Tools for Virtual Teams

Transkript

1 Tools for Virtual Teams PMI Chapter Meeting Frankfurt Jürgen Ruff, PMP SAP AG September 28, 2009

4 Summary of SAP Today SAP AG in 2008 revenues: billion Around 89,000 companies run SAP software Providing more than 25 industry solutions 48,561 SAP employees (June 30, 2009) 12 million users in 120+ countries team with us to Integrate their business processes Extend their competitive capabilities Get a better return on investment at a lower total cost of ownership Unique partner ecosystem More than 1.5 million community members (SDN and BPX) 15 Industry Value Networks SAP AG All rights reserved. / Page 4

5 SAP is Well Positioned for Growth Trusted business partner for ~89,000 companies the largest installed base in the enterprise software sector Deep vertical expertise with strategic solutions for more than 25 industries Great innovation power with 15,000+ developers Largest ecosystem in the industry system integrators, ISVs, OEMs, resellers, partners One of the top brands globally #31 according to BusinessWeek SAP AG All rights reserved. / Page 5

6 Transformation from a One-Product Company to a Multi-Product Company SOA Business User Solutions SOA SME Segment Client Server/ SAP R/3 Client Server/ mysap mysap SRM Industy Solutions mysap PLM mysap ERP mysap CRM Business Process Platform Industry Solutions SAP Business Suite SAP NetWeaver Composition mysap SCM CRM PLM SRM SCM ERP SAP NetWeaver Integration SAP AG All rights reserved. / Page 6

7 Complete Portfolio Covering Every Employee in Every Industry in Every Company User Adaptation Flexibility Extensibility Business Insights Duet / Alloy / Portal / Mobile BPM Composite Applications SAP BusinessObjects Portfolio Business Intelligence BI CPM GRC POA GRC Industry Core Processes Industry Specific Extensions Horizontal Core Processes Legacy SAP Business Suite OnDemand Extensions SAP Business All-in-One SAP Business ByDesign SAP Business One Integration SAP NetWeaver PI MDM LCM Large Companies Midsize Companies Small Co.s SAP AG All rights reserved. / Page 7

8 SAP SME Portfolio Overview What Does SAP SME Portfolio Offer? A Comprehensive Portfolio of Business Intelligence and Business Management Solutions To BEST FIT Your Needs. Business Intelligence Business Management Low EDGE Your Business Complexity / IT Expertise Solution Depth and Breadth High Tailored by 4,500+ local partners to fit your unique needs SAP AG All rights reserved. / Page 8

9 Why SAP Services? The breadth and depth you need to succeed 18,000+ SAP Services experts 7 Global Support Centers Unparalleled 24/7 customer and partner support, at a global level 35+ years of experience Strategic solutions in more than 25 industries Closed loop ecosystem from strategy to execution, including: 3,850+ partners 15 Industry Value Networks (IVNs) SAP user groups - global, regional, and local Our Customers Success is Our Success! SAP AG All rights reserved. / Page 9

10 SAP's Global R&D Organization Development Labs Bulgaria Canada China Germany France Hungary Ireland India Israel United States Co-Innovation Labs India Japan United States Research Centers Australia Canada China France Germany Great Britain Korea South Africa Switzerland United States SAP AG All rights reserved. / Page 10

11 Our employees around the globe represent over 100 nationalities Diversity is a fundamental driver of our business results SAP is proud of the unique contribution each individual makes, recognizing that our diverse human capital is the essence of our success Number of employees 48,561 FTEs Percentage of women 29% Average age 37.2 years Average seniority 5.4 years

14 Economic Trends Increasing Competition Companies have to meet the requirements of shorter development cycles and to succeed in global competition Employees react flexible to that and generate new ideas on how to realize competitive adantages by using latest technologies Globalization Company s alignment to global buying and selling markets Employees react flexible to changes, in order to find their role in crosscultural teams and act in global networks Life Cycles Product Life Cycles and the periods between new product development are getting shorter Continuous training of the employees is necessary SAP AG All rights reserved. / Page 14

15 Why Virtual Meetings? At a time when cost-saving measures are vital to a company s success, virtual meetings offer a viable and sensible alternative to time-consuming and expensive business trips. The market offers a number of virtual meeting tools, which provide fast, flexible, and cost-effective business communication across the globe. SAP AG All rights reserved. / Page 15

