Maintenance Certificate An Overview Product Management SAP Support Infrastructure, SAP AG December 2008
Disclaimer This presentation is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionality of the SAP product and services and does not commit SAP to any particular course of business, product strategy, and/or development. It is subject to change and may be changed by SAP at any time, without notice. SAP assumes no responsibility for errors or omissions in this document. SAP 2008 / Page 2
Contents 1. Overview of Maintenance Certificate 1.1. Overview of Maintenance Process 1.2. Maintenance Certificate in Detail 2. Deployment Scenarios 3. Timelines 4. Summary SAP 2008 / Page 3
Maintenance of an SAP Landscape The Challenge Development Landscape Test Landscape Productive Landscape DEV TST PRD OS / DB patches SAP kernel patches SLM Service* SAP Support packages & patches SPAM / JSPM TMS + OTO Custom Development / Customizing ABAP (Single) SAP Notes Custom Development JAVA TMS OTO Maintenance Optimizer Governance scope SP 18 * SAP kernel patches planned for 2009 SAP 2008 / SAP TechEd 08 / LCM266 Page 4
Maintenance of an SAP Landscape The Challenge Current situation: Typical customer landscape comprises a development, a consolidation, and a production environment. Changes are made in development environments and are applied and tested in the consolidation environment before being applied to the production landscape and used by the business. Changes in SAP landscapes consist of: Operating system and database patches as well as SAP kernel patches SAP support packages and patches for software components Custom development and code changes that are included in SAP Notes Deployment mechanisms: OS/DB patches, SAP kernel patches & SAP support packages & patches have to be deployed manually to the dedicated servers and imported with the appropriate tools SAP Transport Management System (TMS) to transport ABAP-based custom development and code changes. With One Transport Order (OTO) enhancements, TMS can transport non-abap changes as well Maintenance Optimizer will be enhanced to control the entire maintenance process in a customer landscape SAP 2008 / Page 5
Maintenance Optimizer Scope Maintenance Optimizer is the central tool to plan, perform, and manage the installation of support packages and patches across the entire SAP landscape simplifies the software maintenance procedure for your support staff and thus reduces your cost of operations. monitors the complete maintenance procedure for your entire SAP solution. Optimized Maintenance Procedure Capabilities Customer creates a maintenance transaction Maintenance Optimizer connects with the SAP Global Service Backbone, specifies the appropriate option (e.g. target stack,..) and calculates the files required in your solution Maintenance files are selected and downloaded automatically to a local download directory Maintenance files are deployed to required systems, import tools are started (e.g. SPAM, SAINT, JSPM, EHPI), status is recorded Software Lifecycle Management Service (SLM)* Deployment of changes (captured in transport requests) is controlled by Maintenance Optimizer with extended navigation* Maintenance procedure can be run from the Change Management work center Maintenance procedure can be related to solutions and/or systems* SAP 2008 / SAP TechEd 08 / LCM266 Page 6 * Enhanced capabilities in SP 18
Recommended Standard Maintenance Process Apr. 2007 SAP Service Marketplace SAP Solution Manager SLM Service Software Logistics Tools Control download of support packages & enhancement packages Transport Management System (TMS) Jan 2008 SAP Service Marketplace SAP Solution Manager SLM Service Software Logistics Tools Integration of Software Lifecycle Manager Service Transport Management System (TMS) SP 18 SAP Service Marketplace SAP Solution Manager SLM Service Software Logistics Tools Transport Management System (TMS) Automatic deployment of packages Integration of Transport Management System Additional technical checks through Maintenance Certificate SAP 2008 / SAP TechEd 08 / LCM266 Page 7 Required, as of April 07 optional Maintenance Certificate Required, as of January 09
Maintenance Certificate in Detail The Maintenance Certificate ensures that only customers with a valid maintenance contract can apply support packages. It prevents unauthorized use. Coverage: All SAP products based on SAP NetWeaver 7.0 and beyond (including SAP Business Suite 2005) Deployment of Maintenance Certificates: Automatically to all systems by SAP Solution Manager Self-service to request a Maintenance Certificate will be offered in SAP Support Portal Validity: A Maintenance Certificate has a validity of 3 months Procedure: Maintenance Certificate is stored in SAP system license store (transaction: SLICENSE) SAP import tools (e.g. SPAM, SAINT, JSPM, ) check for valid Maintenance Certificate Import is stopped if no Maintenance Certificate is available SAP 2008 / Page 8
