All rights reserved. 15

16 Marketing Resource Management/ Marketing Operations

17 SAP is a Leader in 2012 Gartner MRM MQ SAP provides an integrated Marketing solution with broad set of marketing capabilities. SAP continues to transform its MRM vision and products by listening to its customers and actively leveraging its "CMO Community," a professional community of chief marketing officers (CMOs).. Gartner believes that marketing could be the No. 1 CRM application sold by SAP in 2012 SAP is a leader for its broad and robust set of MRM capabilities and improved execution. SAP customers and prospects looking for MRM capabilities should consider SAP CRM - Kim Collins, Research Vice President, Gartner

18 Marketing Operations/Marketing Resource Management Manage marketing resources and align your organization Solution Highlights Manage marketing plans and budgets and closely track marketing spend Manage marketing programs more efficiently using task management, templates and workflows Provide visibility to marketing activities across the organization using the interactive marketing calendar Manage, organize and distribute rich media files Collaborate with marketing, sales and external agencies Better manage and optimize the use of your marketing resources Key Benefits Increase cost control and tracking of marketing spend Improve alignment and visibility into all marketing activities Ensure consistent brand collateral usage Customer Examples Triumph Desigual Coop Vitra 2012 SAP AG. All rights reserved. 18

19 Marketing Operations/Marketing Resource Management Integrated Marketing Calendar & Templates 2012 SAP AG. All rights reserved. 19

20 Marketing Operations/Marketing Resource Management Budgeting & Expense Tracking 2012 SAP AG. All rights reserved. 20

21 Process Overview CRM Marketing CRM Funds Management ERP Financials Funds Plan determined/ Specified on campaign Funds Plan Fund determination Fund Fund type Customer Product Marketing Organization Campaign Validity period Customer Product(s) Marketing spend(s) Planned cost Creation/Updating Fund Usage Header Campaign Expense Type Items Fund Product Amounts (in FM docs) Expenses Accrual Run Calculate and Post Accruals Transfer Accruals

22 SAP DAM 7 Complete Media Lifecycle Management Comprehensive Metadata, Workflows and Video Management

23 SAP DAM SAP CRM 7 Integration Scenario: Marketing Resource Management 2012 SAP AG. All rights reserved. 23

24 SAP DAM SAP CRM 7 Integration Where-Used List 2012 SAP AG. All rights reserved. 24

25 Collect and Target

26 Customer Insights, Segmentation & Targeting Create targeted segments for products and services Solution Highlights Gain insights into your customer data Segment and create optimal target groups Leverage high volume segmentation capabilities Better understand your customers to create targeted and personalized campaigns that they will value Key Benefits Increase conversion rates and revenue by reaching customers and offering them products based on their needs Enhance marketing productivity by creating target groups on millions of customers very quickly Reduce campaign execution costs by creating campaigns for most relevant customers and increase ROI Customer Examples 2012 SAP AG. All rights reserved. 26

27 High Volume Customer Segmentation with BW and BW-A EHP2 for SAP CRM 7.0 Native Access to BW in High Volume Scenarios Based on BW/BWA Aggregation on the fly whilst segmenting Data Uploads no longer required Segmenting on most recent data New Analytical Features Treemaps to visualize key figures in a multidimensional way System based proposal of filter ranges UI Enhancements Drag & Drop from chart to staging area & apply as filter Dynamic attribute hierarchies Enhanced F4 Help to find filter values Execution Plan 2012 SAP AG. All rights reserved. 28

28 SAP HANA for Big Data Marketing Breakthrough innovation with in-memory computing In-memory computing is a technology that analyses massive quantities of data in local memory so that the results of complex analyses and transactions are available at your fingertips and business decisions can be executed without delay With in-memory technology integrated in your business, you ll see immediate benefits Gain Real-Time know it when it happens Go Deeper ask any question on any data Act Broadly manage large volumes of data Run Faster analyze at the speed of thought Get Flexibility eliminate pre-fabrication requirements SAP HANA is the fastest growing product at SAP in its history We leverage this groundbreaking technology to address the top concern of CMOs around the globe: BIG DATA 2012 SAP AG. All rights reserved. 32

29 35M customers in US 60x faster performance 2012 SAP AG. All rights reserved. 33

30 Options for HV SAP CRM Customer Segmentation Option Components Target Market Availability (CRM) SAP HANA Accelerator* SAP BW-Accelerator (BW-A) SAP BW powered by SAP HANA SAP CRM EhP1 SP06, NW 7.02 SP10 SAP HANA 1.0 SAP CRM EhP2 SP03 SAP BW 7.30 SP04 SAP BW-A 7.20 v8 SAP CRM EhP2 SP03, SAP BW powered by SAP HANA Customers with high volumes of data and no SAP BW involved Customers with high volumes of data and SAP BW involved that currently have no plans for BW powered by SAP HANA Customers with high volumes of data and SAP BW involved with plans for BW powered by SAP HANA GA since Nov 2011 GA since May 2012 GA since May 2012 *RDS available 2012 SAP AG. All rights reserved. 34

31 Rapid Deployment Solutions SAP RAPID DEPLOYMENT SOLUTIONS Service Software Enablement Content Software Quickly address the most urgent business processes Content SAP best practices, templates and tools make solution adoption easier Enablement Guides and educational material speed end user adoption Service Fixed scope and price provides maximum predictability and lowers risk 2012 SAP AG. All rights reserved. Confidential 35

32 Rapid Deployment Solution for Marketing: SAP Customer Segmentation Accelerator Segmentation at the Speed of Thought The power of SAP HANA combined with SAP Customer Relationship Management allows your marketing department to analyze and segment in ways that were previously unimaginable. It provides complete customer data, enables deep customer insights, and empowers marketers to process high volumes of customer data at unparalleled speeds. Real Time Customer Data Leverage latest customer information Improve segmentation accuracy Make confident business decisions Deep Insights Discovery Enable 1:1 Marketing Identify hidden trends Provide best offers for customers Accelerate business impact Increase marketing agility Streamline marketing processes Empower marketers 2012 SAP AG. All rights reserved. Confidential 36

33 Decide and Execute Marketing Loyalty and Campaigns

34 Loyalty Management Build a profitable and loyal customer base Solution Highlights Enable multi-channel customer-centric loyalty strategy Flexible rewards platform Leverage partner network Build long-term customer loyalty with multichannel customer-centric strategies Key Benefits Increase marketing ROI by leveraging customer insight to deliver targeted offers Increase Customer Engagement by enabling more opportunities to participate in the loyalty program Increase customer satisfaction and reduce customer churn rate by delivering a superior customer experience Customer Example 2012 SAP AG. All rights reserved. 38

35 Loyalty Management Functional Overview Program Design & Setup Program Execution Program Management Reward Rules Management Partner Management Membership Handling Processing Engine Tier Management Robust Rule Modeling Partnership Handling Membership Models Membership Benefits High Volume Processing Engine Points Management Version Management Member Registration by Partner Member Tier Management Voucher Handling Online Member Activity Processing Tier based Point Expiration Template & Expert mode maintenance Buying/Selling Points to Partners Member Activities Temporary Card Handling Batch Member Activity Processing Program Creation Rule Scheduling Partner Billing Member Profile Maintenance Outbound Correspondence Tier Evaluation Processing Benefits Partner Sponsorship Earn Points for Partner Products Point Account Management Point Expiration Processing Dynamic Attributes Campaign Integration Redeem Points for Partner Product Loyalty Card Handling Simulation of Rule Processing Integrate / Collaborate Loyalty API Connectivity Sales Order Integration IC Integration Web Channel Integration PCM Integration POS Integration Loyalty Analytics SAP AG. All rights reserved. Customer 39

36 4M loyalty members +37% revenue in SAP AG. All rights reserved. Confidential 40

37 Loyalty Campaign (Example) Leveraging Loyalty Program information within Campaigns 2012 SAP AG. All rights reserved. 41

