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1 SAP Mobile Lösungen Dr. Oliver Bäcker Head of Mobile Solutions, SAP Consulting Switzerland Veranstaltung «SAP ERP Effizienter und Mobil», 24. April 2013

2 Legal Disclaimer The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This document is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP AG. All rights reserved. Public 2

3 Allgegenwärtigkeit von Smartphones und Tablets treibt die Adoption im Unternehmen Of Fortune % USE iphone 65% USE ipad 71% of IT leaders see mobile as transformational Average # of devices per employee 2 Yet only.. 18% Companies have a well-defined mobile strategy 3 1. GigaOm Mobile in the Enterprise May 2011; 2.. ipass The ipass Global Mobile Workforce Report Mar 2012; 3. Custom Solutions Group 3 Ways that Businesses Struggle with Mobile May SAP AG. All rights reserved. Public 3

4 Business Apps: Am schnellsten wachsende Kategorie in Apple s App Store Yet... WW enterprise apps market 1 $2.7b $7.7b 80% 50% of Fortune 500 plan to implement mobile apps in of enterprises lack mobile app developers IDC; 2. Forrester Mobile Trends of Fortune 500 Companies Jun 2012; 3. Custom Solutions Group Mobile in the Enterprise: The Gap Between Expectations and Expertise SAP AG. All rights reserved. Public 4

5 Woran denken Sie, wenn Sie mobile Apps hören? Persönliche productivity apps Kunden-Apps Spiele/Unterhaltung Geschäftsanwendungen Soziale Medien Geschäftliche productivity apps 2013 SAP AG. All rights reserved. Public 5

6 Mobile Apps von SAP Finance HR SAP WorkDeck SAP Customer Financial Fact Sheet* SAP GRC Access Approver* Manufacturing SAP HR Approvals SAP Employee Lookup SAP Learning Assistant SAP GRC SAP Payment Policy Survey Approvals SAP Interview Assistant SAP Manager Insight SAP Real- Spend SAP Leave Request SAP Travel Expense Approval* SAP Travel Expense Approval* SAP Inventory Manager SAP CRM Service Manager* SAP EHS Safety Issue SAP ERP Quality Issue SAP Timesheet SAP Travel Receipt Capture* SAP Travel Expense Report* SAP Work Manager* SAP Travel Receipt Capture* SAP Visual Enterprise Viewer SAP Travel Expense Report* SAP Rounds Manager SAP BusinessObjects Explorer Service LOB Apps Analytics SAP BusinessObjects Mobile SAP CRM Service Manager* SAP Work Manager* SAP TDMS Manager SAP Replication Manager SAP Cart Approval SAP Sanctioned- Party List SAP IT Incident Management SAP System Monitoring SAP Transport Notification and Status SAP User Experience Monitor SAP IT Change Approval SAP Transport Tendering SAP Inventory Manager* SAP Sales Diary SAP Sales Order Notification SAP Material Availability SAP ERP Order Status SAP Customer Financial Fact Sheet* SAP Customer Briefing SAP Customer SAP Strategy Management and Contacts SAP CRM Sales Information Technology Supply Chain and Procurement Sales 2013 SAP AG. All rights reserved. Public 6

7 Mein mobiler Tag 11:00 am Download market data to prepare talk SAP MOBILE DOCUMENTS 1:00 pm Plan vacation SAP LEAVE REQUEST 10:00 am customer call create lead SAP MOBILE CRM/SALES 09:00 am pipeline analysis SAP BO EXPLORER / MOBILE BI 08:00 am pay train ticket 07:30 am s, calendar, news SAP NOW 06:30 am wake-up 8:00 pm clock off & ;-) 1:30 pm talk at event 4:00 pm record travel expenses SAP TRAVEL RECEIPT CAPTURE 5:00 pm approve ipad for new team member SAP CART APPROVAL 6:30 pm prepare tomorrow s customer visit SAP CUSTOMER BRIEFING 2013 SAP AG. All rights reserved. Public 7

8 SAP Store für Mobile Apps Enterprise Ready App Store von SAP: Über 70+ mobile apps von SAP und zertifizierte Apps von Partnern Suchen, Entdecken, Downloaden In product discovery Zugriff auf den SAP Store via SAP Afaria Besuchen Sie store.sap.com/mobile oder nutzen Sie die QR-Codes: Apple ios Android 2013 SAP AG. All rights reserved. Public 8

