2012 Ungerboeck EMEA Conference

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1 Connect Collaborate Discover ay!! d o T Ends r e g t n s i i Pric Reg d r i B Early ry 24th! a Feb r u 2012 Ungerboeck EMEA Conference April 22-25, 2012 London, UK

2 Schedule of Events Sunday, 22 April :00 21:00 Conference Registration & Welcome Cocktail Reception - ExCeL London Monday, 23 April :30 8:30 Registration & Check In & Breakfast 8:30 10:00 What s New in Ungerboeck Software? 10:15 11:55 Breakout Sessions 11:55 13:00 Lunch 13:00 15:45 Breakout Sessions 15:55 17:00 What s Next in Ungerboeck Software? TBD Conference Dinner Conference at a Glance Tuesday, 24 April :30 8:30 Breakfast 8:30 12:05 Breakout Sessions 12:05 13:15 Lunch 13:15 16:55 Breakout Sessions TBD Wednesday, 25 April :30 8:30 Breakfast Test Track Tour of ExCeL London 8:30 11:10 Breakout Sessions 11:20 12:15 Closing Session 12:15 13:15 Lunch Always one of the most talked about features of the EMEA Conference, don t miss out on your chance to work with Ungerboeck Software s newest version at the Test Track! See something in a session you want to work with immediately? Don t wait until you get back to the office give it a try at the Test Track while having the guidance of an Ungerboeck staff member. Discover an interesting way another conference attendee is using the software? Work in a small group so you can see how they are using it first-hand. Be sure to drop by the Test Track to make the most of your 2012 EMEA Conference experience! 2 Connect Collaborate Discover

3 Why should you attend the 2012 Ungerboeck EMEA Conference? The 2012 Ungerboeck EMEA Conference could be the most productive 3 days of your year. Every part of the conference is packed with training, networking, fine-tuning business processes and refreshing best practices. With a variety of session formats, you will be sure to leave the conference with everything you need to know to utilize your software to its fullest potential. Connect with colleagues in your industry who also use the system on a daily basis. Take advantage of the numerous networking opportunities as well as attend customer presentations to learn from your peers who are immersed in Ungerboeck Software and your industry every day. Learn how Ungerboeck can help you grow your business and increase bookings at the executive level. Let us show you how Ungerboeck s dashboards and real-time reporting will keep your finger on the pulse of your organization. In sessions designed just for executives, you ll learn how to use Ungerboeck to keep your business agile with higher visibility to key performance indicators. Work side-by-side with your consultant for free! Meet with your consultant for a complementary session on any topic you choose. Save money on travel, lodging and training costs by booking time with your consultant for some personalized training or troubleshooting. Learn from the experts. Conference sessions are led by our own staff of experts. You ll learn how to use your Ungerboeck Software to its fullest potential, improve business processes, and employ best practices as well as tips and tricks from the Ungerboeck employees who implement and support the software every day! Make an impact on future releases. Do you have suggestions or improvement ideas? The 2012 Ungerboeck EMEA Conference is the perfect place to have your voice heard. As we develop new releases, client feedback is essential in helping us continue to develop the world-leading event software in the business. Register today to ensure you are part of the process! Welcome Experiment at the Test Track. Get an up close and personal tour of new and upcoming releases. Apply what you have learned in sessions and ask questions at the fully staffed Ungerboeck Test Track. Attend sessions devoted entirely to attendee collaboration! The Global Conference is more than just Ungerboeck staff presenting our software it s just as much about our users having the opportunity to discuss Ungerboeck Software and their daily business challenges with Industry Work Groups and other networking opportunities. Discover new ideas and leave armed to deploy them immediately. Create a smoother, easier business process for your organization with ideas you learn at the 2012 Ungerboeck EMEA Conference. With all the collaborative and learning opportunities available, you are sure to return home with ideas you can implement immediately! Collaborate with Ungerboeck to create an intuitive and simple to use product. Participate in Ungerboeck s User Experience Testing where a User Experience Practitioner will observe and record your use of the software. We will then use that information to create and refine Ungerboeck Software so it makes your job easier Ungerboeck EMEA Conference 3