38 Multi-Channel Campaign Management Orchestrate coordinated customer interactions across channels Solution Highlights Comprehensive Campaign Planning and Development Integrated customer interaction channels for multichannel campaign execution Automated campaign execution to support dialog marketing (campaign automation) Streamline the campaign planning, development and execution processes across all interaction channels Key Benefits Treat customers consistently across the enterprise to increase marketing success and customer satisfaction Build customer intimacy with every interaction by making all follow up interactions relevant Increase customer conversion and response rates by providing the right information through the right channels at the right times Customer Examples 2012 SAP AG. All rights reserved. 42

39 Integrated Marketing Permissions Permission per Communication Channel Marketing permissions per communication channel, such as telephone or Available for Accounts, Contacts and Marketing Prospects, also supported for import & update scenarios via External List Management SAP CRM marketing processes can be designated as Opt-In or Opt-Out processes Permissions are checked marketing processes like segmentation, campaign execution and in related activities like Interaction Center processes Benefits Increases effectiveness of marketing Increases customer satisfaction Reduces costs caused by violations of country-specific regulations (fees for Cold Calls!) 2012 SAP AG. All rights reserved. 43

40 High Volume Campaign Execution Starting with CRM7.0, campaign execution has been enhanced to address high volumes of business partners and marketing prospects. Two Execution Channels for High Volume High Volume File Export: CSV generation High Volume CSV generation plus with placeholders for attributes 2012 SAP AG. All rights reserved. 44

41 CRM Marketing allows integration with 3 rd Party Marketing Solutions (Example) Define & execute high-volume campaigns in CRM while the actual authoring and sending process is done externally, e.g. by an on-demand services provider. This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2012 SAP AG. All rights reserved. 45

42 Complement Example Enhanced Campaign Management with ExactTarget Business Benefits Drive relevant messaging to customers through multiple execution channels (incl. Social and Mobile) Get a 360º view of the customer including behavioral data through integrated tracking Simplified campaign development & execution View and act on campaign performance data that feeds back into planning 2012 SAP AG. All rights reserved. 46

43 Simplified Campaigns 2012 SAP AG. All rights reserved. 47

44 Social Media Cockpit Twitter Example Listen, identify, react from CRM SOCIAL MEDIA COCKPIT CUSTOMER CHALLENGES Serve consumers, who are embracing social media at an alarming rate 360 degree view/understanding including social media Improve operational efficiencies and own customer experience Find new innovative channels to engage with customers CUSTOMER BENEFITS Effectively mine conversations in millions Delight them by triggering core SAP CRM processes Empower decision makers with 360 degree view of CRM content together with social networks content Improved customer service and customer channels Innovative way to gather Voice-of-the-customer DELIVERY Involvement of GDC : 20 Implementation duration: 60 Customer impl. effort: 10 Customer Service Can search for tweets that provide feedback on a service or product Filter tweets on Sentiment (Sentiment Analysis) to address critical issues on priority Reply to the customer by posting a tweet in response Create Service Ticket to address the customer complaint against the tweet Can monitor the progress of customer service through Service dashboard View the variations in Customer Sentiment Report the status/progress to higher authorities / management within the organization. Marketing Create Marketing Campaign Post the Marketing Campaign as a tweet Can monitor the effectiveness of a Marketing Campaign Can perform comparison of Marketing Campaigns SAP AG. All rights reserved. Customer 48

45 Campaign Management integration Facebook Example Post Campaigns from CRM MARKETING TO FACEBOOK Facebook Connector Authorization engine Connection to Facebook API engine Send Facebook Wall posts Marketing Campaigns Send messages to Facebook Integration into CRM Campaign Management Enabling of product and image campaigns Integrate hyperlinks Flexible usage of different communication channels possible 2012 SAP AG. All rights reserved. 49

46 Loyalty Management integration Facebook Reward your loyal customers for self-service and word-of-mouth marketing TRUE CUSTOMER LOYALTY SAP AG. All rights reserved. Customer 50

47 Measure Marketing Performance

48 Marketing Performance Management & Analytics Gain insights into marketing effectiveness and drive better decision making Solution Highlights Pre-built Marketing Performance Dashboards and BW Reports Interactive CRM reports for short term reporting Customer analytics to gain insights into customer profiles, purchase behaviors, profitability, and segments. Gain actionable insights to drive intelligent decisions Key Benefits Accurately predict and plan campaigns, and improve campaign response rates Provide complete insights into budget situation and campaign performance Measure results and support marketing revenue contributions Customer Examples Hyundai Agilent Technologies Heineken Beam Global Spirits & Wine 2012 SAP AG. All rights reserved. 52

49 SAP CRM Marketing Role-Based Analytics Dashboards 2012 SAP AG. All rights reserved. 53

50 Leading companies use SAP marketing and their customers are becoming strong advocates This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2012 SAP AG. All rights reserved. 59

51 Future Direction

52 Overview for LoB Marketing Planned Innovations Audience Discovery and Targeting SAP RDS SAP HANA Predictive Analytics Digital Marketing Hub WebAnalytics Market Research Database (Find Grid) Social Content Campaign Portfolio Optimization Consumer Insights & Targeting Marketing Performance Management Marketing Digital/ Mobile marketing Marketing Resource Management Consumer Mobile Marketing Enhancements Marketing Planning (Annual Planning) Marketing Mix/Spend Optimization Collaboration (SAP StreamWork) 'SAP for Advertisers (Media Planning & Procurement) FUTURE DIRECTION 2012 SAP AG. All rights reserved. 63

53 Are you considering implementing SAP CRM or upgrading your current SAP CRM implementation? NOW YOU HAVE THE OPPORTUNITY TO TEST DRIVE SAP CRM 7.01 AND EXPLORE ITS POTENTIAL TO CREATE GREAT CUSTOMER AND USER EXPERIENCES FREE FOR 30 DAYS Get Your PERSONAL FREE ACCESS to a live SAP CRM 7.01 test drive system today! Experience Sales, Service and Marketing functionality based on SAP CRM RDS Discover the web-based User Interface and how easy it is to tailor it to your needs SIGN UP SAP AG. All rights reserved. 64

54 Weitere Informationen Service Marketplace SAP CRM Upgrade: SAP Upgrade Services: SAP CRM: SAP CRM Ramp-up Knowledge Transfer (RKT): Partner Shipment via Partner Portal: Weitere Quellen SAP Web: Help Portal: SAP Solution Browser: SAP AG. All rights reserved. 65

55 SAP CRM Upgrade in der Praxis

56 Agenda Häufige Fragen in einem Upgradeprojekt Upgradepfade zu SAP CRM 7 Neuimplementierung als Alternative Typische Schritte in einem Upgradeprojekt Unterstützung durch SAP Consulting Tipps für Ihr Upgrade 2012 SAP AG. All rights reserved. 67

57 Häufige Fragen in einem Upgradeprojekt Wie kann ich unser System aktualisieren? Was ist die beste Herangehensweise für unser System? Wie gehe ich mit kundeneigenen Entwicklungen um? Welche Vorteile und Verbesserungen bringt das neue SAP CRM 7 für meine Prozesse mit? Wie kann ich diese unseren Benutzern zu Verfügung stellen? Welche Aufwände und Kosten entstehen? Wie kann ich mit einem Upgrade zusätzlich auch noch Kosten sparen? 2012 SAP AG. All rights reserved. 68

58 Upgradepfade zu SAP CRM 7 SAP bietet einen direkten Upgradepfad für Kunden mit einem SAP CRM 4.0 (inklusive 2004 Edition), SAP CRM 2005 (CRM 5.0), SAP CRM 2006s/2 (CRM 5.2) und SAP CRM 2007 (CRM 6.0) Für Kunden mit einem SAP CRM <4.0 (nicht abgebildet) oder SAP CRM 5.2 werden indirekte Upgradepfade angeboten. Die Adaption der neuen UI-Technologie (SAP CRM WebClient UI) erfolgt nach dem technischen Upgrade CRM 4.0 Adaption des SAP CRM WebClient UI CRM 5.0 CRM 5.1 CRM 5.2 CRM 5.2 CRM 7 CRM SAP AG. All rights reserved. 69

