Process flow Remarks Role Documents, data, tool input, output Important: Involve as many PZU as possible PZO Start Use appropriate templates for the process documentation Define purpose and scope Define process overview Define process details Define roles no Define metrics Pre-review Review yes Release End Intention, applicability, exclusions, major interfaces, assumptions, dependencies, basic requirements, limitations, risks, timing and reporting of the process approved design concept revised process architecture process description template PZO process purpose and scope. interfaces to other processes PZO process overview process details supporting documentation Include the definition and documentation PZO of related activities, guidelines, standards, checklists, forms etc. PZO process roles This activity may be completed during the PZO process metrics implementation PRM PRM review of the process and the related documentation for compliance to the appropriate templates and standards incl. harmonization of terms and roles. Evaluation of the impact of the new (changed) process on the organization SOB review of (standardized) process SOB description incl. related doc, related tools, defined interfaces, defined process metrics and related procedures, harmony of the processes and activities or alternative sequences Decision if the designed process may be released for the implementation Release of the designed process for the implementation phase by the PZO & PRM (and other, if required; to be defined by the PZO) (standardized) process description impact on organization process description reviewed process description decision from SOB APP approval from the PZO & PRM pre-released process doc. Darstellung und Anwendung der Assessmentergebnisse Copyright QUALITÄT & INFORMATIK Zürich, München www.itq.ch People Qualitt Produktivitt Process Technology and Methods 1 Qualität & Informatik Ziel Wie sehen die Ergebnisse aus? Was machen wir mit den Assessmentergebnissen? 2 Qualität & Informatik
Assessment Report Assessment Report (Presentation Date: xx.xx.xx) Contents: Process Profiles Key Findings Process Strengths and Weaknesses Opportunities for Improvement Identified Risk Factors List of evidence records SPICE-Prozessprofil (Beispiel) Untersuchte Prozesse Strategische Ausrichtung SW-Anforderungsanalyse Dokumentation Projekt-Management Qualitäts-Management Beurteilung Performed Managed Established Predictable Optimizing 1 2 3 4 5 Stufe 1 Stufe 3 Vollständig erfüllt Teilweise erfüllt Grösstenteils erfüllt Nicht erfüllt 4 Qualität & Informatik
Erfahrungswerte aus der Praxis 70 60 50 40 30 20 10 0 % Stufe 0 Stufe 1 Stufe 2 Stufe 3 Stufe 4 Stufe 5 Grundlage: Daten von 70 SPICE-Assessments Quelle: SPICE Trials Phase 2 Report - Volume One (691 Prozessinstanzen aus 171 Projekten), 1998 5 Qualität & Informatik Wie weiter... Determine the improvement goals: Establish the improvement goal. Implement the improvement. Measure the improvement gains. Improvement is a continuous process. 6 Qualität & Informatik
Process improvement Driven by organisation s business goals. Needs senior management commitment. Requires investment of time: to assess and plan improvements; to learn new ways of working. Team effort. Continuous activity. Quantitative measurement. 7 Qualität & Informatik Process Determination Define required process capability profile. Assess actual process capability profile. Analyse shortfall and associated risks. 8 Qualität & Informatik
Fähigkeitsbewertung von Lieferanten Specified Requirement Target Process Report Define Target Target Scope Target Independent Assessment Verify Proposed Analyse Risk PCD Sponsor Organisation Proposed Assess Current Self- Assessment Target Definition Stage Response Stage Verification and RiskAnalysis Stage 9 Qualität & Informatik Summary The results of process assessment can be used in two primary contexts: process improvement; process capability determination. Management commitment and investment is critical to success. Process capability determination is an approach focussed on evaluating risks. Risks are associated with gaps between target process profiles and actual or proposed capability. 10 Qualität & Informatik