Industry Value Map 2014 - SAP for Utilities Roadmap Realtime-Lösungen für die Energiewirtschaft Bernd Keller, Head of Solution Management, IBU Utilities, SAP AG 27. Februar 2014 Public
Veränderung ist die neue Konstante in der Energiewirtschaft ERZEUGUNG = Gas + Kohle + Öl + Nuklear + Wind + Sonnne + Wasser + Biomasse + Geothermie KUNDEN = Kunde + Investor + Co-Erzeuger + Lieferant + Wettbewerber PRODUKTE = Energie + Wasser + Innovative ergänzende Dienstleistungen BUSINESS IT = (Big Data + Real Time) * (Operative Daten + Kommerzielle Daten + Predictive Data) + Cloud KOMMUNIKATION = (Persönlich + Mobil) * (Telefon + Internet + Soziale Plattformen) * automatisiert 2013 SAP AG. All rights reserved. 3
SAP Industry Value Map for Utilities Energy Supply Chain Optimization Operational Efficiency for Plants and Grids The Intelligent Grid Customer Experience Fuel Supply Chain Management Capital Portfolio and Project Management Meter Data Management and Operations Multichannel Marketing Energy Portfolio Management Asset Visibility and Performance Grid Data Processing and Analysis Sales and Customer Service for Residential Customers Energy and Environmental Resource Management Asset Operations and Maintenance Demand-Side Management Sales and Customer Service for Commercial and Industrial Customers Environment, Health, and Safety Customer Education Bill to Cash Human Resources Core Human Resources and Payroll Talent Management Time and Attendance Management Workforce Planning and Analytics Finance Procurement Information Technology Technology and Platform Solution Explorer Financial Planning and Analysis Strategic Sourcing and Supplier Management Application Lifecycle Management Big Data Real-Time Enterprise Accounting and Financial Close Procure to Pay with Business Network Collaboration IT Infrastructure Management Real-Time Analytics Treasury and Financial Risk Management Business Network Extensions for Procure to Pay IT Portfolio and Project Management Enterprise Mobility Collaborative Finance Operations Enterprise Information Management IT Service Management Application Integration Enterprise Risk and Compliance Management IT Strategy and Governance Cloud Solutions 2013 SAP AG. All rights reserved. 4
SAP Innovationsbereiche für die Versorgungswirtschaft 2013+ 2013 SAP AG. All rights reserved. 5
Die Verschmelzung von zwei IT Plattformen zu einer IT Plattform Predictive Maintenance Outage Management Datenanalyse Datenqualität Virtual Power Plants Demand Response Management BUSINESS PROCESS PLATFORM Prognose INFORMATION PLATFORM Daten- Management Daten-Akvisiition Trading & Portfolio Management Innovative Tarife Benutzer- Steuerung Energie-Management Smart Home Powered by SAP HANA software Mobile Dienstleistungen 2013 SAP AG. All rights reserved. 6
Neue Anforderungen für die nächste Generation von IT Plattformen Kombination von Daten aus verschiedensten Quellsystemen Effektives Management enormer Datenmengen ( Big Data ) Unterstützung raumbezogener Daten Echtzeit-Fähigkeit Flexible Unterstüzung neuer Geschäftsmodelle 2013 SAP AG. All rights reserved. 7
Datenquellen Daten- & Verar- beitungs- Layer Visualisierungs- & Anwendungs- Layer Unsere Vision Die nächste Generation einer Lösungsplattform für die Energiewirtschaft SAP Business Suite (incl. IS-U) SAP Business Intelligence Weitere SAP Lösungen (e.g. Smart Meter Analytics, Predictive Maintenance) Partner- Lösungen e.g. Choice, STI, basistechnologies, ESRI Kundenlösungen SAP Real Time Data Platform for Utilities Data Historian MDUS Externe Quellen GIS ERP SCADA, NIS etc. AMI Headend This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, 2013 SAP AG. All rights reserved. including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 8
SAP Innovationsbereiche für die Versorgungswirtschaft 2013+ 2013 SAP AG. All rights reserved. 9