59 Neuimplementierung als Alternative SAP CRM Rapid Deployment Solution - Modulare Beratungspakete als Baukastensystem In Einzelfällen ist eine Neuimplementierung dem technischen Upgrade vorzuziehen. Dieses kann durch den Einsatz von SAP CRM Rapid Deployment Paketen beschleunigt werden. SAP CRM RDS für Marketing SAP CRM RDS für Vertrieb SAP CRM RDS für Service Lead Management Kampagnenmanagement Opportunity und Pipeline Performance Management Integriertes ERP-Angebotsund Auftragsmanagement Interaction Center Serviceanforderungsabwicklung SAP CRM Kernsystem SAP CRM Basis Account- und Kontaktmanagement Aktivitätenmanagement Interaktives CRM-Reporting (optional) * Preise zzgl. MwSt. und Nebenkosten einzelnes Paket 2012 SAP AG. All rights reserved. 70

60 Typische Schritte in einem Upgrade-Projekt 6 Go-Live 5 Test- & Abnahme Evaluierung 1 4 Funktionales Upgrade Technisches Upgrade 3 Planung SAP AG. All rights reserved. 71

61 Unterstützung durch SAP Consulting Evaluierung Planung Technisches Upgrade Funktionales Upgrade Test- & Abnahme Go-Live Quick Upgrade Analysis Upgrade and Migration Assessment Services zum Festpreis Technical Upgrade Service Solution Migration Upgrade Architekt / Coach (funktional und / oder technisch) Quality Assurance 2012 SAP AG. All rights reserved. 72

62 Tipps für Ihr Upgrade Informieren Sie sich ausführlich über neue Funktionalitäten und Möglichkeiten mit SAP CRM 7 Nehmen Sie an den Webinaren zu SAP CRM 7 teil Nutzen Sie die Informationen im Service-Marktplatz Nutzen Sie das Schulungsangebot der SAP Education und der SAP Consulting Nutzen Sie das Test Drive Angebot um SAP CRM 7 live kennenzulernen Setzen Sie bei einem Upgrade auf erfahrene SAP CRM 7 Experten Ersetzen Sie kundeneigene Entwicklungen (auch Modifikationen) durch neue Standardfunktionalitäten Sparen von internen Wartungskosten (z.b. bei SP-Einspielung) Verringern der Systemkomplexität Sicherung der Innovationsfähigkeit durch die Verwendung von Standardobjekten 2012 SAP AG. All rights reserved. 73

63 Fragen & Antworten Kontaktdaten: Inge Breuer SAP AG Jürgen Kieser SAP Deutschland AG & Co.KG

64 Vielen Dank! Kontaktdaten: Inge Breuer SAP AG Jürgen Kieser SAP Deutschland AG & Co.KG

65 2012 SAP AG. All rights reserved No part of this publication may be reproduced or transmitted in any form or for any purpose w ithout the express permission of SAP AG. The information contained herein may be changed w ithout prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Window s, Excel, Outlook, and Pow erpoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iseries, pseries, xseries, zseries, eserver, z/vm, z/os, i5/os, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, Pow ervm, Pow er Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPow er, Pow erpc, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as w ell as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as w ell as their respective logos are trademarks or registered trademarks of Business Objects Softw are Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, ianywhere, Sybase 365, SQL Anyw here, and other Sybase products and services mentioned herein as w ell as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose w ithout the express prior w ritten permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement w ith SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time w ithout notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not w arrant the accuracy or completeness of the information, text, graphics, links, or other items contained w ithin this material. This document is provided w ithout a w arranty of any kind, either express or implied, including but not limited to the implied w arranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including w ithout limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any w arranty whatsoever relating to third-party Web pages SAP AG. All rights reserved. 76

66 2012 SAP AG. Alle Rechte vorbehalten. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten. Microsoft, Windows, Excel, Outlook, und PowerPoint sind eingetragene Marken der Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, z10, z/vm, z/os, OS/390, zenterprise, PowerVM, Power Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, purescale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, Informix und Smarter Planet sind Marken oder eingetragene Marken der IBM Corporation. Linux ist eine eingetragene Marke von Linus Torvalds in den USA und anderen Ländern. Adobe, das Adobe-Logo, Acrobat, PostScript und Reader sind Marken oder eingetragene Marken von Adobe Systems Incorporated in den USA und/oder anderen Ländern. Oracle und Java sind eingetragene Marken von Oracle und/oder ihrer Tochtergesellschaften. UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame und MultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc. HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken des W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Apple, App Store, ibooks, ipad, iphone, iphoto, ipod, itunes, Multi-Touch, Objective-C, Retina, Safari, Siri und Xcode sind Marken oder eingetragene Marken der Apple Inc. IOS ist eine eingetragene Marke von Cisco Systems Inc. RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook und BlackBerry App World sind Marken oder eingetragene Marken von Research in Motion Limited. Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik und Android sind Marken oder eingetragene Marken von Google Inc. INTERMEC ist eine eingetragene Marke der Intermec Technologies Corporation. Wi-Fi ist eine eingetragene Marke der Wi-Fi Alliance. Bluetooth ist eine eingetragene Marke von Bluetooth SIG Inc. Motorola ist eine eingetragene Marke von Motorola Trademark Holdings, LLC. Computop ist eine eingetragene Marke der Computop Wirtschaftsinformatik GmbH. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA und weitere im Text erwähnte SAP-Produkte und - Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und anderen Ländern. Business Objects und das Business-Objects-Logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius und andere im Text erwähnte Business- Objects-Produkte und Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der Business Objects Software Ltd. Business Objects ist ein Unternehmen der SAP AG. Sybase und Adaptive Server, ianywhere, Sybase 365, SQL Anywhere und weitere im Text erwähnte Sybase-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der Sybase Inc. Sybase ist ein Unternehmen der SAP AG. Crossgate, EDDY, B2B 360, B2B 360 Services sind eingetragene Marken der Crossgate AG in Deutschland und anderen Ländern. Crossgate ist ein Unternehmen der SAP AG. Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen. Die in dieser Publikation enthaltene Information ist Eigentum der SAP. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, nur mit ausdrücklicher schriftlicher Genehmigung durch SAP AG gestattet SAP AG. All rights reserved. 2

Strategische Front End Tools für SAP NetWeaver BW

Strategische Front End Tools für SAP NetWeaver BW Strategische Front End Tools für SAP NetWeaver BW Daniel Stecher CubeServ BI-Kongress 2013 / 1 Anwendungsbereiche Self-Service Analysen Dashboards Standard Reporting stummi123 / pixelio CubeServ BI-Kongress

Mehr

Social Media in Consumer Products Managing and harnessing the social channel

Social Media in Consumer Products Managing and harnessing the social channel Social Media in Consumer Products Managing and harnessing the social channel Getting Value out of Social Media Facebook More than 850 million active users Average user has 130 friends 700 billion minutes

Mehr

Kollaborative Ansätze (Web 2.0) und Kundenfeedback in der Softwaredokumentation. Jutta Knell und Romana Oehmig, SAP AG März 2012

Kollaborative Ansätze (Web 2.0) und Kundenfeedback in der Softwaredokumentation. Jutta Knell und Romana Oehmig, SAP AG März 2012 Kollaborative Ansätze (Web 2.0) und Kundenfeedback in der Softwaredokumentation Jutta Knell und Romana Oehmig, SAP AG März 2012 Wie finden wir heraus, welche Anforderungen die Kunden an unsere Dokumentation

Mehr

IYOPRO-Workflow mit SAP-Integration November 2012

IYOPRO-Workflow mit SAP-Integration November 2012 Innovative Management Solutions IYOPRO-Workflow mit SAP-Integration November 2012 Sebastian Zick Head of Competence Center BPM CubeServ Group www.cubeserv.com / 2012 / 1 Agenda Vorstellung CubeServ IYOPRO:

Mehr

System Monitoring and E2E RCA for hybris with SAP Solution Manager 7.1 SP13

System Monitoring and E2E RCA for hybris with SAP Solution Manager 7.1 SP13 System Monitoring and E2E RCA for hybris with SAP Solution Manager 7.1 SP13 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision.

