SAP Solution Manager 4.0

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1 SAP Solution Manager 4.0 based on Support Package Stack 13 (10/2007) Active Global Support

2 What's new in Implementation of SAP solutions SAP methods & tools Global rollout Customizing sync. E-learning mgmt. Test management Upgrade of SAP solutions SAP methods & tools E-learning mgmt. Test management Change Request Management Follows ITIL standards Maintenance processes CORE BUSINESS PROCESSES Delivery of SAP Support Services On-site/remote delivery Issue Management Solution Monitoring System monitoring Business process monitoring Central system administration Solution reporting Service Level reporting SAP EarlyWatch Alert Service Desk Best Practices for messaging Integration of 3rdparty help desks Solution Root Cause Analysis Save remote access Performance measurement Logs and dumps Traces Technical Configuration SAP 2007 / Page 2

3 End-to-End Change Analysis End-to-End Change Analysis provides a BI based reporting on the history and frequency of changes in a solution. It aggregates statistics from the technical configuration and the Change and Transport System. Central entry point for analyzing changes in a solution BI methods to drill down from overviews to detailed lists of changes Providing hints for root cause analysis with data and trends Changes per MainInstance SAP 2007 / Page 3 System T4S System B70

4 E2E Change Analysis Providing accurate information on configuration parameters and their history (e.g. database parameters, ABAP parameters, JAVA parameters) Enabling the organization to standardize the solution configuration Improving security by controlling the versions of configurations in use SAP 2007 / Page 4

5 E2E Change Analysis Type of Data Data Collection Method Detail Viewer Technical Configuration OS DB, ABAP Java parameters Snapshot Method Daily snapshot is transferred to E2E Change Analysis Details available Number of changes is displayed in the overview Full configuration set can be displayed for each day Transports and Patches Patches, SP, Release Business Configuration Content (EP, XI, BI, SLD) Coding Timestamp Method Number of events since last data collection run is transferred to E2E Change Analysis Details not available Number of events is displayed in the overview Detail information is located in the managed systems SAP 2007 / Page 5

6 What's new in Implementation of SAP solutions SAP methods & tools Global rollout Customizing sync. E-learning mgmt. Test management Upgrade of SAP solutions SAP methods & tools E-learning mgmt. Test management Change Request Management Follows ITIL standards Maintenance processes CORE BUSINESS PROCESSES Delivery of SAP Support Services On-site/remote delivery Issue Management Solution Monitoring System monitoring Business process monitoring Central system administration Solution reporting Service Level reporting SAP EarlyWatch Alert Service Desk Best Practices for messaging Integration of 3rdparty help desks Solution Root Cause Analysis Save remote access Performance measurement Logs and dumps Traces Technical Configuration SAP 2007 / Page 6

7 Diagnostics Setup Simplification One Wizard for central SAP Solution Manager installation Diagnostics Setup Wizard manages activation of BI Content, creation of specific Diagnostics Users SP12 manual tasks now integrated in Automatic Setup One Wizard for installation of satellites SP12 Tasks SP13 Tasks Navigation activation Scheduler Configuration User configuration on Managing System User configuration on Managed System JCO Connectivity setup Setup of ICM Logging Single Sign On SICF activation BI application server URL Activate E2E ABAP and JAVA BI default Setup wizard Setup wizard Setup wizard Setup wizard Setup wizard Setup wizard Setup wizard Setup Wizard Setup Wizard SAP 2007 / Page 7

8 Self Check Infrastructure New Self Check Infrastructure integrated which allows to automatically check the configuration based on Solution and Tools Area. SAP 2007 / Page 8

9 XI Specific Root Cause Analysis Content Integration of XI specific content to End-to-End Workload Analysis End-to-End Exception Analysis End-to-End Change Analysis Wily Introscope SAP 2007 / Page 9

10 Key Performance Indicators for XI Aggregated Key Performance Indicators: Average RFC response times Average latency for messages (Synchronous and Asynchronous) Mapping times Adapter Framework Queues Size Throughput Worker Thread Usage Mappings Cumulated Times Average Response Times Volume Module Processors Cumulated Times Average Response Times Volume SAP 2007 / Page 10 Queue Sizes for All directions: Synchronous-Outbound Synchronous-Inbound Asynchronous-Outbound Asynchronous-Inbound All types: File adapter AFW protocol Traffic Number of messages entering and leaving the queues Worker Thread Pools Max Capacity Current Usage

11 CRM Specific Root Cause Analysis Content Integration of CRM specific content to End-to-End Workload Analysis End-to-End Exception Analysis End-to-End Change Analysis End-to-End Trace Analysis Wily Introscope SAP 2007 / Page 11

