ECENTA NEWSLETTER 1/2015

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1 ECENTA NEWSLETTER 1/2015 Current Customers and Projects, News, Events Now it's out: SAP has announced the next generation of its core product. The name is not R/4, but S/4HANA. For more information, see our News. As reported late last year, more and more customers are asking about SAP Cloud for Customer solutions. The trend continued in the first quarter continued. A special focus are hybrid scenarios with SAP Cloud for Customer in integrated with SAP CRM, SAP ERP or hybris. The cloud hype has arrived now in Germany faster than expected. Exciting times are ahead of us. Recently completed projects Agilent Technologies (USA, EMEA) Agilent Technologies is now also live EMEA with SAP Contact Center With this go-live the global rollout is nearly finalized The system landscape includes 37 locations around the world with several thousand users in more than 100 countries Pilgrim s Corporation (USA) Implementation of SAP Cloud for Service Supporting their Ticketing Processes for customer and consumer complaints Sophisticated reporting capabilities Mobile support with native Apps and HTML5 Inbound and Outbound mail communication Integration in SAP ERP via SAP PI Custom integration with SAP ECC material hierarchy Very short implementation in only 10 weeks after provisioning the tenant Food Industry (Deutschland, USA, ) Manufacturer of bakery products

2 Implementation of Cloud for Customer for sales After Europe now Canada and USA are live as well Retail Customer (Asia) Supporting inside sales for order entry and customer service Based on SAP CRM 7.0 with CRM Interaction Center Pepsi Bottling Group (USA) Upgrade of SAP Contact Center Project duration only 6 weeks, in time, unter budget Healthcare Industry (USA and worldwide) ECENTA has implemented and rolled out SAP Contact Center globally until 2012 In 2012, a major division was spun off SAP Contact Center has been divided into two installations Adaptation of processes and integration scenarios in SAP CRM and other backend systems Successful go-live in February 2015 And some other customers who unfortunately don t want to be mentioned... News from the industry & from ECENTA SAP hybris: Customizing for B2B Processes With hybris, SAP has a prime omni-channel solution that leaves nothing to be desired. However, the examples shown today are aimed almost exclusively on the B2C business. The absolutely necessary functionality for B2B processes often do not exist out-of-the-box or are not really strong enough for real business. ECENTA has addressed these problems and implemented a prototype which covers the typical B2B requirements, including:

3 Deep integration with SAP ERP, SAP CRM and SAP C4C, e.g. for customer-specific pricing, for minimum order quantities, depending on the material delivery, etc. Fast Order Entry, repeat orders based on order history Customer specific notifications Presentation of the installed base and service tickets In particular, for customers in the manufacturing industry, a template has been created here, which takes into account many of their requirements and of course can be further adjusted. Interested? Talk to us! S/4HANA: The R/3 successor has arrived! Since years, SAP officials had the same answer when they were asked about a successor to R/3: the R4 is an excellent car from France, and an SAP R/4 will never exist. The SAP has remained true to this statement: The name of SAP s new software generation is S/4HANA. With Simple Finance the direction has been established months ago. A simplified data model, simpler processes, real-time functionality provided by SAP HANA - these are the boundary conditions for the design of a new ERP system. SAP S/4HANA will be available on-premise and in the cloud. At the same SAP CEO Bill McDermott has sworn his organization to a recall and focus on the core ERP. It all started here and everything has to integrate with the core. It will be interesting to see what remains to be done here. My personal tip: With S/4HANA we ll get again an integrated business application, which will also include SCM, SRM, CRM and BW in addition to the typical ERP components. It will not fit for every customer and not for every business scenario, But in any case, it is an alternative to a distributed application environment. New: hybris Marketing A few weeks ago, SAP has introduced its new solution for marketing support. Under the umbrella of "Customer Engagement and Commerce" (CEC) a new product suite was introduced that consists of several individual products. Among others the package contains functionalities such as Customer segmentation Marketing planning Campaign planning, execution and analysis Product recommendation Customer and market analysis

4 Customers can license the products individually. Provisioning will be on-premise, in the cloud or in a hybrid scenario. HANA Contact Center Reporting ECENTA has successfully completed its first major development on SAP HANA. Reporting and Online Monitoring for SAP Contact Center are of course available already today based on SAP BusinessObjects. With the real-time capabilities of SAP HANA the basis for much larger and more complex analysis capabilities is available now. It is now possible to monitor the current situation in the call center in real-time. In addition, with SAP HANA but also the historical data can be used ad-hoc, e.g. to evaluate the behavior of a particular caller over a very long period in detail. SAP has chosen ECENTA s solution to be included in the success stories "Platform Development Accelerator for SAP HANA". Download HANA Development Success Stories Events CRM March - 1. April 2015, Las Vegas ECENTA is participating on the most important CRM event worldwide with a booth and multiple representatives. Presentation topics include project reports on monitoring and reporting in Contact Centers and authorization management with the Access Control Engine in SAP CRM. Don t miss also the panel discussion with our board member Amit Venugopal and three of our customers: Pall Corporation, Remington Arms and JBS USA/Pilgrims.