Business Suite for Utilities on HANA Geplante Roadmap Optimizations Launch CRM on HANA 1.0 (Basierend auf EhP2 inkl. Utilities-Prozesse) Launch ERP on HANA 1.0 (basierend auf EhP 6, ohne Utilities-Pocesse) Launch IS-U on HANA* (basiernd auf EhP 7, inkl. Utilities-Prozesse) Analytische Dashbords für Meter2Cash (ERP on HANA) Bilanzierung (ERP on HANA) Fast Search (CRM on HANA) Q4/2012 Q1/2013 Q2/2013 Q4/2013 HY1/2014 This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided 2013 SAP AG. All rights reserved. without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 10
Erzielte Performance-Optimierungen für Suite on HANA (SP01) 10% der optimierten Reports/Transactions sind >100 mal schneller (z.b. Energie-Bilanzierung) 30% der optimierten Reports/Transactions sind >10 and <100 schneller (z.b. Monitoring EL31, Call Center Prozesse) 60% der optimierten Reports/Transactions sind <10 schneller (z.b. Kontoübersicht, Datenkomprimierung) Der bisher größte Verbesserungsfaktor (978) wurde für den Report RFBELJ00 (FIN) erreicht Der bisher gößte Verbesserungsfaktor für eine Transaktion ist 249 für V23 (SD) Der durchschnittliche Verbesserungsfaktor ist 55 2013 SAP AG. All rights reserved. 11
Das neue Gesicht der SAP Business Suite Sidepanels Stellen kontextsensitive Informationen zu ERP Transaktionen via wiederverwendbarer Chips bereit Chips beinhalten z.b. kontextbezogene Reports, Stammdatendetails, 3D-Visulaisierungen, Integration zu sozialen Medien, Map Integration, etc. Business Value Höherer Effizienz für erfahrene User, schnellere Entscheidungsfindung und Datenerfassung Modfikationsfreie Erweiterung durch Kunden und Partner Niedrige TCO: Nutzung ohne Upgrade möglich Verfügbaerkeit ~ 1000 ERP Transaktionen mit SAP EhP6 for SAP ERP 6.0 ~ 100 wiederverwendbare Chips 2013 SAP AG. All rights reserved. 12
Die Einführung von Responsive UI Technologie mit SAP Fiori Ständig wachsende Sammlung von Anwendungen mit einfachen und intuitiv nutzbaren Benutzeroberflächen Zunächst für industrieübergreifend häufig genutzte SAP- Funktionen Nahtlose Nutzung auf allen Gerärten (Desktop, Tablets, Smartphone) 2013 SAP AG. All rights reserved. 13
Neue Kundenansprüche verändern Kommunikationsprozesse DIGITAL VERBUNDEN SOZIALES NETWORKING BESSER INFORMIERT 2013 SAP AG. All rights reserved. 14
The Herausforderung: Steigende Zahl von interaktiven Services benötigt Zugriff auf Backend-Daten und -Prozesse Kunden- interaktions- Kanäle Web Mobile Devices Enterprise Software Social Cloud Call Center Backend Systeme IS-U CRM RTDP Non-SAP systems 2013 SAP AG. All rights reserved. 15
Die Lösung: Standardisierter Zugriff auf SAP for Utilities für alle Interaktions-Kanäle mit der neuen SAP Multichannel Foundation Kunden- interaktions- Kanäle Web Mobile Devices Enterprise Software Social Cloud Call Center Vereinfachte und standardisierte App - Entwicklung Multichannel Foundation for Utilities User Mgmt Single View Channel Analytics Utilities Content - Odata Services & Generated UIs Sichererheit und Zuverlässigkeit Hochskalierend Basierend auf Standards (Gateway) On Premise oder via Cloud nutzbar Backend Systeme Non-SAP systems RTDP IS-U CRM 2013 SAP AG. All rights reserved. 16
Neue mobile Lösungen für Endkunden in der Energiewirtschaft SAP Utilities Customer Engagement Prozesse Konto-Management Rechnungszahlung Outage management Service-Anforderungen Peronalisierte Kommunikation Business Value Verbesserte Kundenbindung Verbessertere Kundenservice Verkürzter Meter2Cash Prozess Reduzierung der Costs to Serve 2013 SAP AG. All rights reserved. 17
