Ticket1000. The Personal Ticket. Ticket Any questions? Our customer service representatives will be glad to help you:

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1 Ticket No responsibility is taken for the correctness of this information Any questions? Our customer service representatives will be glad to help you: Customer service number / (0.09 Euro/minute when calling via German land line, mobil phone max Euro/minute) Online journey planner: Mobile journey planner: wap.vrr.de or pda.vrr.de Ticket1000 The Personal Ticket We wish you a pleasant journey your Verkehrsverbund Rhein-Ruhr effective: January 2011

2 2 3 Unlimited Mobility With Your Personal Ticket The right choice for everyone who wants to enjoy unlimited mobility every day: K Valid for unlimited trips in your ticket validity area. K Take along one adult and/or up to three children under the age of 15 at no extra charge during the following times: after 7 p.m. on Mondays through Fridays, all day at the weekends and on official holidays as well as on December 24th, and December 31st. K Issued as a non-transferable ticket (photo identification required). K Mobility Guarantee up to 20 Euros (see page 8 for details). For late risers: Ticket1000 as a 9 o clock Ticket K Not valid before 9 a.m. Mondays through Fridays. K Offers the same features as the Ticket1000. Cheaper By The Dozen: Ticket1000 As An Annual Subscription Both Ticket1000 and the 9 o clock Ticket1000 are available as an affordable annual subscription. Not only will you save time and money, but you will also enjoy many other advantages: K Subscribers receive their ticket as an electronic chip card. K Easy ticket alterations have your price level, tariff zone or ticket type changed right in your customer service centre (KundenCenter). K Quick replacement of lost or stolen cards for a nominal fee. K Subscribers also receive regular mailings from their transport company with attractive recreational and cultural offers. K On top of that, subscribers will also receive the recreational guide FreizeitLust twice a year and the newsletter FreizeitLust-Online once a month at no extra charge. Have you decided on an annual subscription? Just fill out the enclosed subscription form and mail it to your transport company. You will find the correct address on pages 10/11. If you have any further questions, the customer service representatives at your transport company s customer service centre (KundenCenter) will be happy to help. Tip: If you would like to be able to take along a bicycle free of charge or let someone else use your ticket, Ticket2000 is right for you! Tip: With an annual subscription you save Euros a month in price level B. In price level D the savings is Euros.

3 4 5 Monthly Prices Ticket1000 (all prices listed in Euros) Ticket Price Level A1 A2 B C D Ticket subscription monthly savings T Uhr subscription monthly savings ZusatzTicket A ZusatzTicket is valid for one person and one trip and allows you to upgrade your Ticket1000 in the following ways: K Trips outside of your Ticket1000 s validity area (also for each bicycle and each person that you bring along) K First class travel in regional trains 1. Klasse (First Class) You would like to travel in more comfort? Purchase an upgrade ticket and travel first class. 1. Klasse Ticket (First Class Ticket) (all prices listed in Euros) first class single fare (ZusatzTicket) 2.60 first class travel for one month first class travel for one month with subscription IC/EC Would you like to travel with the faster trains? If so, you can purchase the appropriate upgrade ticket at all DB (Deutsche Bahn) ticket counters.. IC/EC monthly upgrade (all prices listed in Euros) IC/EC monthly upgrade 60,60* IC/EC monthly upgrade with subscription 51,40* *prices subject to change after December 31st, 2011 K Taking along your bicycle K A one-way trip between Kaldenkirchen and Venlo (Netherlands) K Travel with the Casino Bus (Hohensyburg) ZusatzTickets (Upgrade Tickets) (all prices listed in Euros) For All Price Levels Upgrade Ticket 2.60 Upgrade Ticket 4-Pack Please remember to stamp your ZusatzTicket (Upgrade Ticket) at the beginning of your trip! Tip: You can find more information regarding fares and arrival and departure schedules at your transport company s customer service centre (KundenCenter).

4 6 7 Travelling With VRR: The Price Levels Price Level A Valid for trips within one city Price Level B The ticket normally needed to travel to your neighbouring cities. Price Level C Usually for travelling between two neighbouring central tariff zones and to the adjacent tariff zones. Price Level D Tickets in price level D are valid throughout the entire VRR area. 9292ov (Niederlande) more information at 20 Nettetal/ Brüggen 30 Schwalmtal / Niederkrüchten 70 Wegberg Aachener Verkehrsverbund (AVV) more information at Verkehrsgemeinschaft Niederrhein (VGN) more information at 01 Kerken/ Wachtendonk 21 Kempen/ Grefrath/ Tönisvorst 31 Viersen 41 Willich 32 Krefeld 51 Korschenbroich 50 Mönchengladbach 72 Jüchen 22 Moers 42 Meerbusch 61 Grevenbroich 23 Duisburg Nord 33 Duisburg Mitte/Süd 52 Neuss/ Kaarst 63 Rommerskirchen 13 Dinslaken 24 Oberhausen 05 Dorsten 25 Bottrop/ Gladbeck 34 Mülheim/ Ruhr 06 Haltern 45 Essen VRR Süd Ratingen/ Heiligenhaus Mettmann/ Düsseldorf Wülfrath Mitte/Nord Dormagen 53 Düsseldorf Süd Verkehrsgemeinschaft Münsterland (VGM) more information at Erkrath/ Haan/ Hilden 74 Solingen 73 Langenfeld/ Monheim 35 Essen Mitte/Nord 15 Marl 17 Recklinghausen/ Herten 28 Hattingen/ 55 Sprockhövel Velbert 67 Schwelm/ Ennepetal/ 65 Wuppertal West Olfen Oer-Erkenschwick/Datteln 27 Herne 37 Dortmund Mitte/West 36 Bochum 66 Wuppertal Ost 75 Remscheid 26 Gelsenkirchen Castrop- Rauxel 29 Waltrop 47 Witten/ Wetter/ Herdecke Gevelsberg/ Breckerfeld Verkehrsverbund Rhein-Sieg (VRS) more information at Lünen 38 Dortmund Ost 58 Hagen 2150 Schwerte Verkehrsgemeinschaft Ruhr-Lippe (VRL) more information at Bergkamen 2390 Kamen 2490 Unna 2480 Holzwickede VRR tariff valid on all lines in VRR-VRL passage only VRR tariff only valid on certain lines

