Enterprise Content Management as a Service

Transkript

1 Enterprie Content Management a a Service Project CSM Openworld Field Report Bernd Becker Siemen AG Siemen IT Solution and Service Siemen Buine Service GmbH & Co. OHG Alle Rechte vorbehalten. Siemen AG Alle Rechte vorbehalten.

2 Enterprie Content Management a a Service Themen Software a a Service for Enterprie Poitionierung Siemen SaaS Offering Collaboration Service ECMaaS ECMaaS Erfahrungbericht CSM Openworld CSM N.V. Zuammenfaung Seite 2 Siemen AG Alle Rechte vorbehalten

4 Content, communication and collaboration CRM ERP Office uite and digital content creation SCM Other application oftware Software a a Service Marktpotential Enterprie Application Software (Welt) SaaS portfolio plit and cope of analyi ( ) SaaS Portfolio Split (ohne PaaS, IaaS) Market potential Enterprie Application Software 8 1 Infratructure Data Mgmt. and Integration Operation Enterprie Large Buine & Small/Medium Buine Conumer SaaS 13 6 Source: Gartner-Software a a Service in the Enterprie Application Software market, worldwide, 2007 Seite 4 Siemen AG Alle Rechte vorbehalten

5 Software a a Service Marktpotential Enterprie Application Software (Welt) SaaS EAS market overview ( ) SaaS world Enterprie Application Software market Portfolio and regional plit SaaS market 2010: with ervice and application hoting: CAGR +22% Small Buine Other Application Software SCM Office Suite and DCC ERP CRM Content, Communication and Collaboration Medium Buine Large Buine RoW 20% Year % North America Europe 30% Source: Gartner-Software a a Service in the Enterprie Application Software market, worldwide, 2007 Buine egment plit baed on ERP, CRM & SCM average Seite 5 Siemen AG Alle Rechte vorbehalten

6 Infratructure a a Service Cloud Computing Platform a a Service Software a a Service Software a a Service Architekture and Role Modell SaaS Architecture Model Uer SaaS Role Model Cutomer Tenant Application Tenant Application... Tenant Application Direct Sale Indirect Sale SaaS-Enabled Buine Application SaaS Provider SaaS Buine Manager SaaS-Enabled Application Platform Network Provider DC Provider Application Provider SD Provider Virtual Infratructur Phyical Infratructur Platform Provider Conulting Service Provider ISV Third Party Provider Source: Gartner Introducing SaaS-Enabled Application Platform: Feature, Role and Future Seite 6 Siemen AG Alle Rechte vorbehalten

7 Software a a Service Definitionen SaaS it die Bereittellung von Applikationen al Dient über da Netz auf Bai definierter Service Level und nutzungbaierten Abrechnungmodellen Saugatuck: Bei Software a a Service abonnieren Anwender einen Service, den ie wann immer und wie oft nutzen und dementprechend bezahlen, antatt eine Anwendung auf eigene Koten zu intallieren, pflegen und warten zu müen, ohne Berückichtigung, wie oft ie diee überhaupt nutzen wollen. IT-Herteller tellen den Service kotengüntig über da Internet zur Verfügung, etzten Web-Brower mit modernen Technologien, bekannter Infratruktur, und vielfach Entwicklung- und Betrieb-Methoden der nächten Generation, wie Multi-Tenancy, ein. Quelle: Saugatuck 2008 IDC: Software a a Service (SaaS) i a ervice delivery model made up of a utility computing environment in which unrelated cutomer hare a common application and infratructure that i managed by an ISV or third-party ervice provider where Code, intellectual property (IP) of the ervice, i typically owned by the SaaS ISV or ervice provider. Source: IDC 2007: Software a a Service Taxonomy and Reearch Guide Gartner: Hoted web baed oftware baed on a ingle et of common code and data definition that are conumed in a one-to-many model by all contracted cutomer, at any time, on a pay-for-ue bai, or on a ubcription baed or on uage metric. Source: Gartner 2007: Introducing SaaS-Enabled Application Platform: Feature, Role and Future Seite 7 Siemen AG Alle Rechte vorbehalten

