SEPA in SAP CRM. April 2013

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Timo Arwed Berg
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1 SEPA in SAP CRM April 2013

2 Ausschlussklausel Die Informationen in diesem Dokument sind vertraulich und urheberrechtlich geschützt und dürfen nicht ohne Genehmigung von SAP offengelegt werden. Diese Präsentation unterliegt weder Ihrem Lizenzvertrag noch einer anderen Service- oder Subskriptionsvereinbarung mit SAP. SAP ist in keiner Weise verpflichtet, in diesem Dokument oder einer dazugehörigen Präsentation dargestellte Geschäftsabläufe zu verfolgen oder hierin wiedergegebene Funktionen zu entwickeln oder zu veröffentlichen. Dieses Dokument oder jede dazugehörige Präsentation über die Strategie von SAP und mögliche zukünftige Entwicklungen, Ausrichtungen und Funktionen von Produkten und/oder Plattformen kann von SAP jederzeit aus beliebigen Gründen ohne vorherige Ankündigung geändert werden. Die Informationen in diesem Dokument stellen keinerlei Zusage, Versprechen oder rechtliche Verpflichtung zur Auslieferung von Materialien, Code oder Funktionen dar. Dieses Dokument wird ohne jegliche Gewähr, weder ausdrücklich noch stillschweigend, bereitgestellt. Dies gilt insbesondere, hinsichtlich der Gewährleistung der Marktgängigkeit und der Eignung für einen bestimmten Zweck sowie für die Gewährleistung der Nichtverletzung geltenden Rechts. Dieses Dokument dient zu Informationszwecken und darf nicht in einen Vertrag eingebunden werden. SAP übernimmt keine Verantwortung für Fehler oder Unvollständigkeiten in diesem Dokument, es sei denn, solche Schäden wurden von SAP vorsätzlich oder grob fahrlässig verursacht SAP AG. All rights reserved. Customer 2

3 Legal disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP AG. All rights reserved. Customer 3

5 SEPA Overview

6 The Meaning of SEPA SEPA means Single European Payment Area It is an initiative to standardize payments in the EU Companies need to be make sure that they can apply the SEPA requirements from Feb-1, 2014 on 2013 SAP AG. All rights reserved. Customer 6

7 Main Requirements for SAP CRM Maintenance of SEPA mandates in SAP CRM Use of SEPA mandates in CRM business transactions Example: A SEPA mandate needs to be considered in a business agreement Use of SEPA mandates in CRM Billing 2013 SAP AG. All rights reserved. Customer 7

8 SEPA Mandates in the CRM Business Partner

9 Maintenance of Mandates in the CRM Business Partner You can enter SEPA mandates for each bank account You can print a SEPA mandate Available in: Account overview page Interaction center for Service Industries (SI) 2013 SAP AG. All rights reserved. Customer 9

10 Maintenance of Mandates in the Interaction Center für Service Industries SEPA Mandates in Payment Data SEPA Mandates in Business Agreements Print Queue: Printing is processed later by the correspondence run in ERP SAP AG. All rights reserved. Customer 10

Data Exchange of SEPA Mandates SEPA mandates can be exchanged between SAP CRM and SAP ERP: Contract Accounts Receivable and Payable (FI-CA) Accounts Receivable (FI-AR) In Customizing the application,

11 Data Exchange of SEPA Mandates SEPA mandates can be exchanged between SAP CRM and SAP ERP: Contract Accounts Receivable and Payable (FI-CA) Accounts Receivable (FI-AR) In Customizing the application, FI-AR or FI-CA, needs to be activated 1. This defines the SEPA mandate UI in CRM (example: In FI-CA a reference to a contract or business agreement could be needed) 2. This defines, with which ERP application SEPA mandates are exchanged 2013 SAP AG. All rights reserved. Customer 11

12 SEPA Mandates in CRM Business Transactions

13 Example: Sales Orders with Integration to SAP ERP SEPA Mandate data in CRM sales orders is replicated to SAP ERP in ERP sales orders is replicated to SAP CRM is supported in ERP sales orders (LORD, Lead2Cash) is available on header and item level SAP CRM CRM Sales Order Customer SEPA Mandate Billing Data Mandate ID CRM Sales Order (VA03) Customer SEPA Mandate Accounting Data ID of Mandate 2013 SAP AG. All rights reserved. Customer 13