4 Networking Opportunities Grow Your Industry Breakfast Monday Wednesday Mornings Meet with colleagues in your industry to share best practices and discuss industry topics during the Grow Your Industry Breakfast. Every morning, Ungerboeck will designate a table for each industry in order to encourage conference attendees to network and share their experiences. This is a great time to meet new colleagues while catching up with old friends in your industry! Conference Social Activities Conference Highlights Welcome Reception & Conference Registration Sunday, 22 April :00 21:00, ExCeL London Check in and start the conference off as Ungerboeck staff welcome you to London and ExCeL London with cocktails and light refreshments. Conference Dinner Monday, 23 April 2012 Location & Time TBA Enjoy the company of Ungerboeck staff and your fellow conference attendees at the Monday Evening Dinner! The Conference Committee is planning an exciting event at a special location in London. It is sure to delight! Stay tuned for more details. Tour of ExCeL London Tuesday, 24 April 2012 ExCeL London, Time TBA Enjoy a tour of ExCeL London, the international exhibition and conference center. Receive an inside look at ExCeL s facility and operations during this tour that will start after conference sessions end on Tuesday. The Venue: ExCeL London ExCeL London is the venue of the 2012 Ungerboeck EMEA Conference. ExCeL London is the UK s largest and most versatile conference and exhibition venue. Since its launch in November 2000, this international venue has hosted over 3,700 events and has been awarded several leading industry accolades, including World s Leading Meetings & Conference Centre (World Travel Awards). The venue is positioned in the heart of London s events district, with great hotels, shops, bars and restaurants all ideally located within close proximity of Canary Wharf, The O2 and London City Airport. ExCeL London is part of a 100 acre campus, including 3 onsite DLR stations, easy access to the Jubilee Line and London City Airport, parking for 3,700 cars, 6 onsite hotels and over 40 bars and restaurants. Please take a look at the ExCeL London s website for further information. 4 Connect Collaborate Discover

5 Frequently Asked Questions My organization has just started using Ungerboeck Software. Will the conference be helpful to me? The 2012 Ungerboeck EMEA Conference is beneficial to users for all levels. New users typically learn the most from their time at the test track and attending sessions delivered by Ungerboeck staff members and customer presenters. You can also network with others in your industry and those who are using the software on a daily basis. Still not sure if the conference is right for you? Contact your Consultant or Services Delivery Manager to see what sessions will be valuable to you. I ve worked in Ungerboeck Software for years. Should I attend the conference? Absolutely! Over 80% of our attendees have previously attended the conference. With our Executive sessions, Industry Work Groups and Product Enhancement sessions, you will be sure to walk away with new knowledge of Ungerboeck Software while networking with your peers! Am I able to work in the software during the presentations? We use a big screen presentation method with PowerPoint and live software demonstrations; however, you can practice what you have learned at the Test Track where Ungerboeck employees are available to answer questions and help guide you through new features. How can I access the presentations that are delivered at the conference? Conference attendees will be given a USB flash drive which contains the presentations. What if I need to cancel my registration? In the event that you need to cancel your conference registration, the following cancellation policies apply: Cancellations received more than 30 days prior to the conference are fully refundable minus a 75 administrative processing charge. Cancellations made between 30 and 15 days prior to the conference will forfeit 50% of the registration fee. Cancellations made less than 15 days prior to the conference will forfeit 100% of the registration fee. You may substitute registrations at any time prior to the conference for no additional charge. Frequently Asked Questions City Information: London Located on the River Thames, London, the capital city of England and the United Kingdom, has been a major settlement for two millennia, its history going back to its founding by the Romans. Host city of the 2012 Olympic and Paralympic Games, London has the most international visitors of any city in the world. Home to numerous museums, galleries, libraries, sporting events and other cultural institutions., London contains four World Heritage Sites: the Tower of London, Kew Gardens, the site comprising the Palace of Westminster, Westminster Abbey, and St Margaret s Church as well as the historic settlement of Greenwich (in which the Royal Observatory marks the Prime Meridian (0 longitude) and GMT. Other famous landmarks include Buckingham Palace, the London Eye, Piccadilly Circus, St Paul s Cathedral, Tower Bridge, Trafalgar Square, and Wembley Stadium. London has several distinct retail districts and shopping streets, many of which have their own themes or specialties. You will find luxury goods in Mayfair to quirky finds in Covent Garden, to large shopping centers like Westfield Ungerboeck EMEA Conference 5