9 Unternehmen mobilisieren 2013 SAP AG. All rights reserved. Public 9

10 Unternehmen zu mobilisieren ist anspruchsvoll 20% Mobile Apps & User Experience 80% Enterprise Grade Services Business-to-Consumer Device platforms Native vs. HTML5 Lifecycle management Security and compliance Connectivity management online & offline experience Integration with existing IT landscape Integrated Approach Broad user base (B2E, B2B, B2C) Open for all data sources Security & compliance Reduce TCO & TCD Investment Protection Devices Mobile OS HTML5 vs. Native Synergies with other Technologies Big Data/In-Memory Cloud Analytics 2013 SAP AG. All rights reserved. Public 10

11 Mobile Lösungen für Best-run Businesses Erstellen Datenbanken Web Services Applikationen SAP Mobile Platform BlackBerry iphone / ipad Android Windows Windows Mobile Management console Verwalten SAP Afaria 2013 SAP AG. All rights reserved. Public 11

12 SAP bietet eine Komplettlösung für Mobility Mobile Services Strategieberatung Rapid Deployment / App-Entwicklung Cloud Services Mobile Anwendungen Standard Apps für diverse Prozesse Integration in die Backend-Systeme SAP Store Mobile Plattform Gerätesicherheit Entwicklung und Betrieb von mobilen Anwendungen 2013 SAP AG. All rights reserved. Public 12

13 Wie hilft die SAP Mobile Platform, TCO und TCD zu reduzieren? Applikationsentwicklung Betrieb von Infrastruktur/Plattform iphone / ipad, Android, Windows Mobile, BlackBerry Plattform-SDK (HTML5, native) Web development frameworks Verbindungsmanagement Datensicherheit Versionskontrolle Datenbank auf mobilem Endgerät für Offlinefähigkeiten Datensynchronisierung (Push) ERP, Databank, Business App-Integration Zentrales Logging, Monitoring & Reporting 2013 SAP AG. All rights reserved. Public 13

14 Investitionsschutz durch eine einheitliche mobile Plattform Anforderung Projekt 1 Projekt 2 Projekt 3 Projekt 4 Mobile Plattform Online-Zugriff X X X Verschlüsselung von Daten X X Synchronisation X X X Integration verschiedener Enterprise-Systeme X X Entwicklung nativer Anwendungen X X X X Benachrichtigung (Push Notifications) X X Entwicklung von HTML5- Anwendungen X X 2013 SAP AG. All rights reserved. Public 14

15 Partnerschaften für eine offene Plattform 2013 SAP AG. All rights reserved. Public 15

16 Erfolgreiches Mobile Device Management 2013 SAP AG. All rights reserved. Public 16

17 Mobile Endgeräte verwalten Für ein erfolgreiches Management von mobilen Endgeräten (Mobile Device Management, MDM) sind vier Bereiche entscheidend Sicherheit Anwendungen Geräte Kosten 2013 SAP AG. All rights reserved. Public 17

18 Enterprise Mobile Management Integration Enterprise App Portals Embedded in SAP Apps SAP App Store Enterprise Systems Custom Application Libraries SAP Mobile Platform Integration Expense Management Business Intelligence 2013 SAP AG. All rights reserved. Public 18

19 Applikationsverwaltung mit SAP Afaria Nicht konfigurierte App Konfigurierte App??? Wie lauten Servername/port? Und wo bekomme ich die Infos her? Es funktioniert automatisch! Verwirrter Anwender Glücklicher Anwender 2013 SAP AG. All rights reserved. Public 19

20 Out-of-the-Box Integration mit SAP Afaria Automatische App-Konfiguration Benutzer startet die App das erste Mal Afaria überprüft die Konfiguration App startet und verbindet sich erfolgreich Afaria APIs sind Bestandteil der SMP, um Entwicklern eine nahtlose Integration mit SAP Afaria zu ermöglichen SAP AG. All rights reserved. Public 20

21 Erfolgreich mit unserer mobilen Strategie zweitgrößte ipad-installation weltweit Es dauert nur 1 Minute um ein Gerät zu löschen 100 % aller Sales- und Presales- Mitarbeiter haben Tablets 92 % Zeiteinsparung um Apps zu verteilen, zu aktualisieren und zu konfigurieren Enrollment ist zu 100 % Self-Service Minimaler Einfluss auf die Benutzerfreundlichkeit 2013 SAP AG. All rights reserved. Public 21

