Publicaton list Scientific publication (Based on Scopus Research Data Base) Larsen,T.A.; Gebauer,H.; Gründl,H.; Künzle,R.; Lüthi,C.; Messmer,U.; Morgenroth,E.; Niwagaba,C.B.; Ranner,B. (2015) Blue Diversion: a new approach to sanitation in informal settlements, Journal of Water, Sanitation and Hygiene for Development, 5(1), 64-71. Kowalkowski, Christian, Kindström, Daniel, Windahl, Charlotta and Gebauer Heiko (2015) What service transition? Rethinking established assumptions about manufacturers' service-led growth strategies, Industrial Marketing Management, 45(1), 59-69, Gebauer, Heiko; Worch, Hagen (2015), Absorptive Capacity (of Organizations), 1(5), 12-19, Tilley, Elizabeth; Strande, Linda; Lüthi, Christoph; Mosler, Hans-Joachim; Udert, Kai; Gebauer, Heiko; Hering, Janet (2014), Looking beyond Technology: An integrated approach to water, sanitation and hygiene in low income countries, Environmental Science and Technology, 48(17), 9965-9970. Soltes,E.; [in collaboration with:thakkar,a.j.; Survé,I.; Gebauer,H.] (2014) Welcher Standort ist der beste?, Harvard Business Manager, 78-85, Gebauer, Heiko and Saul, Caroline (2014), Business model innovation in the water sector in developing countries, Science of the Total Environment, 488(1), 512-520 Gebauer, Heiko and Reynoso, Javier (2013), An agenda for service research at the base of the pyramid, Journal of Service Management, Vol. 24 No 1, pp. 482-502. Gebauer, Heiko; Paiola, Marco; Saccani, Nicola (2013), Characterizing service networks for moving from products to solutions, Industrial Marketing Management, Vol. 42 No. 1, pp. 31-46 Paiola, Marco; Saccani, Nicola, Perona; Marco, Gebauer, Heiko (2013), Moving from products to solutions: Strategic approaches for developing capabilities, European Management Journal, Vol. 31 No 4, pp. 390-409 Kowalkowski, Christian; Kindström, Daniel and Gebauer Heiko (2013), ICT as enabler for services in manufacturing firms, Journal of Business and Industrial Marketing, Vol. 28 No. 6, pp. 506-513 Oliva, Rogelio; Brann, Jeremy; Gebauer, Heiko (2012), Impact of organizational distinctiveness on service performance in product manufacturing firms, Journal of Business-to-Business Marketing, Vol. 19 No 4, pp. 309-334 Gebauer, Heiko; Kowalkowski, Christian (2012), Customer-focused and servicefocused orientation in organizational structures, Journal of Business and Industrial Marketing, Vol 27 No. 7, pp. 527-537 Enquist, Bo; Johnson, Mikael; Gebauer, Heiko, The Role of Organisational Capabilities in the Formation of Value Networks in Public-Transport Service, Management Research Review, Vol. 35 No. 7, pp. 556-576 Gebauer, Heiko, Worch, Hagen, Truffer, Bernhard (2012), Absorptive Capacity, Learning Processes and Combinative Capabilities As Determinants of Strategic Innovation. European Management Journal, Vol. 30 No. 1, pp. 57-73. Gebauer, Heiko; Ren, Guangjie; Valtakoski, Aku; Reysono, Javier (2012), Service- Driven Manufacturing: Provision, Evolution and Financial Impact of Services in Industrial Firms, Journal of Service Management, Vol. 23 No 1, pp.120 136. Gebauer, Heiko; Truffer, Bernhard; Störmer, Eckhard; Binz, Christian (2012), Capability perspective on business network formation: Empirical evidences from wastewater treatment industry, European Business Review, Vol. 24 No 2, pp. 169 190. Lightfoot, Howard; Gebauer, Heiko (2011), Exploring the alignment between service strategy and service innovation, Journal of Service Management, Vol. 22 No. 5, 664 -