14 SEPA Mandates in CRM Sales Orders Example Process Flow with ERP Billing If a Mandate ID is maintained in a CRM sales order, it is included in the replicated ERP sales order. From there it can be copied to subsequent documents. Sales Order Mandate ID Sales Order Mandate ID Delivery SAP ERP Invoice Mandate ID SAP CRM Accounting Mandate ID Payment Run! 2013 SAP AG. All rights reserved. Customer 14

15 SEPA Mandates in CRM Service Orders Example Process Flow with CRM Billing If a Mandate ID is maintained in a CRM service order, it is copied into subsequent documents and also transferred into the CRM Billing Application. Service Order Mandate ID Service Confirmation Mandate ID SAP CRM Billing Due List Mandate ID Billing Document Mandate ID SAP ERP Accounting Mandate ID Payment Run! 2013 SAP AG. All rights reserved. Customer 15

16 SEPA Relevance in CRM Business Transactions The assignment block Billing in CRM Business Transactions contains the fields Payment Terms, Mandate ID* and Payment Method* both on header and item level. Terms of Payment are defaulted based on the payer master data If the Payment Method is SEPA-relevant, it is automatically defaulted. If a unique mandate exists within the payer master data, it can be automatically defaulted. Mandate ID and Payment Method are hidden fields in the default UI configuration, as those fields are typically only relevant for customers in the EURO zone. Only certain business transactions support SEPA-relevance * Fields are hidden in the standard UI configuration 2013 SAP AG. All rights reserved. Customer 16

17 Mandat-ID Value Help The field Mandate ID has a value help that can be used to select mandate data maintained for the payer. A status icon indicates the current mandate status, for example Active SAP AG. All rights reserved. Customer 17

Mandat-ID Navigation Link The field Mandate ID has a Navigation Link that

Incompleteness Check in CRM Business Transactions An Incompleteness Procedure ensures that the user is informed about missing mandate information in a business transaction.

19 Incompleteness Check in CRM Business Transactions An Incompleteness Procedure ensures that the user is informed about missing mandate information in a business transaction. The incompleteness procedure SEPA is available The incompleteness message is only shown if the business transaction is SEPA-relevant 2013 SAP AG. All rights reserved. Customer 19

SEPA-relevant Customizing Activities in SAP CRM (1) Customizing of Payment Methods The Customizing activity Define Payment Methods includes a new checkbox Mandate Req.

20 SEPA-relevant Customizing Activities in SAP CRM (1) Customizing of Payment Methods The Customizing activity Define Payment Methods includes a new checkbox Mandate Req. Customizing of payment method data maintained in SAP ERP can be loaded to SAP CRM by means of the initial download (R3AS). The download now includes the field Mandate Req SAP AG. All rights reserved. Customer 20

21 SEPA-relevant Customizing Activities in SAP CRM (2) Customizing of Terms of Payment The Customizing activity Define Terms of Payment includes a new field PayMeth. (= Payment Method) Customizing of terms of payment maintained in SAP ERP can be loaded to SAP CRM by means of the initial download (R3AS). The download now includes the field PayMeth SAP AG. All rights reserved. Customer 21

22 SEPA Mandates in CRM Billing

23 SEPA Mandates in CRM Billing Billing Due List The CRM Billing Due List contains the fields Terms of Payment, Mandate ID* and Payment Method*. The data is copied from preceding CRM business transactions. * Fields are hidden in the standard default UI configuration 2013 SAP AG. All rights reserved. Customer 23

24 SEPA Mandates in CRM Billing CRM Billing Document The CRM Billing Document contains the fields Terms of Payment, Mandate ID* and Payment Method*. * Fields are hidden in the standard default UI configuration 2013 SAP AG. All rights reserved. Customer 24

SEPA Mandates in CRM Billing Transfer to Accounting The Mandate information is

26 Additional Information

27 Prerequisite and Planned Availability Voraussetzung: Business function CRM_SEPA_1 Planned Availability: SAP EhP3 for SAP CRM 7.0 SAP EhP2 for SAP CRM 7.0 (SP08) SAP EhP1 for SAP CRM 7.0 (SP11) 2013 SAP AG. All rights reserved. Customer 27

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SEPA in SAP CRM. April 2013

SEPA in SAP CRM. April 2013 SEPA in SAP CRM April 2013 Ausschlussklausel Die Informationen in diesem Dokument sind vertraulich und urheberrechtlich geschützt und dürfen nicht ohne Genehmigung von SAP offengelegt werden. Diese Präsentation