Kommunikationskompetenz CROSS CULTURAL MANAGEMENT 2015/16. Stand: Jänner 2015 Änderungen und Druckfehler vorbehalten!

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1 Kommunikationskompetenz CROSS CULTURAL MANAGEMENT 2015/16 Stand: Jänner 2015 Änderungen und Druckfehler vorbehalten! 1

2 Dear prospective participant! Communicating with confidence is a must in today's global market place. You will analyze your present communication style and develop personal strategies for effective communication within your field of business. What persuades me: Communicating internationally with confidence Getting your message across in an international business environment presents a number of challenges. Surprisingly enough, these communication challenges are seldom based on a lack of language skills, but more on a lack of knowledge regarding one s own communication style and the effect it has on others. An international businessperson needs more than do s and don ts about their target cultures to communicate successfully in an international business environment. What supports me: Develop intercultural communication strategies By analyzing your culture and that of your target culture you are able to identify the similarities and differences in communication style, thereby increasing your awareness of what is required to communicate effectively with your target cultures. This, in turn, increases your confidence in communicating with your international business partners, which results in increasing trust and reducing risk. Management tools you ll receive: Three-step learning model as a basis for improving cultural intelligence A Cultural modeling tool to model your target culture Intercultural learning models to Analyze intercultural communication challenges Act as a basis for developing inter-cultural communication strategies Guidelines for developing effective intercultural business behavior What your benefits are: Awareness of your personal communication style through video and trainer feedback. Individual communication strategies for your international business environment. Increased confidence when communicating in international meetings, group discussions and one-toone through practice using realistic role plays. Participation prerequisites: Upper Intermediate to Advanced English knowledge is required. Maximum number of participants: We have limited the number of participants to 12 in order to meet the quality standards you expect. 2

3 Content in Detail: Communicating with confidence is a must in today s global market place. However, the global market place presents a number of communication challenges regardless of the size of your business or organization. As an international businessperson you need more than a list of intercultural do and don ts to communicate successfully in an international business environment. Intercultural communication with international partners and clients can often be difficult and can sometimes render undesirable and unpredictable results. Surprisingly enough, these communication challenges are seldom based on a lack of language skills, but more on a lack of knowledge regarding one s own communication style and the effect it has on others. During this two-day seminar you will analyse your present communication style and develop personal strategies for effective communication within your field of business. This seminar will cover three core elements of intercultural communication: Communication style: Discover how others perceive your style of intercultural business communication and which factors have a positive and/or negative effect on your business results. What are your communication strengths and weaknesses? What communication strategies do you use when communication becomes difficult? How high is the potential for conflict in your current communication style? Intercultural communication challenges: Trust is the basis for successful communication. It is crucial to be able to reach a positive outcome even when the going gets tough. How can you leverage cultural difference? How do you create an atmosphere for optimal cooperation? What techniques make intercultural communication easier and bring results? Practice and anchoring skills: Practicing new skills in a relevant situation helps to anchor learning and increases confidence and our competence. Where do intercultural communication barriers originate? How can I adapt my communication style to different intercultural situations? How can I increase the impact of my intercultural communication over the long term? International business relations bear many challenges. Such relationships require all involved to identify ways to behave and communicate with each other that allow agreement without damaging the business relationship. Concentrating on the three core elements mentioned above will assure that you are able to find a basis for successful international business dialog and build trust with your partners, clients and collegues around the globe. Invest two days and optimize your intercultural communication skills! 3

