Training for Applications with Customer Relationship Management (CRM) in SAP CRM Courses Listed Einsteiger SAPCRM - Überblick SAP CRM Fortgeschrittene CR100 - CRM Grundlagen Customizing CR500 - CRM Middleware CR580 - SAP CRM User Interface TCRM10 - CRM Fundamentals I TCRM - CRM Fundamentals II Zertifizierung C_TCRM_73 - SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 Average time to complete is 16 day(s) Last updated on: 04 Oct 18 Page 1 von
All available schedules in your selection TCRM CRM Fundamentals II Germany EHP3 FOR CRM 7.0 German 6 May - 17 May 19 6,900.00 (EUR) Germany EHP3 FOR CRM 7.0 German 4 Nov - 15 Nov 19 6,900.00 (EUR) TCRM10 CRM Fundamentals I Germany EHP3 FOR CRM 7.0 German 18 Mar - 22 Mar 19 3,450.00 (EUR) Germany EHP3 FOR CRM 7.0 German 23 Sep - 27 Sep 19 3,450.00 (EUR) CR500 CRM Middleware Germany EHP3 FOR CRM 7.0 German 29 Jul - 30 Jul 19 1,380.00 (EUR) Page 2 von
CR580 SAP CRM User Interface Germany EHP3 FOR CRM 7.0 German 5 Nov - 8 Nov 18 2,760.00 (EUR) Germany EHP3 FOR CRM 7.0 German 4 Mar - 7 Mar 19 2,760.00 (EUR) Germany EHP3 FOR CRM 7.0 German 8 Jul - 11 Jul 19 2,760.00 (EUR) Germany EHP3 FOR CRM 7.0 German 18 Nov - 21 Nov 19 2,760.00 (EUR) Page 3 von
CR580 SAP CRM User Interface (continued) There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been scheduled. SAPCRM Überblick SAP CRM Germany EHP3 FOR CRM 7.0 German 19 Nov - 21 Nov 18 2,070.00 (EUR) Germany EHP3 FOR CRM 7.0 German 27 Mar - 29 Mar 19 2,070.00 (EUR) Germany EHP3 FOR CRM 7.0 German 28 Oct - 30 Oct 19 2,070.00 (EUR) CR100 CRM Grundlagen Customizing Germany EHP3 FOR CRM 7.0 German 12 Nov - 16 Nov 18 3,450.00 (EUR) Germany EHP3 FOR CRM 7.0 German 21 Jan - 25 Jan 19 3,450.00 (EUR) Germany EHP3 FOR CRM 7.0 German 8 Apr - 12 Apr 19 3,450.00 (EUR) Page 4 von
CR100 CRM Grundlagen Customizing (continued) Germany EHP3 FOR CRM 7.0 German 24 Jun - 28 Jun 19 3,450.00 (EUR) Germany EHP3 FOR CRM 7.0 German 14 Oct - 18 Oct 19 3,450.00 (EUR) C_TCRM_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 Germany SEE CERTIFICATION DETAIL German 2 Nov - 2 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 9 Nov - 9 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 16 Nov - 16 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 16 Nov - 16 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 23 Nov - 23 Nov 18 400.00 (EUR) Page 5 von
C_TCRM_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Germany SEE CERTIFICATION DETAIL German 23 Nov - 23 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 23 Nov - 23 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 23 Nov - 23 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 26 Nov - 26 Nov 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Page 6 von
C_TCRM_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Germany SEE CERTIFICATION DETAIL German 7 Dec - 7 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 14 Dec - 14 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 21 Dec - 21 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 21 Dec - 21 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 21 Dec - 21 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 21 Dec - 21 Dec 18 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 11 Jan - 11 Jan 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 11 Jan - 11 Jan 19 400.00 (EUR) Page 7 von
C_TCRM_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Germany SEE CERTIFICATION DETAIL German 11 Jan - 11 Jan 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 11 Jan - 11 Jan 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 11 Jan - 11 Jan 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 18 Jan - 18 Jan 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 25 Jan - 25 Jan 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 25 Jan - 25 Jan 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 1 Feb - 1 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 1 Feb - 1 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 1 Feb - 1 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 1 Feb - 1 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 8 Feb - 8 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 8 Feb - 8 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 8 Feb - 8 Feb 19 400.00 (EUR) Page 8 von
C_TCRM_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Germany SEE CERTIFICATION DETAIL German 8 Feb - 8 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 15 Feb - 15 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 22 Feb - 22 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 22 Feb - 22 Feb 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 1 Mar - 1 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 1 Mar - 1 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 1 Mar - 1 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 1 Mar - 1 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 8 Mar - 8 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 8 Mar - 8 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 8 Mar - 8 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 8 Mar - 8 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 13 Mar - 13 Mar 19 400.00 (EUR) Page 9 von
