Englisch für Mitarbeiterinnen und Mitarbeiter der Landeshauptstadt München Konzept

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1 Anlage 2 Englisch für Mitarbeiterinnen und Mitarbeiter der Landeshauptstadt München Konzept Gute Englischkenntnisse werden im europäischen Kontext mehr und mehr zur Schlüsselqualifikation für den einzelnen und die Institution. Diese Vorgaben schlagen sich auch im Stadtratsbeschluss Europapolitische Strategie der Landeshauptstadt München nieder. Dort heißt es: Daher hat sich die LHM zum Ziel gesetzt, Englisch - Kurse mit spezifischem EU- Vokabular sowohl für Führungskräfte als auch für MitarbeiterInnen anzubieten Diese Situationen zeigen, dass gute Qualifikationen in der sich immer stärker etablierenden Arbeitssprache Englisch eine unerlässliche Voraussetzung sind, um sich im europäischen Kontext sicher zu bewegen und die Interessen der LHM wirksam zu vertreten. Das Kursprogramm versteht sich als Angebot für Mitarbeiterinnen und Mitarbeiter der Landeshauptstadt München mit Vorkenntnissen im Bereich A2 bis C1 /C2 des Europäischen Referenzrahmens. Mittelfristig angestrebt wird ein B1-Niveau für alle diejenigen, die in ihrem europapolitischen Aufgabenkontext mit der Sprache in Kontakt kommen. Auch wenn dies ein für die Landeshauptstadt und ihre europapolitische Strategie wichtiges Ziel ist, so sind Auffrischung, Erweiterung und Vertiefung vorhandener Kenntnisse gerade im Kontext der Arbeit in EU- Projekten nicht zu vernachlässigen. Hier handelt es sich mit zunehmender Sprachkompetenz um Fertigkeiten, die über die reine Sprachbeherrschung hinausgehen und interkulturelle Kompetenz, Verhandlungskompetenz und Sicherheit im Rahmen von Meetings und Präsentationen vermitteln. Die hierdurch gewonnene sprachliche Kompetenz unterstützt die Mitarbeiterinnen und Mitarbeitern dabei, interkulturelle Fallstricke zu umgehen und sich in jeder Situation in der Fremdsprache so sicher zu fühlen, dass sie sich auf die Gesprächsinhalte konzentrieren können. Schulungsangebot Das Angebot deckt Kurse auf den Niveaustufen A2 bis C1 /C2 des Europäischen Referenzrahmens ab. Neben der Stufenbeschreibung macht der Europäische Referenzrahmen auch eine Angabe über die Anzahl der Unterrichtseinheiten, die zum Abschluss der Stufe zugrunde gelegt werden. Diese Vorgaben sind bei den angegebenen Doppelstunden berücksichtigt. Für die Schulung werden neben dem Dozentenhonorar Sachkosten und Kosten für Eigenpersonal berechnet. Zusätzlich fällt 20% der Zwischensumme für allgemeine VHS-Kosten an. Die Kosten finden sich

2 beim jeweiligen Angebot aufgeführt. Die Mehrwertsteuer entfällt ( 4 Nr. 22a UStG). Die Preise der Münchner Volkshochschule verstehen sich daher brutto wie netto. A2: Inhalten (z.b. Englisch am Telefon, Korrespondenz, Besucher betreuen). Das Lehrmaterial bereitet gleichzeitig auf die Anforderungen des BULATS- Tests vor. Am Ende des Kurses haben die Teilnehmerinnen und Teilnehmer die Stufe A2 abgeschlossen. 45 DS, 6-12 TN, 3372, - 30 TN B1: Inhalten (z.b. Englisch am Telefon, Korrespondenz, Präsentationen, Meetings). Das Lehrmaterial bereitet gleichzeitig auf die Anforderungen des BULATS-Tests vor. Am Ende des Kurses haben die Teilnehmerinnen und Teilnehmer die Stufe B1 abgeschlossen. 45 DS, 6-12 TN, 3372, TN Telephoning In this workshop you will learn all you need to know to use the telephone in English including answering the telephone, taking and leaving messages, making appointments, and confirming information. Grammar and telephone vocabulary will be reviewed and listening skills will be emphasized in this workshop. 8 DS, 6-10 TN, 1152, - 30 TN You ve got mail: English for s The focus of this course will be writing s in a business context. Learn the key language of s and find out how to distinguish different styles. 8 DS, 6-12 TN, 1152, - 30 TN English for Customer Care This course is for those of you who need to communicate with their customers in English, whether in person, over the phone, or in writing. Learn how to deal effectively with customers. 8 DS, 6-10 TN, 1152, - 20 TN Marketing your city Learn how to deal with international customers and visitors at the trade fair. How can you answer questions politely, tell them about your city and answer questions they may have? This course will help you develop your vocabulary and your skills. 10 DS, 6-12 TN, 1272, - 20 TN Applying for EU funding