Mehr

Das Büro in der Westentasche mit SAP Business ByDesign TM. Sven Feurer, SAP Deutschland AG & Co. KG

Das Büro in der Westentasche mit SAP Business ByDesign TM. Sven Feurer, SAP Deutschland AG & Co. KG Das Büro in der Westentasche mit SAP Business ByDesign TM Sven Feurer, SAP Deutschland AG & Co. KG Zeit für Unternehmer/innen Zeit für Unternehmer Gestatten, mein Name ist Lenker. 2011 SAP AG. All rights

Mehr

Cook & Chill / Cook & Freeze

Cook & Chill / Cook & Freeze Cook & Chill / Cook & Freeze - Planungscockpit für eine Vorplanung 2014 SAP AG. All rights reserved. 2 Cook & Chill / Cook & Freeze - Produktionscockpit für den Druck der Listen und Festlegung Produktionsbereich

Mehr

CubeServ Reporting Framework. Component: Design Studio Commenting. Release 4.1.1

CubeServ Reporting Framework. Component: Design Studio Commenting. Release 4.1.1 Innovative Management Solutions CubeServ Reporting Framework Component: Design Studio Commenting Release 4.1.1 Norbert Egger 16. October 2013 www.cubeserv.com / 20123/ 1 SAP Design Studio 1.2 SDK - CubeServ

Mehr

SAP unterwegs. Mobile Anwendungen powered by SAP NetWeaver. Peter Sperk Solution Sales, SAP Österreich

SAP unterwegs. Mobile Anwendungen powered by SAP NetWeaver. Peter Sperk Solution Sales, SAP Österreich SAP unterwegs Mobile Anwendungen powered by SAP NetWeaver Peter Sperk Solution Sales, SAP Österreich Fraport Business Case FRAPORT RUNS SAP. Details zum Projekt sind als Case Study verfügbar. SAP Mobile

Mehr

Service Level Reporting SAP Solution Manager 7.1 SAP AG August, 2011

Service Level Reporting SAP Solution Manager 7.1 SAP AG August, 2011 Service Level Reporting SAP Solution Manager 7.1 SAP AG August, 2011 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This

Mehr

Mobiles Arbeiten mit SAP

Mobiles Arbeiten mit SAP Mobiles Arbeiten mit SAP Strategie & Ausblick Helmut Ehrenmüller, SAP Österreich Unser Ansatz zur Mobilität Werkzeuge zur Zusammenarbeit - E-mail - PIM Produktivitätslösungen - Anwendungen - Workflows

Mehr

The Customer Journey & Experience - Insight as the basis for all customer interactions RUN FASTER FORUM #SAPFORUM

The Customer Journey & Experience - Insight as the basis for all customer interactions RUN FASTER FORUM #SAPFORUM The Customer Journey & Experience - Insight as the basis for all customer interactions Andy Hirst VP SAP RUN FASTER Data is the new Oil Clive Humby http://www.photoeverywhere.co.uk/west/usa/california/sunset_oil_rigdsc_4701.jpg

Mehr

Patch Übersicht für SAP Business One 8.81 PL11. Roll-Out Services Ecosystem & Channels Readiness Februar 2012

Patch Übersicht für SAP Business One 8.81 PL11. Roll-Out Services Ecosystem & Channels Readiness Februar 2012 Patch Übersicht für SAP Business One 8.81 PL11 Roll-Out Services Ecosystem & Channels Readiness Februar 2012 Übersicht 1/2 Die folgenden Seiten stellen eine kurze Zusammenfassung von den wichtigsten Korrekturen

Mehr

Building & Managing Loyalty

Building & Managing Loyalty Building & Managing Loyalty Richard Deery CRM Solution Specialist Tuesday 22 nd May 2012 Customer Experience Multiple channels, 24 countries 5 languages +37% revenue in 2010 Customer Experience at Lego

Mehr

Next Generation Smart Items. Dr. Uwe Kubach SAP Corporate Research, SAP AG

Next Generation Smart Items. Dr. Uwe Kubach SAP Corporate Research, SAP AG Next Generation Smart Items Dr. Uwe Kubach SAP Corporate Research, SAP AG R&D Areas HW Capabilities Client-Sever Embedded Systems Peer-to-Peer Collaborative Business Items Business logic Trends From passive

Mehr

SAP Mobile Retail Execution May 22 nd 2012

SAP Mobile Retail Execution May 22 nd 2012 SAP Mobile Retail Execution May 22 nd 2012 Gavin Davison #SAP Store Consistency Planogram Pricing & Promotion Stock #SAP And More Competitive Analysis What do their planograms look like? How do our pricing

Mehr

Schweizer SAP Mobile Community CodeJam: Where Geeks Learn Best

Schweizer SAP Mobile Community CodeJam: Where Geeks Learn Best Schweizer SAP Mobile Community CodeJam: Where Geeks Learn Best Marcel Ritschard, Technology Marketing, SAP (Schweiz) AG Dienstag, 08. April 2014, Regensdorf AGENDA Regensdorf, 08.04.2014 13:00 13:10 Uhr

Mehr

Managing Trade Promotions Are you maximizing return on promotion investments and optimizing customer profitability?

Managing Trade Promotions Are you maximizing return on promotion investments and optimizing customer profitability? Managing Trade Promotions Are you maximizing return on promotion investments and optimizing customer profitability? May 22 nd 2012 #SAP Do these topics resonate with you? Source: Consumer Goods Technology,

Mehr

BPMon Trend Analysis SAP Solution Manager 7.1. SAP AG August, 2011

BPMon Trend Analysis SAP Solution Manager 7.1. SAP AG August, 2011 BPMon Trend Analysis SAP Solution Manager 7.1 SAP AG August, 2011 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation

Mehr

SAP Perspective. Orestis Terzidis Director CEC Karlsruhe

SAP Perspective. Orestis Terzidis Director CEC Karlsruhe SAP Perspective Orestis Terzidis Director CEC Karlsruhe Make Innovation Happen Basic Research Applied Research Product Development Go to Market Challenging transitions US: pre-commercial procurement &

Mehr

Mobile Geräte & Bürgerbeteiligung im Krisenmanagement. Dr. Olaf Grebner SAP Research Darmstadt / InfoStrom Team 12.07.2012

Mobile Geräte & Bürgerbeteiligung im Krisenmanagement. Dr. Olaf Grebner SAP Research Darmstadt / InfoStrom Team 12.07.2012 Mobile Geräte & Bürgerbeteiligung im Krisenmanagement Dr. Olaf Grebner SAP Research Darmstadt / InfoStrom Team 12.07.2012 Mobile Geräte & Bürgerbeteiligung im Krisenmanagement Aktuelle Trends Smartphones

Mehr

Global Transport Label - General Motors -

Global Transport Label - General Motors - SAP Customer Success Story Automotive Consulting Solutions Formulare für den Vertriebsprozess Global Transport Label - General Motors - Agenda GETRAG Corporate Group Funktionsbeschreibung Abbildungen im

Mehr

Welche Potentiale sehen wir für das Office of the COO mit BI - Dashboards

Welche Potentiale sehen wir für das Office of the COO mit BI - Dashboards BI-Kongress 2015 COMBINED THINKING FOR SUCCESS. Welche Potentiale sehen wir für das Office of the COO mit BI - Dashboards Daniel Stecher & Peter Dirscherl Frankfurt, 09. Juni 2015 Zürich, 11. Juni 2015

Mehr

Transparenz als Voraussetzung für Verwaltungssteuerung und Rechenschaft

Transparenz als Voraussetzung für Verwaltungssteuerung und Rechenschaft Transparenz als Voraussetzung für Verwaltungssteuerung und Rechenschaft aus Sicht eines IT-Lösungsanbieters 14. Ministerialkongress, 10. September 2009, Berlin Dr. Jürgen Bender Industry Principal Geschäftsbereich

