BPM. Christian Weigele, SAP Schweiz AG 17. September 2013 Public

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1 BPM Christian Weigele, SAP Schweiz AG 17. September 2013 Public

2 Disclaimer Die in diesem Dokument enthaltenen Informationen können ohne vorherige Ankündigung geändert werden. Dieses Dokument wird ohne jede Gewährleistung seitens SAP bezüglich der Richtigkeit, Vollständigkeit und Nutzung der enthaltenen Information und Angaben zur Verfügung gestellt. Es dient ausschließlich Informationszwecken. SAP übernimmt keine Haftung für Fehler in dem oder für die Vollständigkeit des Dokumentes, insbesondere nicht für die darin enthaltenen Informationen, Grafiken, Links oder andere Angaben und Inhalte. SAP übernimmt keine Haftung für Schäden, weder ausdrücklich noch stillschweigend, die sich aus dem Gebrauch des Dokumentes ergeben können, insbesondere nicht für die Marktgängigkeit und der Eignung für einen bestimmten Zweck sowie für die Gewährleistung der Nichtverletzung geltenden Rechts, es sei denn, dass Schäden durch Vorsatz oder grobe Fahrlässigkeit seitens SAP verursacht wurden. Hiervon umfasst sind insbesondere direkte, besondere, indirekte Schäden sowie Begleit- und Folgeschäden SAP AG. All rights reserved. Public 2

3 Dynamische Geschäftsfelder erfordern neue Ansätze, Geschäftsprozesse zu steuern und zu implementieren Hohe Änderungsrate in Geschäftsprozessen Geschäftsbeziehungen formen globale Netzwerke Gemeinsame Ausrichtung von Fachbereich und IT erforderlich Speed of change! Global Networks! Business & IT alignment! erfordert Prozesse, die einfach adaptierbar sind erfordert organisatorisch und geografisch übergreifende Geschäftsprozesse erfordert Werkzeuge, die eine einfache Zusammenarbeit zwischen Fachbereichen und IT-Abteilungen ermöglichen 2013 SAP AG. All rights reserved. Public 3

4 Requirements towards a BPM System (simplified view) Optimize Process owner Monitor and analyze process performance Identify opportunities for optimization BPM System Business process expert Model Collaboratively model and document business processes Define business rules & KPI / PPI Run Process Participant Execute processes and tasks on different devices Receive notifications IT Implement Build processes with model-driven development tools Deploy processes and monitor infrastructure SAP NetWeaver Business Process Management (SAP NetWeaver Process Orchestration) 2013 SAP AG. All rights reserved. Public 4

5 SAP NetWeaver Process Integration Today Key Customer Scenarios and SAP Product Benefits Key Customer Scenarios Application to Application integration (A2A incl. non SAP systems) Integration of Business Partners (B2B), often EDI Interoperability with 3rd party middleware Service enabling of SAP and non SAP systems Main SAP Product Benefits Pre-packaged integration content to minimize integration costs Model driven development & proxy generation into ABAP and Java backends Central repository & registry for design time artifacts ONE platform for high performance Open standards based for interoperability Repository & Registry Software Lifecycle Security User Management Operations Administration Services Registry Pre-packaged Integration Content Service Bus Configuration Monitoring Optimization Reliable Message & Queuing Dynamic Routing / Mediation Protocol Switching Transformation Scalability, High Availability Archiving Connectivity Security 2013 SAP AG. All rights reserved. Public 5

6 B2B with SAP NetWeaver Process Orchestration Exploit the benefits of using a comprehensive integration solution 73% rate a single suite to handle B2B, EAI, SOA and BPM as (extremely) important. Key areas for improvements of current B2B integration approach according an independent research reveals priorities and strategies of B2B Leaders, Forrester Consulting, August Extend internal processes to include B2B collaboration Tightly integrate applications with B2B processes Manage B2B collaboration through SOA design and runtime governance Business Process & Rules Automation A2A Integration SOA Governance SAP NetWeaver Process Orchestration UI Composition B2B Collaboration Monitoring & Analytics Integrate the interaction with business users into B2B processes Integrate with any partner through broad industry document and protocol support Gain process & business network visibility 2013 SAP AG. All rights reserved. Public 6

