IT-Enterprise Architecture

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1 IT-Enterprise Architecture Thomas Sutter VOLKSWAGEN FINANCIAL SERVICES AG

2 What is an Enterprise IT-Architecture? An Enterprise IT-Architecture is like a city plan; it defines an infrastructure that will meet the current and future needs of a diverse user population and will adapt to changing business requirements and technology. Paul Booth (IBM) /Thomas Sutter Page 2 VOLKSWAGEN FINANCIAL SERVICES AG

3 AGENDA Introduction IT-Architecture at VWFSAG Context of the IT-Architecture /Thomas Sutter Page 3 VOLKSWAGEN FINANCIAL SERVICES AG

4 Introduction IT-Architecture at VWFSAG Context of the IT-Architecture /Thomas Sutter Page 4 VOLKSWAGEN FINANCIAL SERVICES AG

5 Historische Entwicklung der Gesellschaften %-Beteiligung LeasePlan Corp. N.V Gründung FSVision GmbH 2006 Gründung Volkswagen Re AG 2002 Gründung Zweigniederlassung Europcar Bank MULTIBRAND 2001 Erwerb Europcar Fleet Services GmbH ab 1998 Gründung Bankfilialen (Europäischer Bankenpass) 1994 Gründung Volkswagen Financial Services AG Holding 1990 Vollbanklizenz der Volkswagen Bank GmbH (Einstieg Direktbankgeschäft) 1966 Gründung Volkswagen Leasing GmbH ab 1953 Gründung Auslandsgesellschaften INTERNATIONALISIERUNG 1949 Gründung Volkswagen Finanzierungsgesellschaft (heute Volkswagen Bank GmbH) GRÜNDUNG 1948 Gründung Volkswagen Versicherungsdienst GmbH /Thomas Sutter Page 5 VOLKSWAGEN FINANCIAL SERVICES AG

6 VW Financial Services AG ist für die weltweite Koordination des Geschäftsbereichs Financial Services verantwortlich VOLKSWAGEN KONZERN Geschäftsbereich Automotive Geschäftsbereich Financial Services Marken Volkswagen Financial Services AG Europa / Asien-Pazifik Financial Services USA / Kanada Volkswagen Nutzfahrzeuge Übrige Gesellschaften Financial Services Lateinamerika /Thomas Sutter Page 6 VOLKSWAGEN FINANCIAL SERVICES AG

7 Volkswagen Financial Services AG bündelt die operativen Beteiligungsgesellschaften in Europa und Asien-Pazifik Volkswagen Bank GmbH Europäische Filialen 50% Global Mobility Holding B.V. VOLKSWAGEN KONZERN LeasePlan Corporation N.V: Geschäftsbereich Automotive Markengruppe Volkswagen Markengruppe Audi Volkswagen Nutzfahrzeuge Übrige Gesellschaften Geschäftsbereich Financial Services VW Financial Services AG Europa / Asien-Pazifik Financial Services USA / Kanada Financial Services Lateinamerika Volkswagen Leasing GmbH Volkswagen-Versicherungsdienst GmbH VW Versicherungsvermittlungs-GmbH Volkswagen Reinsurance AG FSVision GmbH Tochtergesellschaften Europa / Asien-Pazifik /Thomas Sutter Page 7 VOLKSWAGEN FINANCIAL SERVICES AG

8 Ausschöpfung aller FDL-Potenziale entlang der automobilen Wertschöpfungskette im Volkswagen Konzern Hersteller Händler Volkswagen Financial Services Loyalitätsprodukte Fleet Management Versicherung / Garantieleistungen Kredit und Leasing Händlerfinanzierung Werkstatt und Service Verkauf Neu- und Gebrauchtwagen F&E, Beschaffung, Produktion Mobilität ist die Kernidee der automobilen Wertschöpfungskette. Der Volkswagen Konzern erweitert sein Produkt-Angebot um Financial Services, d.h. er bietet Finanzierungs-, Leasing- und Versicherungspakete. So erlangt der Kunde neben automobiler Mobilität auch finanzielle Mobilität /Thomas Sutter Page 8 VOLKSWAGEN FINANCIAL SERVICES AG