Mehr

XML Template Transfer Transfer project templates easily between systems

XML Template Transfer Transfer project templates easily between systems Transfer project templates easily between systems A PLM Consulting Solution Public The consulting solution XML Template Transfer enables you to easily reuse existing project templates in different PPM

Mehr

SAP Fiori Experience LEARN IT - TRY IT - USE IT! Michael Sambeth, CoE Mobile Solutions, SAP (Schweiz) AG Thursday, February 13 th 2014, Lausanne

SAP Fiori Experience LEARN IT - TRY IT - USE IT! Michael Sambeth, CoE Mobile Solutions, SAP (Schweiz) AG Thursday, February 13 th 2014, Lausanne SAP Fiori Experience LEAN IT - TY IT - USE IT! Michael Sambeth, CoE Mobile Solutions, SAP (Schweiz) AG Thursday, February 13 th 2014, Lausanne Experience Hands-On Session 1. Online Demo 2. Setup of the

Mehr

Document split in new G/L. Document splitting in new G/L part 2a SAP ERP SAP AG

Document split in new G/L. Document splitting in new G/L part 2a SAP ERP SAP AG Document split in new G/L Document splitting in new G/L part 2a SAP ERP SAP AG Document split with additional clearing line items IMG - Define clearing account (a). SAP AG 2004 / General Ledger in mysap

Mehr

Neue Wege für Redaktionsleitfäden: Wiki-basierte Documentation Design Patterns

Neue Wege für Redaktionsleitfäden: Wiki-basierte Documentation Design Patterns Neue Wege für Redaktionsleitfäden: Wiki-basierte Documentation Design Patterns Andrea Schmieden, Andrea Gocke (SAP AG) tekom-frühjahrstagung, Schweinfurt 30. April 2010 Knowledge Management bei SAP SAP

Mehr

SAP Portfolio & Strategie. Lutz Trescher SAP BusinessObjects

SAP Portfolio & Strategie. Lutz Trescher SAP BusinessObjects SAP Portfolio & Strategie Lutz Trescher SAP BusinessObjects Die Herausforderungen Trends, denen sich Unternehmen annehmen ( müssen) More Data, More Types of Data Decision Points Extend Device Adoption

Mehr

Application Map Release 2005

Application Map Release 2005 mysap Product Lifecycle Solution Map Application Map Release 2005 mysap Product Lifecycle Product and Project Portfolio Idea and Concept Development Project Planning Time and Resource Project Execution

Mehr

Unlocking and Monetizing Mobile Consumer Data

Unlocking and Monetizing Mobile Consumer Data This image cannot currently be displayed. Unlocking and Monetizing Mobile Consumer Data Howard Stevens, SAP Mobile Services January, 2014 Social: 1B Users Faster Networks: 12+ Mbps Connected Devices: 7.5B

Mehr

Treibstoff Cloud Energie für den Mittelstand. Dietmar Meding / Leiter Geschäftsbereich SAP Business ByDesign 18. Mai 2011

Treibstoff Cloud Energie für den Mittelstand. Dietmar Meding / Leiter Geschäftsbereich SAP Business ByDesign 18. Mai 2011 Treibstoff Cloud Energie für den Mittelstand Dietmar Meding / Leiter Geschäftsbereich SAP Business ByDesign 18. Mai 2011 Der nächste Schritt in der Evolution der IT... 2011 SAP AG. All rights reserved.

Mehr

SAP ERP HCM E-Recruiting 6.0. Improvements in - Applicant Tracking - Requisition Management. Enhancement Package 3 SAP AG

SAP ERP HCM E-Recruiting 6.0. Improvements in - Applicant Tracking - Requisition Management. Enhancement Package 3 SAP AG SAP ERP HCM E-Recruiting 6.0 Improvements in - Applicant Tracking - Requisition Management Enhancement Package 3 SAP AG Applicant Tracking & Requisition Management Enhancement Package 3 Applicant Tracking

Mehr

SAP Rapid Deployment Solutions Run Better, Faster

SAP Rapid Deployment Solutions Run Better, Faster SAP Rapid Deployment Solutions Run Better, Faster World Forum Alan Macpherson May 2012 Open Questions Do you ever feel: We have limited budget and want to grow over time? Projects are too expensive, too

Mehr

SAP Business ByDesign

SAP Business ByDesign SAP Business ByDesign Software-as-a-Service bei mittelständischen Unternehmen Frank Harter, Vertriebsleiter SAP Business ByDesign 25. November 2010 München Agenda Software-as-a-Service bei mittelständischen

Mehr

Zehn Gründe für Kunden, Human-Capital-Management- Lösungen einzusetzen, um ihre Mitarbeiter zu unterstützen.

Zehn Gründe für Kunden, Human-Capital-Management- Lösungen einzusetzen, um ihre Mitarbeiter zu unterstützen. Top Zehn Gründe für Kunden, Human-Capital-Management- en einzusetzen, um ihre Mitarbeiter zu unterstützen. Erfolgsnachweise Umfassende Komplettangebot Intuitive, benutzerfreundliche Apps mit sicherem Zugriff

Mehr

Manage Efficiency in Finance SAP Shared Service Framework for Financials James Willis, 22 nd May 2012 FORUM

Manage Efficiency in Finance SAP Shared Service Framework for Financials James Willis, 22 nd May 2012 FORUM Manage Efficiency in Finance SAP Shared Service Framework for Financials James Willis, 22 nd May 2012 Barriers Preventing a Focused and Successful Shared Service Centre Poor visibility of SLA performance

Mehr

Verlagsleitercockpit mit SAP Business Intelligence und SAP Enterprise Portal 6.0

Verlagsleitercockpit mit SAP Business Intelligence und SAP Enterprise Portal 6.0 Verlagsleitercockpit mit SAP Business Intelligence und SAP Enterprise Portal 6.0 Der Mehrwert für Ihr Unternehmen! Sandra Bretschneider, SAP Deutschland AG & Co. KG So sieht der Alltag für viele Benutzer

Mehr

Cloud for Customer Learning Resources. Customer

Cloud for Customer Learning Resources. Customer Cloud for Customer Learning Resources Customer Business Center Logon to Business Center for Cloud Solutions from SAP & choose Cloud for Customer https://www.sme.sap.com/irj/sme/ 2013 SAP AG or an SAP affiliate

Mehr

Business Excellence Days bayme vbm / BME

Business Excellence Days bayme vbm / BME Business Excellence Days bayme vbm / BME Kai Aldinger Geschäftsbereich Mittelstand München, 29. September 2010 Neue Einsichten, mehr Flexibilität, gesteigerte Effizienz Den Kreis schließen im Clear Enterprise

Mehr

SAP Service Marketplace. One Source for All Your Business Needs!

SAP Service Marketplace. One Source for All Your Business Needs! SAP Service Marketplace One Source for All Your Business Needs! Agenda Zielgruppen spezifische Informationen SAP Service Marketplace Vorteile des SAP Service Marketplace Die SAP Service Marketplace Strategie

Mehr

SAP ERP HCM E-Recruiting 6.0. New Candidate Services with Enhancement Package 3 SAP AG

SAP ERP HCM E-Recruiting 6.0. New Candidate Services with Enhancement Package 3 SAP AG SAP ERP HCM E-Recruiting 6.0 New Candidate Services with Enhancement Package 3 SAP AG Candidate Services EhP3 Tell A Friend E-Mail service allowing external as well as internal candidates to inform their

Mehr

BPM Process in a day. Unleash the power of the SAP NetWeaver BPM. Andreas Weise Gregor Müller. COMPOSITION Focusgroup

BPM Process in a day. Unleash the power of the SAP NetWeaver BPM. Andreas Weise Gregor Müller. COMPOSITION Focusgroup BPM Process in a day Unleash the power of the SAP NetWeaver BPM Andreas Weise Gregor Müller COMPOSITION Focusgroup What we do: You define what you want to have developed ad hoc! COMPOSITION Focusgroup

