6 Literaturverzeichnis

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1 6 Literaturverzeichnis Ackermann, T., Widjaja, T., Benlian, A. und Bumann, P. (2012): Perceived IT Security Risks of Cloud Computing: Conceptualization and Scale Development. Proceedings of the 33rd International Conference on Information System, Orlando, FL, USA. Adhikari, A., Lebow, M. I. und Zhang, H. (2004): Firm Characteristics and Selection of International Accounting Software. Journal of International Accounting, Auditing and Taation, 13 (1), S AIS (o. A.): MIS Journal Rankings (Abruf am ). Allen, J. P. und Kim, J. (2005): IT and the Video Game Industry: Tensions and Mutual Shaping. Journal of Information Technology, 20 (4), S Anderson, E. W. und Mittal, V. (2000): Strengthening the Satisfaction-Profit Chain. Journal of Service Research, 3 (2), S Arkes, H. R. und Blumer, C. (1985): The Psychology of Sunk Cost. Organizational Behavior and Human Decision Processes, 35 (1), S Armbrust, M., Fo, A., Griffith, R., Joseph, A. D., Katz, R., Konwinski, A., Lee, G., Patterson, D., Rabkin, A., Stoica, I. und Others (2010): A View of Cloud Computing. Communications of the ACM, 53 (4), S Arnesen, S. (2013): Is Cloud ERP Solution Right for You. Strategic Finance, 95 (2), S Arnott, D. (1998): A Taonomy of Decision Biases. Technical Report No. 2002/01, Monash University, School of Information Management and Systems, Caulfield East, Australien. Arvato Systems (2014): Fleible Preise Für SAP Business (Abruf am ). bydesign. Azad, B. und Faraj, S. (2008): Making E-Government Systems Workable: Eploring the Evolution of Frames. The Journal of Strategic Information Systems, 17 (2), S Azad, B. und Faraj, S. (2011): Social Power and Information Technology Implementation: A Contentious Framing Lens. Information Systems Journal, 21 (1), S Backhaus, K., Koch, M. und Stingel, S. (2011): Biased Tariff Choices: Eploring Role Effects in B to B Settings. Journal of Business-to-Business Marketing, 18 (4), S S. Harnisch, Einkauf und Einsatz von Unternehmenssoftware, DOI / , Springer Fachmedien Wiesbaden 2015

2 170 Literaturverzeichnis Baki, B. und Çakar, K. (2005): Determining the ERP Package-Selecting Criteria: The Case of Turkish Manufacturing Companies. Business Process Management Journal, 11 (1), S Barrett, M. (1999): Challenges of EDI Adoption for Electronic Trading in the London Insurance Market. European Journal of Information Systems, 8 (1), S Benbasat, I. und Barki, H. (2007): Quo Vadis, TAM? Journal of the Association for Information Systems, 8 (4), S Benbasat, I., Goldstein, D. K. und Mead, M. (1987): The Case Research Strategy in Studies of Information Systems. MIS Quarterly, 11 (3), S Benlian, A. und Hess, T. (2010): The Risks of Sourcing Software as a Service an Empirical Analysis of Adopters and Non-Adopters. Proceedings of the 18th European Conference on Information Systems, Pretoria, Südafrika. Benlian, A. und Hess, T. (2011a): Comparing the Relative Importance of Evaluation Criteria in Proprietary and Open-Source Enterprise Application Software Selection a Conjoint Study of ERP and Office Systems. Information Systems Journal, 21 (6), S Benlian, A. und Hess, T. (2011b): Opportunities and Risks of Software-as-a-Service: Findings from a Survey of IT Eecutives. Decision Support Systems, 52 (1), S Benlian, A., Hess, T. und Bumann, P. (2009): Drivers of SaaS-Adoption an Empirical Study of Different Application Types. Business & Information Systems Engineering, 1 (5), S Benlian, A., Koufaris, M. und Hess, T. (2011): Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Eamining Its Role in Usage Continuance. Journal of Management Information Systems, 28 (3), S Bernroider, E. (2008): IT Governance for Enterprise Resource Planning Supported by the Delone McLean Model of Information Systems Success. Information & Management, 45 (5), S Bernroider, E. und Koch, S. (2001): ERP Selection Process in Midsize and Large Organizations. Business Process Management Journal, 7 (3), S Bhardwaj, S. (2010): An Approach for Investigating Perspective of Cloud Software-as-a- Service (SaaS). International Journal of Computer Applications, 10 (2), S Bhattacherjee, A. (2001): Understanding Information Systems Continuance: An Epectation- Confirmation Model. MIS Quarterly, 25 (3), S Bhattacherjee, A. und Park, S. C. (2014): Why End-Users Move to the Cloud: A Migration- Theoretic Analysis. European Journal of Information Systems, 23 (3), S

