AnyWeb AG

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2 Agenda - BTO IT heute Was nützt IT dem Business? Die Lösung: HP Software BTO Q&A

3 IT heute Kommunikation zum Business funktioniert schlecht IT denkt und arbeitet in Silos und ist auch so organisiert Kaum bereichsübergreifende Prozesse Services werden nicht End2end betrachtet Business bewegt sich weg von konsolidieren und Kosten sparen, hin zu Wachstums- Initiativen Um neue Umsatzmöglichkeiten wahrzunehmen Um Wettbewerbsvorteile zu erlangen

4 IT heute Heute werden ca. 90% der Geschäftprozesse durch IT realisiert Nur... es wird kaum zusätzliches Budget für diese Wachstums Initiativen zur Verfügung gestellt Das sieht dann so aus: (next slide)

5 Was nützt IT dem Business? Die Lücke zwischen dem, was das Business erwartet und dem was die IT leisten kann, wird immer grösser: Letzten 10 Jahre: Explositionsartiger Wachstum in Business Applikationen und IT Infrastruktur Investionen in IT : Viel zu wenig in die Fähigkeiten investiert, um die wachsenden Service Anforderungen zu verwalten!

6 Was nützt IT dem Business? Business outcomes Abnehmender Nutzen der IT für das Business Projekt Planung und Prioritäten für Applikationen stimmen nicht mit den Business Erwartungen überein. Die hohe Geschwindigkeit, mit der neue Services in Betrieb genommen werden, resulitiert in schlechte Qualität, häufige Ausfälle und Sicherheitslücken Ad-hoc und reaktive Changes führen zu ungeplanten Ausfällen, hohen Betriebskosten und ständigen Feuerwehrübungen STRATEGY APPLICATIONS OPERATIONS SERVICE LIFECYCLE ITIL v3 Service ITIL v2 ITSM

7 Was nützt IT dem Business? Business outcomes Control points Portfolio selection Financial plan Project plan SOA architecture definition Business requirements Functionality assured Informed go/no-go Performance/security End-user/infra. performance Consolidated service desk Change notification Compliance/security audit STRATEGY APPLICATIONS OPERATIONS Einheitliche Sicht auf konsolidierte Anforderungen; IT Portfolio und Projekt Gleich bleibender Ansatz für Qualitäts und Performance Überprüfung Effizientes, regelbasierendes, wieder anwendbares Applikations and Infrastruktur Business Technology Optimization Solving problems in each area and integrating across the lifecycle for optimal results

8 Was nützt IT dem Business? HP BTO schliesst die Lücke BT O Mehr Geschäftsnutzen aus Menschen, Infrastruktur und Applikationen herausholen

9 HP Software BTO System Das umfassenste IT Portfolio im Markt Business outcomes STRATEGY Project & Portfolio CIO Office SOA CTO Office APPLICATIONS Quality Quality Performance Application Security SAP, Oracle, SOA, J2EE,.Net Business Service Business Availability Operations Network OPERATIONS Business Service Automation Operations Orchestration Client Automation Data Automation Universal CMDB IT Service Service

10 HP BTO the big picture BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS Strategic Demand Project proposals New applications New services New architectures IT STRATEGY CIO/Biz/IT Portfolio and Steering Financial Committee Manage enterprise portfolio Resource constrained portfolio optimization Service portfolio repository CTO Office Enterprise Architecture Manage SOA portfolio Publish services and manage consumption Operational Demand Defects Enhancements Operational change requests. Service catalog Knowledge mgmt. Manage projects, programs and costs Control and enforcement PMO SOA repository Business CAB Manage business requirements Manage quality requirements IT APPLICATIONS Quality Verify functional quality Automate test planning, execution Analysis of defects Ensure application security Vulnerability assessments for development, QA and production Development DESIGN BUILD New projects and enhancemen ts Validate performanc e Diagnose performanc e problems Tune environment Quality Defects and repository issues Approved application and infrastructure changes Remediation IT OPERATIONS Change notification SLAs and incidents RFCs/incidents Run-book automation Business Service Automation Data center automation (change execution, compliance and audit for server, network, storage) Release decision support Client automation (change execution, compliance and audit) AnyWeb 10 AG QA Application Support Tests - Monitors Business Service End-user and business transaction Consolidated event and performance Network lifecycle Business Service Definitions (Dependency Mapping) Compliance / Security IT Service Consolidated service desk Manage service operations processes Self service catalog and knowledge Continual service improvement Asset Change impact and collisions SOA PPM BSM BSA RBA ITSM Configuration System (Federated CMDB) Isolation & triage Operations CAB NOC Business impact ITIL Service Desk

11 BTO IT Operations im Detail BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS Applicatio n Support Business Service IT OPERATIONS ITIL Service Desk IT Service IT STRATEGY IT APPLICATIONS Operational demand (Operational change requests) End-user and business transaction Consolidated event and performance Network lifecycle NOC Compliance /Security Business Service Definitions (Dependency Mapping) Operations CAB Run-book automation Business Service Automation Data center automation (change execution, compliance, audit for server, network, storage) Consolidated service desk Manage service operations processes (incident, problem, change, release, configuration) Self service catalog and knowledge Continual service improvement Asset Release decision support Client automation (change execution, compliance and audit) BSM BSA RBA ITSM Configuration System (Federated CMDB) AnyWeb 11 AG September

12 Q & A AnyWeb AG Thurgauerstrasse Zürich

13 Backup: BTO - IT Strategy BUSINESS STRATEGY BUSINESS IT STRATEGY Strategic demand CIO/Biz/IT Steering Committee Manage enterprise portfolio CTO Office Portfolio and Financial Enterprise Architecture Manage projects, programs and costs PMO IT APPLICATIONS IT OPERATIONS SOA governance SOA PPM Configuration System (Federated CMDB)

14 Backup: BTO - IT Applications BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS Business CAB IT APPLICATIONS Quality Application Support IT STRATEGY Operational demand (defects, enhancements) Manage requirements Verify functional quality QA Ensure application security Development DESIGN BUILD Validate performance IT OPERATIONS Configuration System (Federated CMDB)

15 Backup: IT s response Invest in new initiatives to manage the gaps Business outcomes Business and IT alignment Application quality CIO initiatives IT initiatives Service Data center transformation Portfolio and financial Application project deployments and upgrades Business service Data center automation Data center consolidation Requirements and validation Quality product and process standardization IT service Compliance and security Business service of excellence Change, configuration and release Application consolidation software consolidation