Mehr

SAP BusinessObjects Planning and Consolidation Version 10.0 for NetWeaver Platform Information, Support Pack Dates and Maintenance Dates Nov 22, 2012

SAP BusinessObjects Planning and Consolidation Version 10.0 for NetWeaver Platform Information, Support Pack Dates and Maintenance Dates Nov 22, 2012 SAP BusinessObjects Planning and Consolidation Version 10.0 for NetWeaver Platform Information, Support Pack Dates and Maintenance Dates Nov 22, 2012 Disclaimer This PAM represents current planning for

Mehr

Automatisierte Materialbereitstellung(WM) für Instandhaltungs-/Serviceaufträge(PM/CS) und Netzpläne(PS)

Automatisierte Materialbereitstellung(WM) für Instandhaltungs-/Serviceaufträge(PM/CS) und Netzpläne(PS) Automatisierte Materialbereitstellung(WM) für Instandhaltungs-/Serviceaufträge(PM/CS) und Netzpläne(PS) Der Service ermöglicht es Ihnen, das Warehouse Management für Instandhaltungsaufträge, Serviceaufträge

Mehr

SAP-Wartungsstrategie. Kundenpräsentation März 2013

SAP-Wartungsstrategie. Kundenpräsentation März 2013 SAP-Wartungsstrategie Kundenpräsentation März 2013 Disclaimer Die in diesem Dokument beschriebenen Regelungen zur Wartungsstrategie gelten für SAP-Anwendungen. Für Anwendungen im Portfolio von SAP BusinessObjects

Mehr

ITK-Trends. Markus Stahl, Business Development Cloud Solutions 1. Dezember 2011

ITK-Trends. Markus Stahl, Business Development Cloud Solutions 1. Dezember 2011 ITK-Trends Markus Stahl, Business Development Cloud Solutions 1. Dezember 2011 Wie können die Herausforderungen von MORGEN mit einer Infrastruktur von HEUTE angegangen werden? On Premise Software Installationen

Mehr

50. Roundtable Münchner Unternehmer-Kreis IT

50. Roundtable Münchner Unternehmer-Kreis IT 50. Roundtable Münchner Unternehmer-Kreis IT ITK-Trends Markus Stahl SAP Deutschland AG & Co. KG 02.Dezember 2010 ITK TRENDS FÜR 2011 SAAS UND CLOUD-BASIERTE PLATTFORMEN Hohe Aktivität der Verbände, Politik,

Mehr

Agenda. SAP who are we? What s New in the Draft EU Regulation? Security & Privacy: different topics or is there a correlation?

Agenda. SAP who are we? What s New in the Draft EU Regulation? Security & Privacy: different topics or is there a correlation? Privacy & Security: Better Together! Gerold Hübner, Chief Product Security Officer at SAP AG Berlin, April 24 th 2012 Agenda SAP who are we? What s New in the Draft EU Regulation? Security & Privacy: different

Mehr

Employment and Salary Verification in the Internet (PA-PA-US)

Employment and Salary Verification in the Internet (PA-PA-US) Employment and Salary Verification in the Internet (PA-PA-US) HELP.PYUS Release 4.6C Employment and Salary Verification in the Internet (PA-PA-US SAP AG Copyright Copyright 2001 SAP AG. Alle Rechte vorbehalten.

Mehr

Social Business. Ein Konzept für die Zukunft? Daniel Schmid Leiter Sustainability Operations SAP AG. econsense Nachhaltigkeitsstammtisch, Berlin

Social Business. Ein Konzept für die Zukunft? Daniel Schmid Leiter Sustainability Operations SAP AG. econsense Nachhaltigkeitsstammtisch, Berlin Social Business Ein Konzept für die Zukunft? Daniel Schmid Leiter Sustainability Operations SAP AG econsense Nachhaltigkeitsstammtisch, Berlin 08. Juli 2010 SAP Heute 2.5 Mrd Rechungen von Versorgern pro

Mehr

SAP PPM Enhanced Field and Tab Control

SAP PPM Enhanced Field and Tab Control SAP PPM Enhanced Field and Tab Control A PPM Consulting Solution Public Enhanced Field and Tab Control Enhanced Field and Tab Control gives you the opportunity to control your fields of items and decision

Mehr

S3: Secure SCM as a Service

S3: Secure SCM as a Service S3: Secure SCM as a Service Proposal Idea for FoF.PPP SYSTEMATIC THOUGHT LEADERSHIP FOR INNOVATIVE BUSINESS Florian Kerschbaum SAP Research Karlsruhe, Germany July 2010 Problem Virtual enterprise: Collaborative

Mehr

Eine externe Meinung Bundes-Arbeitsgemeinschaft der kommunalen IT-Dienstleister e.v.

Eine externe Meinung Bundes-Arbeitsgemeinschaft der kommunalen IT-Dienstleister e.v. OGD aus Sicht der SAP als IT-Lösungsanbieter Überlegungen zur Nutzbarmachung von Anwendungen und Technologien der Verwaltungs-IT Dr. Jürgen Bender, SAP Deutschland AG & Co. KG Wien, den 4. Oktober 2012

Mehr

Ausblick - SAPs Supply Chain Execution Plattform Strategie und Innovationen. Franz Hero/Leiter Transport & Logistik Entwicklung 22.

Ausblick - SAPs Supply Chain Execution Plattform Strategie und Innovationen. Franz Hero/Leiter Transport & Logistik Entwicklung 22. Ausblick - SAPs Supply Chain Execution Plattform Strategie und Innovationen Franz Hero/Leiter Transport & Logistik Entwicklung 22. November 2012 Supply Chain Execution ist ein komplexes Umfeld Kundenservice

Mehr

Lean Manufacturing mit SAP. SAP und Lean - eine vorteilhafte Kombination

Lean Manufacturing mit SAP. SAP und Lean - eine vorteilhafte Kombination Lean Manufacturing mit SAP SAP und Lean - eine vorteilhafte Kombination Lean Manufacturing mit SAP Management Summary Produzierende Unternehmen stehen im globalen Wettbewerb vor der Herausforderung, Kosten

Mehr

SAP Mobile & Web Technologien. 2014 SAP AG. All rights reserved. 2

SAP Mobile & Web Technologien. 2014 SAP AG. All rights reserved. 2 SAP Mobile & Web Technologien 2014 SAP AG. All rights reserved. 2 SAP ITS-Mobile GHT Mobile & Web Technologien Aktuell Anforderung Menüwunscherfassung Modulschrankauffüllung Stationsinventur Kommissionierung

Mehr

SAP Solution Manager End-to-End Application Management Platform. Product Management SAP Solution Manager SAP AG

SAP Solution Manager End-to-End Application Management Platform. Product Management SAP Solution Manager SAP AG SAP Solution Manager End-to-End Application Management Platform Product Management SAP Solution Manager SAP AG IT Infrastructure Library (ITIL) De-facto standard for best practice in the provision of IT

Mehr

BI-Kongress 2015 COMBINED THINKING FOR SUCCESS. Was erwartet der CFO von BI

BI-Kongress 2015 COMBINED THINKING FOR SUCCESS. Was erwartet der CFO von BI BI-Kongress 2015 COMBINED THINKING FOR SUCCESS. Was erwartet der CFO von BI Michael Hinnerkort, Peter Dirscherl, Jörg Rose Frankfurt, 09. Juni 2015 Zürich, 11. Juni 2015 CubeServ BI-Kongress 2015 / 1 Was

Mehr

Business Collaboration mit SAP XI/PI im E-Business. Prof. Dr. H. Beidatsch

Business Collaboration mit SAP XI/PI im E-Business. Prof. Dr. H. Beidatsch Business Collaboration mit SAP XI/PI im E-Business Prof. Dr. H. Beidatsch Dipl. Winf. cand. Thomas Rumsch Dipl. Winf. cand. Christian Hengstler SAP Deutschland GmbH & Co.KG SAP Research CEC Dresden Agenda

Mehr

Building the perfect Consumer Products front office

Building the perfect Consumer Products front office Building the perfect Consumer Products front office May 22 nd 2012 CP Industry Plan Go to Market themes Be first to market with products consumers want Optimize customer service and profitability across