3 Literaturverzeichnis 171 Bhattacherjee, A. und Premkumar, G. (2004): Understanding Changes in Belief and Attitude toward Information Technology Usage: A Theoretical Model and Longitudinal Test. MIS Quarterly, 28 (2), S Bibi, S., Katsaros, D. und Bozanis, P. (2012): Business Application Acquisition: On-Premise or SaaS-Based Solutions? IEEE Software, 29 (3), S Bijker, W. (1995): Of Bicycles, Bakelites and Bulbs. Toward a Theory of Sociotechnological Change. MIT Press, Cambridge, MA, USA. Bingi, P., Sharma, M. K. und Godla, J. K. (1999): Critical Issues Affecting an ERP Implementation. Information Systems Management, 16 (3), S Boh, W. F. (2007): Mechanisms for Sharing Knowledge in Project-Based Organizations. Information and Organization, 17 (1), S Brennan, T. M. (2003): Purchasing Software: What Corporate Counsel Need to Know. Intellectual Property & Technology Law Journal, 15 (8), S Brereton, P. (2004): The Software Customer/Supplier Relationship. Communications of the ACM, 47 (2), S Brown, A. und Grant, G. (2005): Framing the Frameworks: A Review of IT Governance Research. Communications of the Association for Information Systems, 15 (1), S Buonanno, G., Faverio, P., Pigni, F., Ravarini, A., Sciuto, D. und Tagliavini, M. (2005): Factors Affecting ERP System Adoption: A Comparative Analysis between SMEs and Large Companies. Journal of Enterprise Information Management, 18 (4), S Burton-Jones, A. und Straub, D. W. (2006): Reconceptualizing System Usage: An Approach and Empirical Test. Information Systems Research, 17 (3), S Buttell, A. E. (2010): 6 Reasons to Switch to Cloud Computing. Practice Management Solutions, 2010 (1), S Bumann, P., Diefenbach, H. und Hess, T. (2011): Die Softwareindustrie: Ökonomische Prinzipien, Strategien, Perspektiven. 2. Auflage, Springer, Berlin, Heidelberg. Bumann, P., Lehmann, S. und Hess, T. (2008): Software as a Service. Wirtschaftsinformatik, 50 (6), S Campbell-Kelly, M. (1995): Development and Structure of the International Software Industry, Business and Economic History, 24 (2), S Carroll, J., Howard, S., Vetere, F., Peck, J. und Murphy, J. (2002): Just What Do the Youth of Today Want? Technology Appropriation by Young People. Proceedings of the 35th Hawaii International Conference on System Sciences, Waikoloa, HI, USA.