SAP s Portfolio Mobiler Anwendungen für Utilities wächst SAP Business Objects Mobile BI SAP BusinessObjects Explorer Mobile SAP Strategy Management Mgmt. Executives Service & Support SAP Utilities Customer Engagement SAP Sybase Mobiliser Platform SAP Work Manager by Syclo SAP Service Manager by Syclo SAP Inventory Manager by Syclo SAP Rounds Manager by Syclo SAP Visual Enterprise Viewer SAP Multi Resource Scheduling SAP EHS Safety Issue Maintenance & Operations SAP HANA SAP Mobile Platform Sybase 365 Messaging SAP Workflow Sales & Marketing SAP Utilities Customer Engagement SAP Precision Retailing SAP CRM Sales SAP Sales Order Notificaiton SAP Customer and Contacts SAP Customer Financial Fact Sheet SAP ERP Order Status SAP Customer Briefing SAP Work Manager by Syclo SAP Rounds Manager by Syclo SAP Multi Resource Scheduling SAP EHS Safety Issue Engineering & Construction Logistics SAP Inventory Manager by Syclo SAP EHS Safety Issue SAP Transport Notification SAP Transport Tendering SAP Finance mobile apps SAP Human Resources mobile apps SAP Procurement mobile apps SAP StreamWork for Mobile 2013 SAP AG. All rights reserved. 18
Der Trend zu Cloud-Lösungen beschleunigt sich 70% 63% Bis 2016 werden Hybride Cloud- Lösungen die Unternehmens- Plattform der Wahl sein. 60% 50% 40% 50% 40% 47% 39% Bis 2016, werden mehr als 75% der IT Ausgaben NEUER Unternehmen auf Cloud- und Hybrid-Lösungen entfallen. 30% 20% 10% 0% 18% 19% 13% 10% 1 2 3 On-premise Cloud / On-premise (hybrid or highly-interwoven deployment) Cloud-based (pure-play) SQuelle: Saugatuck Technology, 2012 Cloud Business Solution Survey, Global, N-228 (Feb 2012) 2013 SAP AG. All rights reserved. 19
SAP in der Cloud Eine einheitliche Cloud-Architektur für alle SAP-Lösungen SOCIAL PEOPLE TO PEOPLE COLLABORATION MANAGED CLOUD LINE OF BUSINESS CLOUD APPLICATIONS SUITE MARKETPLACE SUITE ON HANA BW ON HANA PEOPLE CUSTOMER MONEY SUPPLIER BUSINESS CUSTOMER APPS PARTNER/ ISV APPS BUSINESS NETWORK BUSINESS TO BUSINESS COLLABORATION SAP HANA CLOUD PLATFORM APP DEV & INTEGRATION SERVICES DATABASE SERVICES INFRASTRUCTURE SERVICES INTEGRATION * Note: Additional solutions available from SAP s extensive cloud applications portfolio 2013 SAP AG. All rights reserved. 20
SAP HANA Enterprise Cloud (Managed Cloud) REAL-TIME BUSINESS COMBINED WITH CLOUD SIMPLICITY SAP HANA Enterprise Cloud SAP Business Suite powered by SAP HANA SAP NetWeaver BW powered by SAP HANA MANAGED SERVICES PARTNER ECOSYSTEM Smarter Business Innovations Smarter Business Decisions Assessment Advisory Invoice Conversion Open + 1 Faster Business Processes Faster Business Intelligence Onboarding and Migration SAP Reference Architecture Simpler Business Interactions Simpler Analytics Modeling Application Management Portability Infrastructure Hosting and Cloud Services Custom Services SAP HANA Cloud Platform Application Development Integration Database and Analytics Foundation
Überblick: Geplanter SAP for Utilities Innovationen 2013/14 Ausgewählte Highlights 2013 2014 Q1 Q2 Q3 Q4 Business Suite on HANA Customer Connection Cycle 1 Focus Topics: CRM for Utilities, Meter to Bill (IS- U) Demand Side Management on HANA Utilities Customer Engagement 2.0 Mobile Utilities Customer Self Services Predictive Analysis (Version 1.0.9) EhP3 for CRM 7.0 Utilities CRM enhancements, e.g. Product Finder and Configurator, Premise Overview, DSM 2.0 EhP7 for ERP 6.0 Utilities Enhancements, e.g. AMI 4.0, TOU Exception Billing Side Panel Adoption for Utilities Utilities Cloud (Electric Vehicle Readiness Package) Enhancements for Syclo components (SAP Work Manager, SAP Service Manager) IS-U on HANA CRM on HANA optimization Utilities Customer Engagement 3.0 Mobile Utilities Customer Self Services Multichannel Foundation 2.0 Realtime Data Platform for Utilities 1.0 Real time analytics for Meter2Cash (ERP on HANA) Energy Settlement (ERP on HANA) Fast Search (CRM on HANA) Unbilled Revenue Reporting (ERP on HANA) Convergent Sales and Invoicing SAP Work Manager for Utilities (Mobile) 2013 SAP AG. or All an rights SAP reserved. affiliate company. This presentation All rights and reserved. SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 22
Zukünftige Strategie Überblick Cloud-Based Solutions for Utilities Real-Time Data and Application Platform for Utilities Continuous Application Innovation for Utilities 2013 SAP AG or an SAP affiliate company. All rights reserved. 23
Vielen Dank! Kontakt: Bernd Keller Head of Solution Management Industry Business Unit Utilities, SAP AG bernd.keller@sap.com