683. Paiola, Marco; Gebauer, Heiko; Edvardsson, Bo (2012), Service Business Development in Small to Medium-sized Equipment Manufacturers, Journal of Business-to-Business Marketing, Vol. 19 No. 1, pp. 33-66. Gebauer, Heiko; Kuzca, Gunther; Wang, Chunzhi (2011): Spare parts logistics for the Chinese market, Benchmarking: An international Journal, Vol. 18 No. 6, 2011, 748-768. Gebauer, Heiko (2011), Management innovation and dynamic capabilities, Industrial Marketing Management, Vol. 40 No 8, pp. 1238-1250. Kuzca, Gunther; Gebauer, Heiko (2011), Global approach to the service business in manufacturing companies, Journal of Business and Industrial Marketing, Vol. 26 No 7, pp.472-483. Dörner, Nadin; Gassmann, Oliver; Gebauer, Heiko (2011), Service innovation: why is it so difficult to accomplish?, Journal of Business Strategy, Vol. 32 No 3, pp. 37-46. Gebauer, Heiko; Gustafsson, Anders; Witell, Lars (2011): Competitive advantage through service differentiation by manufacturing companies, Journal of Business Research, Vol. 64 No. 12, 1270-1280. Fischer, Thomas; Gebauer, Heiko, Guanjin, Ren and Gregory, Mike (2010), Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective, Journal of Service Management, Vol. 21 No. 5, pp. 591-624. Gebauer, Heiko; Johnson, Mikael; Enquist, Bo (2010), Value Co-creation as a Determinant of Success in Public Transport Services: A Study of the Swiss Federal Railway Operator (SBB), Managing Service Quality, Vol. 21 No. 6, pp. 511-530. Gebauer, Heiko; Edvardsson, Bo; Bjurklo, Margareta (2010), Cultural change in the context of re-structuring manufacturing firms towards service orientation, Journal of Service Management, Vol. 21 No. 1, pp. 237 259. Gebauer, Heiko; Gustafsson, Anders; Edvardsson, Bo; Witell, Lars (2010), Match or mismatch: strategy-structure configuration in the service business in the service business of manufacturing companies, Journal of Service Research, Vol. 13 No. 2, pp. 198-215. Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar (2010), Exploring the interrelationship among patterns of service strategy changes and organizational design elements, Journal of Service Management, Vol. 21 No. 1, pp. 103 129. Gebauer, Heiko; Paiola, Marco; Edvardsson, Bo (2010), Exploration of how small and medium manufacturing companies approach the service business, Managing Service Quality, Vol. 20 No. 2, pp.123-139. Bjurklo, Margareta; Edvardsson, Bo; Gebauer, Heiko (2009), The Role of Competence in Initiating the Transition from Products to Service, Managing Service Quality, Vol. 19 No 5., pp. 496-510. Gebauer, Heiko (2009), An attention-based view on service orientation in the business strategy of manufacturing companies, Journal of Managerial Psychology, Vol. 24 No 1, pp. 79-98. Gebauer, Heiko; Pütz, Felix; Fischer, Thomas; Fleisch, Elgar (2009), Service orientation of the organizational structures, Journal of Relationship Marketing, Vol. 8 No. 2, pp. 103 126. Gebauer, Heiko; Kickuth, Michael; Friedli, Thomas (2009), Lean Management Practices in the Pharmaceutical Industry, International Journal of Services and Operations Management, Vol. 5 No. 4 pp. 463-481. Gebauer, Heiko; Pütz, Felix (2009), Organisational structures for the service business in product-oriented companies, International Journal of Services Technology and Management, Vol. 11 No. 1, pp. 64-81. Gebauer, Heiko (2008), Identifying service strategies in product manufacturing companies by exploring environment strategy configurations, Industrial Marketing Management, Vol. 37 No. 3, pp. 278-291.