Mehr

Customer Center of Expertise. Getting Started with online Primary CCOE Certification November 15, 2012

Customer Center of Expertise. Getting Started with online Primary CCOE Certification November 15, 2012 Customer Center of Expertise Getting Started with online Primary CCOE Certification November 15, 2012 Getting Started with new online Primary CCOE Certification Content Major Aspects of the new Primary

Mehr

SAP CRM Lösungen für den Vertrieb eine Übersicht. SAP CRM Webinar Serie Teil 2 2. Juli 2012

SAP CRM Lösungen für den Vertrieb eine Übersicht. SAP CRM Webinar Serie Teil 2 2. Juli 2012 SAP CRM Lösungen für den Vertrieb eine Übersicht SAP CRM Webinar Serie Teil 2 2. Juli 2012 SAP CRM Webinar Serie Titel Termin Einführung in das aktuelle SAP CRM Release Fr, 29. Juni 2012, 10:00 bis 11:30

Mehr

DRG Workplace Integration. der Firma SAP. Referenten/in: Annieck de Vocht, SAP. Andreas Kuhn, Siemens. Herbert Dürschke, SAP

DRG Workplace Integration. der Firma SAP. Referenten/in: Annieck de Vocht, SAP. Andreas Kuhn, Siemens. Herbert Dürschke, SAP DRG Workplace Integration der Firma SAP Referenten/in: Annieck de Vocht, SAP Andreas Kuhn, Siemens Herbert Dürschke, SAP Legal Disclaimer This presentation is not subject to your license agreement or any

Mehr

SAP PLM Kernfunktionen und Szenarien. SAP Deutschland AG & Co. KG Mike Felten Line of Business Sales CoE Lead R&D Engineering DACH

SAP PLM Kernfunktionen und Szenarien. SAP Deutschland AG & Co. KG Mike Felten Line of Business Sales CoE Lead R&D Engineering DACH SAP PLM Kernfunktionen und Szenarien SAP Deutschland AG & Co. KG Mike Felten Line of Business Sales CoE Lead R&D Engineering DACH Kernfunktionen und Szenarien, SAP PSM-PCC Product Structure Management

Mehr

Business Process Operations Dashboards SAP Solution Manager 7.1. SAP AG August, 2011

Business Process Operations Dashboards SAP Solution Manager 7.1. SAP AG August, 2011 Business Process Operations Dashboards SAP Solution Manager 7.1 SAP AG August, 2011 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase

Mehr

SAP APO Lifecycle Assistant

SAP APO Lifecycle Assistant SAP APO Lifecycle Assistant guided procedure for easy maintenance of SCM APO Demand Planning life cycle master data Marc Hoppe SAP Deutschland AG & Co. KG Agenda 1. The Challenge: Maintenance of life cycle

Mehr

Cloud-Lösungen vom Hype zum Trend Herausforderungen und Chancen aus der Sicht des IT-Management

Cloud-Lösungen vom Hype zum Trend Herausforderungen und Chancen aus der Sicht des IT-Management Cloud-Lösungen vom Hype zum Trend Herausforderungen und Chancen aus der Sicht des IT-Management Bert O. Schulze Sr. Director SAP Cloud Business Unit September, 2012 @BeSchulze Cloud 2010 2012 SAP AG. All

Mehr

Sicherheit in Zeiten von Big Data und heterogenen Landschaften neue Wege zur Erkennung von internen sowie externen Angriffen

Sicherheit in Zeiten von Big Data und heterogenen Landschaften neue Wege zur Erkennung von internen sowie externen Angriffen Sicherheit in Zeiten von Big Data und heterogenen Landschaften neue Wege zur Erkennung von internen sowie externen Angriffen Matthias Kaempfer Mai, 2015 Kunde Vor welchen Angriffen haben Unternehmen wirklich

Mehr

ITSmobile. Ralph Resech September, 2011

ITSmobile. Ralph Resech September, 2011 ITSmobile Ralph Resech September, 2011 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to

Mehr

The Power & Value of Actionable Architecture

The Power & Value of Actionable Architecture Actionable Architecture with PowerDesigner The Power & Value of Actionable Architecture TO MAKE KNOWLEDGE WORK PRODUCTIVE WILL BE THE GREAT MANAGEMENT TASK OF THIS CENTURY, JUST AS TO MAKE MANUAL WORK

Mehr

Improving Trade Promotion Effectiveness

Improving Trade Promotion Effectiveness Improving Trade Promotion Effectiveness Tuesday 22 nd May 2012 #SAP Welcome Who are we? Jonathan Jackson (Premier Foods) Dan Hawker (Bluefin Solutions) #SAP So, what s the objective of this session? Premier

Mehr

Planung und Simmulation von Key Performance Indicators auf der Basis von Statistischen Daten und Informationen. Horst Meiser, Solution Architect BI

Planung und Simmulation von Key Performance Indicators auf der Basis von Statistischen Daten und Informationen. Horst Meiser, Solution Architect BI Planung und Simmulation von Key Performance Indicators auf der Basis von Statistischen Daten und Informationen Horst Meiser, Solution Architect BI Agenda 1. KPI s die Planung beginnt bei den Daten 2. KPI

Mehr

Maintenance Management with SAP Solution Manager

Maintenance Management with SAP Solution Manager Maintenance Management with SAP Solution Manager An Overview of Maintenance Certificate for VAR Scenario SAP Global Service & Support December 2009 Disclaimer This presentation is a preliminary version

Mehr

Customer acquisition through mobile platforms Mobile account origination

Customer acquisition through mobile platforms Mobile account origination Customer acquisition through mobile platforms Mobile account origination John Heald Disclaimer This roadmap presentation is a preliminary version and not subject to your license agreement or any other

Mehr

Big Scale Text Analytics and Smart Content Navigation. Karsten Schmidt, SAP AG

Big Scale Text Analytics and Smart Content Navigation. Karsten Schmidt, SAP AG Big Scale Text Analytics and Smart Content Navigation Karsten Schmidt, SAP AG Context-sensitive Information Retrieval Supporting users in navigating large volumes of unstructured content Enable users to

Mehr

Agenda. SAP Financing das Programm. Der unterschiedliche Kundenbedarf. Beispiele aus der Praxis. Ausblick. 2012 SAP AG. All rights reserved.

Agenda. SAP Financing das Programm. Der unterschiedliche Kundenbedarf. Beispiele aus der Praxis. Ausblick. 2012 SAP AG. All rights reserved. SAP-Softwarelösungen erfolgreich finanzieren Peter Busch, Director SAP Financing D-A-CH Agenda SAP Financing das Programm Der unterschiedliche Kundenbedarf Beispiele aus der Praxis Ausblick 2012 SAP AG.

Mehr

Vermessen, vermessen? Audit-Klauseln in Softwareüberlassungsverträgen

Vermessen, vermessen? Audit-Klauseln in Softwareüberlassungsverträgen Vermessen, vermessen? Audit-Klauseln in Softwareüberlassungsverträgen Nicholas Storm / Senior Legal Counsel, SAP Deutschland 17. März 2012 Public Agenda Ausgangslage Lizenz-Audit - Begriff AGB-Maßstab

Mehr

Best Practices für Wikis im Unternehmen

Best Practices für Wikis im Unternehmen Best Practices für Wikis im Unternehmen Wiki Implementierung für die CRM Organisation der SAP AG Holger Junghanns, Industry Solutions September 2008 Agenda 1. Zahlen & Fakten zu Wikis innerhalb der SAP

Mehr

Administration und Abrechnung aus der Cloud von SuccessFactors. Frank Bareis SAP Produktmanagement 21. April 2015

Administration und Abrechnung aus der Cloud von SuccessFactors. Frank Bareis SAP Produktmanagement 21. April 2015 Administration und Abrechnung aus der Cloud von SuccessFactors Frank Bareis SAP Produktmanagement 21. April 2015 Core HR und Abrechnung Zwei Optionen: Cloud und On-Premise Core HR: Stammdatenverwaltung,