12 Key Performance Indicators for CRM Cross Component Overview of Dialog Type Data Average and accumulated response time 24h profiles and history Scatter diagram accumulated response time against average response time Portfolio view average response time and accumulated response time in 24h profile Cross Component Overview of Background Processing data Average and accumulated response time (24h profiles and history) Scatter diagram accumulated response time against average response time Portfolio view average response time and accumulated response time in 24h profile Overview of CRM Server KPI s Avg. Dialog Response Time Avg. Update Response Time Avg. RFC Time Avg. HTTP Response Time Average Batch Response Time Overview of CRM Java KPI s Avg. Servlet Response Time Avg. JCo Call Response Time Avg. Servlet Requests / s Avg. HTTP Sessions / h Peak HTTP Sessions /h SAP 2007 / Page 12

13 Key Performance Indicators for CRM 2 Analysis of Persistent Data (ABAP Basis) Workload Summary Top Dialog Transactions Top Update Transactions Top Background Reports Top HTTP Reports Analysis of Snapshot Data (ABAP Basis) qrfc Inbound Queues qrfc Outbound Queues RFC Resources User Load Work Process Load ICM Load Gateway Registered Programs CPU and Memory Utilization Analysis of Persistent Data (CRM Specific) BDoc Message Load Mobile Client Synchronization Load Top Lists of Mobile Client Synchronizations Mobile Client Site Synchronization Statistics Analysis of CRM Snapshot Data Replication and Realignment Queues

14 BI Specific Root Cause Analysis Content Integration of BI specific content to End-to-End Workload Analysis End-to-End Exception Analysis End-to-End Change Analysis End-to-End Trace Analysis Wily Introscope BI specific KPI s Overview Dialog (Report, iview) Background jobs (Process Chains) BI Java Statistics BI Backend Statistics Reporting Performance and Details Process Chains Performance and Details Upload Performance and Details BI Accelerator Statistics SAP 2007 / Page 14

15 Copyright 2007 SAP AG All rights reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Einige von der SAP AG und deren Vertriebspartnern vertriebene Softwareprodukte können Softwarekomponenten umfassen, die Eigentum anderer Softwarehersteller sind. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge und andere in diesem Dokument erwähnte SAP-Produkte und Services sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in mehreren anderen Ländern weltweit. Alle anderen in diesem Dokument erwähnten Namen von Produkten und Services sowie die damit verbundenen Firmenlogos sind Marken der jeweiligen Unternehmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen. Die in diesem Dokument enthaltenen Informationen sind Eigentum von SAP. Dieses Dokument ist eine Vorabversion und unterliegt nicht Ihrer Lizenzvereinbarung oder einer anderen Vereinbarung mit SAP. Dieses Dokument enthält nur vorgesehene Strategien, Entwicklungen und Funktionen des SAP -Produkts und ist für SAP nicht bindend, einen bestimmten Geschäftsweg, eine Produktstrategie bzw. -entwicklung einzuschlagen. SAP übernimmt keine Verantwortung für Fehler oder Auslassungen in diesen Materialien. SAP garantiert nicht die Richtigkeit oder Vollständigkeit der Informationen, Texte, Grafiken, Links oder anderer in diesen Materialien enthaltenen Elemente. Diese Publikation wird ohne jegliche Gewähr, weder ausdrücklich noch stillschweigend, bereitgestellt. Dies gilt u. a., aber nicht ausschließlich, hinsichtlich der Gewährleistung der Marktgängigkeit und der Eignung für einen bestimmten Zweck sowie für die Gewährleistung der Nichtverletzung geltenden Rechts. SAP übernimmt keine Haftung für Schäden jeglicher Art, einschließlich und ohne Einschränkung für direkte, spezielle, indirekte oder Folgeschäden im Zusammenhang mit der Verwendung dieser Unterlagen. Diese Einschränkung gilt nicht bei Vorsatz oder grober Fahrlässigkeit. Die gesetzliche Haftung bei Personenschäden oder die Produkthaftung bleibt unberührt. Die Informationen, auf die Sie möglicherweise über die in diesem Material enthaltenen Hotlinks zugreifen, unterliegen nicht dem Einfluss von SAP, und SAP unterstützt nicht die Nutzung von Internetseiten Dritter durch Sie und gibt keinerlei Gewährleistungen oder Zusagen über Internetseiten Dritter ab. Alle Rechte vorbehalten. SAP 2007 / Page 15

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