683. Paiola, Marco; Gebauer, Heiko; Edvardsson, Bo (2012), Service Business Development in Small to Medium-sized Equipment Manufacturers, Journal of

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1 Publicaton list Scientific publication (Based on Scopus Research Data Base) Larsen,T.A.; Gebauer,H.; Gründl,H.; Künzle,R.; Lüthi,C.; Messmer,U.; Morgenroth,E.; Niwagaba,C.B.; Ranner,B. (2015) Blue Diversion: a new approach to sanitation in informal settlements, Journal of Water, Sanitation and Hygiene for Development, 5(1), Kowalkowski, Christian, Kindström, Daniel, Windahl, Charlotta and Gebauer Heiko (2015) What service transition? Rethinking established assumptions about manufacturers' service-led growth strategies, Industrial Marketing Management, 45(1), 59-69, Gebauer, Heiko; Worch, Hagen (2015), Absorptive Capacity (of Organizations), 1(5), 12-19, Tilley, Elizabeth; Strande, Linda; Lüthi, Christoph; Mosler, Hans-Joachim; Udert, Kai; Gebauer, Heiko; Hering, Janet (2014), Looking beyond Technology: An integrated approach to water, sanitation and hygiene in low income countries, Environmental Science and Technology, 48(17), Soltes,E.; [in collaboration with:thakkar,a.j.; Survé,I.; Gebauer,H.] (2014) Welcher Standort ist der beste?, Harvard Business Manager, 78-85, Gebauer, Heiko and Saul, Caroline (2014), Business model innovation in the water sector in developing countries, Science of the Total Environment, 488(1), Gebauer, Heiko and Reynoso, Javier (2013), An agenda for service research at the base of the pyramid, Journal of Service Management, Vol. 24 No 1, pp Gebauer, Heiko; Paiola, Marco; Saccani, Nicola (2013), Characterizing service networks for moving from products to solutions, Industrial Marketing Management, Vol. 42 No. 1, pp Paiola, Marco; Saccani, Nicola, Perona; Marco, Gebauer, Heiko (2013), Moving from products to solutions: Strategic approaches for developing capabilities, European Management Journal, Vol. 31 No 4, pp Kowalkowski, Christian; Kindström, Daniel and Gebauer Heiko (2013), ICT as enabler for services in manufacturing firms, Journal of Business and Industrial Marketing, Vol. 28 No. 6, pp Oliva, Rogelio; Brann, Jeremy; Gebauer, Heiko (2012), Impact of organizational distinctiveness on service performance in product manufacturing firms, Journal of Business-to-Business Marketing, Vol. 19 No 4, pp Gebauer, Heiko; Kowalkowski, Christian (2012), Customer-focused and servicefocused orientation in organizational structures, Journal of Business and Industrial Marketing, Vol 27 No. 7, pp Enquist, Bo; Johnson, Mikael; Gebauer, Heiko, The Role of Organisational Capabilities in the Formation of Value Networks in Public-Transport Service, Management Research Review, Vol. 35 No. 7, pp Gebauer, Heiko, Worch, Hagen, Truffer, Bernhard (2012), Absorptive Capacity, Learning Processes and Combinative Capabilities As Determinants of Strategic Innovation. European Management Journal, Vol. 30 No. 1, pp Gebauer, Heiko; Ren, Guangjie; Valtakoski, Aku; Reysono, Javier (2012), Service- Driven Manufacturing: Provision, Evolution and Financial Impact of Services in Industrial Firms, Journal of Service Management, Vol. 23 No 1, pp Gebauer, Heiko; Truffer, Bernhard; Störmer, Eckhard; Binz, Christian (2012), Capability perspective on business network formation: Empirical evidences from wastewater treatment industry, European Business Review, Vol. 24 No 2, pp Lightfoot, Howard; Gebauer, Heiko (2011), Exploring the alignment between service strategy and service innovation, Journal of Service Management, Vol. 22 No. 5, 664 -