6 Call for Presenters Ungerboeck is looking for both new and seasoned presenters for this year s customer presentations! Come share what best practices your organization has established for using Ungerboeck Software or ways you have used Ungerboeck Software to maximize productivity, streamline processes or increase departmental communication. Have another topic you would like to present that doesn t fit in one of these areas? No problem! Just let us know what you are interested in and an Ungerboeck representative will work with you to help develop your session and presentation. Receive one complimentary conference registration fee for the 2012 Ungerboeck EMEA Conference if you are selected as a customer presenter! Submissions must be received by February 10, What topics should I submit? Attendees have come to expect customer sessions to be educational, practical, and actionable, particularly with content that will help emphasize the value of a new or revised business process and investments in technology. Consider topics that interest you, topics on which you have in-depth knowledge, and topics from which others will learn something to apply to their jobs. Attendees want to know more than just what other users are doing; they value hearing the specifics of why, and most importantly, how. Present a success story, a unique solution, or a challenge that was resolved. Call for Presenters No speaking experience? No problem. Ungerboeck welcomes new and seasoned presenters alike. Ungerboeck staff members are committed to helping you prepare for successful presentations. We offer speaking tips and ideas on how to enhance your visual aids and handouts. Can I submit more than one topic for consideration? Yes. We encourage you to submit additional topics for consideration by the selection committee. Can two people present together? Yes. Presenters may include a co-presenter at the time of presentation submission. How do I get more information on the speaker nomination process? Please contact Christiane Janz or ). Ready to submit a topic? Visit 6 General Session Descriptions The Ungerboeck EMEA Conference offers our users the opportunity to learn and grow through a variety of session formats. Whether you are new to Ungerboeck Software or have been using it for years, you will be sure to find a session to fit your user level and experience. Standard User Sessions An Ungerboeck expert will guide you through business processes and demonstrate the business benefits of using Ungerboeck Software. These sessions will utilize both version 19 and version 20. Industry Work Groups The Industry Work Group sessions allow you and your industry colleagues to discuss anything from your daily operations to your Going Green policy not just Ungerboeck Software. Come prepared with any questions you have and be ready to answer your fellow colleagues questions! Product Enhancement Sessions Ungerboeck values client feedback and we want to hear your insight on our upcoming planned enhancements to the software. In Product Enhancement sessions, you have the opportunity to view recent developments in a specific product area and the plans for upcoming enhancements to that area. Following the presentation, audience participation and suggestions are highly encouraged. Come prepared to share your ideas and help shape the future of Ungerboeck Software! Customer Presentation Sessions Discover how your fellow colleagues are using Ungerboeck in ways unique to your industry or user type. Connect Collaborate Discover

7 Selected Session Descriptions Booking in v20 Join us to learn more about what has been added in the Booking module for v20. With the addition of spans, notices and availability searching, discover how you can make your sales and events teams more productive! In this session: Discover how Ungerboeck built upon the strengths of v19 to create the most efficient and user-friendly booking process in v20 View the new enhancements and learn about the upcoming development in v20 Booking Review common business scenarios to observe the v20 booking process Brand Messaging with Ungerboeck Make your brand more recognizable by making sure it s everywhere your current and potential clients look. Learn how you can incorporate your branding throughout iebms, within your templates and on social networking sites. In this session, you will learn how to: Communicate a consistent brand message using tools in Ungerboeck Upload events from Ungerboeck to Facebook Identify examples of how other clients have customized the look of the iebms web pages to match the look of their website Utilize tips and tricks when creating and sending to effectively communicate your brand Configuring Your Access Management Make sure you are taking full advantage of everything access management has to offer. Learn how using access management can reduce training time and eliminate confusion by only giving users access to the items they need. In this session: Learn what Access Management is and the benefits of implementing it Discover how Access Management makes your organization run more smoothly and eliminate costly mistakes Discuss the best plan for implementing Access Management within your organization Configuring Your System Settings Learn how you, as a system administrator, can create consistency within departments and across your organization with system definable layouts, views and favorites. In this session: Discuss how to develop layouts to meet your organization s needs Learn how to create and manage favorites and views to make finding information faster and simpler Explore what Dashboards are and how you can best utilize them Corporate Space Booking & Event Services Increase revenue and save your staff time by utilizing the improvements made to iebms Venue Booking and Service Order Processing. With the ability to charge for space, accept payments for both space and services as well as script functions, reduce the processing your own staff has to do while improving your customer satisfaction! In this session: Understand how to connect Service Order Processing to Venue Booking so you can charge for services Learn how to charge space rental online Discover how to create custom fields for web-only use Energizing Your Sales Team Imagine your sales team being alerted that a prospective client has clicked on a link in a recent marketing campaign so they can quickly follow up, or checking recent account activities before speaking to a potential client so they can be up to date on the latest happenings. Give your sales staff the tools they need to increase their sales, increase productivity and ultimately, increase revenue! In this session: Understand why migrating to v20 empowers your sales team and increases their productivity Learn how Ungerboeck Mobile CRM provides sales people real-time access to accounts, opportunities, and open activities with the ability to add and update these critical pieces of information See how as an integrated marketing tool, Ungerboeck Marketing allows your sales people to follow up on HOT leads produced through an marketing campaign Event Budgeting & Financial Budgeting Budgeting an event can be the difference between a profitable event and one that is not. Ungerboeck Event Budgeting provides the opportunity for creating a budget at the event level, reporting on the budget and even rolling the event s budget into the organizational budget. At the same time, building an organization s budget in Ungerboeck allows for budget to actual reporting for a fiscal period or fiscal year. Combined with the Ungerboeck Spreadsheet, this information is easily accessible and can provide a comprehensive review of where your organization has been and where it is going. In this session: Examine how to develop event budgets with or without the General Ledger module Compare budgets vs. actuals via statistics, orders or Symbol Guide Venues Conference Exhibition CVB/DMO Special Event/Meeting Sessions 2012 Ungerboeck EMEA Conference 7