7 Modellbasierte Prozessentwicklung Details SAP NetWeaver Business Process Management Von der fachlichen Anforderung direkt in die Prozessausführung Modellierung und Ausführung regelbasierter Composite-Prozesse Fachbereichstaugliche grafische Prozessmodellierung basierend auf BPMN (Business Process Modeling Notation) Unterstützung der essenziellen Prozesskonzepte (Workflow, Ereignisse, Aufgaben, Regeln, Kontext, Rollen und UI) entlang des gesamten Lebenszyklus Automatische Erzeugung von Prozess-UIs basierend auf dem Prozesskontext (Datentypenbasierend) Prozessauswertungen anhand definierter Report- Schritte eingebettet in das Prozessmodell 2013 SAP AG. All rights reserved. Public 7

8 Business Process Modeling Notation (BPMN) Verbessern Sie die Zusammenarbeit zwischen Fachbereich und IT Fachbereich IT Fachbereichsnahe Prozessmodellierung (in SAP NetWeaver BPM) Entwicklerspezifische Implementierungssicht (in SAP NetWeaver BPM) Von der Modellierung zur Ausführung (ohne Übersetzungsverluste!) 2013 SAP AG. All rights reserved. Public 8

9 Bestandteile eines Composite Process in SAP NetWeaver BPM 1) Automatische Aktivität 2) Personbasierte Aktivität 5) Rollen basierte Entscheidung 4) Anbindung von Geschäftspartnern 3) Zeitabhängiger Event *BPMN = Business Process Modelling and Notation 2013 SAP AG. All rights reserved. Public 9

10 SAP NetWeaver Business Rules Management Integration von Geschäftsregeln in Prozesse Geschäftsregeln erhöhen die Flexibilität von Prozessen Geschäftsregeln werden von der Fachabteilung definiert, nicht von der IT Robustes Werkzeug für die zentrale Verwaltung von Geschäftsregeln Kapselung von Regeln als wiederverwendbare Services Integriertes Design von Prozess und Regeln 2013 SAP AG. All rights reserved. Public 10

12 Empowerment für die Fachbereiche Integration von Fachbereichen in den Änderungsdienst von Geschäftsregeln Webbasierte, einfach zu bedienende Weboberfläche zur Änderung und Pflege von Geschäftsregeln Erlaubt nicht-technischen Benutzern Regeln zur Laufzeit zu ändern eine Versionshistorie einzusehen Versionen zu vergleichen Reports zu generieren Verwendungsnachweis für Regeln Konsistenz von Regeln zu validieren das Aktivieren und Deaktivieren von Regeln 2013 SAP AG. All rights reserved. Public 12

16 BPMN across all tools Bridging the gap between business and IT Business Process Blueprinting Process Modeler in SAP StreamWork Process Composer Integration Flow Modeler 2013 SAP AG. All rights reserved. Public 16

17 SAP NetWeaver Process Orchestration Next Generation Toolset for PI: Integration Flows, Tooling and ESR in Eclipse Simplify integration by having an easy understandable and visual representation of the message flow. Common understanding by using standard Enterprise Integration Patterns*. Bringing design-time and configuration-time in PI together by leveraging the full power of Eclipse. End-to-End implementation of your integration scenarios in one tooling environment ESR perspective for modeling your design time artifacts PI Designer perspective for creating integration flows in a graphical modeling approach. An integration flow represents an integration scenario containing endpoints and flow steps Runtime and Administration perspectives tailored for specific roles within the software lifecycle Import of RFC s and IDOC s Available as plug-ins for Eclipse Supported for SAP NetWeaver Development Studio * Enterprise Integration Patterns, by Hohpe/Woolf (Addison-Wesley Professional, 2004) 2013 SAP AG. All rights reserved. Public 17