2 683. Paiola, Marco; Gebauer, Heiko; Edvardsson, Bo (2012), Service Business Development in Small to Medium-sized Equipment Manufacturers, Journal of Business-to-Business Marketing, Vol. 19 No. 1, pp Gebauer, Heiko; Kuzca, Gunther; Wang, Chunzhi (2011): Spare parts logistics for the Chinese market, Benchmarking: An international Journal, Vol. 18 No. 6, 2011, Gebauer, Heiko (2011), Management innovation and dynamic capabilities, Industrial Marketing Management, Vol. 40 No 8, pp Kuzca, Gunther; Gebauer, Heiko (2011), Global approach to the service business in manufacturing companies, Journal of Business and Industrial Marketing, Vol. 26 No 7, pp Dörner, Nadin; Gassmann, Oliver; Gebauer, Heiko (2011), Service innovation: why is it so difficult to accomplish?, Journal of Business Strategy, Vol. 32 No 3, pp Gebauer, Heiko; Gustafsson, Anders; Witell, Lars (2011): Competitive advantage through service differentiation by manufacturing companies, Journal of Business Research, Vol. 64 No. 12, Fischer, Thomas; Gebauer, Heiko, Guanjin, Ren and Gregory, Mike (2010), Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective, Journal of Service Management, Vol. 21 No. 5, pp Gebauer, Heiko; Johnson, Mikael; Enquist, Bo (2010), Value Co-creation as a Determinant of Success in Public Transport Services: A Study of the Swiss Federal Railway Operator (SBB), Managing Service Quality, Vol. 21 No. 6, pp Gebauer, Heiko; Edvardsson, Bo; Bjurklo, Margareta (2010), Cultural change in the context of re-structuring manufacturing firms towards service orientation, Journal of Service Management, Vol. 21 No. 1, pp Gebauer, Heiko; Gustafsson, Anders; Edvardsson, Bo; Witell, Lars (2010), Match or mismatch: strategy-structure configuration in the service business in the service business of manufacturing companies, Journal of Service Research, Vol. 13 No. 2, pp Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar (2010), Exploring the interrelationship among patterns of service strategy changes and organizational design elements, Journal of Service Management, Vol. 21 No. 1, pp Gebauer, Heiko; Paiola, Marco; Edvardsson, Bo (2010), Exploration of how small and medium manufacturing companies approach the service business, Managing Service Quality, Vol. 20 No. 2, pp Bjurklo, Margareta; Edvardsson, Bo; Gebauer, Heiko (2009), The Role of Competence in Initiating the Transition from Products to Service, Managing Service Quality, Vol. 19 No 5., pp Gebauer, Heiko (2009), An attention-based view on service orientation in the business strategy of manufacturing companies, Journal of Managerial Psychology, Vol. 24 No 1, pp Gebauer, Heiko; Pütz, Felix; Fischer, Thomas; Fleisch, Elgar (2009), Service orientation of the organizational structures, Journal of Relationship Marketing, Vol. 8 No. 2, pp Gebauer, Heiko; Kickuth, Michael; Friedli, Thomas (2009), Lean Management Practices in the Pharmaceutical Industry, International Journal of Services and Operations Management, Vol. 5 No. 4 pp Gebauer, Heiko; Pütz, Felix (2009), Organisational structures for the service business in product-oriented companies, International Journal of Services Technology and Management, Vol. 11 No. 1, pp Gebauer, Heiko (2008), Identifying service strategies in product manufacturing companies by exploring environment strategy configurations, Industrial Marketing Management, Vol. 37 No. 3, pp

