Das Agilitätsversprechen. vom Anspruch zur Wirklichkeit

Transkript

1 Das Agilitätsversprechen vom Anspruch zur Wirklichkeit

2 Anspruch und Wirklichkeit

3 Anspruch und Wirklichkeit

4 Anspruch und Wirklichkeit Anbieter mit zugekauften Komponenten Cordys Platform: Einheitliche Bauweise single stack BPM Nischenanbieter

5 flink flexibel anpassungsfähig beweglich

6 Absichtserklärung Zusage (Freudscher) Versprecher Versprechen

7 Vom Anspruch Infrastruktur Prozesse Organisation

8 zur Wirklichkeit Cordys bietet ist eine integrierte Plattform, auf der 1) Prozesse modelliert ( Ablauf malen ) 2) bestehende Systeme und Funktionen in die Prozesse integriert 3) Prozesse ausgeführt ( Ablauf zum Leben erwecken ) 4) ausgeführte Prozesse überwacht und ausgewertet werden.

9 Wirklich?

10 Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics

11 Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics One of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Country: Key Figures: Germany 12 billion revenue (FY 2009) 60,000 customers 48,000 employees 400,000 sales orders (spare parts) per year

12 Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics Business Challenges: Delivery of spare parts within 24 hours, from distribution centers in Frankfurt (Germany), Memphis (USA) and Singapore with 705,000 line items and 400,000 sales order per year Business Needs: Process efficiency & quality: central process on top of core IT systems (SAP & IBM) and replacing fax, paper, , and phone Customer satisfaction: flexible IT solutions with fast time-to-market to support customer demand for new products and services Process transparency: feedback and status tracking for customer processes - transparency of clearly defined responsibilities Low implementation & service cost: big variety of human-interactive processes with limited implementation and service costs Increased productivity: productivity measures

13 Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics Cordys Solution: Automation of key logistics processes with strong integration to (SAP & IBM Rational) back-ends, using Cordys Business Operations Platform: Spare parts execution: If the delivery of a spare part is not expected to be in time, this process is used to speed up delivery Enhanced productivity services: Aim to prevent a system failure before it occurs. Help you increase your systems uptime and efficiency, based on remote connection Change request management: Process to support creation, approval, release, execution and testing of change requests (IT & non-it) Benefits: 97% of all spare parts delivered within 24 hours! Spare parts execution: faster reaction times; improved data quality; complex process management over several organizations; improved customer information on each escalation Enhanced productivity services: Increase efficiency (11 hand offs instead of 77 hand offs and 30 days delivery time instead of 60 days); Increased service sales (better support); increased customer satisfaction; lower IT Costs Change request management: increased transparency; reduced failures; shorter cycle times This project has won the Process Solution Award 2010 for innovative and exemplary Process Management project in the area of Customer Service Management "The Cordys platform allows us to continuously monitor and improve these processes across more than 125 countries and increase the level of satisfaction of our customers. Dr. Frank Debus, Senior Vice President Customer Services Material Logistics, Siemens Healthcare

14 Customer Case Study: Siemens Healthcare Industry: Manufacturing & Logistics Well-structured Change Management Process reduces failures and accelerates change requests dramatically. Status Tracking overview for monitoring of Orders and Process steps

15 Customer Case Study: Tata Motors Industry: Manufacturing & Logistics

16 Customer Case Study: Tata Motors Industry: Manufacturing & Logistics Tata Motors Limited is India's largest automobile company. Country: Key Figures: India $ 20 billion revenue (FY 2009) 24,000 employees Leader in commercial vehicles and among the top three in passenger vehicles in India

17 Customer Case Study: Tata Motors Industry: Manufacturing & Logistics Business Challenges: Numerous discrepancies across the enterprise as different users use different systems No transactional visibility to Dealer community Hard to track return Spare parts orders Manual reconciliation of financial transactions Batch processing of data results in higher total costs Business Needs: Real-time access to information (across SAP, Siebel and Oracle) Obviates need for batch data transfers Effective alternative for building missing DMS (Dealer Mgmt System) functionality to bring in visibility to dealer community Leverage past investments in Oracle and SAP functionality Quicker Time to Market