Mehr

Benchmarking Success in Consumer Products with Value Engineering

Benchmarking Success in Consumer Products with Value Engineering Benchmarking Success in Consumer Products with Value Engineering Stephen Hollier Agenda Value Engineering Benchmarking Customer Innovation Call to Action SAP Value Lifecycle Value Discovery Diagnose business

Mehr

Nachhaltigkeitstrategie der SAP

Nachhaltigkeitstrategie der SAP Nachhaltigkeitstrategie der SAP Daniel Schmid Leiter Sustainability Operations SAP AG 25. Oktober 2010 SAP Heute 2.5 Mrd Rechungen von Versorgern pro Jahr Produktion von 32,000 Automotoren pro Tag 50 Mio

Mehr

Research Priorities for the European Software Industry. Roger Kilian-Kehr, SAP

Research Priorities for the European Software Industry. Roger Kilian-Kehr, SAP Research Priorities for the European Software Industry Roger Kilian-Kehr, SAP Motivation Need of European businesses: Effective use of ICT Challenges & inhibitors today: complex ICT landscapes, hard to

Mehr

Best-Built Applications Guidelines. Joerg Nalik, Director Infrastructure Technologies, SAP

Best-Built Applications Guidelines. Joerg Nalik, Director Infrastructure Technologies, SAP Best-Built Applications Guidelines Joerg Nalik, Director Infrastructure Technologies, SAP SAP Guidelines for Best-Built Applications The Best-Built Applications Guidelines are recommendations from SAP

Mehr

IT-gestütztes Investitionscontrolling. Arno Edinger, SAP Deutschland AG & Co. KG 11/2009

IT-gestütztes Investitionscontrolling. Arno Edinger, SAP Deutschland AG & Co. KG 11/2009 IT-gestütztes Investitionscontrolling Arno Edinger, SAP Deutschland AG & Co. KG 11/2009 Agenda 1. Grundlagen des Investitionscontrollings 2. Abbildung der Investition im SAP ERP 3. Ausprägung des Berichtswesens

Mehr

Entwicklungstrends Anwendungssysteme

Entwicklungstrends Anwendungssysteme Entwicklungstrends Anwendungssysteme Sascha Alber SAP AG Vortrag an der FH-Darmstadt Dezember 2006 Allgemeines Name: Sascha Alber Abschluß: Master Informatik Studiengang FH-Darmstadt (Sommersemester 2005)

Mehr

Self Service BI mit SAP Lumira Mohamed Abdel Hadi Senior Architekt für SAP BI und SAP HANA

Self Service BI mit SAP Lumira Mohamed Abdel Hadi Senior Architekt für SAP BI und SAP HANA Self Service BI mit SAP Lumira Mohamed Abdel Hadi Senior Architekt für SAP BI und SAP HANA 10.09.2014 Agenda SAP Lumira Einführung 2014 SAP AG or an SAP affiliate company. All rights reserved. 2 SAP Lumira

Mehr

Zeitaufschreibung, Zuordnung von Kostenstellen und Auswertung

Zeitaufschreibung, Zuordnung von Kostenstellen und Auswertung Zeitaufschreibung, Zuordnung von Kostenstellen und Auswertung Martin Klemm Consultant SAP Deutschland AG & Co. KG 09/2011 Agenda 1 Einführung 2 Zeiterfassung 3 Kostenverrechnung auf Basis der Zeiterfassung

Mehr

SAP Forecasting & Replenishment for Retail - a new package for the customer-driven supply network. Deployment Options

SAP Forecasting & Replenishment for Retail - a new package for the customer-driven supply network. Deployment Options SAP Forecasting & Replenishment for Retail - a new package for the customer-driven supply network Deployment Options SAP and SAF a long-term relationship One decade of co-innovation between SAP and SAF

Mehr

Mobile Time Recording SAP PPM HTML5 App

Mobile Time Recording SAP PPM HTML5 App Mobile Time Recording SAP PPM HTML5 App A PLM Consulting Solution Public The SAP PPM Mobile Time Recording App offers a straight forward way to record times for PPM projects. Project members can easily

Mehr

Global and Distributed Software Development

Global and Distributed Software Development Global and Distributed Software Development Agility at the Speed of Business May 10, 2008 I ICSP Leipzig Christian Schmidkonz Chief Development Architect, SAP AG Agenda 1 SAP Corporate Profile 2 Product

Mehr

SAP Productivity Pak by RWD Adapter for SAP Solution Manager

SAP Productivity Pak by RWD Adapter for SAP Solution Manager SAP Productivity Pak by RWD Adapter for SAP Solution Manager Release 7.0 Copyright Copyright 2009 SAP AG. Alle Rechte vorbehalten. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus

Mehr

SAP Mobile Documents die Dropbox für schützenswerte Unternehmensdokumente

SAP Mobile Documents die Dropbox für schützenswerte Unternehmensdokumente SAP Mobile Documents die Dropbox für schützenswerte Unternehmensdokumente Franz Kerschensteiner / Sebastian Stadtrecher Fachvertrieb Mobility 21. Mai 2015 Disclaimer This presentation outlines our general

Mehr

Accelerating Your Mobile Strategy. ASUG Webcast Series for SAP Services May 1, 2012

Accelerating Your Mobile Strategy. ASUG Webcast Series for SAP Services May 1, 2012 Accelerating Your Mobile Strategy ASUG Webcast Series for SAP Services May 1, 2012 Today s Speakers JP Finnell Head of Mobile Strategy for SAP Services Mike Golz Senior Vice President and CIO of SAP Americas

Mehr

SAP's Replenishment Lead Time Monitor. Marc Hoppe SAP Consulting. customer

SAP's Replenishment Lead Time Monitor. Marc Hoppe SAP Consulting. customer SAP's Replenishment Lead Time Monitor Marc Hoppe SAP Consulting Agenda 1. The challenge: Optimize the scheduling 2. The solution: SAP's Replenishment Lead Time Monitor 3. Details on SAP's Replenishment

Mehr

PPM Integrated UI Project Management Tabs into Item Detail

PPM Integrated UI Project Management Tabs into Item Detail Project Management Tabs into Item Detail A PLM Consulting Solution Public This consulting solution enables you to streamline your portfolio and project management process via an integrated UI environment.

Mehr

Innovation at Unipart

Innovation at Unipart Innovation at Unipart a different kind of company 22 nd May 2012 Anand Lakhani 10,000 People 1b Turnover Majority owned by employees 4 principal divisions Operating in 100 countries worldwide Headquartered

Mehr

SCM Consulting Solutions. Add-On Tools für: SAP ERP

SCM Consulting Solutions. Add-On Tools für: SAP ERP SCM Consulting Solutions Add-On Tools für: SAP ERP Überblick Dispositionsmonitor (1333018) Sicherheitsbestandssimulation (1363890) Losgrößensimulation (1363889) Prognosemonitor (1341755) Servicegrad-Monitor

Mehr

Visual Composer. Einführung Technische Konfiguration (Anbindung) DI Johannes Kuch Consultant NetWeaver SAP Österreich GmbH

Visual Composer. Einführung Technische Konfiguration (Anbindung) DI Johannes Kuch Consultant NetWeaver SAP Österreich GmbH Visual Composer Einführung Technische Konfiguration (Anbindung) DI Johannes Kuch Consultant NetWeaver SAP Österreich GmbH Agenda 1. Einführung 2. Technische Voraussetzungen Am SAP-System Am Client 3. System-Anbindungen

Mehr

SAP Design Studio auf mobilen Endgeräten. Norbert Egger/Chairman 11. Juni 2013

SAP Design Studio auf mobilen Endgeräten. Norbert Egger/Chairman 11. Juni 2013 SAP Design Studio auf mobilen Endgeräten Norbert Egger/Chairman 11. Juni 2013 Innovative Management Solutions SAP Design Studio auf mobilen Endgeräten Creative & Mobile BI: Daten visualisieren & Dashboarding

Mehr