8 Sessions 8 financial statements Review event budget imports and GL inquiries Consider your financial reporting options Explore the options for entering budgets Examine Budget Reports and how you can configure and execute them Executive Dashboards Ungerboeck unveils its new Executive Dashboard module! Learn how using an executive dashboard will allow for smarter decisions while also creating ownership for the accuracy of data. Review the concepts of creating a balanced scorecard for your organization and the type of metrics you want to consider including in your executive report or dashboard. Discover how using the Executive Dashboard will increase the visibility of the information in your Ungerboeck Software. In this session: See demonstrations of the capabilities of the new Executive Dashboard, including the ability to define computed fields and pivot tables from within the software Learn methods that facilitate your ability to create executive level reporting Exhibitor Registration & Sales Ungerboeck has enhanced our CRM system specifically for organizations that sell to exhibitors! You can now have exhibitor accounts, complete with activities, documents and all of the other features standard Ungerboeck CRM offers, along with a streamlined exhibition setup process, and much, much more! Learn what exciting improvements have been made, including the addition of booth packages, to simplify the exhibitor registration process! In this session: Explore the full CRM for exhibitors Examine the exhibition setup and fields specifically used by exhibitors Discover how you can trace exhibitor history and convert existing data to the new structure Learn and view the brand new exhibitor registration Examine the time-saving features that make exhibitor registration even easier Financial Reporting with the Ungerboeck Spreadsheet Discover how you can utilize the Ungerboeck Spreadsheet for financial and event reporting. From creating an Event P&L to using analysis codes, learn all the tips and tricks to creating informative reports in Microsoft Excel using your Ungerboeck Software data. In this session: Review the basic configuration of an Ungerboeck Spreadsheet, including shortcuts Preview the new Table Retrieval functionality Discuss some additional uses of the spreadsheet including charting and ad-hoc reporting Connect Collaborate Discover Increasing Productivity Through Usability Everyday tasks have been made easier with Ungerboeck v20. From adding activities to guiding users through workflows, come discover how you and your organization can be more productive and efficient! In this session: Learn how v20 offers significant time savings in daily job tasks Understand how v20 builds upon the successful functionality of earlier versions of Ungerboeck Software Discover how Ungerboeck has made the software more user friendly and information easier to find Purchasing & Mobile Inventory Receiving goods on the loading dock and doing stock counts in the store room can now be done all at once with your mobile device, without the time consuming and potentially error-ridden duplication of entry. Combined with the ease of use enhancements in v20 Purchase Orders, discover how your team can be more productive! In this session: Learn how the v20 Purchasing system works and the benefits to your organization Discuss the standard features and options that make Mobile Inventory an asset View demonstrations of the current and future functionality of the Mobile Inventory application Quotes for Meeting Planners Easily propose multiple options to your clients so they can choose what will best fit within their budget with Ungerboeck Quotes. Learn how you can create multiple quotes, track versions, create ad-hoc packages and much more in this informative session! In this session: Discover how utilizing Quotes allows your organization to deliver even better customer service Learn how to manage and track the changes clients request Discuss how employing a collaborative sales process creates more successful events Reporting for All Levels Ungerboeck reports aren t just for Power Users. Increase the value of all the data you have in Ungerboeck by empowering all of your users to get the information out in the most efficient and effective ways. This session will explore matching up different types of Ungerboeck reporting with the appropriate audiences. No technical skills required. In this session: Review which reporting tools to use, when to use them and what skill level they are best for View examples of various reporting techniques and find the ones that work best for you Review basic reporting tools like EZExport and views as well as advanced reporting tools such as the Ungerboeck Spreadsheet and custom Crystal reports