3 Gebauer, Heiko; Pütz, Felix; Fischer, Thomas; Wang, Chunzhi; Lin, Jie (2008), Exploring maintenance strategies in Chinese product manufacturing companies, Management Research News, Vol. 31 No. 12, pp Gebauer, Heiko; Krempl, Regine; Fleisch, Elgar (2008), Service Development in Traditional Product Manufacturing Companies, European Journal of Innovation Management, Vol. 11 No. 2, pp Gebauer, Heiko (2008), Robust management policies for positioning pharmacies as healthcare service providers, European Management Journal, Vol. 26 No 3, pp Gebauer, Heiko; Krempl, Regine; Fleisch, Elgar; Friedli, Thomas (2008), Innovation of product-related services, Managing Service Quality, Vol. 18 No. 4, pp Gebauer, Heiko; Fleisch, Elgar (2007), An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue, Industrial Marketing Management, Vol. 36 No. 4, pp Gebauer, Heiko (2007), The logic for increasing service revenue in product manufacturing companies, International Journal of Services and Operations Management, Vol. 3 No. 4, pp Gebauer, Heiko; Pütz, Felix (2007), Impact of service offerings on service-related performance outcomes, International Journal of Services, Technology and Management, Vol. 8 No. 2/3, pp Gebauer, Heiko (2007), An Investigation of Antecedents for the Development of Customer Support Services in Manufacturing Companies. Journal of Business-to- Business Marketing, Vol. 14 No. 3, pp Gebauer, Heiko; Wang, Chunzhi; Beckenbauer, Bernold; Krempl, Regine (2007), Business-to-business marketing as a key factor for increasing service revenue in China. Journal of Business & Industrial Marketing, Vol. 22 No. 2, pp Gebauer, Heiko; Fleisch, Elgar (2007), Managing sustainable service improvements in manufacturing companies. Kybernetes: the international journal of systems & cybernetics, Vol. 36 No. 5/6, pp Gebauer, Heiko; Friedli, Thomas; Fleisch, Elgar (2006), Success factor for achieving high service revenues in manufacturing companies, Benchmarking: An international Journal, Vol. 13 No. 3, pp Gebauer, Heiko (2006), Entering the low-end markets: a new strategy for Swiss companies, The Journal of Business Strategy, Vol. 27 No. 5, pp Gebauer, Heiko; Friedli, Thomas (2005), Behavioral Implications of the Transition Process from Products to Services, Journal of Business and Industrial Marketing, Vol. 20 No 2, pp Gebauer, Heiko; Fleisch, Elgar; Friedli, Thomas (2005), Overcoming the service paradox in manufacturing companies, European Management Journal, Vol. 23 No. 1, pp

4 Further publications Books Fischer, Thomas; Gebauer, Heiko; Fleisch, Elgar (2014): Service Business Development in Manufacturing Companies, Cambridge University Press. Fischer, Thomas; Gebauer, Heiko; Fleisch, Elgar (2012): Service Business Development in Manufacturing Companies, Cambridge University Press. Friedli, Thomas; Fleisch, Elgar; Jäger, Franz; Gebauer, Heiko (2007): Industriestandort Schweiz - Gegenwart und Zukunft der Schweizer Industrie. Bern: Haupt, Schuh, Günther; Friedli, Thomas; Gebauer, Heiko (2004): Fit for Service: Industrie als Dienstleister. München : Hanser Verlag, Articles & book chapters Dörner, Nadin; Fleisch, Elgar; Gassmann, Oliver; Gebauer, Heiko (2012), Dienstleistungsinnovation und strategie aufeinander abstimmen, in: Management von Service Innovationen in Business-to-Business Märkten Erfahrungen, Konzepte und Handlungsperspektiven, Walsh, Gianfranco; Kortzfleisch, Harald F.O. (Hrsg.), EUL Verlag, 2012, pp Gebauer, Heiko; Krempl, Regine; Fleisch, Elgar (2008), Exploring the Effect of Cognitive Bias on Customer Support Services, Creativity and Innovation Management, Vol. 17 No. 1, pp Gebauer, Heiko; von Zedtwitz, Maximilian (2007), Differences in orientations between Western European and Chinese service organizations, Asia Pacific Journal of Marketing and Logistics, Vol. 19 No. 4, pp Gebauer, Heiko; Hildenbrand, Katharina; Fleisch, Elgar (2006), Servicestrategien für die Industrie. Harvard Business Manager, Mai, S