Prof. Dr. Lutz Heuser, SAP Research Dr. Zoltán Nochta, SAP Research December, 2008

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1 Ubiquitous Computing in Geschäftsprozessen SYSTEMATIC THOUGHT LEADERSHIP FOR INNOVATIVE BUSINESS Prof. Dr. Lutz Heuser, SAP Research Dr. Zoltán Nochta, SAP Research December, 2008

2 Outline 1. RFID Applications in Business Processes (Cont.) 2. RFID Privacy Issues 3. Smart Vending Machines SAP 2008 / Ubicomp / Heuser, Nochta / Page 2

3 Outline 1. RFID Applications in Business Processes: Smart Shelf 2. RFID Privacy Issues 3. Smart Vending Machines SAP 2008 / Ubicomp / Heuser, Nochta / Page 3

4 A RFID Smart Shelf Prototype Overview Smart Shelf with RFID technology Recognizes position of products Sends state of shelf to SAP system SAP System Monitors state of shelf Recognizes Misplacement Expiration date Out-of-Stock situation Plan-o-gram compliance Sends alerts to mobile devices SAP 2008 / Ubicomp / Heuser, Nochta / Page 4

5 Smart Shelf Demo User Interface Shelf Monitor & Plan-o-gram Remote Inventory Management SAP 2008 / Ubicomp / Heuser, Nochta / Page 5

6 Smart Shelf Architecture SAP 2008 / Ubicomp / Heuser, Nochta / Page 6

7 Smart Shelf Interleaved Reading SAP 2008 / Ubicomp / Heuser, Nochta / Page 7

8 Smart Shelf Some Technical Details Items equipped with RFID transponders 125kHz EM Marin system 6x6 RFID antenna grid 12 antennas multiplexed in 1 reading unit overall 3 units 3 antennas are read in parallel (130ms per successful read) 9 items can be detected Read miss rate: 0.3 % Average response: 1.5 s SAP 2008 / Ubicomp / Heuser, Nochta / Page 8

9 Outline 1. RFID Applications in Business Processes: Tag-less Smart Shelf 2. RFID Privacy Issues 3. Smart Vending Machines SAP 2008 / Ubicomp / Heuser, Nochta / Page 9

10 Principle of Load Sensing Load sensors under corners of a surface (e.g. pallet, shelf, floor) detect : Mass of objects on surface Position of objects on surface Interactions with surface, e.g. adding or removing objects Table equipped with load sensors 1kg load sensor (Photo: Bongshin) 50kg load sensor 50t load sensor (Photo: Bongshin) SAP 2008 / Ubicomp / Heuser, Nochta / Page 10

11 Basic Calculations F i,1 i 4: Forces at sensors after action F0 i,1 i 4: Forces at sensors prior to action F 4 x F i i 1 F0 x 4 i 1 F0 i Force F 1 at (0,0) Force F 2 at (x max,0) Weight: W F x F0 x Force F x at (x,y) x max : length of surface y max : width of surface x: x-coordinate of point of action x x max F02) ( F ( F x F0 F0 ) ( F2 3 3 x ) Force F 4 at (0,y max ) Force F 3 at (x max,y max ) y: y-coordinate of point of action y y max F03) ( F ( F x F0 F0 ) ( F3 4 4 x ) SAP 2008 / Ubicomp / Heuser, Nochta / Page 11

12 Advantages Cheap: load cells at less than $100 Robust: works in almost every environment (e.g. metal environment) Everyday compatible: no tagging of objects required Flexible: Feasible for any kind of object Feasible for any size of object (load cells from 1kg to 200t) SAP 2008 / Ubicomp / Heuser, Nochta / Page 12

13 Potential Capabilities Object counting, e.g. # items in case Object tracking, e.g. trolleys in warehouse or finger on table Load balancing Applications Inventory management Warehouse management Supply chain management SAP 2008 / Ubicomp / Heuser, Nochta / Page 13