Example Maintenance Certificate File ----- Begin SAP Maintenance Certificate ----- SAPSYSTEM=MAR HARDWARE-KEY=P1719877629 INSTNO=0020224520 BEGIN=20080115 EXPIRATION=20080415 LKEY=MIIBOgYJKoZIhvcNAQcCoIIBKzCCAScCAQExCzAJBgUrDgMCGgUAM AsGCSqGSIb3DQEHATGCAQYwggECAgEBMFgwUjELMAkGA1UEBhMCREUxHDA abgnvbaote215u0fqlmnvbsbxb3jrcgxhy2uxjtajbgnvbamthg15u0fql mnvbsbxb3jrcgxhy2ugq0egkgrzyskcagghmakgbssoawiabqcgxtaybgk qhkig9w0bcqmxcwyjkozihv SWPRODUCTNAME=Maintenance_DB6 SWPRODUCTLIMIT=2147483647 SYSTEM-NR=000000000310537041 SAP 2008 / Page 9
Contents 1. Overview of Maintenance Certificate 1.1. Overview of Maintenance Process 1.2. Maintenance Certificate in Detail 2. Deployment Scenarios 3. Timelines 4. Summary SAP 2008 / Page 10
Distribution of Maintenance Certificate Automatic or Manual Distribution by SAP Solution Manager (recommended) Manual distribution Master Data Automatic Key Regular Updates Update of Automatic Maintenance on Certificate regular basis Data Exchange Customer ---- Inst 00001234 ---- Inst 00001245 ---- Inst 00001256 Data Exchange via SAP Service Marketplace SELF-SERVICE: Request Certificate SAP Solution Manager distributes Maintenance Certificate to system Maintenance Certificate is installed manually on every system SAINT SPAM JSPM SAINT SPAM JSPM
Manual Deployment vs. Automatic Deployment by SAP Solution Manager Automatic deployment of Maintenance Certificate is offered to minimize the effort for customers Automatic deployment is recommended but optional for customers Automatic deployment requires a network connection to SAP and a connection to all systems that require Maintenance Certificates You can use automatic deployment for some systems and manual deployment for others SAP Solution Manager 7.0, Service Pack 16 is required for automatic deployment Manual deployment is available in SAP Support Portal Customers can request Maintenance Certificates via self-service Maintenance Certificate has to be downloaded and imported manually SAP 2008 / Page 12
Automatic Distribution of Maintenance Certificate Process Flow Customer SAP Solution Manager SolMan requests 1 Maintenance Certificates Global Support Backbone Maintenance Certificates are generated Managed system 4 3 SolMan receives Maintenance Certificates 2 System receives Maintenance Certificate 1 SAP Solution Manager requests Maintenance Certificates for all managed systems 2 Maintenance Certificates are generated in Global Support Backbone 3 SAP Solution Manager receives Maintenance Certificates upon next connection 4 Managed system pulls Maintenance Certificate from SAP Solution Manager End-to-end process may take up to 48 hours (SAP Solution Manager connects to Global Support Backbone once a day) SAP 2008 / Page 13
Contents 1. Overview of Maintenance Certificate 1.1. Overview of Maintenance Process 1.2. Maintenance Certificate in Detail 2. Deployment Scenarios 3. Timelines 4. Summary SAP 2008 / Page 14
Maintenance Certificate: Delivery Roadmap SAP Solution Manager 7.0 Jan 08 Feb 08 Mar 08 Apr 08 May 08 Jun 08 Jul 08 Aug 08 Sep 08 Oct 08 Nov 08 Dec 08 Jan 09 Feb 09 Mar 09 Pilot phase with selected customers Automatic deployment of Maintenance Certificate via SAP Solution Manager is generally available (SP16) Maintenance Certificates are available for all customers in SAP Support Portal Activation of Maintenance Certificate in import tools All customers are informed about Maintenance Certificates Customers are prompted to prepare for upcoming changes Maintenance Certificate is required SAP 2007 / Page 15
Contents 1. Overview of Maintenance Certificate 1.1. Overview of Maintenance Process 1.2. Maintenance Certificate in Detail 2. Deployment Scenarios 3. Timelines 4. Summary SAP 2008 / Page 16
Maintenance Certificate Summary The Maintenance Certificate enables software logistics tools to identify your system and the scope of your SAP maintenance agreement. It ensures that no unwanted Support Packages are applied and prevents unauthorized use. Coverage: All SAP products based on SAP NetWeaver 7.0 and beyond (including SAP Business Suite 2005) Deployment of Maintenance Certificates: Automatically to all systems by SAP Solution Manager 7.0 Self-service to request a Maintenance Certificate will be offered in SAP Support Portal Timeline: Pilot phase will start in February (with selected customers) Automatic deployment via SAP Solution Manager available for all customers in May 08 (SP 16 of SAP Solution Manager + SAP Notes) Maintenance Certificate visible/available in SAP Support Portal in May 08 Required for all customers as of January 09 SAP 2008 / Page 17
Maintenance Certificate Additional Information General information about Maintenance Certificates is in SAP Support Portal at http://service.sap.com/maintenancecertificate This includes: FAQ Section on Maintenance Certificates How to request a Maintenance Certificate in SAP Support Portal SAP Solution Manager 7.0 Set-up Guide Automatic Distribution of Maintenance Certificates by SAP Solution Manager SAP 2008 / Page 18
Display Installed Maintenance Certificates (ABAP) 1. Run transaction SLICENSE 2. Choose New Licenses 3. Section Installed Licenses shows a table of Maintenance Certificates (for each Hardware Key) and Product Licenses. SAP 2007 / Page 19
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