Mobility 2.0 Examples and Activities of the RMV

Mobility 2.0 Examples and Activities of the RMV Marco Gennaro www.rms-consult.de

Outline Our motivation Customers expectations Technological development Qualified data as basics Current services of RMV Outlook Seite 2

What is our motivation? With the latest, state-of-the-art information system we can make public transport more appealing to our customers. Passenger information services are comparatively less expensive than other investments in PT. Today s technical developments can provide support for our customers in an attractive and simple way. Seite 3

What is our belief? A well-developed passenger information system is customer oriented, is well connected, organized and structured, chooses the most efficient technical solutions from a vast variety, direct the customers towards our desired communication channel. Seite 4

What does the customer expect? accurate location -based prompt clear complete accessible by mobile devices travel information individuallybased realtime Quelle: http://office.microsoft.com Seite 5

Importance of Geoinformation 80% of all decisions have a geo-reference! Geoinformation for modernisation of administrative structures and processes Quelle: http://office.microsoft.com Seite 6

Importance of Realtime Data Realtime Information is established in everyday life as well Stock exchange, ticker e.g. sporting events Traffic situation, punctuality... Quelle: Deutsche Bahn AG Seite 7

What is technology able to do? Quelle: http://office.microsoft.com Seite 8

Technical development and passenger information 70 s 80 s 90 s 2000-2009 2010 -... Seite 9

Smart phone facts (2013) plattform Google Android market share (%) 78,6 Apple ios 15,2 Windows Phone 3,3 other 2,9 More than 1 billion smart phones sold worldwide in 2013 In Germany, two out of three mobile phones is a smart phone The statistic is even higher in Singapore: market penetration 87% Seite 10

Qualified data M O B I L I T Y 2. 0 What are the basics? geoinformation real-time infrastructure scheduled timetable standards Quelle: http://office.microsoft.com Seite 11

Example: detailed stop data infrastructure stop pole area Seite 12

Example: detailed stop data Pole infrastructure Pole Seite 13

Example: mapping of bus routes geoinformation direct route detailed route mapped route Seite 14

Digression M O B I L I T Y 2. 0 Why accessibility is important Legal requirements Convention on the Rights of Persons with Disabilities (CRPD, UN 2008) Behindertengleichstellungsgesetz (Parity Law for Persons with Disabilities; BGG, 2002) PBefG (Passenger Transport Act, amendment 2013) PT has to be fully accessible until 2020 Seite 15 Quelle: http://office.microsoft.com

Digression M O B I L I T Y 2. 0 Why accessibility is important A fully accessible environment is attractive: essential for 10 % of the population, necessary for 40 % and comfortable for 100 %. Quelle: http://office.microsoft.com accessibility is established in law and attractive for all. The same goes for the information! Seite 16

What are the results of our efforts? Process chain in Public Transport search book pay Services Internet HandyPortal RMV-App Chip-Card Seite 17

Demonstration of fully accessible online information Persona Hildegard Krause 69 years, widowed, pensioner Walking handicap, prefers lowfloor vehicles and escalators or elevators PT occasional user, journeys for shopping or free time Scenario a) Visit of a friend: journey from A to B with a change in consideration of individual handicap/mobility needs b) Shopping in the city: journey from A to B with incident and alternative route Quelle: IP-KOM-ÖV Seite 18

Fully accessible online information at the RMV Search profiles for different user groups use also sections without information about barrier-free travelling 2012 Rhein-Main-Verkehrsverbund Servicegesellschaft mbh (rms GmbH) Stand Mai 2012 Seite 19

Fully accessible online information at the RMV individual settings (in addition to search profiles) 2012 Rhein-Main-Verkehrsverbund Servicegesellschaft mbh (rms GmbH) Stand Mai 2012 Seite 20

Fully accessible online information at the RMV 2012 Rhein-Main-Verkehrsverbund Servicegesellschaft mbh (rms GmbH) Stand Mai 2012 Seite 21

Fully accessible online information at the RMV 2012 Rhein-Main-Verkehrsverbund Servicegesellschaft mbh (rms GmbH) Stand Mai 2012 Seite 22