18 Customer Case Study: Tata Motors Industry: Manufacturing & Logistics Cordys Solution: Tata Motors build a variety of composite applications with Cordys BOP on top of Siebel CRM, SAP and home grown legacy applications: Already multiple projects completed and in production Order Process Integration between Siebel & SAP Payer (Customer) Fund Status Integration with SMS Service Integration with OpenID for user authentication Recent applications include Recall Campaign Management, Vehicle Reconditioning, AMC and Extended Warranty, etc. Benefits: Rapidly developed and customized solutions based on Tata s Best Practices instead of waiting years for technology vendors next CRM/ERP upgrade Customer-centric innovation, process agility and speed to market for a competitive edge: E.g. Dealer response time is down from 1-2 days to a few seconds Ability to integrate with current systems, while meeting business needs for new functionality rapidly Seamless experience to dealer, resulting in enhanced customer service and improved efficiency Future projects include an online merchandise portal for the Nano Car website and a safari test-drive application The Cordys Business Operations Platform has facilitated faster time-to-market and supports our strategic initiatives. By streamlining our business processes and increasing visibility of processes across all platforms we have seen an increase in business efficiency. The Cordys platform is a paradise for developers, but more importantly it is an excellent combination of technology and process, allowing the business and IT to work together in complete alignment. Preeti Rane, Project Manager, Tata Motors

19 Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics

20 Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics U.S. Xpress is one of the largest transportation companies in North America, and provides transportation and logistics services through its subsidiaries in the Unites States, Canada and Mexico. Country: Key Figures: USA Revenue: $1.3 billion (FY 2009) 11,000 employees 8,500 trucks & 26,000 trailers Third-largest privately owned trucking company in the U.S

21 Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics Business Challenges: Business Needs: Low margins due to fluctuating fuel prices and challenging economic climate No unified view of all orders, due to acquisitions and partnerships with companies, each with own Transportation Management System (TMS) An integrated solution that enables various independent trucking entities within a broader U.S. Xpress umbrella to expose and bid for each other s orders A seamless scalable solution where the organization can easily incorporate new trucking entities with minimal effort to support their M&A strategy Frequently changing operations while underlying processes are still manual and ad hoc: No auditing capabilities Manual Load Sharing = Labor Intensive Errors or Under-utilization = Lost Revenue Revenue opportunities were lost and potentially higher costs due to the lack of visibility with equipment and resources

22 Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics Cordys Solution: Business process-centric solution using Cordys Business Operations Platform, which enables U.S. Xpress carriers to expose and bid for each other's orders Integration of existing legacy systems and integration layer to plug-in new systems from acquired companies Automated process of managing company logistics with full auditing capabilities and process monitoring through executive dashboards (Business Activity Monitoring) Business rules for Bid Acceptance Tolerance and Order Pricing Rules Seamless data exchange (Master Data Management) as orders are added or updated by any trucking entity Project awarded for Innovation in Business Process Management and Workflow Excellence by Future Strategies (March, 2009) Benefits: More efficient offer fulfillment process: provides ability to save money on fuel and win company business due to lower bids Unified, higher consolidated view into the systems across the organization and ability to quickly adapt to change Increased value of existing, disparate systems with full auditing capabilities On-boarding of acquired companies is now a streamlined and simplified process Quick time to market project implemented in just 60 days Cordys provides with an opportunity to overcome our challenges with inter-system integration, on-boarding new acquisitions, billing and payroll and will give us a higher consolidated view both financially and operationally. Steven Cleary, CIO, U.S. Xpress

23 Customer Case Study: U.S. Xpress Industry: Manufacturing & Logistics Load Bid Board Application Integrated Business Activity Monitoring

24 Live und in Farbe

25 Cordys im Überblick

26 Cordys 5x im Überblick 1. Geschäftsprozessmanagement 2. Cordys: Die Firma 3. Cordys: Die Software 4. Closed-Loop: Die Methode 5. Analystenmeinungen & Kundenreferenzen

27 Fachbereich und IT: Im Gleichgewicht? Strategie Organisation CEO Fokus: Marktausrichtung Verbesserung der Wettbewerbsfähigkeit Mehrwert durch schnelle Reaktion auf die Marktbedürfnisse Prozessoptimierung Synchronisierung unterschiedlicher Anpassungszyklen Die Überbrückung dieser beiden gegensätzlichen Welten schafft Mehrwert und erlaubt Potenziale auszuschöpfen Software Infrastruktur CIO Fokus: Hohe Servicequalität Unterstützung von unternehmenskritischen SGeschäftsprozessen CSicherstellen des kontinuierlichen MBetriebs Fokus auf Stabilität, Skalierbarkeit, Beständigkeit und Sicherheit