C_TCRM_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Germany SEE CERTIFICATION DETAIL German 15 Mar - 15 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 15 Mar - 15 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 15 Mar - 15 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 15 Mar - 15 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 22 Mar - 22 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 25 Mar - 25 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 29 Mar - 29 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 29 Mar - 29 Mar 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 5 Apr - 5 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 5 Apr - 5 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 5 Apr - 5 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 12 Apr - 12 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 12 Apr - 12 Apr 19 400.00 (EUR) Page 10 von
C_TCRM_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Germany SEE CERTIFICATION DETAIL German 12 Apr - 12 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 12 Apr - 12 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 26 Apr - 26 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 26 Apr - 26 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 26 Apr - 26 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 26 Apr - 26 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 26 Apr - 26 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 26 Apr - 26 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 26 Apr - 26 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 26 Apr - 26 Apr 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 3 May - 3 May 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 10 May - 10 May 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 17 May - 17 May 19 400.00 (EUR) Page 11 von
C_TCRM_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 Germany SEE CERTIFICATION DETAIL German 17 May - 17 May 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 17 May - 17 May 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German May - May 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 24 May - 24 May 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 24 May - 24 May 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Jun - 7 Jun 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Jun - 7 Jun 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Jun - 7 Jun 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Jun - 7 Jun 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Jun - 7 Jun 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Jun - 7 Jun 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 7 Jun - 7 Jun 19 400.00 (EUR) Germany SEE CERTIFICATION DETAIL German 14 Jun - 14 Jun 19 400.00 (EUR) Page 12 von
TCRM - CRM Fundamentals II Dauer 10 Tage Ziele Nach dem Besuch dieser Schulung können Sie das Basiswissen, welches ein Solution Consultant CRM für alle Beraterprofile benötigt, anwenden Zielgruppe Solution Consultants, die für die Einführung des Customer Relationship Management mit SAP CRM verantwortlich sind User-Interface (UI)-Technologie in SAP CRM Fallstudie: Implementierung von Beispielszenarien anhand vorgegebener Geschäftsprozesse Hinweise Die Zertifizierungsprüfung zum SAP Certified Application Associate CRM Fundamentals with SAP CRM 7.0 EHP2" über den Inhalt der Schulung TCRM10 und TCRM findet am letzten Kurstag statt und ist in der Schulungsdauer berücksichtigt. Erforderliches Wissen Betriebswirtschaftliche Grundkenntnisse der CRM-Prozesse und des CRM Konzeptes TCRM10 (CRM Fundamentals I) Softwarerelease SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Inhalt Customizing CRM Grundlagen - CRM Geschäftsvorgänge Überblick über die generischen Funktionen der Geschäftsvorgänge Aktivitätsmanagement Customizing für diese jeweiligen Funktionen Customizing CRM Grundlagen Vorgangssteuerung und Findung Partnerfindung Aktionen Überblick Preisfindung in CRM CRM Fakturierung CRM-Middleware: grundlegende Konzepte der CRM-Middleware, Verwaltung der Replikation, Datenaustausch, Monitoring und Fehlerbehandlung Page 13 von
TCRM10 - CRM Fundamentals I Dauer 5 Tage Ziele Nach dem Besuch dieser Schulung können Sie: das Basiswissen, welches ein Solution Consultant CRM für alle Beraterprofile benötigt, anwenden Zielgruppe Solution Consultants, die für die Einführung des Customer Relationship Management mit SAP CRM verantwortlich sind Erforderliches Wissen Betriebswirtschaftliche Grundkenntnisse über CRM-Prozesse und Konzepte Softwarerelease SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Inhalt Überblick über die Anwendung SAP CRM: Grundlagen und Architektur Überblick über die Schlüsselbereiche (Marketing, Web Channel, Partner Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation) Customizing CRM Grundlagen CRM Grunddaten: Geschäftspartner Organisationsmodell Produktstamm Customizing der aufgeführten CRM Grunddaten Page 14 von