Fischer, Thomas; Gebauer, Heiko; Fleisch, Elgar (2010), Organisationale Fähigkeiten bei der Entwicklung vertriebsorientierter Servicestrategien, Marketing Review St.Gallen, Nr. 1, S Fischer, T., Gebauer, H., Gustafsson, A. and Witell, L. (2009), "Managerial challenges for service innovations in different product-service systems", in Sakao, T. and Lindahl, M. (Eds.), Introduction to Product/Service-System Design - How to develop integrated offerings with high performance in economy and environmental impacts in the era of knowledge economy, Springer, S Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar (2009), Strategic responses to succeed in the Chinese mid-market segment, Strategy Leadership, Vol. 37 No. 5, pp Gebauer, Heiko (2010), Professionalisierung energienaher Dienstleistungen, in: Schweizer Energiemarkt, Thomas Friedli und Nicholas O. Walti (Herausgeber), 2. Auflage, Hauptverlag, S Gebauer, Heiko (2009), Innovation of healthcare services in pharmacies, Int. J. of Behavioural and Healthcare Research, Vol. 1 No.4 pp Wang, Chunzhi; Gebauer, Heiko; Sun, Liyang (2009), 应 链 业 务 构 : Build up of Service Management Strategy System of Manufacturing Company Based on Supply Chain Management, Journal of Changchun University of Science and Technology, Vol. 21 No. 1, Gebauer, Heiko; Fischer, Thomas (2009), Exploring service needs in the Chinese

5 manufacturing industry, Chinese Management Studies, Vol. 3 No 2, pp Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar (2009), Management Policies of Swiss Product Manufacturing Companies: Critical Factors for International Competition : (Part 2), Business Strategy Series, Vol. 10 No. 3, pp Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar (2009), Management Policies of Swiss Product Manufacturing Companies: Critical Factors for International Competition: (Part 1), Business Strategy Series, Vol. 10 No. 3, pp Gebauer, Heiko; Benke, Philipp; Fleisch, Elgar (2008), Dienstleistungsstrategien in Investitionsgüterunternehmen, ZWF - Zeitschrift für wirtschaftlichen Fabrikbetrieb (2008), S Gebauer, Heiko; Benke, Philip; Freese, Oliver; Fleisch, Elgar (2008), Management von Dienstleistungsinnovationen, In: Gassmann, O. und Sutter P., Praxiswissen - Innovationsmanagement, S Fischer, Thomas; Gebauer, Heiko; Fleisch, Elgar (2008), Redefining product strategies in China - Overcoming barriers to enter the medium market segment, Strategic Direction, Vol. 24 No 4, pp Gebauer, Heiko; Fischer, Thomas (2008), Chinas aufstrebende Unternehmen - eine ernste Herausforderung für die Wettbewerbsfähigkeit deutscher Unternehmen, Industrie Management, Jg. 24, Nr. 4, S Gebauer, Heiko; Fischer, Thomas; Abramavicius, Sarunas (2008), Baltikum: Neue Wege und Potenziale in Osteuropa; IO New Management, Jg. 76, S Gebauer, Heiko; Pütz, Felix; Seite, Fabrice (2008), Ausbau des Servicegeschäfts in China, Industrie Management, Jg. 24 Nr. 1, S Gebauer, Heiko; Bravo Sanchez, Carlos; Fleisch, Elgar (2008), Service strategies in product manufatcuring companies, Business Strategy Series, Vol. 9 No. 1, pp Gebauer, Heiko; Pütz, Felix ; Fleisch, Elgar (2008), Erfolg im Service durch adäquate Organisationsstruktur, Industrie Management, Jg. 24 S Gebauer, Heiko; Wang, Chunzhi (2007), 制 造 企 业 服 务 业 务 开 发 中 认 知 及 行 为 因 素 研 究, Industrial Technology & Economy, Vol. 26 No. 9, pp Gebauer, Heiko (2007), Extending the Service Business in China? Experience of Swiss Companies, Singapore Management Review, Vol. 29 No 1, pp Gebauer, Heiko (2007), Lösungsansätze zum Personalmanagement in chinesischen Serviceorganisationen, Zeitschrift für wirtschaftlichen Fabrikbetrieb, 11/2007, S