5 8 9 We Get You There: The Mobility Guarantee Traffic jams, parking offenders, breakdown or malfunction of vehicles or equipment these can all be reasons for delays. We still guarantee you mobility. The Mobility Guarantee allows you to take a taxi or a train that would require an upgrade ticket (IC/EC or ICE) to your destination. We will refund the cost to you if: K your preferred means of transportation departs more than 20 minutes later than scheduled in the timetable and K no other obvious means of transportation to your destination such as bus or tram is available. We will reimburse you the cost up to 20 Euros. You only need submit a request for a refund. The necessary forms are available from all transport companies or for download on the internet. No refund will be issued if the delay is caused by strike activity, an act of nature or terrorism (for example an environmental catastrophe, bomb threat etc.). Online Or With Your Mobile: The Journey Planner Looking to go somewhere? To find out the best way to get to your destination, try the online journey planner available on the VRR web site at On the German site you ll also find maps for every stop in the VRR area as well as route maps for all VRR cities. You can also access the journey planner with your WAPenabled mobile phone. (Please refer to your mobile phone s instruction manual to find out how to set your phone up for WAP services.) Here s how it works: K Enter the journey planner s WAP address manually: wap.vrr.de. K Or have us set your phone up for a nominal fee: simply send a text message to and save the download link to your mobile phone. Click on the link, and you re done. Most transport companies also offer up to the minute timetable information online (see pages 10/11). Tip: Other people included on your ticket are also entitled to the Mobility Guarantee. More information and a request for a refund can be found in the German language brochure Die Mobilitätsgarantie.

6 10 11 Your VRR Contacts: ABELLIO Rail NRW GmbH Eckeseyer Str Hagen ph / (0.09 Euro/minute Bahnen der Stadt Monheim GmbH Daimlerstr. 10 a Monheim ph / Bochum-Gelsenkirchener Straßenbahnen AG Universitätsstr Bochum BVR Busverkehr Rheinland GmbH KC Martinusstr Kaarst ph / /-17 KC Friedrichstr Velbert ph / /-22 DB Regio NRW GmbH Verkehrsbetrieb S-Bahn Rhein-Ruhr Hollestr Essen ph / (0.09 Euro/minute DSW21 (Dortmunder Stadtwerke AG) Deggingstr Dortmund Duisburger Verkehrsgesellschaft AG Bungertstr Duisburg ph / Essener Verkehrs-AG Zweigertstr Essen ph / Hagener Straßenbahn AG Am Pfannenofen Hagen ph / (0.09 Euro/minute Keolis Deutschland GmbH & Co. KG Niederlassung eurobahn Unionstr Hamm ph / (0.06 Euro/minute Mülheimer VerkehrsGesellschaft mbh Duisburger Str Mülheim an der Ruhr ph / Niederrheinische Verkehrsbetriebe AG Homberger Str Moers ph / (0.09 Euro/minute NVV AG Rheinstr Mönchengladbach ph / (0.09 Euro/minute Niederrheinwerke Viersen mobil GmbH Rektoratstr Viersen ph / NordWestBahn GmbH Alte Poststr Osnabrück ph / (14 ct/min. when calling via German land line, mobil phone max. 42 ct/min.) Prignitzer Eisenbahn GmbH Pritzwalker Straße Putlitz ph / Regiobahn Fahrbetriebsgesellschaft mbh An der Regiobahn Mettmann ph / Rheinbahn AG Hansaallee Düsseldorf ph / (0.09 Euro/minute StadtBus Dormagen GmbH Kirschfeld Dormagen ph / Stadtwerke Neuss GmbH Moselstr Neuss Tel / (0.09 Euro/minute Stadtwerke Oberhausen AG Max-Eyth-Str Oberhausen ph / (0.09 Euro/minute Stadtwerke Remscheid GmbH Neuenkamper Str Remscheid ph / Stadtwerke Solingen GmbH Verkehrsbetrieb Weidenstr Solingen ph / Straßenbahn Herne Castrop-Rauxel GmbH An der Linde Herne SWK MOBIL GmbH St.-Töniser Str Krefeld ph / (0.09 Euro/minute Verkehrsgesellschaft der Stadt Velbert mbh Thomasstr Velbert ph / Verkehrsgesellschaft Ennepe-Ruhr mbh Wuppermannshof Ennepetal ph / (0.09 Euro/minute Vestische Straßenbahnen GmbH Westerholter Str Herten WSW mobil GmbH Bromberger Str Wuppertal ph / Verkehrsverbund Rhein-Ruhr Augustastr Gelsenkirchen ph / (0.09 Euro/minute