3 Before you can start your work in an EU context you need to apply for funding. Learn how to fill in the necessary forms and how to use the right language to make your project sound worth doing. 20 DS, 6-12 TN, 1872, - 20 TN Working in EU projects When you are part of an EU project a lot needs thinking about. You need to take part in meetings or chair them, you need to give presentations, and, above all, you need to make sure you become a functioning team. We will focus on the relevant language for these situations and learn about how to deal with cultural differences. 20 DS, 6-12 TN, 1872, - 11 TN Writing an article in English You know your field but are not sure how to put your thoughts on paper. In this course you will learn how to structure a text and link the individual parts. It will give you a guideline for further texts you will have to write. 12 DS, 6-12 TN, 1392, - 20 TN English for architects In your job you meet with colleagues from different countries and need to show them around a building site. Learn how to express yourself confidently in these situations and be prepared to know the words you need to describe what you see. 20 DS, 6-12 TN, 1872, TN B2: Inhalten (z.b. Englisch am Telefon, Korrespondenz, Präsentationen, Meetings). Das Lehrmaterial bereitet Sie gleichzeitig auf die Anforderungen des BULATS-Tests vor. Am Ende des Kurses haben Sie die Stufe B 2 abgeschlossen. 45 DS, 6-12 TN, 3372, - 50 TN Presenting with Impact When you are involved in international projects you need well - developed presentation skills. In this course you will learn and practise some basic presentation techniques such as structuring your presentation using signposting phrases, making the best of visual aids or using convincing body language. We will also look at some more advanced presentation skills such as building rapport with the audience and handling questions effectively. 12 DS, 6-10 TN, 1392, - 40 TN Business Communication This seminar is for those people who require English for business trips, meetings, negotiations and presentations. We will explore ways to communicate in English in different business situations and do plenty of role plays. We will also talk about what is important when dealing with business partners from different countries.

4 8 DS, 6-10 TN, 1152, - 50 TN Working in EU projects When you are part of an EU project a lot needs thinking about. You need to take part in meetings or chair them, you need to give presentations, and, above all, you need to make sure you become a functioning team. We will focus on the relevant language for these situations and learn about how to deal with cultural differences. 20 DS, 6-12 TN, 1872, - 15 TN When Things go Wrong Part of your job is dealing with international customers or partners. No matter how careful you are, you may occasionally be faced with a "sensitive" situation where you have to be both diplomatic and polite. This seminar focuses on dealing with unpleasant situations on the telephone or face - to - face. 8 DS, 6-10 TN, 1152, - 15 TN Feedback that works In this course we will have a look at the importance of giving and receiving constructive feedback. Basic techniques for both giving and receiving feedback will be dealt with, together with advanced techniques like sandwich feedback, fogging or making the best out of critical feedback. The course contains effective role - plays which will give you a chance to try out the techniques and see how they work in practice. 10 DS, 6-12 TN, 1272, - 15 TN Financial English This course is designed for those of you who want to improve their skills in financial English in order to communicate confidently with other professionals in an international setting. We will review key financial language and terminology for describing financial statements, company structure, trends, graphs and facts and figures. We will learn how to draft clear and concise reports, and discuss money matters such as investment and economics. 12 DS, 6-12 TN, 1392, - 15 TN Negotiating Part of working on international teams has to do with achieving the best outcome for your institution. In this context, every word counts, and you need to be aware of what you say and how you say it. The focus of this course is on learning negotiating skills in an international context and the best way of putting your thoughts in English. 12 DS, 6-12 TN, 1392, - 15 TN C1 /C2 Business Communication This seminar is for those people who require English for business trips, meetings, negotiations, and presentations. We will explore ways to communicate in English in different business situations and do plenty of role plays. We will also talk about what is important when dealing with business partners from different countries. 8 DS, 6-10 TN, 1152, - 22 TN

5 Global Business Etiquette & Networking In our highly complex business world, professional relationships are increasingly important. When dealing with your key contacts from different cultures, tact and politeness, as well as effective non - verbal communication, are essential for establishing and maintaining good business relationships. In this seminar we will explore different networking strategies and techniques to help you develop your professional network. You will learn how to deal with cultural diversity, and increase your awareness of your communication style and develop your ability to adapt it as appropriate. Meetings and Mini - Presentations You play an active role in international meetings and would like to master the skills of effective communication in these complex situations. In this seminar you will learn how to express yourself diplomatically and in a culturally sensitive way when presenting ideas and information, formulating and responding to arguments and suggestions and controlling the flow of discussion in meetings. Please bring a five - minute presentation with no more than five slides on a usb stick to work on and practise during the seminar. Managing Challenging Situations You deal with international partners or colleagues. No matter how careful you are you may be faced with a "sensitive" situation where you have to be polite and tactful. The focus of this seminar is dealing with problematic situations, both on the telephone and face - to - face. We will pay special attention to using diplomatic language, as well as non - verbal communication strategies, in order to help you to smooth the waters in your business dealings.