Gebauer, Heiko; Pütz, Felix; Fischer, Thomas; Wang, Chunzhi; Lin, Jie (2008), Exploring maintenance strategies in Chinese product manufacturing companies, Management Research News, Vol. 31 No. 12, pp. 941 950. Gebauer, Heiko; Krempl, Regine; Fleisch, Elgar (2008), Service Development in Traditional Product Manufacturing Companies, European Journal of Innovation Management, Vol. 11 No. 2, pp 219-240. Gebauer, Heiko (2008), Robust management policies for positioning pharmacies as healthcare service providers, European Management Journal, Vol. 26 No 3, pp 175-187 Gebauer, Heiko; Krempl, Regine; Fleisch, Elgar; Friedli, Thomas (2008), Innovation of product-related services, Managing Service Quality, Vol. 18 No. 4, pp. 387-404. Gebauer, Heiko; Fleisch, Elgar (2007), An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue, Industrial Marketing Management, Vol. 36 No. 4, pp 337-348. Gebauer, Heiko (2007), The logic for increasing service revenue in product manufacturing companies, International Journal of Services and Operations Management, Vol. 3 No. 4, pp 394 410 Gebauer, Heiko; Pütz, Felix (2007), Impact of service offerings on service-related performance outcomes, International Journal of Services, Technology and Management, Vol. 8 No. 2/3, pp 123 138 Gebauer, Heiko (2007), An Investigation of Antecedents for the Development of Customer Support Services in Manufacturing Companies. Journal of Business-to- Business Marketing, Vol. 14 No. 3, pp 59-96. Gebauer, Heiko; Wang, Chunzhi; Beckenbauer, Bernold; Krempl, Regine (2007), Business-to-business marketing as a key factor for increasing service revenue in China. Journal of Business & Industrial Marketing, Vol. 22 No. 2, pp 126-137. Gebauer, Heiko; Fleisch, Elgar (2007), Managing sustainable service improvements in manufacturing companies. Kybernetes: the international journal of systems & cybernetics, Vol. 36 No. 5/6, pp 583-595. Gebauer, Heiko; Friedli, Thomas; Fleisch, Elgar (2006), Success factor for achieving high service revenues in manufacturing companies, Benchmarking: An international Journal, Vol. 13 No. 3, pp. 374-386. Gebauer, Heiko (2006), Entering the low-end markets: a new strategy for Swiss companies, The Journal of Business Strategy, Vol. 27 No. 5, pp. 23-31. Gebauer, Heiko; Friedli, Thomas (2005), Behavioral Implications of the Transition Process from Products to Services, Journal of Business and Industrial Marketing, Vol. 20 No 2, pp 70-78. Gebauer, Heiko; Fleisch, Elgar; Friedli, Thomas (2005), Overcoming the service paradox in manufacturing companies, European Management Journal, Vol. 23 No. 1, pp 14-26.
Further publications Books Fischer, Thomas; Gebauer, Heiko; Fleisch, Elgar (2014): Service Business Development in Manufacturing Companies, Cambridge University Press. Fischer, Thomas; Gebauer, Heiko; Fleisch, Elgar (2012): Service Business Development in Manufacturing Companies, Cambridge University Press. Friedli, Thomas; Fleisch, Elgar; Jäger, Franz; Gebauer, Heiko (2007): Industriestandort Schweiz - Gegenwart und Zukunft der Schweizer Industrie. Bern: Haupt, 2007. Schuh, Günther; Friedli, Thomas; Gebauer, Heiko (2004): Fit for Service: Industrie als Dienstleister. München : Hanser Verlag, 2004. Articles & book chapters Dörner, Nadin; Fleisch, Elgar; Gassmann, Oliver; Gebauer, Heiko (2012), Dienstleistungsinnovation und strategie aufeinander abstimmen, in: Management von Service Innovationen in Business-to-Business Märkten Erfahrungen, Konzepte und Handlungsperspektiven, Walsh, Gianfranco; Kortzfleisch, Harald F.O. (Hrsg.), EUL Verlag, 2012, pp. 31-52. Gebauer, Heiko; Krempl, Regine; Fleisch, Elgar (2008), Exploring the Effect of Cognitive Bias on Customer Support Services, Creativity and Innovation Management, Vol. 17 No. 1, pp 58-70. Gebauer, Heiko; von Zedtwitz, Maximilian (2007), Differences in orientations between Western European and Chinese service