18 SAP NetWeaver Process Orchestration Operations with SAP Solution Manager Reduced time for regular system health checks, hand-over procedures, root cause analysis, etc. Simplify operations processes by having all relevant information in one central point of entry. Central collection of monitoring data to relieve productive systems from monitoring activities. Local monitoring and operations enhancements User defined message search upon payload for ABAP and Java in SAP NetWeaver Administrator (NWA) New PI Message Based Alerting with simplified configuration CTC for setting up Central ESR of AEX, upgrade, and system copy Central Technical Monitoring of PI shipped with Solution Manager 7.1 Good morning page for overall status of all components and their message processing within and across PI domains Tight integration with system monitoring, alerting infrastructure, notification and incident management Central User Defined Message Search across multiple PI components Solution Manager as consumer of message based alerting 2013 SAP AG. All rights reserved. Public 18

19 Unterstützung Modellierung mit Streamwork Capabilities Business/conceptual modeling freely available in SAP StreamWork Simultaneous collaborative modeling BPMN validation without dictating Import/Export for SAP NetWeaver Collaboration engine could support other modeling paradigms, e.g. mindmaps Value Proposition Omnipresent Involve business users anywhere, anytime Contributor view to see who did what One tool spans the complete spectrum from simple decision flows to fully-fledged BPM 2013 SAP AG. All rights reserved. Public 19

21 BPM Integration von UI5 Oberflächen

22 SAP UI Development Toolkit for HTML5 (aka SAPUI5) Benefits: Native Look and Feel on any device Mobile & Desktop, on-demand & on-premise Huge amount of predefined modern UI Controls Interactive and integrated Business Graphics Pixel Perfect Design Key Capabilities: Application / Control Development Environment Theming and Branding framework OData integration for timeless software. Extensibility concepts for custom controls Based on Open Source framework(s) and Web Standards 2013 SAP AG. All rights reserved. Public 22

24 Opening-up UI Technology for Task UIs Enabling custom UI s for human tasks Build task UIs by using your favorite framework or technology (e.g. SAP UI5) Capabilities: Create a UI-independent task (without importing a UI component) Define the data structure of the task interface Specify the URL of your task UI Open the task UI at runtime from the Universal Work List or BPM Inbox Value Proposition: Improved business user experience More flexibility for the UI developer 2013 SAP AG. All rights reserved. Public 24

27 SAP Operational Process Intelligence

28 SAP NetWeaver Process Orchestration Support for every stage of the business process improvement lifecycle Process stakeholders Monitor and analyze process performance Identify opportunities for optimization End user Execute processes and tasks on different devices Receive notifications SAP NetWeaver Process Orchestration Business process expert Collaboratively model and document business processes Define business rules IT Build processes with model-driven development tools Deploy processes and monitor infrastructure 2013 SAP AG. All rights reserved. Public 41

29 Monitor and analyze processes (performance) Using process monitoring capabilities Process Administrator Show me all running, completed and canceled processes Business process expert Process Administrator How long does the process run? What s the average duration? How many processes are completed? What s the status of all running B2B processes? Application support What happened to purchase order 4711? 2013 SAP AG. All rights reserved. Public 42

30 SAP Operational Process Intelligence powered by SAP HANA Across structured and unstructured data, SAP and Non-SAP, cloud and on-premise Workspace State-of-the-art user interface Desktop and mobile Open for SAP dashboard technology & extensions on SAP HANA Operational Built-in processes (transactional, via Process Observer) SAP Business Workflow SAP NetWeaver Business Process Management SAP NetWeaver Process Integration for 3rd party applications and integration visibility across A2A & B2B Complex Event Patterns via Sybase ESP (Event Streams) 2013 SAP AG. All rights reserved. Public 43

33 Vielen Dank! Kontaktinformation: Christian Weigele (Business Dev.) Christoph Hunkeler (Vertrieb) Mathias Huber (Beratung)