9 Revenue Generation Strategies Upgrading to v20 Leverage the investment you have already made in Ungerboeck Software to create additional revenue streams for your organization. In this session: Review techniques for using tools in your system to increase revenues Examine three things you could do now that will have a low cost and high return Understand how to avoid the nickel and dime approach to increasing revenues by proposing value propositions Ungerboeck in the Cloud By moving to a hosted environment, you can experience faster performance and receive faster tech support while only paying about the same per user as your cell phone data plan. Come find out if hosting is right for your organization! In this session: Gain an understanding of the basics of Cloud computing and industry trends Learn the advantages and disadvantages of Cloud computing Discover the advantages of Ungerboeck s Cloud computing offering Determine if Cloud computing is right for you Ungerboeck Mobile for Meetings & Conferences Don t miss out on the opportunity to improve the event experience for your attendees, exhibitors and sponsors with Ungerboeck s newest offering - the Mobile Web Application! Your attendees can use this standalone application to view and search across sessions, attendees, exhibitors and sponsors. In this session, learn how Ungerboeck Mobile for Meetings & Conferences: Enhances the attendee experience Provides value creation opportunities through advertising and branding Improves an event s image by leveraging technology and supporting green initiatives Saves your organization time and money Ungerboeck Mobile for Venues Unsure of the v20 upgrade process? Learn from an Ungerboeck expert what is involved in the upgrade. In addition to the steps of the upgrade, this session will cover who needs to be involved and how much time you will need to complete the upgrade. You ll leave this session prepared to execute your upgrade whenever you are ready. In this session: Explore the technology guidelines and key steps to install the newest release of v19 and v20 Review patches and metadata, and explain what those components are See demonstrations on configuring users and roles to determine what works best for your organization v20 Registration for Conferences V20 Registration has been further enhanced to provide more flexibility to better meet the needs of conference organizers. In this session: Explore how to configure and implement volume pricing Discover how to add dynamic custom fields to registrants and orders See how custom web skins and form templates allow you to easily control the look and feel of your online registration site without using HTML Understand how to utilize v20 pages and views to manage your registrants and orders v20 Registration for Seminars & Small Events The registration challenges for organizers of small 1-2 day events are very different from organizers of a small number of large multi-day events. Discover how you can use v20 Registration for smaller events like training sessions, seminars and banquets. In this session: Explore how you can create registration defaults to create a more streamlined, efficient registration setup process Discover the improvements made to Promotional Codes and how you can best utilize them Learn how to implement waitlisting and cancellation fees Sessions Take advantage of the smartphone trend by offering a standalone application that is customized for your venue. Combine it with event features to create an additional revenue stream you can sell to your event organizers so their attendees can not only view venue information but session, attendee, exhibitor and sponsor information as well! In this session: View a demonstration of Ungerboeck Mobile for Venues Learn how Ungerboeck Mobile for Venues integrates with Ungerboeck Mobile for Conferences & Meetings Discover the benefits of deploying this new standalone application in your venue Symbol Guide Venues Conference Exhibition CVB/DMO Special Event/Meeting 2012 Ungerboeck EMEA Conference 9