Fully accessible travel chains in information systems Regular timetable information widely uniform changing-times e.g. Frankfurt Main Station, 7 minutes /BMWi BAIMplus /BMWi BAIMplus New timetable information Changing points are individually calculated and selected according to the special needs of users regarding the types of ways: distance by foot, access into vehicles etc. Seite 23

sections with complete information (yellow) Fully accessible online information at the RMV no detailed information about this station no detailed information about this vehicle user can give input 2012 Rhein-Main-Verkehrsverbund Servicegesellschaft mbh (rms GmbH) Stand Mai 2012 Seite 24

Fully accessible online information at the RMV detailed information about footways, doors detailed information about elevators 2012 Rhein-Main-Verkehrsverbund Servicegesellschaft mbh (rms GmbH) Stand Mai 2012 Seite 25

Fully accessible online information at the RMV connection with malfunctioning elevators alternative route based on realtime data avoiding the failure 2012 Rhein-Main-Verkehrsverbund Servicegesellschaft mbh (rms GmbH) Stand Mai 2012 Seite 26

Fully accessible online information at the RMV MeinRMV personalized services 2012 Rhein-Main-Verkehrsverbund Servicegesellschaft mbh (rms GmbH) Stand Mai 2012 Seite 27

Fully accessible online information at the RMV Mobile devices Access to personalized information locations routes search profiles 2012 Rhein-Main-Verkehrsverbund Servicegesellschaft mbh (rms GmbH) Stand Mai 2012 Seite 28

Fully accessible online information at the RMV Results optimized for mobile devices Quelle: Seite RMV 29

Demonstration of the RMV online time table information Persona Maria Ziegler Age 22, single, student Likes current information, flexible planning of routes and additional information regarding leissure activities PT power user, journeys for education, shopping and free time Scenario a) Journey from the University of Frankfurt/M to the college of Offenbach/M b) Weekend trip to a POI Quelle: IP-KOM-ÖV Seite 30

Online time table information, scenario b) Seite 31

Demonstration of the RMV HandyPortal Persona Bernd Lorenz Age 51, married, 2 kids, marketing manager Wants routing and navigation like he is used to from his car navigation system; last option user Scenario a) business trip, road closure in city, car journey to the next car park, change to PT b) spontaneous visit of a cabaret Quelle: IP-KOM-ÖV Seite 35

RMV-HandyPortal, scenario road closure Seite 36

RMV-HandyPortal, scenario road closure Seite 37

RMV-HandyPortal, scenario visit of a cabaret Seite 38

RMV-HandyPortal, scenario visit of a cabaret Seite 39

What will the future bring? R&D-projects namo DYNAMO Quelle: http://office.microsoft.com Seite 40

Motivation Constant, Autonomous Mobility for Elderly Passengers Today s demographic shows society is getting older Improve and expand on existing services Goals Provide the means for autonomous mobility for elderly people outside their home Offer contstant information regarding the entire journey for each individual by using modern passenger assistance systems Quelle: istockfotos.com/rapideye Seite 41

DYNAMO Dynamic Continuous Mobility Information Motivation Target group oriented information can make PT more appealing to the customers Development of future-compliant and constant services for our customers Goals Intermodal trips are getting more flexible, more comfortable and safer Development and implementation of dynamic information systems for passengers Seite 42

Conclusion The RMV is actively designing Mobility 2.0 according to the needs of its customers Specific information for all users, especially for handicapped and elderly people Putting together and merging information for all means of mobility Creating the necessary basics for innovative services (e.g. geographical information or back-end systems) Pushing the envelope when developing standards for mobility beyond the region Supporting innovation of up-to-date services and customer focus (R&D) Seite 43

Thank you very much for your attention! Marco F. Gennaro Head of Division for Data Management and Distribution Management Phone: +49 (0)69 / 2 73 07-2 21 Fax: +49 (0)69 / 2 73 07-4 78 Mail: mgennaro@rms-consult.de Rhein-Main-Verkehrsverbund Servicegesellschaft mbh Am Hauptbahnhof 6 60329 Frankfurt am Main Germany www.rms-consult.de Seite 44