14 Application Example: Smart Bins BIM - Bossard Inventory System Each bin rests on a load cell Weight reported periodically Automatic reorder triggered in SAP solution when weight falls below given threshold Bossard AG Logistics-oriented group for fastening technology 1200 employees Sales of over CHF 400 million (start of 2000) Listed on Swiss Stock Exchange SAP 2008 / Ubicomp / Heuser, Nochta / Page 14

15 Business Process with Smart Bins 1. Fabrication 2. Place of material consumption 3. Automatic collection of orders 4. Electronic transmission of data to Bossard Handling of orders and conditioning of orders 6. Supplies at tie point Summary to a collective shipment 8. Place of material consumption SAP 2008 / Ubicomp / Heuser, Nochta / Page 15

16 Outline 1. RFID Applications in Business Processes: Aware Goods 2. RFID Privacy Issues 3. Smart Vending Machines SAP 2008 / Ubicomp / Heuser, Nochta / Page 16

17 Video: Ice Cubes in action SAP 2008 / Ubicomp / Heuser, Nochta / Page 17

18 Aware Goods Technology Sensors (temperature, acceleration, ) Local memory to store sensor and identification data Intermittent connection to backend Example: ESYS MINIDAN TEMP0,1 Temperature logging Temperature range: -40 C to +85 C Accuracy: 0.1 C or 0.5 C Storage: to values depending on accuracy Potential Integrate shipping / transport of goods into Enterprise Quality Management processes SAP 2008 / Ubicomp / Heuser, Nochta / Page 18

19 Aware Infineon Scenario Shipley: Supplier for Infineon Polishing liquid for wafer production Liquid has to be transported within certain temperature range Key Requirements Easy handling for customer and supplier One-step integration with SAP PLM avoiding manual data transfer Solution Temperature logging during transportation based on ESYS MINIDAN TEMP0,1 SAP 2008 / Ubicomp / Heuser, Nochta / Page 19

20 End-To-End Quality Management with Aware Goods 3. Customer: Goods Receipt 1. Supplier: start measurement 2. Carrier: Transportation 6. Preconfigure Logger 4. Transfer of data to Inspection lot 5. Usage decision SAP 2008 / Ubicomp / Heuser, Nochta / Page 20

21 Outline 1. RFID Applications in Business Processes: Asset Management 2. RFID Privacy Issues 3. Smart Vending Machines SAP 2008 / Ubicomp / Heuser, Nochta / Page 21

22 FraPort SAP TV SAP 2008 / Ubicomp / Heuser, Nochta / Page 22

23 FraPort RFID based Maintenance Process 1.) Technician reads information stored on RFID-tag 3.) Maintenance and repair activities based on RFID-information 2.) Maintenance and repair planning based on information on RFID tag loaded RFID tag on asset 4.) Information update on RFID tag after maintenance has been performed SAP 2008 / Ubicomp / Heuser, Nochta / Page 23

24 FraPort Fire shutter maintenance (1) Maintenance orders are download to the PDA assigned to the service technician Service technician goes to the fire locker. The RFID tag is scanned and the equipment is identified The order for this equipment is automatically found and displayed. Service technician may enter a damage code SAP 2008 / Ubicomp / Heuser, Nochta / Page 24

25 FraPort Fire shutter maintenance (2) Service technician inspects/maintains the equipment After finishing his work, technician updates the RFID tag with inspection date and his identification. Time between start and end of the work is automatically recorded. Orders with damage codes and times are synchronized with the SAP backend system. SAP 2008 / Ubicomp / Heuser, Nochta / Page 25

26 FraPort Costs and Benefits Costs Hardware Mobile Device Tags Software licenses Implementation and consulting Tagging cost Benefits Time savings: Per day and technician Per year Avoiding double orders (5% of orders) SAP 2008 / Ubicomp / Heuser, Nochta / Page 26

27 FraPort Non-monetary Benefits Technical objects can be identified without access to backend system Objects can be identified correctly (no manual data entry) Technician can perform work efficiently because all important construction and manufacturer information can be found on the tag directly, e.g. Manufacturer information Technical specification Production date Safety instructions or As-build configuration RFID tag can be updated, service and object history: Who did what when? RFID tags can be read through non-metallic substances, paint, grease or other obscuring materials (Rugged environmental conditions) Always access to the latest technical object information SAP 2008 / Ubicomp / Heuser, Nochta / Page 27