10 Sessions Presented in German 10 Folgende Präsentationen werden auf Deutsch angeboten: Ausstelleranmeldung & -verkauf Speziell für Organisationen, die an Aussteller verkaufen, hat Ungerboeck das CRM System erweitert. Sie können nun Ausstellerkonten, verknüpft mit Aktivitäten, Dokumenten und allen anderen Features, die das Standard-CRM von Ungerboeck bietet, sowie den verbesserten Einrichtungsprozess für Aussteller und noch vieles mehr nutzen. Erfahren Sie, welche aufregenden Verbesserungen vorgenommen wurden, um Ihnen den Anmeldungsprozess von Ausstellern zu erleichtern, u. a. stehen Ihnen zusätzliche Funktionalitäten für Standpakete zur Verfügung. In dieser Session: Entdecken Sie das volle CRM für Aussteller, das Aussteller-Setup und Felder, die speziell von Ausstellern genutzt werden Erfahren Sie, wie Sie die Geschichte der Aussteller nachverfolgen und bestehende Daten in eine neue Struktur übernehmen können Lernen Sie die brandneue Ausstellerregistrierung kennen Erfahren Sie mehr über die zeitsparenden Features, die Ihnen die Ausstellerregistrierung erleichtern v20 Registrierung für Konferenzen v20 Registrierung wurde weiter verbessert und bietet nun noch mehr Flexibilität, um den Anforderungen von Konferenzveranstaltern besser gerecht zu werden. In dieser Session: Entdecken Sie, wie Sie Volumenrabatte konfigurieren und einrichten können Erfahren Sie, wie Sie dynamische benutzerdefinierbare Felder für Teilnehmer und Registrierungen einrichten Lassen Sie sich zeigen, wie Sie mit Hilfe individuell definierbarer Web Skins und Formularvorlagen das Layout und die Handhabung Ihrer Online- Registrierungsseite auch ohne HTML Kenntnisse gestalten können Lassen Sie sich erklären, wie Sie v20 Seiten und Ansichten nutzen können, um Ihre Teilnehmer und Registrierungen zu verwalten v20 Registrierung für Seminare & Kleinere Veranstaltungen Die Herausforderungen, mit denen Veranstalter von kleinen ein- bis zweitägigen Events konfrontiert werden, unterscheiden sich erheblich von den Herausforderungen, denen sich Veranstalter von einer kleinen Anzahl an großen mehrtägigen Events stellen müssen. Finden Sie heraus, wie Sie v20 Registrierung für kleinere Veranstaltungen wie Schulungen, Seminare und Bankette nutzen können. In dieser Session: Erfahren Sie, wie Sie Registrierungsvorlagen Connect Collaborate Discover erstellen können, um den Prozess der Registrierungseinrichtung möglichst straff und effizient zu gestalten Entdecken Sie, welche Verbesserungen Ungerboeck an den Rabattcodes vorgenommen hat und wie Sie diese optimal nutzen können Lernen Sie mehr über die Erstellung von Wartelisten und Stornogebühren Konfigurieren Sie Ihre Zugangsverwaltung Nutzen Sie das volle Potenzial der Zugangsverwaltung! Erfahren Sie, wie Sie durch den Einsatz der Zugangsverwaltung Schulungszeit sparen und Verwirrungen vorbeugen können, indem Sie den Anwendern nur Zugriff auf die Bereiche gewähren, die sie auch wirklich nutzen. In dieser Session: Erfahren Sie, was Zugangsverwaltung bedeutet und welche Vorteile Ihnen deren Implementierung bringt Entdecken Sie, wie die Zugangsverwaltung die Abläufe in Ihrem Unternehmen vereinfacht und wie Sie kostspielige Fehler vermeiden können Erhalten Sie hilfreiche Tipps für die Implementierung der Zugangsverwaltung in Ihrem Unternehmen Raumbuchungen in v20 Erfahren Sie mehr über die Erweiterungen des v20 Raumbuchungsmoduls. Ungerboeck hat produktivitätssteigernde Funktionalitäten wie Intervalle, Notizen und die Verfügbarkeitssuche hinzugefügt, welche Ihr Vertriebs- und Eventmanagementteam begeistern werden. In dieser Session: Entdecken Sie, wie Ungerboeck die Stärken von v19 weiter ausgebaut hat und wie Sie von dem höchst effizienten und benutzerfreundlichen Buchungsprozess in v20 profitieren Erfahren Sie mehr über die neuen Erweiterungen und die anstehenden Entwicklungen in v20 Raumbuchungen Sehen Sie Fallbeispiele für die gängigsten Geschäftsszenarien im Zusammenhang mit dem Buchungsprozess in v20 Konfigurieren Sie Ihre Systemeinstellungen Lernen Sie, wie Sie als Systemadministrator mit Hilfe von individuell definierbaren Layouts, Ansichten und Favoriten innerhalb von Abteilungen und unternehmensweit für Einheitlichkeit sorgen können. In dieser Session: Lassen Sie sich erklären, wie Sie Layouts entwickeln können, die den Bedürfnissen Ihres Unternehmens entsprechen Erfahren Sie, wie Sie Favoriten und Ansichten erstellen und verwalten können, um die Informationsfindung schneller und einfacher zu gestalten Finden Sie heraus, was Dashboards sind und wie Sie sie am besten nutzen

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