28 Cordys 5x im Überblick 1. Geschäftsprozessmanagement 2. Cordys: Die Firma 3. Cordys: Die Software 4. Closed-Loop: Die Methode 5. Analystenmeinungen & Kundenreferenzen

29 Cordys Evolution Cordys Gründung Einführung Enterprise Platform Einführung Cloud Platform Packaged Applications Venture Capitalist Product Development Lighthouse Customers Go to Market Partner-centric GTM Solide finanzielle Basis, von Jan Baans Vanenburg Group und dem US-amerikanischen Privatinvestor Argonaut Private Equity finanziert CORDYS EMEA 30 + Jahre Erfahrung in der Erstellung von Enterprise-Class-Software CORDYS AMERICAS Michigan, USA New Jersey, USA The Netherlands (HQ) Germany United Kingdom Switzerland Italy France Sweden South Africa Israel CORDYS ASIA-PACIFIC India China Singapore Hong Kong South Korea Japan Starkes Wachstum Jahr um Jahr und Global 2000 Kunden auf der ganzen Welt Engagierte Gemeinschaft der Partner

30 Cordys 5x im Überblick 1. Geschäftsprozessmanagement 2. Cordys: Die Firma 3. Cordys: Die Software 4. Closed-Loop: Die Methode 5. Analystenmeinungen & Kundenreferenzen

31 Vom Silodenken zur Ganzheitlichkeit Typisch: Anwendungssilos Ganzheitlich: eine Business Operations Platform Unterschiedliche Benutzeroberflächen und fehlende Automatisierung Zusammengesetzte Anwendungen Fragmentierte und ineffiziente Geschäftsprozesse End-to-End Geschäftsprozesse & Überwachung Unflexible Anwendungsintegration SOA-basierte Integrationsschicht ERP ERP CRM Altsysteme SCM PLM ERP ERP CRM Altsysteme SCM PLM

32 Cordys: Das Produkt Business Operations Platform Modelgetriebene Entwicklung Kunde Manager Mitarbeiter Lieferant Auswertungen Cordys Business Operations Platform (BOP) Drag-and-drop web services Business Process Management Suite (BPMS) Business Activity Monitoring (BAM) Zusammengesetzte Applikationen Business Services Master Data Management (MDM) Case Management SOA Grid Rules Composite Applications Framework (CAF) Daten-Harmonisierung Integrierte Regeln Unternehmensdaten Daten Produkte Dynamische Prozesse ERP CRM Altsystem Altsystem Lineare Skalierbarkeit

33 Das macht Cordys einzigartig Einheitliche Plattform zur Modellierung, Ausführung und Auswertung von Geschäftsvorfällen Echte Business IT Kooperation, wo Fachbereich und IT ein gemeinsames Modell für eine vollständige Lösung nutzen Schneller Time-To-Market, ermöglicht durch ein vollständig integriertes Produkt ohne Import & Export von Prozessmodellen Niederige TCO durch ein zentralisiertes Management der Prozesse und Plattform

34 Integrierte Modellierung, Ausführung und Auswertung What you Model is what you Execute 1 Ausführbare Prozesse für echte Fachbereich IT Zusammenarbeit und hohe Produktivität 2 Drag & drop web services, um Prozessmodelle und technische Services schnell zu verknüpfen Unterstützung sämtlicher Prozesstypen mit rein personellen und /oder System- Interaktionen 4 Regelmaschine für 4 automatisierte Entscheidungen

35 Integrierte Modellierung, Ausführung und Auswertung Ausführung von Geschäftsprozessen über IT Systeme hinweg 1 1 Arbeitsvorrat ermöglicht 4 gemeinsame Arbeitslisten, Teamund rollenbasiertes Arbeiten Zugriff und Aktualisierung diverser Systeme mit Hilfe einer einheitlichen Benutzeroberfläche 3 Integration mit MS Office 4 Unterstützung von dynamischen Prozessen - Case Management

