Watson Collaborator Wie Cognitive Computing Kollaborationslösungen verändert

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1 Watson Collaborator Wie Cognitive Computing Kollaborationslösungen verändert Arnd Layer, Competency Leader Social Collaboration, IBM Collaboration & Talent Solutions - Cognitive Solutions Unit DACH

2 Teamarbeit ist hart und kostet Zeit! zu viel Information Zu viele Unterbrechungen zu viele Tools

3 IBM Watson Grundlagen

4 Verstehe Nutzerverhalten, um Aktivitäten zu unterstützen regelbasiert Verstehe Nutzerverhalten und Kontext, um Erkenntnisse bereitzustellen und aktiv weiterzuhelfen lernend 4

5 Was ist Cognitive Computing? Sprachverständnis 5 Maschinenlernen Big Data

6 Was tut Cognitive Computing? Understand, reason and learn to think beyond the possible Lernen - Learning 6 Verstehen - Understanding Begründen - Reasoning Die Fähigkeit, Daten - strukturiert oder unstrukturiert, text- oder sensor-basiert - zu verstehen - erstaunlich schnell und in grossen Mengen. Die Fähigkeit, Hypothesen zu formulieren, Argumente anzubieten und Empfehlungen zu priorisieren und damit Menschen bei Entscheidungen zu unterstützen. Die Fähigkeit, kontinuierlich Daten und Verständnis aus jeder Interaktion zu sammeln. Wird durch Experten, die ihre Expertise verbessern, skalieren und beschleunigen, trainiert - nicht programmiert.

7 Cognitive Computing vs. Artificial Intelligence 7

8 Cognitive Collaboration Verse - Sametime - Connections - Watson Workspace

9 X

10 Seamless Single Platform Integration Social Mobile Cloud Cognitive Analytics Collaboration Desktop Messaging 9

11 Konzentration auf das Wichtige! Persönlicher Assistent Priorisiert Arbeit, übernimmt einfache Aufgaben und bietet Funktionen basierend auf Verhalten an Beratender Experte Versteht Ihre Arbeit, beantwortet Fragen und bietet unterstützende Informationen 10

12 11

13 Was ist JETZT wichtig?! 12

14 Sametime Bot 13

15 Orient Me! 14 Give you clarity, control, and insights you need to confidently make informed decisions

16 My newsfeed organized by my interests and Communities 15

17 X People and Communities important to me

18 X My tasks and things owed to me

19 X Plan my time and see what s next

20 Konversationen als zentrale Arbeitsumgebung Konversationen machen Teams effizienter Cognitive Watson Services helfen den Nutzern, sich auf das Wesentliche zu fokussieren Business Apps / Geschäftsprozesse fügen sich in die Konversationen ein 16

21 IBM Watson Workspace Enable teams to work and drive business outcomes, from inception to completion, through a cross-device, collaborative experience that includes your commonly used business applications. Because it's infused with Watson, over time Watson Workspace will understand your conversations, learn from them, improve over time, and interact with you to improve your success. We start with two-way messaging integration, "Moments" (summarisation across messaging apps), and cognitive assistance (advice, bots) that guides users to the right content at the right time, and helps automate everyday tasks. 17

22 IBM Watson Work Services 18 Watson Work Services give developers a set of cognitive APIs so they can infuse Watson Work capabilities into existing work applications and products - or accelerate differentiation when building new apps. These APIs are built to understand conversations in context and interpret the user s needs and intent using natural methods of communication

23 Was steckt in den Watson Work Services? APIs REST Webhooks GraphQL Spaces People Moments Capabilities Conversations Resources Focus 19

24 Demo

25 Workspace - die User-Sicht Chat / Space X Moment / Lenses

26 Workspace - die Daten-Sicht GraphiQL Komplexe Abfragen mit einem Request REST API Tool zum Testen Json X

27 Workspace - die Daten-Sicht Lens-Annotation (Json): Phrase: kannste mir einen Preis für Lotus Notes geben Confidence: Lens: Preisinformation Produkt-Entity: IBM Notes Brand-Entity: IBM Watson Work 21 { "lens": "Preisinformation", "start": 0, "end": 45, "phrase": "kannste mir einen Preis für Lotus Notes geben", "confidence": , "actions": [], "payload": { }, "context": { }, "extractedinfo": { "entities": [{ "text": "IBM Notes", "type": "Produkt", "source": "Conversation", "location": [28, 39] },{ "text": "IBM Watson Work", "type": "Brand", "source": "Conversation", "location": [28, 33] } } ], "keywords": [{"relevance": , "text": "kannste"}] }, "applicationid":, "lensid":, "focusversion": 4, "annotationid":, "created": , "createdby": "toscana-service-watson-conversation-client-id", "type": "message-focus", "tokenclientid": "toscana-service-watson-conversation-client-id"

28 Watson Conversation - Training Intents (Absichten) X Entities (Begriffe)

29 Workspace - Einrichten App definieren - Make it cognitive App zum Workspace hinzufügen X

30 Was haben wir gesehen? Space Annotation Watson Work Services Moments Lenses Focuses Entities Apps 22 IBM Watson Conversation Intents Entities [Dialog]

31 Put Watson to work with your apps 23 Cognitive insights, actions and summaries from conversations and app

32 Sales Agent not an employee interacts with the sales system through a bot context aware natural language can pull in people, e.g. sales manager, when necessary Possible extensions: reflect approved price in the sales send offer to customer Samsung, Korea Heather Reeds 3:48 I need a quote for a 20 container with Electronics for Samsung from Busan to Rotterdam SalesBot 4:07 Reeds here is the contract price for customer Samsung from: Busan - to: Rotterdam category 3 (electronics - sealed), 20 price: $ book freight next departure: arrival: more Heather Reeds 4:10 Müller we can get the deal with follow-up business for a 5% lower price Michael Müller 4:15 Reeds I ll approve, if Samsung commits to book at least 5 more containers over the next 6 months. complete the offer with these conditions and I ll sign off. 24

33 IBM Watson Work Services - Kognitive Dienste die Konversationen verstehen Project Management Social Chat... and more! Voice / Video CRM Talent Management IBM Watson Work Services (Cognitive Services and APIs) Action identification Summarization Moments 25 IBM Watson APIs

34 IBM Watson Work Services - Cognitive Benefits Understands how you and your teams work Keeps you focused on what matters Helps you achieve your goals faster Note: Plans are subject to change. Not all capabilities will be available in initial release 26

35 Vielen Dank! Arnd Layer Competency Leader Social Collaboration IBM Collaboration & Talent Solutions Watson Workspace: - phone: arnd.layer@de.ibm.com linkedin: - xing: Kontrollverlust FM Blog / Podcast: -