Gebauer, Heiko; Fischer, Thomas; Pütz, Felix; Fleisch, Elgar (2007), Internationale Konzerne müssen umdenken im chinesischen Markt. In: IO New Management, Jg. 75 Nr. 10, S Schnetzler, Matthias; Gebauer, Heiko; Ammann, Paul A. (2007), Dienstleistungen auf das Kernprodukt abstimmen, IO New Management, Jg. 75, S Krempl, Regine; Gebauer, Heiko (2007), Innovative Services sind gefragt (2007), IO New Management, Jg. 75, S Gebauer, Heiko; Bravo-Sanchez, Carlos; Fischer, Thomas; Fleisch, Elgar (2007), Les tendances à l internationalisation de la production, de la R&D et de la conception, La Vie économique: Revue de politique économique, 80, S Gebauer, Heiko ; Bravo Sanchez, Carlos ; Fleisch, Elgar (2007),

6 Internationalisierungstendenzen in Produktion sowie F&E und Konstruktion, Die Volkswirtschaft, 80, S Gebauer, Heiko; Krempl, Regine; Fleisch, Elgar (2007), Erfolgsfaktoren der Dienstleistungsentwicklung in technologieorientierten Unternehmen. In: Marxt, Christian (Hrsg.): Business Excellence in technologieorientierten Unternehmen. Berlin : Springer, S Gebauer, Heiko; Wang, Chunzhi (2006), 从 生 产 者 向 客 户 方 案 提 供 者 的 转 移, Chinese Journal of Management Science, Vol. 14 No. 1, pp Hildenbrand, Katharina; Gebauer, Heiko; Fleisch, Elgar (2006): Strategische Ausrichtung des Servicegeschäfts in produzierenden Unternehmen; In: Barkawi, Karim; Baader, Andreas; Montanus, Sven (Hrsg.): Erfolgreich mit After Sales Services Geschäftsstrategien für Servicemanagement und Ersatzteillogistik, S Gebauer, Heiko; Fleisch, Elgar (2006), Verlagern oder nicht? Zukunft der Schweizer Industrie, SWISS ENGINEERING, S Gebauer, Heiko; Bravo Sanchez, Carlos; Niederkorn, Serge (2006), Wachstum als Treiber für den Schritt ins Ausland, IO New Management, Jg. 75, S Bravo-Sanchez, Carlos; Gebauer, Heiko; Zarnekow, Rüdiger; Brenner, Walter (2005), Produkte aus der IT-Fabrik, IO New Management, Jg. 74 Nr. 6, S Gebauer, Heiko (2006), Stets zu Diensten, Industriemagazin, S Löser, B.; Friedli, Thomas; Gebauer, Heiko (2005), Produzieren aus der Pole Position. IO New Management, Jg. 74 Nr. 3, S Gebauer, Heiko; Fleisch, Elgar (2005), Verlagern oder nicht? Die Zukunft der Schweizer Industrie, Die Volkswirtschaft, Jg. 78, Nr. 9, S Gebauer, Heiko; Fleisch, Elgar (2005), Délocaliser ou non? L avenir de l industrie productive en Suisse, La Vie économique: Revue de politique économiqu, Jg. 78, Nr. 9, S Gebauer, Heiko; Fleisch, Elgar (2005): Energienahe Dienstleistungen - Mit Systematik zum Erfolg, Service today, S Fleisch, Elgar; Geginat, Joost; Löser, Bernd; Gebauer, Heiko; Beckenbauer, Bernold (2004): Verlagern oder nicht? - Die Zukunft der produzierenden Industrie in der Schweiz : Arbeitsbericht. Roland Berger Strategy Consultants / ITEM-HSG, Zürich / St. Gallen, 2004 Hildenbrand, Katharina; Gebauer, Heiko; Fleisch, Elgar (2004): Von der Industriefirma zum Dienstleistungsprofi, IO New Management, Jg. 73, S Beckenbauer, Bernold; Gebauer, Heiko; Fleisch, Elgar (2004), Integrierte Produktund Dienstleistungsentwicklung in der produzierenden Industrie, Service Today, S Hildenbrand, Katharina; Gebauer, Heiko; Fleisch, Elgar (2004), Strategisches Dienstleistungsmanagement zur Bestimmung des Umfangs an produktbezogenen Dienstleistungen. Industrie Management, Jg. 20 Nr. 5, S Friedli, Thomas; Gebauer, Heiko (2003), Erfolgsfaktoren für ein professionelles Dienstleistungsmanagement in produzierenden Unternehmen. Industrie Management, Jg. 19 Nr. 5, S Friedli, Thomas; Gebauer, Heiko; Dietrich, Jann (2001), Verrechnung Industrieller Dienstleistungen, Schweizer Maschinenmarkt : Technische Fachzeitschrift, Nr. 8, S

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