36 Integrierte Modellierung, Ausführung und Auswertung Ganzheitliche Auswertung für Geschäftsprozesse 3 1 Integrierte Echtzeit-Auswertung von Mitarbeiteraktivitäten und Systemaktionen 2 Einheitliche Sicht auf laufende Prozesse über die IT Systeme hinweg Integration mit Geschäftsdaten für granulare und kontextabhängige Auswertungen

37 Ein Produkt Die Differenzierung Die M & A-Lösungen von Großen Spielern Cordys Platform Die BPM-Lösungen von Nischenanbietern

38 Cordys 5x im Überblick 1. Geschäftsprozessmanagement 2. Cordys: Die Firma 3. Cordys: Die Software 4. Closed-Loop: Die Methode 5. Analystenmeinungen & Kundenreferenzen

39 Cordys Implementation Methodology: Best-practice Implementation Methodology Qualify & Analyze der Organisation, Selektion des Prozesses, Bestimmung der Ziele und des Rahmens, Analyse des Istprozesses und der Schwachstellen Design & Model eines optimierten Sollprozesses, Subprozesse, Aktivitäten und Regeln Develop & Deploy Services, Integrationen, Transformationen und Benutzerinteraktionen Run & Monitor Geschäftsprozesse, indem Performance Daten für Effizienz- und Effektivitätsanalysen gesammelt werden

40 Cordys 5x im Überblick 1. Geschäftsprozessmanagement 2. Cordys: Die Firma 3. Cordys: Die Software 4. Closed-Loop: Die Methode 5. Analystenmeinungen & Kundenreferenzen

41 Anerkennung von den Analysten Einheitliche Plattform Einfach zu implementieren, schnelle Realisierung Erhöhte Produktivität, schneller Time-to-Market Ein Model für Fachbereich und IT Gemeinsame Umgebung für optimale Kommunikation Geschäftsanforderungen effektiver erfüllen Unterstützung für alle Prozessmodelle Unterstützung von hybriden Geschäftsprozessen Unterstützung von wissenintensiven, nicht sequentiellen Prozessen Platform as a Service für die Cloud Offene webserviceorientierte, SaaS-basierte, mandantenfähige, mehrstufige Plattform Hochverfügbare, skalierbare Architektur single product ( ) leading to lower cost of ownership Bruce, Silver independent BPM analyst single shared environment and a single shared process model for business and IT Strength: New-generation ( ) BPMS leading vendor in SaaS-Enabled Application Platforms

42 Einige Marktführer, die Cordys nutzen Communications & Media Banking & Financial Services Insurance Customer Solution Customer Solution Customer Solution Commercial orchestration Process Automation (26,000 users) Process Automation Online Banking Portal Financial consolidation Back-office integration Life Insurance process automation Network Outage Prevention Cloud Provisioning &PaaS Commercial orchestration Media workflow solution Online Banking Portal Payment Processing Payment Processing Process automation Process automation Online insurance Health Insurance process automation Claims handling Automate Mortgage Processes Datacenter automation Commercial orchestration Online Banking Portal Listed Companies Application Governance General Insurance process automation Agent network Cloud orchestration Cloud Marketplace Secure Web-based Procurement Continuous process impr. Emergency center Web interfaces for distribution network

43 Einige Marktführer, die Cordys nutzen Customer Energy & Utilities Solution Composite application development Manufacturing & Logistics Customer Solution Mid-office automation Strategic Planning Government & Public Customer Solution Knowledge Management portal Process Automation Ertan HydroPower Orchestration over Hydropower Plants Supplier Management Application development Claims Handling SOA-based Integration Energy Trade Processes Energy Retail Proceses Smart Metering Extending ERP Collaborative Engineering Master Data Management Process Automation Customer Composite application development Cloud Orchestration ISV / OEM Solution Energy Grid Processes Energy Retail Processes Process automation Organizational Changes Extending Existing IT Infrastructure Load planning & Optimization Break Bulk logistics Game Changes Cloud Provisioning &PaaS Online HR Suite Social Housing software Energy Process Marketplace Process Automation Logistics processes HR Solution (BPO) Retails Operations Platform

44 Dankeschön Für Sie im Internet bei: cordys.com/twitter cordys.com/facebook cordys.com/youtube cordys.com/linkedin cordys.com/slideshare