CR500 - CRM Middleware Dauer 2 days Ziele Explain the internal data processing of the CRM Middleware Set up and monitor the connection between SAP CRM and SAP ERP Monitor the flow of data within the CRM Middleware Zielgruppe Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware Erforderliches Wissen SAPCRM (Überblick SAP Customer Relationship Management) Softwarerelease SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Inhalt Introduction to the CRM architecture and CRM Middleware Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring Connecting an external system using the XIF adapter Business Warehouse adapter Page 15 von
CR580 - SAP CRM User Interface Dauer 4 Tage Ziele Den Schulungsteilnehmern wird ein Überblick über das CRM WebClient User Interface vermittelt. Des Weiteren lernen die Teilnehmer eine Reihe Standard- Hilfsmittel kennen, die für die Umsetzung typischer Anpassungserfordernisse der Benutzungsoberfläche verwendet werden können. Hinweise Die Schulung CR580 bezieht sich auf das seit Release SAP CRM 07 verwendete SAP CRM WebClient User Interface. Im Rahmen dieser Schulung werden Standard-Funktionen und Tools für die UI Konfiguration vorgestellt. In dieser Schulung wird keine UI Programmierung durchgeführt. Zielgruppe Kunden, SAP Berater und Mitglieder des Projektteams, die in die Konfiguration des SAP CRM WebClient User Interfaces involviert sind Erforderliches Wissen SAPCRM (Überblick über SAP Customer Relationship Management) Grundlegende Kenntnisse der SAP Technologie Softwarerelease SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP6 Inhalt SAP CRM User Interface Überblick UI Konzept Customizing der Benutzerrollen sowie der Navigationsleiste Überblick über die CRM WebClient Architektur UI-Konfigurationstool Anwendungserweiterungstool und Easy Enhancement Workbench Komponentenerweiterungskonzept Skin Konfiguration Page 16 von
SAPCRM - Überblick SAP CRM Dauer 3 days Ziele Die Schulung vermittelt Ihnen ein Verständnis, wie Sie von der Implementierung von SAP CRM Szenarien profitieren können. Zielgruppe Kunden, Mitglieder des Projektteams und Interessenten, die einen Überblick über die Anwendung SAP Customer Relationship Management und die darin abgedeckten Prozesse erhalten wollen SAP Berater und Partner Hinweise Die Schulung ist anhand einer Fallstudie entlang der funktionalen und kanalorientierten Schlüsselbereiche und Szenarien der Anwendung SAP CRM aufgebaut. Die Schulung beinhaltet Demonstrationen und Übungen am System. Bei dieser Schulung handelt es sich um eine Einführungsveranstaltung in die Anwendung SAP CRM, das Einrichten (Customizing) der gezeigten Szenarien ist nicht Bestandteil dieser Schulung. Erforderliches Wissen Keines Softwarerelease SAP CRM 7.0 EHP3 Inhalt Introduction to: Fundamentals and architecture of SAP CRM SAP CRM Marketing SAP CRM Web Channel (E-Commerce) SAP CRM Partner Channel Management SAP CRM Sales SAP CRM Interaction Center SAP CRM Service SAP CRM Field Applications SAP CRM Analytics Implementation & operation of SAP CRM Page 17 von
CR100 - CRM Grundlagen Customizing Dauer 5 Tage Ziele Den Schulungsteilnehmern wird ein tiefergehendes Verständnis der CRM- Grunddaten, ausgesuchter CRM-Grundlagenfunktionen sowie das zugehörige Customizing derselbigen vermittelt. Zielgruppe Kunden und Mitglieder des Projektteams, die ein tiefergehendes Verständnis der CRM-Grunddaten, Grundfunktionalitäten sowie Customizinggrundlagen erhalten wollen SAP Berater und Partner Vorgangssteuerung und Findungen Partnerfindung Aktionen Überblick über die Preisfindung in CRM CRM Fakturierung Grundlegende Konzepte der CRM Middleware Einführung in das CRM WebClient User Interface Hinweise In dieser Schulung werden nur Grunddaten und Funktionen im CRM Enterprise System behandelt. Weder die Schlüsselbereiche Web Channel bzw. Field Applications noch spezifische Interaction Center Funktionen sind Bestandteil der Schulung. Erforderliches Wissen SCM600 (Prozesse im Vertrieb) Softwarerelease SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Inhalt CRM Grunddaten: Account Management Organisationsmodell Produktstamm und jeweils das zugehörige Customizing CRM-Geschäftsvorgänge Überblick über die generischen Funktionen der Geschäftsvorgänge Aktivitätenmanagement und jeweils das Customizing in Grundzügen Page 18 von
COURSES LISTING C_TCRM_73 - SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 Beschreibung The certification "SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3" verifies the basic knowledge in the area of the SAP Customer Relationship Management. This certificate proves that the candidate has a basic overall understanding within this consultant profile of the CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is the ideal -although not mandatory- prerequisite for the qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM. Number of questions Dauer 180 Hinweise To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system). Page 19 von
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