organizations, Asia Pacific Journal of Marketing and Logistics, Vol. 19 No. 4, pp 363-379. Gebauer, Heiko; Hildenbrand, Katharina; Fleisch, Elgar (2006), Servicestrategien für die Industrie. Harvard Business Manager, Mai, S. 47-55. Fischer, Thomas; Gebauer, Heiko; Fleisch, Elgar (2010), Organisationale Fähigkeiten bei der Entwicklung vertriebsorientierter Servicestrategien, Marketing Review St.Gallen, Nr. 1, S. 40-46. Fischer, T., Gebauer, H., Gustafsson, A. and Witell, L. (2009), "Managerial challenges for service innovations in different product-service systems", in Sakao, T. and Lindahl, M. (Eds.), Introduction to Product/Service-System Design - How to develop integrated offerings with high performance in economy and environmental impacts in the era of knowledge economy, Springer, S. 237-260. Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar (2009), Strategic responses to succeed in the Chinese mid-market segment, Strategy Leadership, Vol. 37 No. 5, pp. 31-39. Gebauer, Heiko (2010), Professionalisierung energienaher Dienstleistungen, in: Schweizer Energiemarkt, Thomas Friedli und Nicholas O. Walti (Herausgeber), 2. Auflage, Hauptverlag, S. 262-269. Gebauer, Heiko (2009), Innovation of healthcare services in pharmacies, Int. J. of Behavioural and Healthcare Research, Vol. 1 No.4 pp. 427-444. Wang, Chunzhi; Gebauer, Heiko; Sun, Liyang (2009), 应 链 业 务 构 : Build up of Service Management Strategy System of Manufacturing Company Based on Supply Chain Management, Journal of Changchun University of Science and Technology, Vol. 21 No. 1, 1-10. Gebauer, Heiko; Fischer, Thomas (2009), Exploring service needs in the Chinese
manufacturing industry, Chinese Management Studies, Vol. 3 No 2, pp. 143-154. Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar (2009), Management Policies of Swiss Product Manufacturing Companies: Critical Factors for International Competition : (Part 2), Business Strategy Series, Vol. 10 No. 3, pp. 121-128. Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar (2009), Management Policies of Swiss Product Manufacturing Companies: Critical Factors for International Competition: (Part 1), Business Strategy Series, Vol. 10 No. 3, pp. 111-120 Gebauer, Heiko; Benke, Philipp; Fleisch, Elgar (2008), Dienstleistungsstrategien in Investitionsgüterunternehmen, ZWF - Zeitschrift für wirtschaftlichen Fabrikbetrieb (2008), S. 12-19. Gebauer, Heiko; Benke, Philip; Freese, Oliver; Fleisch, Elgar (2008), Management von Dienstleistungsinnovationen, In: Gassmann, O. und Sutter P., Praxiswissen - Innovationsmanagement, S. 201-222. Fischer, Thomas; Gebauer, Heiko; Fleisch, Elgar (2008), Redefining product strategies in China - Overcoming barriers to enter the medium market segment, Strategic Direction, Vol. 24 No 4, pp. 3-5. Gebauer, Heiko; Fischer, Thomas (2008), Chinas aufstrebende Unternehmen - eine ernste Herausforderung für die Wettbewerbsfähigkeit deutscher Unternehmen, Industrie Management, Jg. 24, Nr. 4, S. 12-19. Gebauer, Heiko; Fischer, Thomas; Abramavicius, Sarunas (2008), Baltikum: Neue Wege und Potenziale in Osteuropa; IO New Management, Jg. 76, S. 35-41. Gebauer, Heiko; Pütz, Felix; Seite, Fabrice (2008), Ausbau des Servicegeschäfts in China, Industrie Management, Jg. 24 Nr. 1, S. 19-22. Gebauer, Heiko; Bravo Sanchez, Carlos; Fleisch, Elgar (2008), Service strategies in product manufatcuring companies, Business Strategy Series, Vol. 9 No. 1, pp. 21-29. Gebauer, Heiko; Pütz, Felix ; Fleisch, Elgar (2008), Erfolg im Service durch adäquate Organisationsstruktur, Industrie Management, Jg. 24 S. 37-40. Gebauer, Heiko; Wang, Chunzhi (2007), 制 造 企 业 服 务 业 务 开 发 中 认 知 及 行 为 因 素 研 究, Industrial Technology & Economy, Vol. 26 No. 9, pp. 59-63. Gebauer, Heiko (2007), Extending the Service Business in China? Experience of Swiss Companies, Singapore Management Review, Vol. 29 No 1, pp. 59-72. Gebauer, Heiko (2007), Lösungsansätze zum