4 Trainer: Name Personal details Tasha Faltys-Linden Born in Seattle, Washington, USA Married, 1 daughter, living in Klosterneuburg, Austria Executive Trainer and Coach Communication Strategist Media Consultant Education BA in Business Administration from University of Washington Specialization in Marketing and Finance Certified Presentation Skills Trainer Certified DISG Trainer Professional experience ORF: Journalist and Project Management Radio + TV i.c.e.: Owner/Marketing + Event Agency Trainer und Consultant since 2002 Areas of Training Media, Communication, Presentation, Executive Coaching Strategies for internal communication within media organizations Cross cultural communication strategies for global organizations Motto Languages What lies behind us and what lies before us are tiny matters compared to what lies within us. (Ralph Waldo Emerson) English mother tongue, German fluent, Spanish conversational Co-Trainer: Name Personal details Mag. Stefanie Bräuer-Veigel Born in 1969 in Upper Austria Married, 1 daughter, currently living in Vienna Education Graduate studies (teaching certificate): University of Vienna and Paris - St Denis (Focus: pedagogy, psychology, philosophy and French) Further specialisation in presentation techniques and communication Course of study: trainer for social skills Apprenticeship: retail sales Professional carreer Managing partner of HPS-Hochschultraining GmbH & Co OG since 2004 Visiting lecturer at Fachhochschulen (universities of applied sciences) and at university study courses since 2003 Free lance trainer since 2002 Secondary school teaching: Höhere Lehranstalt für wirtschaftliche Berufe (vocational school) Hotel + gastronomy work: Monaco, Geneva Sales advisory service in trade specialised in sports Training focus Communication Presentation techniques Train the trainer Motto Learning is like rowing upstream: not to advance is to drop back. (Laotse, Chinese thinker) 4

5 Veranstaltungsort: WIFI MANAGEMENT FORUM am wko campus wien, Bauteil B, 5. und 6. Stock Währinger Gürtel 97, 1180 Wien Parkmöglichkeit in der Apcoa-Garage Erreichbarkeit mit öffentlichen Verkehrsmitteln: U6 - Straßenbahnlinien 40, 41, 42 - Autobuslinien 37A, 40A Ein abweichender Veranstaltungsort wird in den jeweiligen Einladungen gesondert bekannt gegeben. Kosten: EUR 825,- (keine USt. enthalten) Im Preis enthalten: Seminarunterlagen sowie Vormittags-/Nachmittagspause und Mittagessen. Bei Veranstaltungen im WIFI Wien übernehmen wir Ihre Parkgebühr in der Apcoa-Garage (Zufahrt über Währinger Gürtel). Sie erhalten Ihr bereits bezahltes Ausfahrtsticket in der Veranstaltung, das jedoch nur am jeweiligen Veranstaltungstag gültig ist. Bitte verwenden Sie bei der Einfahrt in die Garage nicht Ihre Kreditkarte, da sonst das Gratisticket nicht genützt werden kann. Die Wirtschaftskammer ist als Körperschaft öffentlichen Rechts kein Unternehmer im Sinne des Umsatzsteuergesetzes 1994 (UStG) und somit gemäß 6 Abs. 1 Z. 11 lit. a UStG von der Umsatzsteuer befreit. Die Teilnahmegebühr enthält daher keine Umsatzsteuer. Es gelten die Allgemeinen Geschäftsbedingungen des WIFI Management Forums Wien, nachzulesen im letzten Abschnitt dieses Leitfadens oder unter Ihre Ansprechpartnerinnen: Kundenservice / Anmeldung: Kathrin Haider Tel: (01) haider@wifiwien.at Fax: (01) Produktmanagement: Mag. Alexandra Konrad Tel: (01) konrad@wifiwien.at Fax: (01)

6 Anmeldefax Fax-Nr. (01) WIFI Management Forum Währinger Gürtel Wien JA, ich melde mich zum Seminar COMMUNICATING ACROSS CULTURES an: 40398/01-5 Mo, Di November 2015 Wien EUR 825, /02-5 Mo, Di Juni 2016 Wien EUR 825,- Nachname Vorname akad. Grad Abteilung Funktion Adresse Postleitzahl, Ort Tel.Nr. (privat - tagsüber erreichbar) Fax-Nr. privat -Adresse Rechnung ist auszustellen an Privat Firma (bitte Daten ausfüllen) Firmenname Firmenadresse Postleitzahl, Ort Tel.Nr. (Firma - tagsüber erreichbar) Fax-Nr. -Adresse Es gelten die Allgemeinen Geschäftsbedingungen des WIFI Management Forum Wien, nachzulesen im letzten Abschnitt dieses Leitfadens oder unter Datum Unterschrift 6