9 Umfassende Produktpalette im Markt Deutschland Händler Privatkunden / gewerbl. Einzelabn. Großkunden Handelsfinanzierung Mobilienleasing Kreditkarten Festgelder Tagesgeld ClassicCredit AutoCredit (3-Wege-Fin.) Flotten-Leasing Flotten- Management Betriebsmitteldarlehen Kontokorrent- Konto (Online) Versicherungen (Geschäft) Versicherungen (Privat) Sparpläne Sparbriefe Direktkredit Revolvingkredit Hypothekenkredit Girokonto (Online) Fonds Aktiengeschäfte Leasing Restschuldversicherung Arbeitslosigkeitsversicherung Investitionsdarlehen Kfz- Versicherungen Erweiterte Gewährleistung Schutzbrief Wartung Reifenwechsel Unfall-Mgm. Service-Dienstleistung Fahrer Direkt- Kommunikation Flotten-Analyse Hotline Prämie Light / Prämie Light Plus fahrzeugbezogene Produkte nicht fahrzeugbezogene Produkte /Thomas Sutter Page 9 VOLKSWAGEN FINANCIAL SERVICES AG

10 Über Beteiligungen und Dienstleistungsverträge ist die Volkswagen Financial Services AG weltweit mit Gesellschaften in 35 Ländern verbunden /Thomas Sutter Page 10 VOLKSWAGEN FINANCIAL SERVICES AG

11 Finanzdaten (nach IFRS) und Kennzahlen im Überblick Volkswagen Financial Services AG Portfolio ( 000) 3,690 3,813 4,006 4, Penetration 26% 31% 32% 30% 30% Kundenfinanzierung/Leasing (Mio ) Händlerfinanzierung (Mio ) Kundeneinlagen (Mio ) Mitarbeiter Gewinn vor Steuern - IAS (Mio. ) /Thomas Sutter Page 11 VOLKSWAGEN FINANCIAL SERVICES AG

12 Introduction IT-Architecture at VWFSAG Context of the IT-Architecture /Thomas Sutter Page 12 VOLKSWAGEN FINANCIAL SERVICES AG

13 Motivation for IT-Architecture budget Increase Services for Subsidiaries Reserve for Fluctuation CTB Strategic Projects Regulatory driven OTB RTB Decrease Depreciation IT-Budget 2007 Future IT-Budget time /Thomas Sutter Page 13 VOLKSWAGEN FINANCIAL SERVICES AG

14 IT-Governance Strategy VW Group Project Portfolio Management Target IT-Architecture Requirements Technology Trends IT-Processes IT-Projects IT-Landscape /Thomas Sutter Page 14 VOLKSWAGEN FINANCIAL SERVICES AG

15 IT-Architecture Tasks Strategy 4 VW Group Guidelines Requirements Project Portfolio Management 2 Project Synchronization Target IT-Architecture 1 IT-Architecture and Standards 6 Technology Trends Technology Trends IT-Processes IT-Projects 5 Development Methods and IT-Guidelines 3 Architecture Portfolio Management (APM) IT-Landscape /Thomas Sutter Page 15 VOLKSWAGEN FINANCIAL SERVICES AG

16 1 Definition of the Target IT-Architecture Tasks Strategy Requirements Project Portfolio Management IT-Processes IT-Projects IT-Landscape Target IT- Architecture VW Group Technology Trends ITAS main responsibility lies in the definition of a viable and cost-efficient target IT-Architecture for the VWFS organisation Developing the Target IT-Architecture is an ongoing process. Based on the target architecture and on the current operational needs, the ITAS defines and updates architecture standards and provides a set of guidelines to ease and standardize IT-Activities in given domains For that reason the ITAS will define technological standards and standardised interfaces The ITAS function is aware that one fixed standard cannot cover all expectations in all countries. Flexibility and clustering should be key drivers if an internationalisation of ITAS activities takes place A change in the target IT-Architecture can be initiated in different ways: - As a result of the trend scouting efforts - On demand of the organisation (e.g. a system is running out of support.) - As an assignment from the IT-Management Dedicated committees will mainly perform these tasks /Thomas Sutter Page 16 VOLKSWAGEN FINANCIAL SERVICES AG