4 172 Literaturverzeichnis Cenfetelli, R. T. (2004): Inhibitors and Enablers as Dual Factor Concepts in Technology Usage. Journal of the Association for Information Systems, 5 (11), S Cenfetelli, R. T. und Schwarz, A. (2011): Identifying and Testing the Inhibitors of Technology Usage Intentions. Information Systems Research, 22 (4), S Chang, S.-I. und Gable, G. G. (2000): Major Issues with SAP Financials in Queensland Government. Proceedings of the 6th Americas' Conference on Information Systems, Long Beach, CA, USA. Chau, P. Y. C. (1994): Selection of Packaged Software in Small Businesses. European Journal of Information Systems, 3 (4), S Chau, P. Y. K. (1995): Factors Used in the Selection of Packaged Software in Small Businesses: Views of Owners and Managers. Information & Management, 29 (2), S Chou, S.-W. und Chiang, C.-H. (2013): Understanding the Formation of Software-as-a- Service (SaaS) Satisfaction from the Perspective of Service Quality. Decision Support Systems, 56 (0), S Cooper, H. (1988): Organizing Knowledge Syntheses: A Taonomy of Literature Reviews. Knowledge, Technology & Policy, 1 (1), S Cooper, R. B. und Zmud, R. W. (1990): Information Technology Implementation Research: A Technological Diffusion Approach. Management Science, 36 (2), S Cusumano, M. (2010a): Technology Strategy and Management: Cloud Computing and SaaS as New Computing Platforms. Communications of the ACM, 53 (4), S Cusumano, M. A. (2010b): Will SaaS and Cloud Computing Become a New Industry Platform? In Software-as-a-Service (Benlian, A., Hess, T. und Bumann, P., Hrsg.), S. 3 13, Gabler, Wiesbaden. Damsgaard, J. und Karlsbjerg, J. (2010): Seven Principles for Selecting Software Packages. Communications of the ACM, 53 (8), S Das, T. K. und Teng, B.-S. (1990): Cognitive Biases and Strategic Decision Processes: An Integrative Perspective. Journal of Management Studies, 36 (6), S David, J. S. und Lee, M. T. (2011): SaaS, IaaS and PaaS: Realities and Emerging Integration Issues. SIM Advanced Practices Council (APC), Arizona State University, S Davidson, E. (2002): Technology Frames and Framing: A Socio-Cognitive Investigation of Requirements Determination. MIS Quarterly, 26 (4), S Davidson, E. (2006): A Technological Frames Perspective on Information Technology and Organizational Change. The Journal of Applied Behavioral Science, 42 (1), S

5 Literaturverzeichnis 173 Davidson, E. und Pai, D. (2004): Making Sense of Technological Frames: Promise, Progress, and Potential. In Information Systems Research (Kaplan, B., True, D. P. I., Wastell, D., Wood-Harper, A. T. und Degross, J. I., Hrsg.), S , Springer, Berlin, Heidelberg. Davis, C. J. und Hufnagel, E. M. (2007): Through the Eyes of Eperts: A Sociocognitive Perspective on the Automation of Fingerprint Work. MIS Quarterly, 31 (4), S Davis, F. D. (1989): Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13 (3), S Davis, F. D., Bagozzi, R. P. und Warshaw, P. R. (1989): User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35 (8), S Deep, A., Guttridge, P., Dani, S. und Burns, N. (2008): Investigating Factors Affecting ERP Selection in Made-to-Order SME Sector. Journal of Manufacturing Technology Management, 19 (4), S Deeter, B. und Jung, R. (2013): Software as a Service Pricing Strategies. Bessemer Venture Partners. Della Vigna, S. und Malmendier, U. (2006): Paying Not to Go to the Gym. The American Economic Review, 96 (3), S Delone, W. H. und McLean, E. R. (2003): The Delone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19 (4), S Dhar, R., Menon, A. und Maach, B. (2004): Toward Etending the Compromise Effect to Comple Buying Contets. Journal of Marketing Research, 41 (3), S Dibbern, J., Goles, T., Hirschheim, R. und Jayatilaka, B. (2004): Information Systems Outsourcing: A Survey and Analysis of the Literature. The DATA BASE for Advances in Information Systems, 35 (4), S Direktive 95/46/EG: Richtlinie 95/46/EG des Europäischen Parlaments und des Rates vom 24. Oktober 1995 zum Schutz natürlicher Personen bei der Verarbeitung personenbezogener Daten und zum freien Datenverkehr. Nr. L 281 /31, Amtsblatt der Europäischen Gemeinschaften. Du, J., Lu, J., Wu, D., Li, H. und Li, J. (2013): User Acceptance of Software as a Service: Evidence from Customers of China's Leading E-Commerce Company, Alibaba. Journal of Systems and Software, 86 (8), S Dubé, L. und Paré, G. (2003): Rigor in Information Systems Positivist Case Research: Current Practices, Trends, and Recommendations. MIS Quarterly, 27 (4), S Duden (2013): Bias, das. (Abruf am ).