22 Schnelle und kostengünstige Umsetzung

23 SAP Mobile Strategy Service Erschließung neuer Geschäftsfelder und Potenziale durch Mobile Lösungen Wie können mobile Lösungen mein Unternehmen voranbringen? Wie können Top Use Cases identifiziert werden zur Erzielung von Wettbewerbsvorteilen? Wie kann ich die Transformation umsetzen? Discovery Workshop für Enterprise Mobility Mobile Strategie Vertrieb Analytics Mobility Strategie Framework Szenarien & Priorisierung Value & KPI Analyse Supply Chain B2C / mcommerce Workflows / Produktivität Instandhaltung Geräte- DokumentenM Management anagement Mobile Projekte & Programme Use-Case Longlist Short List Top List Governance-Fragestellungen Mobility Architektur Roadmap & Umsetzungsplan Prototyp für Top Use Case 2013 SAP AG. All rights reserved. Public 23

24 Mobility Adoption SAP Service-Portfolio für Mobile Lösungen How can mobility impact my business? Where do I start? What are relevant scenarios for me? How to realize these scenarios? Mobile Strategy Services I need to educate my people I need PoC before I can start a real project I have clear mobile strategy in place and need to prepare for implementation / development projects I want to deploy apps I need apps built and tailored to my specific needs Design & Build of Custom Mobile Apps Deployment of Standard Mobile Apps I have apps live but need to evolve Support for Custom Mobile Applications AMS for Mobility Discovery Workshop Design & Setup Mobile Infrastructure Post Go-Live Support Design Thinking Evaluation Service for SAP Mobile Platform Platform Upgrade Support Services Evaluation Service for Afaria Device Change Management Strategy Platform Mobile Business Solution Lifecycle/ Operations Time 2013 SAP AG. All rights reserved. Public 24

25 SAP Mobile Platform Komplettpaket (inkl. Afaria, SMP und einer Prod. App) Licensing Discover Evaluate Implement Extend SAP Timesheet Discovery Workshop Enterprise Mobility RDS Afaria Starter Kit (1 System PRD) Coaching-Paket (3 Tage) RDS Mobile Apps & Infrastruktur (1 System PRD) Implementierung: CHF Go-Live Support Zusätzliche App Last- und Performancetest Afaria Integration (App-Rollout) Single Sign On Konfiguration Mobile Analytics App Development / Mobile Innovation QA-Support (bei Partner Entwicklung) Coaching / Trusted Advisor 2013 SAP AG. All rights reserved. Public 25

26 Demo und Ausblick 2013 SAP AG. All rights reserved. Public 26

27 Outlook: SAP Mobile Documents (currently in Ramp-Up) My Documents Share Documents Mobilize Business Content Cloud and On-Premise Standards Based Access your documents instantly on any device (PC, Laptop, Smartphone and Tablet) Share your documents with colleagues or business partners Discover and access content from corporate document management system (e.g. Microsoft Sharepoint or SAP NetWeaver Portal) Free choice of deployment options: cloud, on-premise or hybrid (access your onpremise data utilizing SAP NetWeaver Cloud services) Utilize industry standard CMIS to ensure broad interoperability Integrate with SAP and non-sap solutions using a CMIS based SDK Corporate Security and Compliance Highest security standards for business practice Document level security Policy and compliance management with SAP Afaria 2013 SAP AG. All rights reserved. Public 27

28 Outlook: SAP Approve All (RTC Q2/2013) SAP Approve All Inbox Leave Request Approval PREq Approval Shopping Cart Approval Purchase Order Approval Updated Leave Request App Leave Request Create Foundation: UI technology Generic Workflow Gateway App Launch/User Management 2013 SAP AG. All rights reserved. Public 28

29 Demo 2013 SAP AG. All rights reserved. 29

30 Immer mehr Kunden entscheiden sich für mobile Lösungen von SAP 2013 SAP AG. All rights reserved. Public 30

31 Marktanalysten sehen SAP als #1 im Bereich Enterprise Mobility Mobile Device Management is Dead. Long Live Enterprise Mobile Management Winners SAP Antenna Boxtone Losers IBM Oracle RIM Magic Quadrant for Mobile Application Development Platforms Authors: Bill Clark, Ian Finley, Song Chuang Gartner, 26 April 2012 ID:G MDM is Dead Long Live EMM! Author: Chris Marsh Co-Authors: Eugene Signorini Yankee Group, June SAP AG. All rights reserved. Public 31

32 Zusammenfassung und Key Take-Aways 1. Acknowledged market leader 2. Industry and process know-how 3. Fast-growing portfolio of industry and LoB apps from SAP and partners 4. Comprehensive partner ecosystem 5. Well-established implementation services 2013 SAP AG. All rights reserved. Public 32

33 ! Many Thanks for your attention Contact: Dr. Oliver Bäcker Head of Mobile Solutions SAP Consulting Switzerland SAP (Schweiz) AG Althardstrasse Regensdorf Mobile: