SAP Customer Activity Repository Welcome to CAR Trial. Public
What is the SAP Customer Activity Repository? A common data foundation providing real time data access, visibility, & analytics. One set of real time data and insight across channels, products and operations that previously were spread over multiple applications High-speed analytics delivers a single view of customer demand across all channels Up the minute view of the customer from wherever they choose to engage with you 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 2
Fiori Launch Pad - The starting point for all trial scenarios Explore your demo company and demo data Available trial scenarios Multichannel Sales Analysis for Regional Manager (SAP Fiori KPIs) Sales Analysis for Regional Manager (Sample with SAP Lumira) Value Driver Tree, Key Item List and Affinity Analysis (Integration into Sales Insight for Retail) Retail Customer Segmentation (Integration into Hybris Marketing) Mobile Consumer Application (Sample Implementation) 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 3
Your trial company North East Retail Data in 7 stores in 5 states in the north east Boston MASSACHUSETTS 24 1Web -Channel Brooklyn Manhattan Long Island NEW YORK Months POS-Data 7Stores Trenton NEW JERSEY Philadelphia PENNSYLVANIA Wilmington DELAWARE 30% Identified Walk In transactions with customer numbers ~400-1000 Transactions per store/day ~10-40 Average number of items per basket 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 4
Your trial data available merchandise categories Walk-In Web Channel 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 5
Available Scenarios
Multichannel Sales Analysis for Regional Manager (SAP Fiori KPI s) KPI s for Net Sales, Gross Margin, Number of Transactions, Average Transaction Value, Items per Transaction Insights for the selected KPI, on performance by channel, location, category and article Navigation from high level data to more detailed category and article data by drilling down and filtering on the data 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 7
Sales Analysis for Regional Manager (Sample with SAP Lumira) 7 Days Sales Overview for senior level business users Quick Overviews for Sales & Promo Detail - Last 7 Days or the Sales & Gross Margin Detail- Last 7 Days storyboards Promotion Analysis Last 7 Days Top Sales with Gross Margin Storyboards with maximum flexibility to filter report data on the fly 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 8
Value Driver Tree, Key Item List and Affinity Analysis (Integration into Sales Insight for Retail) Identify affinities between products or merchandise categories Define a personalized key item list by weighing KPI s like profit, net sales and sales quantities according to your priorities. Identify at one glance potential reasons of profit increase or decrease using the value driver tree. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 9
Retail Customer Segmentation (Integration into Hybris Marketing) Segment by customer attributes as country, city, postal code Analyze by customer contact data: customer type, registration channel Customer transaction data from SAP Customer Activity Repository: transaction date, article, channel, sales quantities, revenues 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 10
Mobile Consumer Application (Sample Implementation) Example implementation* for a demo company (North Eastern Grocery) showing: Loyalty scenario using SAP CAR Data Product recommendation Customer identification without having to carry loyalty card Simplified return scenario without paper receipt *documentation of the implementation as an example can be found on SAP Community Network: Vist our Community on SCN: SAP Customer Activity Repository Partner Development Center 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 11
Appendix
Customer Activity Repository SAP PMR ymkt* Lumira SAP BW ** SAP IS Retail Master Data Sales Documents Inventory POS Data Transfer & Audit Multichannel Sales CAR on SAP HANA Virtual Data Models (HANA Live) in-memory computing Unified Demand Forecast On Shelf Availability Algorithm SAP CRM Customer Data *Hybris Marketing ** optional co-deployment 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 13
2015 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forwardlooking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 14
2015 SAP SE oder ein SAP-Konzernunternehmen. Alle Rechte vorbehalten. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP SE oder ein SAP-Konzernunternehmen nicht gestattet. SAP und andere in diesem Dokument erwähnte Produkte und Dienstleistungen von SAP sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP SE (oder von einem SAP-Konzernunternehmen) in Deutschland und verschiedenen anderen Ländern weltweit. Weitere Hinweise und Informationen zum Markenrecht finden Sie unter http://global.sap.com/corporate-de/legal/copyright/index.epx. Die von SAP SE oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten. Produkte können länderspezifische Unterschiede aufweisen. Die vorliegenden Unterlagen werden von der SAP SE oder einem SAP-Konzernunternehmen bereitgestellt und dienen ausschließlich zu Informationszwecken. Die SAP SE oder ihre Konzernunternehmen übernehmen keinerlei Haftung oder Gewährleistung für Fehler oder Unvollständigkeiten in dieser Publikation. Die SAP SE oder ein SAP-Konzernunternehmen steht lediglich für Produkte und Dienstleistungen nach der Maßgabe ein, die in der Vereinbarung über die jeweiligen Produkte und Dienstleistungen ausdrücklich geregelt ist. Keine der hierin enthaltenen Informationen ist als zusätzliche Garantie zu interpretieren. Insbesondere sind die SAP SE oder ihre Konzernunternehmen in keiner Weise verpflichtet, in dieser Publikation oder einer zugehörigen Präsentation dargestellte Geschäftsabläufe zu verfolgen oder hierin wiedergegebene Funktionen zu entwickeln oder zu veröffentlichen. Diese Publikation oder eine zugehörige Präsentation, die Strategie und etwaige künftige Entwicklungen, Produkte und/oder Plattformen der SAP SE oder ihrer Konzernunternehmen können von der SAP SE oder ihren Konzernunternehmen jederzeit und ohne Angabe von Gründen unangekündigt geändert werden. Die in dieser Publikation enthaltenen Informationen stellen keine Zusage, kein Versprechen und keine rechtliche Verpflichtung zur Lieferung von Material, Code oder Funktionen dar. Sämtliche vorausschauenden Aussagen unterliegen unterschiedlichen Risiken und Unsicherheiten, durch die die tatsächlichen Ergebnisse von den Erwartungen abweichen können. Die vorausschauenden Aussagen geben die Sicht zu dem Zeitpunkt wieder, zu dem sie getätigt wurden. Dem Leser wird empfohlen, diesen Aussagen kein übertriebenes Vertrauen zu schenken und sich bei Kaufentscheidungen nicht auf sie zu stützen. 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 15