6 174 Literaturverzeichnis Dubury, D. (2012): Sunk Costs and Sunk Benefits: A Re-Eamination of Re-Investment Decisions. The British Accounting Review, 44 (3), S Eisenhardt, K. M. (1989): Building Theories from Case Study Research. Academy of Management Review, 14 (4), S Ekanayaka, Y., Currie, W. L. und Seltsikas, P. (2003): Evaluating Application Service Providers. Benchmarking: An International Journal, 10 (4), S Espeland, W. N. und Sauder, M. (2007): Rankings and Reactivity: How Public Measures Recreate Social Worlds. American Journal of Sociology, 113 (1), S Esteves, J. (2009): A Benefits Realisation Road-Map Framework for ERP Usage in Small and Medium-Sized Enterprises. Journal of Enterprise Information Management, 22 (1/2), S Esteves, J. und Bohorquez, V. (2007): An Updated ERP Systems Annotated Bibliography: Communications of the Association for Information Systems, 19 (18), S Etgar, M. (1979): Sources and Types of Intrachannel Conflict. Journal of Retailing, 55 (1), S Europäische Kommission (2003): Empfehlung der Kommission vom 6. Mai 2003 betreffend die Definition der Kleinstunternehmen sowie der kleinen und mittleren Unternehmen, bekannt gegeben unter Aktenzeichen K(2003) Everdingen, Y. V., Hillegersberg, J. V. und Waarts, E. (2000): Enterprise Resource Planning: ERP Adoption by European Midsize Companies. Communications of the ACM, 43 (4), S Fischer, T. A., Hirschheim, R. und George, B. (2012): Governance in Outsourcing Relationships the Role of Information Technologies. Proceedings of the 33rd International Conference on Information Systems, Orlando, FL, USA. Fishbein, M. und Ajzen, I. (1975): Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Addison-Wesley Pub. Co, Reading, Mass., USA. Fleischmann, M., Amirpur, M., Benlian, A. und Hess, T. (2014): Cognitive Biases in Information Systems Research: A Scientometric Analysis. Proceedings of the 22nd European Conference on Information Systems, Tel Aviv, Isreael. Foss, B., Stone, M. und Ekinci, Y. (2008): What Makes for CRM System Success or Failure? Journal of Database Marketing & Customer Strategy Management, 15 (2), S

7 Literaturverzeichnis 175 Frambach, R. T. und Schillewaert, N. (2002): Organizational Innovation Adoption: A Multi- Level Framework of Determinants and Opportunities for Future Research. Journal of Business Research, 55 (2), S Garg, P. (2010): Critical Failure Factors for Enterprise Resource Planning Implementations in Indian Retail Organizations: An Eploratory Study. Journal of Information Technology Impact, 10 (1), S Gartner (2014): Research Methodologies - Hype Cycle. (Abruf am ). Geisler, E. und Hoang, W. (1992): Purchasing Information Technologies: Behavior Patterns in Service Companies. International Journal of Purchasing & Materials Management, 28 (3), S Glaser, B. G. und Strauss, A. L. (1967): The Discovery of Grounded Theory: Strategies for Qualitative Research. Wiedenfeld and Nicholson, London, England. Goldsmith, R. F. (1994): Confidently Outsourcing Software Development. Journal of Systems Management, 45 (4), S Gregor, S. (2006): The Nature of Theory in Information Systems. MIS Quarterly, 30 (3), S Griese, J. und Kurpicz, R. (1985): Investigating the Buying Process for the Introduction of Data Processing in Small and Medium-Sized Firms. Information & Management, 8 (1), S Gupta, P., Seetharaman, A. und Raj, J. R. (2013): The Usage and Adoption of Cloud Computing by Small and Medium Businesses. International Journal of Information Management, 33 (5), S Gustin, C. M. und Daugherty, P. J. (1997): Supplier Selection Decisions in Systems/ Software Purchases. International Journal of Purchasing & Materials Management, 33 (4), S Györy, A., Cleven, A., Uebernickel, F. und Brenner, W. (2012): Eploring the Shadows: IT Governance Approaches to User-Driven Innovation. Proceedings of the 20st European Conference on Information Systems, Barcelona, Spanien. Haley, U. C. V. und Stumpf, S. A. (1989): Cognitive Trails in Strategic Decision-Making: Linking Theories of Personalities and Cognitions. Journal of Management Studies, 26 (5), S