17 2 Project Synchronisation Tasks Project synchronisation deals with the general coordination of all projects with regard to processes/functions Strategy Requirements Project Portfolio Management IT-Processes IT-Projects Target IT- Architecture VW Group Technology Trends The goal is the avoidance of redundant developments and the early statement of synergy effects The control of the project portfolio at budget level is indeed performed in the ITPO, but the Project synchronisation, a control at the content level, should be performed by ITAS In the context of project synchronisation, services should be defined, with the clear objective of supporting their reusability IT-Landscape /Thomas Sutter Page 17 VOLKSWAGEN FINANCIAL SERVICES AG

18 3 Current IT-Architecture and Architecture Portfolio Management Tasks ITAS is in charge of the implementation of a central administration tool to manage the current data available on the IT-Landscape and the definition of a binding nomenclature Strategy VW Group This tool will be completed by a set of additional information, blueprints and reference architectures Requirements Project Portfolio Management Target IT- Architecture Technology Trends Main topics are: - Existing applications and systems - Existing services IT-Processes IT-Projects IT-Landscape - Existing blueprints - Context diagrams - Data-model / Meta-models - Reference Architectures /Thomas Sutter Page 18 VOLKSWAGEN FINANCIAL SERVICES AG

19 4 Guidelines Tasks The ITAS checks the relevance of IT-strategy guidelines with regard to the current technological trends and requirements, and requests when needed a change in the IT-strategy guide-lines to the IT Management Committee Strategy VW Group Main topics are: Requirements Project Portfolio Management Target IT- Architecture Technology Trends - Alignment with business processes - Architecture models (Service architecture etc.) - Migration path IT-Processes IT-Projects IT-Landscape - Alignment with VW group guidelines and standards - Allocation of resources - International /Thomas Sutter Page 19 VOLKSWAGEN FINANCIAL SERVICES AG

20 5 Development methods and IT-Guidelines Tasks Based on the target architecture and on the current operational needs, the ITAS defines and updates architecture standards and provides a set of guidelines to ease and standardize IT-Activities in given domains Strategy VW Group This list of domains mirrors overlapping activities that are not clearly anchored in the organization and therefore demand a transversal validation throughout the organization. Requirements Project Portfolio Management Target IT- Architecture Technology Trends As of today, the following domains have been identified so far: - Development methods IT-Processes IT-Projects - SAP systems and applications - Microsoft systems and applications - Host systems and applications IT-Landscape - Integration - Internet - Security Dedicated committees will mainly perform these tasks /Thomas Sutter Page 20 VOLKSWAGEN FINANCIAL SERVICES AG

21 6 Technology Trends Tasks The technology trends activity deals with the definition of technology roadmaps and the anticipation of potential consequences on the cur-rent activities of VWFS. Strategy VW Group It is a way to communicate market trends and to keep the IT management as well as the IT staff up to date on the latest relevant market trends Requirements Project Portfolio Management IT-Processes IT-Projects Target IT- Architecture Technology Trends Main responsibility of ITAS lies in a consolidation of current innovation and tech watch activities spread all over the company - Employees taking part in a conference or presentation which might be of interest for another department at least should report to the ITAS office and discuss the opportunity to communicate significant changes/trends for VWFS AG IT-Landscape /Thomas Sutter Page 21 VOLKSWAGEN FINANCIAL SERVICES AG

22 Benefits and challenges Benefits of an IT architecture Reduces cost Improves inter-operability Supports business innovation Aids scalability Potential challenges Expense and effort Tensions Uncertain justification Updating commitment Enables agility Improves security Eases staffing Reduces technical risk Gartner /Thomas Sutter Page 22 VOLKSWAGEN FINANCIAL SERVICES AG