5 SAPphire Now / ASUG Annual Conference May 2015, Orlando SAPphireNow is SAP s most important and biggest event. ECENTA will have again an own booth and a number of presentations. If you want to meet us: we re at booth Vertriebsmanagementkongress May 2015, Berlin The Bundesverband der Vertriebsmanager (BdVM) is the the organisation for one of the most dynamic professions in the industry: sales management. The BdVM has been organizing a sales management congress for a couple years to inform about specific topics for this profession. For the first time, ECENTA is participating at this event. CRM June 2015, Prague This year there is again a European CRM This is an excellent opportunity to network with CRM customers from all over Europe and discuss their CRM experience. Of course ECENTA is in Prague also with its own booth and interesting presentations. International SAP Conference for Financial Shared Services July 2015, Vienna In July 2015 the leading event for Financial Shared Services in Europe takes place in Vienna. For two days leading experts and practitioner will present about new developments and current projects. ECENTA is again participating with an own stand and will talk about current shared services projects. As always, you can find current event information under ECENTA News and Events. Yours Sincerely, Hans Kaiser Director Business Development

6 PS: If you wish to receive the newsletter directly in future, please send a short mail to info@ecenta.com to let us know. If you don t want to receive this newsletter any more: No problem, just click this link Unsubscribe Impressum: ECENTA AG, Altrottstraße 31, Walldorf Telefon 06227/ Telefax 06227/ info@ecenta.com Internet: Handelsregister-Nr.: HR B /Amtsgericht Mannheim USt-Ident-Nr.: DE Ansprechpartner und vertretungsberechtigt für dieses Dokument: Hans Kaiser, Tel / Bitte beachten Sie die folgenden Hinweise: (A) Copyright Alle Dokumente, Grafiken und sonstige Dateien, die über dieses Dokument abgerufen werden können, unterliegen dem Copyright der ECENTA AG, sofern nicht anders angegeben. Alle Rechte vorbehalten. Die in diesem Dokument enthaltenen Elemente sind geschützt und dürfen weder ganz noch teilweise kopiert oder imitiert werden. Logos, Grafik-, Klang- oder Bildelemente dürfen weder kopiert noch weiterverbreitet werden, es sei denn mit ausdrücklicher Genehmigung der ECENTA AG. (B) Marken SAP, mysap, SAP Business Suite und weitere im Text erwähnte SAP-Produkte und -Dienstleistungen sind Marken oder eingetragene Marken der SAP SE in Deutschland und anderen Ländern weltweit. Microsoft, Windows, Office und andere Namen von Microsoft-Produkten, auf die hier Bezug genommen wird, sind Marken oder eingetragene Marken von Microsoft. Alle anderen hier erwähnten Produkt- und Firmennamen werden nur zur Identifikation der Produkte bzw. Firmen verwendet und können Marken der jeweiligen Eigentümer sein. (C) Haftungsausschluss Obwohl die in diesem Dokument verfügbaren Dokumente, Informationen usw. mit größter Sorgfalt erstellt worden sind, wird keine Gewähr für deren Korrektheit übernommen. Die ECENTA AG haftet nicht für etwaige Schäden irgendwelcher Art, die durch die Benutzung oder im Zusammenhang mit der Benutzung der hier bereitgestellten Informationen entstehen. Alle hier zur Verfügung gestellten Informationen sind unverbindlich und können von der ECENTA AG jederzeit ohne Ankündigung und ohne besonderen Hinweis geändert werden. (D) Datenschutz Die ECENTA AG hält die Vertraulichkeit privater Daten für ein sehr wichtiges Gut und verpflichtet sich, Ihre persönlichen Daten zu schützen. Sie können den öffentlich zugänglichen Teil dieser Web-Site benutzen, ohne irgendwelche Angaben über sich oder Ihr Unternehmen machen zu müssen. Wie allgemein üblich, werden alle Zugriffe auf diese Web-Site protokolliert. Dabei werden lediglich die IP-Adresse, von der der Aufruf kam, der Aufruf, der verwendete Browser sowie Datum und Uhrzeit festgehalten. Maßnahmen, die einen Nutzer eindeutig identifizieren oder es erlauben, sein Nutzungsverhalten auf dieser Site aufzudecken (z. B. Cookies), setzen wir nicht ein.