Personalmanagement in chinesischen Serviceorganisationen, Zeitschrift für wirtschaftlichen Fabrikbetrieb, 11/2007, S. 736-740 Gebauer, Heiko; Fischer, Thomas; Pütz, Felix; Fleisch, Elgar (2007), Internationale Konzerne müssen umdenken im chinesischen Markt. In: IO New Management, Jg. 75 Nr. 10, S. 41-44. Schnetzler, Matthias; Gebauer, Heiko; Ammann, Paul A. (2007), Dienstleistungen auf das Kernprodukt abstimmen, IO New Management, Jg. 75, S. 26-35. Krempl, Regine; Gebauer, Heiko (2007), Innovative Services sind gefragt (2007), IO New Management, Jg. 75, S. 10-13. Gebauer, Heiko; Bravo-Sanchez, Carlos; Fischer, Thomas; Fleisch, Elgar (2007), Les tendances à l internationalisation de la production, de la R&D et de la conception, La Vie économique: Revue de politique économique, 80, S. 19-23. Gebauer, Heiko ; Bravo Sanchez, Carlos ; Fleisch, Elgar (2007),
Internationalisierungstendenzen in Produktion sowie F&E und Konstruktion, Die Volkswirtschaft, 80, S. 19-23. Gebauer, Heiko; Krempl, Regine; Fleisch, Elgar (2007), Erfolgsfaktoren der Dienstleistungsentwicklung in technologieorientierten Unternehmen. In: Marxt, Christian (Hrsg.): Business Excellence in technologieorientierten Unternehmen. Berlin : Springer, 2007. S. 119-129. Gebauer, Heiko; Wang, Chunzhi (2006), 从 生 产 者 向 客 户 方 案 提 供 者 的 转 移, Chinese Journal of Management Science, Vol. 14 No. 1, pp. 69-75. Hildenbrand, Katharina; Gebauer, Heiko; Fleisch, Elgar (2006): Strategische Ausrichtung des Servicegeschäfts in produzierenden Unternehmen; In: Barkawi, Karim; Baader, Andreas; Montanus, Sven (Hrsg.): Erfolgreich mit After Sales Services Geschäftsstrategien für Servicemanagement und Ersatzteillogistik, S. 73-94. Gebauer, Heiko; Fleisch, Elgar (2006), Verlagern oder nicht? Zukunft der Schweizer Industrie, SWISS ENGINEERING, S. 56-57. Gebauer, Heiko; Bravo Sanchez, Carlos; Niederkorn, Serge (2006), Wachstum als Treiber für den Schritt ins Ausland, IO New Management, Jg. 75, S. 41-44. Bravo-Sanchez, Carlos; Gebauer, Heiko; Zarnekow, Rüdiger; Brenner, Walter (2005), Produkte aus der IT-Fabrik, IO New Management, Jg. 74 Nr. 6, S. 14-18. Gebauer, Heiko (2006), Stets zu Diensten, Industriemagazin, S. 24-28. Löser, B.; Friedli, Thomas; Gebauer, Heiko (2005), Produzieren aus der Pole Position. IO New Management, Jg. 74 Nr. 3, S. 10-14 Gebauer, Heiko; Fleisch, Elgar (2005), Verlagern oder nicht? Die Zukunft der Schweizer Industrie, Die Volkswirtschaft, Jg. 78, Nr. 9, S. 18-20. Gebauer, Heiko; Fleisch, Elgar (2005), Délocaliser ou non? L avenir de l industrie productive en Suisse, La Vie économique: Revue de politique économiqu, Jg. 78, Nr. 9, S. 18-20. Gebauer, Heiko; Fleisch, Elgar (2005): Energienahe Dienstleistungen - Mit Systematik zum Erfolg, Service today, S. 29-33. Fleisch, Elgar; Geginat, Joost; Löser, Bernd; Gebauer, Heiko; Beckenbauer, Bernold (2004): Verlagern oder nicht? - Die Zukunft der produzierenden Industrie in der Schweiz : Arbeitsbericht. Roland Berger Strategy Consultants / ITEM-HSG, Zürich / St. Gallen, 2004 Hildenbrand, Katharina; Gebauer, Heiko; Fleisch, Elgar (2004): Von der Industriefirma zum Dienstleistungsprofi, IO New Management, Jg. 73, S. 10-15. Beckenbauer, Bernold; Gebauer, Heiko; Fleisch, Elgar (2004), Integrierte Produktund Dienstleistungsentwicklung in der produzierenden Industrie, Service Today, S. 11-15. Hildenbrand, Katharina; Gebauer, Heiko; Fleisch, Elgar (2004), Strategisches Dienstleistungsmanagement zur Bestimmung des Umfangs an produktbezogenen Dienstleistungen. Industrie Management, Jg. 20 Nr. 5, S. 17-20. Friedli, Thomas; Gebauer, Heiko (2003), Erfolgsfaktoren für ein professionelles Dienstleistungsmanagement in produzierenden Unternehmen. Industrie Management, Jg. 19 Nr. 5, S. 74-77. Friedli, Thomas; Gebauer, Heiko; Dietrich, Jann (2001), Verrechnung Industrieller Dienstleistungen, Schweizer Maschinenmarkt : Technische Fachzeitschrift, Nr. 8, S. 37-41