8 176 Literaturverzeichnis Harnisch, S. (2014): Enterprise-Level Packaged Software Acquisition: A Structured Literature Review through the Lens of IT Governance. Proceedings of the 22nd European Conference on Information Systems, Tel Aviv, Israel. Harnisch, S., Kaiser, J. und Bumann, P. (2013): Technological Frames of Reference in Software Acquisition Decisions: Results of a Multiple Case Study. Proceedings of the 34th International Conference on Information Systems, Mailand, Italien. Harnisch, S., Kaiser, J. und Bumann, P. (2014): Perceptual Differences and Conflict in Packaged Software Acquisition: Results from a Multi-Perspective Framing Analysis. Proceedings of the 47th Hawaii International Conference on System Sciences, Waikoloa, HI, USA. Harnisch, S. und Knaf, S. (2014): Eploring Tariff-Choice Preferences in B2b Enterprise Software Acquisition Settings. Proceedings of the 22nd European Conference on Information Systems, Tel Aviv, Israel. Helmke, S., Uebel, M. und Dangelmaier, W. (2008): Grundsätze des CRM-Ansatzes. In Effektives Customer Relationship Management (Helmke, S., Uebel, M. und Dangelmaier, W., Hrsg.), S. 3 24, Gabler, Wiesbaden. Herweg, F. (2013): Uncertain Demand, Consumer Loss Aversion, and Flat-Rate Tariffs. Journal of the European Economic Association, 11 (2), S Herzberg, F. I. (1966): Work and the Nature of Man. World Pub. Co., Oford, England. Hesseler, M. und Görtz, M. (2007): Basiswissen ERP-Systeme: Auswahl, Einführung & Einsatz betriebswirtschaftlicher Standardsoftware. W3L GmbH, Herdecke, Witten. Hilbert, M. (2012): Toward a Synthesis of Cognitive Biases: How Noisy Information Processing Can Bias Human Decision Making. Psychological Bulletin, 138 (2), S Holland, C. P. und Light, B. (1999): A Critical Success Factors Model for ERP Implementation. IEEE Software, 16 (3), S Howcroft, D. und Light, B. (2002): A Study of User Involvement in Packaged Software Selection. Proceedings of the 23rd International Conference on Information Systems, Barcelona, Spanien. Howcroft, D. und Light, B. (2006): Reflections on Issues of Power in Packaged Software Selection. Information Systems Journal, 16 (3), S Howcroft, D. und Light, B. (2010): The Social Shaping of Packaged Software Selection. Journal of the Association for Information Systems, 11 (3), S