28 Outline 1. RFID Applications in Business Processes: Aware Goods 2. RFID Privacy Issues 3. Smart Vending Machines SAP 2008 / Ubicomp / Heuser, Nochta / Page 28

29 RFID & Privacy in SAP 2008 / Ubicomp / Heuser, Nochta / Page 29

30 Privacy Management Software-based Approaches Deactivation by kill command Turning off tags firmware / comm. Interface Supported by Gen2 tags Blocker tag Blocker tag disturbs regular reader tag communication by simulating every possible tags Restriction of Application Areas Uncritical processes without involving end-customers RFID in back-store only Special Guidelines for Application Domains EPCglobal Public Policy Steering Committee Best(?) Practices Visible marking of goods equipped with RFID Tags: Removal of tags at point-of-sale warranty cases, product recalls,? SAP 2008 / Ubicomp / Heuser, Nochta / Page 30

31 Destroying Clipped UHF Tags Source: IBM Corporation SAP 2008 / Ubicomp / Heuser, Nochta / Page 31

32 Outline 1. RFID Applications in Business Processes: Aware Goods 2. RFID Privacy Issues 3. Smart Vending Machines SAP 2008 / Ubicomp / Heuser, Nochta / Page 32

33 Thank you! SAP 2008 / Ubicomp / Heuser, Nochta / Page 33

34 Copyright 2008 SAP AG All rights reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Einige von der SAP AG und deren Vertriebspartnern vertriebene Softwareprodukte können Softwarekomponenten umfassen, die Eigentum anderer Softwarehersteller sind. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge und andere in diesem Dokument erwähnte SAP-Produkte und Services sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in mehreren anderen Ländern weltweit. Alle anderen in diesem Dokument erwähnten Namen von Produkten und Services sowie die damit verbundenen Firmenlogos sind Marken der jeweiligen Unternehmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen. Die in diesem Dokument enthaltenen Informationen sind Eigentum von SAP. Dieses Dokument ist eine Vorabversion und unterliegt nicht Ihrer Lizenzvereinbarung oder einer anderen Vereinbarung mit SAP. Dieses Dokument enthält nur vorgesehene Strategien, Entwicklungen und Funktionen des SAP -Produkts und ist für SAP nicht bindend, einen bestimmten Geschäftsweg, eine Produktstrategie bzw. -entwicklung einzuschlagen. SAP übernimmt keine Verantwortung für Fehler oder Auslassungen in diesen Materialien. SAP garantiert nicht die Richtigkeit oder Vollständigkeit der Informationen, Texte, Grafiken, Links oder anderer in diesen Materialien enthaltenen Elemente. Diese Publikation wird ohne jegliche Gewähr, weder ausdrücklich noch stillschweigend, bereitgestellt. Dies gilt u. a., aber nicht ausschließlich, hinsichtlich der Gewährleistung der Marktgängigkeit und der Eignung für einen bestimmten Zweck sowie für die Gewährleistung der Nichtverletzung geltenden Rechts. SAP übernimmt keine Haftung für Schäden jeglicher Art, einschließlich und ohne Einschränkung für direkte, spezielle, indirekte oder Folgeschäden im Zusammenhang mit der Verwendung dieser Unterlagen. Diese Einschränkung gilt nicht bei Vorsatz oder grober Fahrlässigkeit. Die gesetzliche Haftung bei Personenschäden oder die Produkthaftung bleibt unberührt. Die Informationen, auf die Sie möglicherweise über die in diesem Material enthaltenen Hotlinks zugreifen, unterliegen nicht dem Einfluss von SAP, und SAP unterstützt nicht die Nutzung von Internetseiten Dritter durch Sie und gibt keinerlei Gewährleistungen oder Zusagen über Internetseiten Dritter ab. Alle Rechte vorbehalten. SAP 2008 / Ubicomp / Heuser, Nochta / Page 34

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