Maintenance Management with SAP Solution Manager An Overview of Maintenance Certificate for VAR Scenario SAP Global Service & Support December 2009
Disclaimer This presentation is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and services and does not bind SAP to any particular course of business, product strategy, and/or development. This document is subject to change and may be changed by SAP at any time, without notice. SAP assumes no responsibility for errors or omissions in this document. SAP 2009 / Page 2
Agenda 1 Overview of Maintenance Certificate 2 Distribution of Maintenance Certificate 3 License Management Cockpit
Maintenance Certificate in Detail for VAR Scenario Goal The Maintenance Certificate ensures that only SAP customers with a valid maintenance contract can apply support packages. It prevents unauthorized use. Coverage: All SAP products based on SAP NetWeaver 7.0 and beyond (including SAP Business Suite 2005) Deployment of Maintenance Certificates: Channel Partner can set up automatic distribution of maintenance certificates to all end-customer s systems by SAP Solution Manager* End-customers can manually request a single maintenance certificate as a self-service in SAP Support Portal Validity: A Maintenance Certificate has a validity of 3 months Procedure: Maintenance Certificate is stored in SAP system license store (transaction: SLICENSE) SAP import tools (e.g. SPAM, SAINT, JSPM, ) check for valid Maintenance Certificate Import is stopped if no Maintenance Certificate is available * Requirement: SAP EarlyWatch Alert needs to be activated in end-customer s system SAP 2009 / Page 4
Example Maintenance Certificate File ----- Begin SAP Maintenance Certificate ----- SAPSYSTEM=MAR HARDWARE-KEY=P1719877629 INSTNO=0020224520 BEGIN=20080115 EXPIRATION=20080415 LKEY=MIIBOgYJKoZIhvcNAQcCoIIBKzCCAScCAQExCzAJBgUrDgMCGgUAM AsGCSqGSIb3DQEHATGCAQYwggECAgEBMFgwUjELMAkGA1UEBhMCREUxHDA abgnvbaote215u0fqlmnvbsbxb3jrcgxhy2uxjtajbgnvbamthg15u0fql mnvbsbxb3jrcgxhy2ugq0egkgrzyskcagghmakgbssoawiabqcgxtaybgk qhkig9w0bcqmxcwyjkozihv SWPRODUCTNAME=Maintenance_DB6 SWPRODUCTLIMIT=2147483647 SYSTEM-NR=000000000310537041 SAP 2009 / Page 5
Automatic Distribution of Maintenance Certificate Partner sets up automatic distribution (SAP recommended) SAP Data Exchange Automatic update Key of maintenance Updates on regular certificate basis Regular automatic Master Data Customer ---- Inst 00001234 ---- Inst 00001245 ---- Inst 00001256 PARTNER SAP Solution Manager distributes maintenance certificate to end-customer s system automatically CUSTOMER SAP 2009 / Page 6 SAINT SPAM JSPM
Manual Distribution of Maintenance Certificate Customer requests Maintenance Certificate on SAP Support Portal Master Data SAP Customer ---- Inst 00001234 ---- Inst 00001245 ---- Inst 00001256 Data Exchange via SAP Service Marketplace SELF-SERVICE: Request Certificate CUSTOMER Maintenance Certificate is applied manually on every system SAINT SPAM JSPM SAP 2009 / Page 7
Automatic Distribution of Maintenance Certificates Process Flow Channel Partners can set up automatic distribution of maintenance certificates to all end-customer s systems by SAP Solution Manager Customer Channel Partner (VAR) SAP Solution Manager VAR Solution Manager requests Maintenance Certificates 1 SAP Global Support Backbone Maintenance Certificates are generated Managed system 4 3 VAR Solution Manager receives Maintenance Certificates 2 System receives Maintenance Certificate 1 2 3 4 Channel partner s SAP Solution Manager requests maintenance certificates for all managed systems of end-customer which are connected and maintained in VAR Solution Manager Maintenance certificates are generated in SAP Global Support Backbone Partner s SAP Solution Manager receives maintenance certificates upon next connection End-customer s managed system pulls maintenance certificate from partner s SAP Solution Manager (requirement: SAP EarlyWatch Alert needs to be activated in end-customers system) End-to-end process may take up to 48 hours (SAP Solution Manager connects to Global Support Backbone once a day) SAP 2009 / Page 8
License Management Cockpit (as of SP 18) Scope of License Management Cockpit: License Management Cockpit provides a central overview on available licenses and maintenance certificate for all systems that are known by the SAP Solution Manager system Basic capabilities: Central overview Receive maintenance certificate and SAP licenses of SAP s Global Service Backbone Distribute items to the systems connected to SAP Solution Manager* Manage automatic distribution of maintenance certificate and licenses per system* Download received maintenance certificate and SAP licenses in bulk Multi-customer support * Requirement: SAP EarlyWatch Alert needs to be activated in end-customer s system SAP 2009 / Page 9
License Management Cockpit Multi-customer support Manage automatic distribution Download in bulk Filter SAP 2009 / Page 10
License Management Cockpit Distribute Maintenance Certificates to Customer s System Automatic distribution of maintenance certificates: License Management Cockpit provides automatic distribution of maintenance certificates per customer Maintain all end-customers system in SAP Solution Manager Activate SAP EarlyWatch Alert in each end-customer system SAP EarlyWatch Alert triggers a session which automatically pulls maintenance certificates from partner s SAP Solution Manager to end-customer s managed system Manual distribution of maintenance certificates per end-customer: If SAP EarlyWatch Alert is not activated in each end-customer system, you can distribute the maintenance certificates manually via License Management Cockpit Select specific end-customer number Choose Download Licenses to generate a download-file Save the download-file on your PC Send the file via email to the specific end-customer End-customer needs to apply/install the received maintenance certificate manually Multi-customer support Manage automatic distribution Download in bulk Filter SAP 2009 / Page 11
Maintenance Certificate Additional Information General information about Maintenance Certificates is in SAP Support Portal at http://service.sap.com/maintenancecertificate This includes: FAQ Section on Maintenance Certificates How to request a Maintenance Certificate in SAP Support Portal SAP Solution Manager 7.0 Set-up Guide Automatic Distribution of Maintenance Certificates by SAP Solution Manager SAP 2009 / Page 12
Thank you! SAP 2008 / Page 13
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