Digital Field Service unter erschwerten Bedingungen

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1 DIGITALISIERUNG IN DER INDUSTRIE KONFERENZ HSR, Digital Field Service unter erschwerten Bedingungen Mobile Field Turbosystems Mario Schwertberger (Technical OPEX Manager), Urs Hafen (Head of Global Process Consulting)

2 Agenda Kurzeinführung Unser Service Business Modell Field Service auf Hochseeschiffen Eine echte Herausforderung ATURB Mobile Unsere neue mobile Service Lösung Lessons Learned

3 Agenda Kurzeinführung Unser Service Business Modell Field Service auf Hochseeschiffen Eine echte Herausforderung ATURB Mobile Unsere neue mobile Service Lösung Lessons Learned

4 Our product - Benefits of ABB Turbocharging Turbocharging offers huge lever for value creation September 6, 2017 Slide 4

5 Industries and applications we provide to Mining off-highway trucks, excavators Power peak and base load electrical power generation (EPG), back up power plants, nuclear power plants (NPP) Rail locomotives Oil & Gas onshore drilling, production and pipelines, offshore drilling, FPSO, transportation and supply & support vessels Marine container ships, tankers, bulkers, LNG carriers, dredgers, yachts, cruise & ferries, tugs, coastal & river shipping September 6, 2017 Slide 5

6 The world of ABB Turbocharging >100 sales and service stations Production and assembly Switzerland, China, India Global HQ Engineering and R&D Joint Ventures JP: Turbo Systems United Co. Ltd. CN: ABB Jiangjin Turbo Systems Co. Ltd. Licence production Korea, Japan September 6, 2017 Slide 6

7 Agenda Kurzeinführung Unser Service Business Modell Field Service auf Hochseeschiffen Eine echte Herausforderung ATURB Mobile Unsere neue mobile Service Lösung Lessons Learned

8 Standard Offering Original Parts & Original Service Ensure that your engine has best possible output and fuel efficiency Ensure availability of your equipment at highest performance Customized solutions based on individual service history and fleet benchmarks Service Network We offer 24/7 accessibility of OEM trained technicians and original parts at 100+ Service Stations in 50+ countries Direct, local access to the ABB Turbocharging technology, knowhow and global experience September 6, 2017 Slide 8

9 ABB Turbocharging World Wide Service ABB Group / ABB Turbocharging September 6, 2017 Slide 9 ABB TC Info

10 ATURB V3 - global service & sales plattform One global master of reference ATURB V3 Global master data Installed base (configs.) Parts identification (parts finder) Parts pricing Service agreements Global transaction data Discounts mgmt. Availability mgmt. Quotation mgmt. Order mgmt. Order tracking ERPs Product data Equipment / configuration data Order / logistics USA in over 50 countries and over 30 ERP systems Brazil China Singapoor Turbochargers Intallations (plants, vessels) Active Customers Customer Contact Persons Spare Parts Service Reports Customer Visit Reports Newbuilding Opportunities 300 Service Agreements Users

11 3. Generation of mobile field service solution ATURB V ATURB V DSA V SAP MI custom dev. ATURB V x DSA V MS Dynamics Exchange standard client ATURB Mobile 2017 Resco Mobile CRM App August 15, 2017 Slide 11

12 Agenda Kurzeinführung Unser Service Business Modell Field Service auf Hochseeschiffen Eine echte Herausforderung ATURB Mobile Unsere neue mobile Service Lösung Lessons Learned

13 Field Service auf Hochseeschiffen Herausforderungen Arbeitssicherheit Zeitdruck Platzverhältnisse Ausstattung Temperaturen Schmutz Internetverbindung Schichtwechsel Länderspezifische Besonderheiten Unwägbarkeiten Situation im Maschinenraum Temperatur ~ 40 C Geräuschpegel ~ 100 db September 6, 2017 Slide 13

14 Agenda Kurzeinführung Unser Service Business Modell Field Service auf Hochseeschiffen Eine echte Herausforderung ATURB Mobile Unsere neue mobile Service Lösung Lessons Learned

15 ATURB Mobile Live Demo September 6, 2017 Slide 15

16 Agenda Kurzeinführung Unser Service Business Modell Field Service auf Hochseeschiffen Eine echte Herausforderung ATURB Mobile Unsere neue mobile Service Lösung Lessons Learned

17 Lessons Learned Change Management schlanke, flexible Prozesse als unverzichtbare Grundlage sorgfältige Lieferantenauswahl inkl. Prototyping Unterstützung durch End User Review Board parallele Einführung automatisierter Service Reports inkl. Fotos parallele Aufbereitung der Stammdatenqualität Technische Aspekte offline-fähigkeit konfigurierbare Lösung an Stelle von Eigenentwicklung bewusste Einschränkung auf mobile Plattform zentrales Backend System wiederverwendbare Lösung Digital Field Service unter erschwerten Bedingungen erreicht mit ATURB Mobile einen neuen Reifegrad! September 6, 2017 Slide 17

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19 ATURB Mobile September 6, 2017 Slide 19

20 ATURB Mobile Homescreen September 6, 2017 Slide 20

21 ATURB Mobile Job List September 6, 2017 Slide 21

22 ATURB Mobile Last Minute Risk Assessment September 6, 2017 Slide 22

23 ATURB Mobile Job Details September 6, 2017 Slide 23

24 ATURB Mobile Vessel Tracker September 6, 2017 Slide 24

25 ATURB Mobile Customer Contact September 6, 2017 Slide 25

26 ATURB Mobile Job Location September 6, 2017 Slide 26

27 ATURB Mobile Picture Handling September 6, 2017 Slide 27

28 ATURB Mobile Service Task Details September 6, 2017 Slide 28

29 ATURB Mobile Support Material September 6, 2017 Slide 29

30 ATURB Mobile Measurements September 6, 2017 Slide 30

31 ATURB Mobile Component Assessment September 6, 2017 Slide 31

32 ATURB Mobile Timesheet September 6, 2017 Slide 32

33 ATURB Mobile Field Confirmation September 6, 2017 Slide 33

34 ATURB Mobile Chat September 6, 2017 Slide 34

35 ATURB Mobile September 6, 2017 Slide 35

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