16 Virtual Meetings An Overview Virtual meetings is an umbrella term for the following online meeting scenarios: Audio Conferencing Video Conferencing Online Conferencing SAP AG All rights reserved. / Page 16

18 Audio Conferencing Audio conferencing allows you to set up and conduct live meetings over the telephone with multiple participants, wherever they may be in a hotel room, field office, or across town. You must organize a phone conference when using both online meeting tools. There are three options for audio conferencing: You use your digital phone set We recommend this option for meetings that you hold from your desk with a small number of participants You reserve a conference using an external provider for a specified date and time You use VOIP-Phone as mobile worker SAP AG All rights reserved. / Page 18

19 Tips Use button Mute or Halten if you re only listening Switch off your mobile / blackberry using a sound system Send the information for your conference call prior to the meeting SAP AG All rights reserved. / Page 19

23 What is TelePresence? TelePresence is a new technology that combines Rich Audio, High- Definition Video delivering an unique in-person experience - over the network TelePresence Meeting creates a live size, face-to-face meeting experience over the network, empowering users to interact and collaborate like never 3 x Cameras 3 x 65 Plasma Displays Projector Telephone SAP AG All rights reserved. / Page 23

26 General Tips and Tricks Preparation Preparation Invitations Exact information Draw participants attention to the necessity of finding a room for the meeting or collaboration where they will not be disturbed Agenda and any related documents Test the technical equipment thoroughly in advance Fall-back strategy SAP AG All rights reserved. / Page 26

27 General Tips and Tricks During the Meeting During the meeting Give meta information Encourage the participants Ensure that all participants can finish what they started saying Stay alert and interested Avoid/terminate discussions that digress from the topic Avoid unnecessary background noises SAP AG All rights reserved. / Page 27

28 Video Tips Video Reserve some time at the beginning of the session Explain your communication rules Speak clearly Ensure that all participants understand what is said Use only materials that suit the medium Position yourself favorably in relation to the camera If possible, wear plain, not patterned, clothes SAP AG All rights reserved. / Page 28

29 Audio and Telephone Tips Audio and Telephone Number of participants and the length of the conference Explain the communication rules Short round of introductions If participants join the conference once after it has started or leave the conference before it is over, greet them or say goodbye as appropriate Address participants directly by name Ensure that none of the participants speaks for too long at once Silence does not mean consent Ask for a summary at the end of the meeting SAP AG All rights reserved. / Page 29

30 Suggested Reading Jaclyn Kostner Virtual Leadership: Secrets From the Round Table for the Multi-Site Manager ISBN: , June 1996, Warner Books, approx. U.S.$14 König Artus und die virtuelle Tafelrunde. Wie Sie Teams aus der Ferne zu Höchstleistungen führen ISBN: X, Februar 2002, Signum, ca. 19,90 SAP AG All rights reserved. / Page 30

31 Suggested Reading Trina Hoefling Working Virtually, Managing People for Successful Virtual Teams and Organizations, ISBN: X, Stylus Publishing, approx. 18 Deborah Jude-York, Lauren D. Davis, Susan L. Wise Virtual Teaming, Breaking the Boundaries of Time and Place, ISBN: , Crisp Publications, approx. 13 Jessica Lipnack, Jeffrey Stamps People Working Across Boundaries with Technology, ISBN: , John Wiley, second edition, approx. 28 SAP AG All rights reserved. / Page 31

32 SAP Top Ten in Social Networking (Study on social engagement by U.S. consulting firm Altimeter Group and social media platform Wetpaint, SAP News) SAP took ninth place in the study s ranking SAP uses a total of 10 different communication channels The company s main platform is the SAP Community Network (SCN). 1.7 million registered users Take part in a range of forums, Wikis, and blogs with around 5,000 blogging regularly a dedicated YouTube channel Facebook profile eight official Twitter feeds SAP AG All rights reserved. / Page 32

36 Thank you! Contact: Jürgen Ruff, PMP Knowledge Management SAP Business ByDesign T: M: E: juergen.ruff@sap.com SAP 2007 / ZM1011 / Page 36 / Only for internal use! SAP AG All rights reserved. / Page 36

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