9 Siemen SaaS Offering Collaboration Service ECMaaS RTCaaS EPMaaS Enterprie Content Management a a Service Real Time Collaboration a a Service Enterprie Project Management a a Service Seite 9 Siemen AG Alle Rechte vorbehalten

12 Siemen SaaS Service ECMaaS ECMaaS Individual One Liveervice Intance per cutomer allow cutomization to cutomer pecific requirement ECMaaS Standard One Liveervice intance for many cutomer Cutomer data in eparate data room (Domain) ECMaaS Standard plu additional option Collaboration Document Management Knowledge Management General Function Conulting Service Application Service Operation Service Workflow Project / Folder / Template Information Retrieval Uer Mgmt / Permiion Conulting Liveervice Remote Cache Infratructure Setup Tak Management Verion Management Dicuion Content Management Data Migration Archiving Operation New / New Channel Tracking and Audit Urgent Requet Live report Data Conolidation Archiving Support Service Dicuion Check In / Check Out Polling Livelink Atla / Live link Explorer Cutomization Authentification SLA Monitoring Notification Additional Function / Module Web Frontend Reporting SLA / Billing Interoperability iview Long Term Backup Seite 12 Siemen AG Alle Rechte vorbehalten

13 Siemen ECMaaS Datacenter Layout Cutomer' Intranet Internet Uer Authentification Load Balancer Intranet Extranet Internet Get Acce RSA Secure ID Token Manual Login Firewall Livelink Server Databae Server Frontend Server, Admin & Index Server, Teterver (MS Win) MS SQL or Oracle Fileerver Netapp SIS Datacenter Munich SIS Datacenter Munich SIS Datacenter Munich Remote Cache Server SIS Datacenter Chicago, US SIS Datacenter Newark, US SIS Datacenter Sao Paolo, BR SIS Datacenter Singapore Seite 13 Siemen AG Alle Rechte vorbehalten

15 ECMaaS Reference: CSM Openworld for CSM nv Challenge Takeover and projected extenion of exiting ECM Livelink olution for and SAP archiving Solution Tranition of exiting Livelink olution from CSM former provider to a dedicated Livelink platform. In addition Proviion of Livelink Remote Cache erver in USA and Singapore Proviion of an OpenText Archiving Platform for SAP and Archiving incl. Archiving Remote Cache in USA and Singapore Proviion of Livelink and Archiving a a Service on bai of agreed ervice level and a conumption baed pricing (uer per month / filepace per month) approx uer, 450 GB of Livelink data, up to 28 TB of Archiving data Benefit Worldwide tandardized, enhanced buine procee Availability of identical content and procedure for all CSM internal and external uer worldwide at ufficient performance Fulfillment of legal evidence Reduction of operational cot (pay per ue) Seite 15 Siemen AG Alle Rechte vorbehalten

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17 CSM Centrale Suiker Maatchappij Bigget upplier of bakery product and Lactic Acid worldwide Erected in 1919 Production of ugar(bieten) Middle huge growth Start of production of Lactic Acid Sugarbuine le important Entry into bakery product market Head office Diemen (Amterdam) Buine to buine

18 Corporate tructure CSM Bakery Supplie Europe Bakery Supplie North America PURAC #1 in Europe #2 in North #1 worldwide America

19 Preence in Europe 3 Buine Unit: Artian Indutry Frozen & baked product

20 Preence in North America = CSM manufacturing = CSM (BakeMark) ditribution 7 3 Main Operating Companie: Brill Caravan Ingredient BakeMark

21 PURAC worldwide PURAC factory PURAC office

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24 Wall-E Electronic Record management Performance improvement ERP / archiving Migration Openworld (Livelink)

25 The Challenge Remote Caching Content Life Cycle Management Document Capture Archiving Management (Claification) Record Retention and Dipoitioning Single Sign On ERP Data Archiving ERP Document Archiving

26 Buine Cae Avoid penaltie for non compliance with government regulation and dicovery period Manage rik of claim in cae of buine dipute Reduce torage hardware cot for Reduce cot and rik of PST file Reduce the rik of ytem downtime Reduce the cot of ytem maintenance Manage a Buine Record

27 Openworld Infratructure

28 Why Livelink? One Software Provider for Document Management - and Archive Sytem ( Mail, ERP ) Collaboration Workpace worldwide Legal Apect (Claification, RRP), Providing Enterprie Library Service Provide acce through variety of uer interface MS Office/Outlook/Sharepoint Web brower Dektop client SAP client Portal environment.