23 Introduction IT-Architecture at VWFSAG Context of the IT-Architecture /Thomas Sutter Page 23 VOLKSWAGEN FINANCIAL SERVICES AG

24 IT-Governance Strategy VW Group Project Portfolio Management Target IT-Architecture Requirements Technology Trends IT-Processes IT-Projects IT-Landscape /Thomas Sutter Page 24 VOLKSWAGEN FINANCIAL SERVICES AG

25 VW Konzernvorstand Strategy Vorstand VWFSAG SC-IT I-LTG ITMB K-ITP&O VW Group Requirements IT Steering Group Gremium Projekte Project Portfolio Management ITPO Target IT-Architecture ITAS Technology Trends IS-Koordinatoren und I-KAMs IT-Processes IT-Projects ITIL SEP IT-Landscape - Skill Managment - Communication - ITSU /Thomas Sutter Page 25 VOLKSWAGEN FINANCIAL SERVICES AG

26 VW Konzernvorstand SC-IT Strategy Vorstand VWFSAG I-LTG ITMB K-ITP&O VW Group Requirements IT Steering Group Gremium Projekte Project Portfolio Management ITPO Target IT-Architecture ITAS Technology Trends IS-Koordinatoren und I-KAMs IT-Processes IT-Projects ITIL SEP IT-Landscape - Skill Managment - Communication - ITSU /Thomas Sutter Page 26 VOLKSWAGEN FINANCIAL SERVICES AG

27 What s the standard? Development planning is the decision basis and working method introduced in order to achieve a business process-driven and standardised system landscape The IT architectural building blocks will reduce future complexity through barriers and working specifications (IT standards), standardise the existing IT landscape in the mid-term and thus secure a profitable IT operation /Thomas Sutter Page 27 VOLKSWAGEN FINANCIAL SERVICES AG

28 Rational for Standardization high 1 Computer Center Consolidation 2 Support Center Consolidation 3 Process Standardization Potential Savings Application Landscape Standardization Consolidation implemented by departments Vendor Management Storage Consolidation External Sourcing Consolidation 9 Renegotiation existing Contracts 10 Desktop Services Consolidation low simple Implementation (time) complex LAN Services Standardization Standardization of Service Processes /Thomas Sutter Page 28 VOLKSWAGEN FINANCIAL SERVICES AG

29 All IT targets must be derived from the economic value added and profitability strategy IT strategy processes actual development PP SPvK KAP SPUP Functional requirements TEVON Regal2 FIS SAP Development planning process-specific solutions Basic solutions Middleware & data management Network System platforms & data retention Efficiency IT standards IT architecture conformity IT security /Thomas Sutter Page 29 VOLKSWAGEN FINANCIAL SERVICES AG

30 VW Konzernvorstand SC-IT Strategy Vorstand VWFSAG I-LTG ITMB K-ITP&O VW Group Requirements IT Steering Group Gremium Projekte Project Portfolio Management ITPO Target IT-Architecture ITAS Technology Trends IS-Koordinatoren und I-KAMs IT-Processes IT-Projects ITIL SEP IT-Landscape Skill Managment Communication ITSU /Thomas Sutter Page 30 VOLKSWAGEN FINANCIAL SERVICES AG

31 VITAS Web-Sites /Thomas Sutter Page 31 VOLKSWAGEN FINANCIAL SERVICES AG

32 Über die Domänenlandkarte werden Fachbereich und IT zusammengebracht Fachbereich fachbereichsgetrieben IT-getrieben Geschäftsprozesse Domänen Geschäftsfunktionen ITAS Services Anwendungen Technologien IT-Projekte /Thomas Sutter Page 32 VOLKSWAGEN FINANCIAL SERVICES AG

33 Für jedes komplexe Problem gibt es eine einfache Lösung und die ist die falsche. Autor unbekannt /Thomas Sutter Page 33 VOLKSWAGEN FINANCIAL SERVICES AG

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