9 Literaturverzeichnis 177 Hsu, C. W. (2009): Frame Misalignment: Interpreting the Implementation of Information Systems Security Certification in an Organization. European Journal of Information Systems, 18 (2), S Huisman, M. und Iivari, J. (2006): Deployment of Systems Development Methodologies: Perceptual Congruence between IS Managers and Systems Developers. Information & Management, 43 (1), S Hustad, E. und Olsen, D. H. (2012): Adoption of Cloud Computing: A Study of Enablers and Inhibitors in a Norwegian Contet. International Conference on Enterprise Systems, Accounting and Logistics, Chania, Griechenland. IEEE (1998): IEEE Recommended Practice for Software Acquisition. Institute of Electrical and Electronics Engineers, New York, USA. IT Governance Institute (2011): Global Status Report on the Governance of Enterprise IT (GEIT) Rolling Meadows, IL, USA. Jadhav, A. S. und Sonar, R. M. (2009): Evaluating and Selecting Software Packages: A Review. Information and Software Technology, 51 (3), S Jadhav, A. S. und Sonar, R. M. (2011): Framework for Evaluation and Selection of the Software Packages: A Hybrid Knowledge Based System Approach. Journal of Systems and Software, 84 (8), S Janssen, M. und Joha, A. (2011): Challenges for Adopting Cloud-Based Software as a Service (SaaS) in the Public Sector. Proceedings of the 19th European Conference on Information Systems, Helsinki, Finnland. Jasperson, J., Carter, P. E. und Zmud, R. W. (2005): A Comprehensive Conceptualization of Post-Adoptive Behaviors Associated with Information Technology Enabled Work Systems. MIS Quarterly, 29 (3), S Jones, M. C. und Young, R. (2006): ERP Usage in Practice: An Empirical Investigation. Information Resources Management Journal, 19 (1), S Kahneman, D. und Tversky, A. (1979): Prospect Theory: An Analysis of Decision under Risk. Econometrica, 47 (2), S Kandathil, G., Wagner, E. und Newell, S. (2011): Translating ES-Embedded Institutional Logics through Technological Framing: An Indian-Based Case Eample. Proceedings of the 19th European Conference on Information Systems, Berlin. Karahanna, E., Straub, D. W. und Chervany, N. L. (1999): Information Technology Adoption across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs. MIS Quarterly, 23 (2), S

10 178 Literaturverzeichnis Katzmarzik, A. (2011): Product Differentiation for Software-as-a-Service Providers. Business & Information Systems Engineering, 3 (1), S Kauffman, R. J. und Tsai, J. Y. (2009): The Unified Procurement Strategy for Enterprise Software: A Test of the "Move to the Middle" Hypothesis. Journal of Management Information Systems, 26 (2), S Keil, M. und Tiwana, A. (2006): Relative Importance of Evaluation Criteria for Enterprise Systems: A Conjoint Study. Information Systems Journal, 16 (3), S Kilduff, M., Angelmar, R. und Mehra, A. (2000): Top Management-Team Diversity and Firm Performance: Eamining the Role of Cognitions. Organization Science, 11 (1), S Kim, S. S. und Malhotra, N. K. (2005): A Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms Underlying Postadoption Phenomena. Management Science, 51 (5), S Klein, G. und Jiang, J. J. (2001): Seeking Consonance in Information Systems. Journal of Systems and Software, 56 (2), S Klein, H. K. und Myers, M. D. (1999): A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems. MIS Quarterly, 23 (1), S Kling, J. P. und Van Der Ploeg, S. S. (1990): Estimating Local Call Elasticities with a Model of Stochastic Class of Service and Usage Choice. In Telecommunications Demand Modelling (De Fontenay, A., Shugard, M. H. und Sibley, D. S., Hrsg.), S , North-Holland, Amsterdam, Oford, Tokyo. KPMG (2014): Cloud-Monitor Bitkom Research GmbH, Düsseldorf. Krämer, J. und Wiewiorra, L. (2012): Beyond the Flat Rate Bias: The Fleibility Effect in Tariff Choice. Telecommunications Policy, 36 (1), S Kridel, D. J., Lehman, D. E. und Weisman, D. L. (1993): Option Value, Telecommunications Demand, and Policy. Information Economics and Policy, 5 (2), S Krouse, M. (1999): Eight Steps to Successful Hardware and Software Procurement. Healthcare Financial Management, 53 (6), S Kunda, D. und Brooks, L. (2000): Identifying and Classifying Processes (Traditional and Soft Factors) That Support COTS Component Selection: A Case Study. European Journal of Information Systems, 9 (4), S Kusumo, D., Zhu, L., Staples, M. und Zhang, H. (2011): A Systematic Mapping Study on Off-the-Shelf-Based Software Acquisition. Proceedings of the 22nd Australasian Conference on Information Systems 2011, Sydney, Australien. Lacity, M. C. und Reynolds, P. (2014): Cloud Services Practices for Small and Medium-Sized Enterprises. MIS Quarterly Eecutive, 13 (1), S

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