29 Why Siemen / Saa? No Pre Invetment needed Experience / Knowledge Livelink (ECM, Archiving) Preence Worldwide (DC Chicago & Singapore) SLA' Availability Performance Monitoring Reduction of operational cot Defined / dedicated Counterpart

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33 CMS Openworld Schematic configuration diagram Internet SIS DMC Chicago Firewall I CSM AD' CSM Intranet Router SIS DMC Singapore Firewall II Load Balancer I Load Balancer II Frontend Server I Frontend Server II Admin / Index Server Local Storage EFS Storage NAS Device Tet Server Local Storage Local Storage Quality Acceptance Server Oracle Server I Failover Cluter SAN Device Oracle Server II DMC Munich Building 1 DMC Munich Building 2 Seite 33 Siemen AG Alle Rechte vorbehalten

34 CSM Openworld Schematic diagram of upport procee CSM SIS Level 1a Support for Content and Acce Operation Level 1b Support for Content and Acce Operation Level 2 Support for Content and Acce Operation 1 t Level Support for CSM Intance Coordination CSM Openworld CSM Openworld Uer Uer CSM Openword CSM Openword Keyuer Keyuer CSM Openworld CSM Openworld Intance Coordination Intance Coordination Content & Acce Content and Acce Management Management SIS SIS SaaS ASP Support Level 4 Support Level 4 Support Level 3 Support OpenText Microoft Siemen Livelink Superuer Support (Contractually enurend by CSM) Morningtar (Contractually enurend by SIS) Oracle SIS GO Server Support AT&T Cico SIS GO Network Support Reporting path Communication path (if needed) Other SIS GO DB Support Seite 34 Siemen AG Alle Rechte vorbehalten

35 Siemen SaaS Monitoring and Monthly Reporting Po. Leitung Abrechnung- Monat Leitung- Monat Geamt FY 09/10 Kunden-Prei SLS Nutzungpauchale pro Uer pro Monat, ohne Livelink Lizenz 2 SLS Firt Level Support pro Uer pro Monat 3 Nutzung SLS Speicher pro 100 MB pro Monat 4 Adminitration / Betrieb einer XX pezifichen SLS Extranet Intanz auf vorhandener SLS Infratruktur pro Monat 5 zuätzliche SSL Zertifikat, DNS Eintrag, zuätzliche Domaine pro Jahr 6 SLS Uerverwaltung, Anlegen und Löchen von Uern nach chriftlicher Beauftragung durch XX, pro Vorgang 7 Lizenzverwaltung, Klärung, ob Uer bereit über eine LL Named Uer Lizenz verfügen, Generierung und Fortchreibung eine monatlichen Reporting, pro Uer pro Monat 8 Realiierung XX pezificher Leitung- und Funktionerweiterungen und -anpaungen entprechend Anlage 1, Bai 100 Manntage M1 Einzelbeauftragungen per Mail (iehe Zuatzvereinbarung zum Vertrag) M1 Lizenzkoten Open FT für Archivanbindung (Server- und Client-Lizenz einmalig M1 Einrichtung Lizenz Open FT für Archivanbindung (Server- und Client-Lizenz einmalig M2 Archivanbindung Tetytem xx Beauftragungen Zuatzleitungen Seite 35 Siemen AG Alle Rechte vorbehalten

36 Vielen Dank für Ihre Aufmerkamkeit Siemen AG Siemen IT Solution and Service Riemeketr. 160 D Paderborn Deutchland Dipl.-Ing. Bernd Becker Webbaed Service / SaaS Tel.: Fax: Mobil: becker.bernd@iemen.com Siemen Buine Service GmbH & Co. OHG Alle Rechte vorbehalten. Siemen AG Alle Rechte vorbehalten.