Microsoft Dynamics CRM Healthcare Forum Mai 2011 Heinz Gras (SSP) Thomas Heiz (TSP)

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1 Microsoft Dynamics CRM Healthcare Forum Mai 2011 Heinz Gras (SSP) Thomas Heiz (TSP)

2 Now You Can Get CRM That Fits Your People The right user experience for every user role Fits Your Business Configures quickly to meet your specific needs Fits Your Environment Deploys quickly and integrates existing assets

3 Microsoft Dynamics CRM Overview PC Browser Phone

4 Microsoft Dynamics CRM strategic at the Center Unified Communications Telephone & Mobile Instant Messaging Videoconferencing Enterprise Resource Planning Integration Interaction Synergies Business Intelligence Dashboards Reports Analytics Data Mining Customer Relationship Management Sales Marketing Services Office Integration Tasks Calendar Productivity Websites & Communities Web access Social Networking Blogs and Wikis Enterprise Content Management Documents Records Web content 4

5 Microsoft CRM Mobile Express Real-time access to all Microsoft CRM functionality on any mobile device Real-time Access Provides connected real-time access to CRM functionality and customizations Fully Customizable Access to all CRM standard and customized entities; full access to web-based source code Device Independent Works with any Microsoft Windows Mobile device, Palm-powered handhelds, RIM Blackberry devices, and other devices* Third Party middleware available to support Android, iphone, ipad and additional devices *Microsoft CRM Mobile Express can be used with any mobile web browser that is HTML 4.0 compatible. This includes Microsoft Windows Mobile Pocket PCs and Smartphones, Palmpowered handhelds, and RIM Blackberry devices.

6 Bridging the Gap A better way to accelerate application development Build Rapidly innovate and grow your business Buy Development Tools Development Frameworks Application Platform Packaged Applications Lower total cost of ownership (TCO)

7 Microsoft Dynamics CRM: Global Customer Base Financial Services Professional Services Manufacturing Public Sector Retail & Hospitality Health & Life Sciences Travel & Entertainment

8 Referenz Medi 24 Medi24 ist Pionier in der Telemedizin in der CH und der Benchmark in Bezug auf die Qualität, beschäftigt 100 Mitarbeitende, davon drei Viertel medizinische Fachpersonen Über grosse Krankenversicherer und Ärztenetze haben mehr als zwei Millionen Personen Zugang zu Medi24 An Spitzentagen führt Medi24 über 3'000 telemedizinische Konsultationen durch, im Jahr 2010 über 450'000 Beratungen 7 x 24h in 4 Sprachen

9 Ausgangslage

10 Herausforderungen an Medi 24 Sicherheit der Beratung Patient im Vordergrund Optimale IT Unterstützung

11 Umsetzung der Lösung Detailspezifikationen gemäss Benutzer GUI Design in Kooperation mit den Benutzern Projektlaufzeit < 6 Monate

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15 Resultate und Nutzen

16 Resultate und Nutzen Payback im ersten Jahr 50% tieferer jährlicher Entwicklungsaufwand 60% tieferer jährlicher Wartungsaufwand Mitarbeiterzufriedenheit massiv gesteigert Medi24 ist innerhalb des Mondial Assistance Konzerns die IT Referenz für Healthcare Business

17 Referenz Video Medi 24 Direkter Link zum Video

18 Aktuelle Situation Über Beratungen in Microsoft Dynamics CRM Über 50 neue Features implementiert Dynamics CRM auf Backoffice ausgeweitet 1 bestehende Webplattform integriert 2 neue internationale Webplattformen implementiert Anbindung von Mobile Devices Anbindung von Fremd CRM Systemen

19 Nächste Schritte Lösen Sie einen Demo Account unter Bei weiteren Fragen kontaktieren Sie

20 2010 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, the Microsoft Dynamics logo, and [list other trademarks] are trademarks of the Microsoft group of companies. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.